Firefox Support Forum

Ref Firefox Ver 84.0.1 OS > Win 7-64 Dear Firefox Support,

 I have already contacted MS support about the subject issue and they were no help.

I am trying to find out what is causing the issue and how to get rid of it.

 I can't be sure but it may be caused by a Microsoft "START" App.  The issue appeared

to begin about two weeks ago, so it's obviously caused by something new, which may be Microsoft related. Below is Dropbox link to a screen capture of the issue.

 Any tips for ridding my PC / Firefox browser of the issue will be greatly appreciated.
 And thank you for the superb browser.

Best regards, Ken Boardman > elsmoko@cox.net

 https://www.dropbox.com/s/mxmy8jo9g7lntt9/Semi%20transparent%20rectangle_1.jpg?dl=0

This happens every time I restart Firefox. After "Close all windows" with 4 windows, session restore only restores 3. It seems to be the last window that was opened using "open new window". Off by one error? The tabs that were recently closed in that window aren't in the Recently Closed Tabs either. They do appear in "Show All History".

When I'm using the kayosports.com.au video streaming service website on Firefox (version: 110.0.1) the right arrow button to navigate the media content shelf rows does not register when clicked with the mouse. Previously I was using version 109 of Firefox and the same bug was happening with that version as well.

When using the kayosports.com.au website on other Web Browsers like Brave the right arrow button responses just fine when clicked with the mouse.

I'm using Windows 10 21H2 on Desktop

Clean Windows 11 install, but I have the previous one backed up. Since sync doesn't restore the frequently visited sites on the home page, where can I find the data to copy over myself?

Hey guys!

    I'm running Win 10pro, Microsoft Office Pro Plus 2021 and Firefox X64.  I set Firefox as the default browser, but for some reason that setting isn't "sticking."  If Edge is installed, I can't find it.  Believe me, I tried, because I wanted to uninstall it if possible.

I'm still getting used to the new Outlook (I won't tell you what version I WAS using...) but this is throwing me for a loop...

If I do not have Firefox open: When I open a link in Outlook, a new window is opened in Firefox. This window does not include any toolbars nor are any of my customizations applied (themes, extensions) As a matter of fact, opening the link in this new bare-bones window disables all my extensions and if I want my theme back, I have to remove it from my theme manager and reinstall it, because the option to enable/disable the theme isn't there.

If I DO have Firefox open: When I open a link in Outlook, I get "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." If I close Firefox, I'll get that same bare-bones window and all my extensions and themes are disabled.

Has anyone seen anything like this before and can you help?

Thanks a bunch....

Hello, I accidentally closed all my open Safari browser pages. I opened a new page and went to look in my history, everything was gone and I only have the history for today. There's no yesterday, 7 day ago, last month, etc. Any suggestions on what I may have done? Any suggestions on recovery? Would the tag button have any impact on this? I think I accidentally hit the tag button but I think that was after everything was gone. Thanks

I'm having trouble with my laptop battery and my laptop completely died. I got it working again but now Firefox doesn't have my logins for some reason. The Profile folder showed logins.json, logins.json.corrupt, and logins-backup.json. I changed logins.json to logins-old.json and changed logins.json.corrupt to logins.json like I saw in many solutions but that does not work. It just becomes logins.json.corrupt again. I tried the same with Logins-backup.json but still just changed to corrupt. I refreshed firefox but still the same. I made a new profile and copied the file and tried to get it to work there but still changes back to corrupt every time. I'm Windows 8.1 so there is no Previous Versions tab in properties so I can't go back to a previous version of the file. Is there ajny way to fix this and get my passwords back?

For some reason all my saved passwords disappeared. I've tried saving them each time the pop up asks if I'd like to save them. I've read every article. Followed all directions. Nothing works. Help please.

Hi

I'm using FireFox 111.0.1; the one provided by PopOS 22.04. For some weird reason it constantly logs me out of all my Google accounts, WHILE I'm using for example Gmail or Google Sheets. It's like the session expires out of nowhere and it redirects me back to the log-in page.

I find this so weird because this doesn't happen at all in other browsers. I checked my FireFox privacy settings and they're set to their default values: standard protection and no cookie clearing whatsoever.

What can I do to resolve this? Because it's really annoying that I get logged out every time. It doesn't happen for other accounts, only for my Google account.

Thanks in advance

Sometimes clicking on a link will work, sometimes not. Sometimes, in yahoo finance sometimes I can enlarge a graph to full page size, sometimes not. The issue is not with my computer or the website because I have no problems with Chrome (other than an aversion to their "privacy" policies). I don't like Microsoft Edge because of the constant invitations to buy microsoft products.

Windows 10, firefox v 111.0.1. 64 bit. The problem got worse a few weeks ago.

After the most recent (or possibly the one before) Firefox update, when I am streaming radio via a radio player website, the stream keeps switching itself off after 10 minutes regardless of other activity on the machine.

Apparently, this was reported a while ago (ca. 2020) but has only affected my experience per the above updates.

Windows 10, latest Firefox version, e.g., url: https://siradio.si/val202/ but same behaviour with others sites.

