Showing questions tagged: Show all questions

Cannot log in due to defunct email address.

Trying to set up Firefox on new computer. Haven't used log-in for years. My email account is closed. So code is sent to defunct email. How can I get access to my account … (read more)

Trying to set up Firefox on new computer. Haven't used log-in for years. My email account is closed. So code is sent to defunct email. How can I get access to my account so I can change my email address and get Firefox synced to my new computer? PS- you'll have to email me a solution at new address: [edited from public community support forum] @pm.me

Asked by w8ov 2 months ago

shortcuts on desktop screen connecting to bookmarks

The main screen (desktop) there were 4 rows of bookmarks connecting me (user) with the websites that are frequently connected. Recently after restarting the desktop compu… (read more)

The main screen (desktop) there were 4 rows of bookmarks connecting me (user) with the websites that are frequently connected. Recently after restarting the desktop computer, those shortcut bookmarks no longer display. Plus I'm unable to connect to the record of bookmarks previously saved using the star icon. (I hope this is a descriptive explanation to elicit assistance in this matter) [edited email from public support forum]

Asked by Pete 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Did Not Connect: Potential Security Issue

Okay I did just get a new computer, but I've had Firefox for more than a decade and I've used Gyazo for about 5 years. Today I am suddenly not allowed to visit a site I h… (read more)

Okay I did just get a new computer, but I've had Firefox for more than a decade and I've used Gyazo for about 5 years. Today I am suddenly not allowed to visit a site I have an account with and was able to visit YESTERDAY?!?! I can go to my Gyazo without any problem but when I try to use a link from someone sharing a picture, I get the Did Not Connect: Potential Security Issue and am told I can't do anything about it?!?!

This is not acceptable. If this isn't resolved TODAY I will remove Firefox from my computer and go with another service. I appreciate you are a free service, but if you suddenly won't give me the service I've been getting for years from you then I will have to look elsewhere.

Please contact me ASAP regarding this. It is affecting how I do my job.

Regards,

Kari Bernard

Asked by kirahfaye 2 months ago

There is no horizontal scrolling

Hi, when I want to zoom in to the website page, I cant seem to find the horizontal scroll, thus I cant see the left side of the page that I zoomed in. Please make the hor… (read more)

Hi, when I want to zoom in to the website page, I cant seem to find the horizontal scroll, thus I cant see the left side of the page that I zoomed in. Please make the horizontal scroll available. Thank you.

Asked by rei.tei17 2 months ago

Last reply by jonzn4SUSE 2 months ago

Windows 11

Bought a new Acer computer from a computer service last year with windows 11. Was not allowed to access a website, CheapsTees.com because windows10 was expired Oct.14Th 2… (read more)

Bought a new Acer computer from a computer service last year with windows 11. Was not allowed to access a website, CheapsTees.com because windows10 was expired Oct.14Th 2025. Paypal also shows windows 10 on my account but hasn't effected the service.

The main reason we bought the new computer is because the old one didn't support windows 11. Just to verify, it shows on the invoice we have it.

I appreciate your response.

Bill

Asked by bkstambaugh 2 months ago

Cannot receive FOX or CNN straming recently.

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error… (read more)

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error that I don't understand. Any help?

Asked by jbspe 3 months ago

Last reply by Denys 2 months ago

computer sign-in AND web search

I just did an update as suggested by Microsoft for my laptop (a new Dell Inspiron 14 w/ windows 11)... Now, I cannot have access to the computer by using my PIN as I was … (read more)

I just did an update as suggested by Microsoft for my laptop (a new Dell Inspiron 14 w/ windows 11)... Now, I cannot have access to the computer by using my PIN as I was able to before... ALSO, I cannot access MOST (previously available) websites... W H Y???

Doug Thompson

Asked by moondust26900 2 months ago

  • Solved

Can someone please tell me how to get windows 11 put on my PC?

I am interested in going to Windows 11, but I don't know what procedure to use to do that; all the info is confusing To me, the info makes it look like I need to buy anot… (read more)

I am interested in going to Windows 11, but I don't know what procedure to use to do that; all the info is confusing To me, the info makes it look like I need to buy another Computer, even though I have a perfectly good operating DELL Inspiron 1 that is not that old, 4 years old with a new hard drive.

Leman H Wilson     [email address]   at 2:15 PM  10-16-25

Asked by wilsonleman2 3 months ago

Answered by wilsonleman2 3 months ago

is firefox blocking my email account??

I received a notice from centurylink about their changing my user I.D. from [edited] @q.com to [edited] @myctl.net beginning on 10/21/2025. I signed into my account, usin… (read more)

I received a notice from centurylink about their changing my user I.D. from [edited] @q.com to [edited] @myctl.net beginning on 10/21/2025. I signed into my account, using the new email ([edited] @myctl.net) and now I'm blocked from my email / webmail Is firefox blocking my email account??

Thank You........Steven Could a tech. call me at [edited phone# from public community support forum] if help is available??

Asked by radiostief 3 months ago

Last reply by Paul 3 months ago

  • Solved

How to turn off "skip to main content"?

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot … (read more)

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot figure out which setting this could be.

Thanks in advance! -BD

Asked by bddiego 3 months ago

Answered by Mark 3 months ago

Extremely Frustrating Experience Creating Firefox Profile Shortcuts — Leaving Firefox

Hello Mozilla community, I want to share my extremely frustrating experience while trying to create desktop shortcuts for Firefox profiles. I have two profiles, and desp… (read more)

Hello Mozilla community,

I want to share my extremely frustrating experience while trying to create desktop shortcuts for Firefox profiles. I have two profiles, and despite following all standard methods (including manually navigating to the profile folders), nothing worked. The usual steps, including directly creating shortcuts from the profile folder or using suggested tools, failed.

I specifically wanted a way to create exact shortcuts for each profile without manually