I am a long time (decades) user of Firefox. I run Firefox on Macbook, Android, iPad, and Windows 10. One of the features I use a lot, is the sending of tabs from one device to another. Mostly with the iPad being the target. Recently, Firefox crashed on the iPad. Not a problem, I thought. Firefox has crashed before and machines running Firefox have crashed before. Firefox has always nicely restored tabs that were open at the time of the crash. Not so after this crash on the iPad. Selecting the button to restore tabs did not restore anything. I quickly opened the tabs that were synchronised from the iPad on my Macbook. Firefox on the iPad had lost the way altogether. There were 3 entries in the synchronisation database for it now, two with identical name. Sending tabs to the ipad could only be done to the wrong name. Renaming the machine on the iPad did not result in corrections, so I uninstalled and reinstalled Firefox on the iPad. This did not correct the issues, so I deleted the iPad Firefox devices (all for the same device) from the Macbook. That worked. After that I set up the proper name for the device on the iPad, and sync and sending tabs worked again. The next problem was that web pages that worked before did not open in Firefox on the iPad any more. Some cookie settings pages worked alright. The cookie settings page for my newspaper did not work any more. No way at all to get to those settings. The pages for my newspaper also did not load to the end any more, making Firefox on the iPad quite useless for me. I have tried several things, including uninstalling and installing again, deleting all web content from within Firefox, restarting the iPad, … Nothing solves these problems. What I noted during all these actions in Firefox on the iPad is that most of the time the Settings -> Data Management -> Web Site Data acttion kept showing a little thingy going round and round and round and round. I have only seen web site data there once. Anyway, since it looks as if Firefox does not work any more on my iPad and is not restorable, it seems, I am now switching to Chrome. I find this very disappointing, as I really like (a working) Firefox as my browser. Nice features, good privacy, works everywhere (until recently). Not withstanding that, I do need a good, functional browser. So, for the moment I am switching to the Google Chrome browser. Because I use the sending of tabs between device very frequently, I am going to switch on all my devices. I really hope to hear in the near future that the iPad issues for Firefox are fixed. Good chance that I will then switch back to Firefox.

I already have a profile with all the extensions, passwords, bookmarks, etc., that I want, with FDE. I want to start using Nightly, but dislike the continual moving of passwords & bookmarks, so I just want to use Firefox Sync for this.

(1) Is Sync a good option for me here? I would use FDE & Nightly on the same laptop.

(2) If my plan is ok, what is the best way to start with a new Nightly profile (which I would then Sync)? I tried deleting my old Nightly profile, uninstalling Nightly, and then downloading & uninstalling Nightly again, but every time I do this (including a reboot after uninstalling), I get a profile cannot be loaded error message every time I try to start Nightly. I don't want to use an old profile with Nightly, because I do not want to sync old data at all.

Suggestions?

I have KODI/Linux as my means to Watch TV & Movies.

I also like to watch AFL Football, Live Streamed using Kayo Subscription on Firefox.

When watching AFL Football Video Streaming, I encounter a Serious Video Buffering Problem, whereby the Video constantly stops, but the Audio continues. I do not Stream other Videos.

I have read an article that states that Bitrate can be adjusted to improve this annoying condition, but I cannot find a Setting for this in my Firefox or other Browsers.

Can an Expert on Live Streaming pass Comment on this Problem and how it can be corrected at the Customers End. Thank you.

In Firefox Settings I have PDF downloads set to 'Always Ask' ... this used to work well enough (although, depending on my file download dialog choice to 'Open with Firefox', 'Open with - Adobe Acrobat Reader DC' or 'Save File', I seem to be accumulating duplicate PDF file copies in Downloads\Mozilla.org\Downloads ... the duplicate file redundancy is very annoying), however, with the latest update to Firefox, now I am unable to direct download PDFs from the down-arrow symbol within a given e-mail's Gmail attachment icon ... I can view the file in Gmail by clicking on the body of the Gmail attachment icon but the download button within the Gmail file viewer (top right) doesn't work either. So far as I can tell, this behaviour is confined to Gmail alone (i.e.: https://mail.google.com/mail/u/1/#inbox) ... I am able to get the file download dialog for PDF document download links at other websites and successfully retrieve PDF files. What have the developers changed now? Whatever it was, quit it.

For the last two days, I have been unable to properly open AOL on my laptop using my default browser, Firefox. No ability to read email and the whole presentation was drastically different and unusable. I can open AOL just fine on my IPhone through the AOL app or by just checking mail. I called tech support at AOL and they directed me to use a different browser. I switched to Google Chrome and could see the normal AOL in both the classic and new format. I hope that you figure out what the interface problem is as I prefer Firefox's privacy and other policies. But I can't use it on my laptop unless you solve the problem. Just sayin'. Donald Smiegiel [email removed from public forum]

I have an old Firefox account/accounts that is no longer used and there have been attempts to access it by someone other than me, I very much would like it deleted and and my data associated with that/those accounts removed, there have been several attempts by someone to gain access to it, i would resolve it myself but i also have no access to it anymore or associated email (mediamonkeysolutions494) and i was forced to create the current account that i am on, which is fine im ok with this, but as for my old account/accounts it needs to go so that i can have peace of mind, if support could contact me I would be grateful. again it is not this account that needs attention, but an old account/accounts no longer used, yes I have had user difficulties with recovering accounts at the time hence is why i created my current one i use

the account to be DELETED IS: mediamonkeysolutions494@gmail.com (FIREFOX)

i am not sure if i have an account with groping.monkey1@gmail.com, (FIREFOX) THAT CAN GO TOO PLEASE

current account i am using to message you is to NOT be deleted

I really appreciate your time and i hope you can be of assistance, thank you in advance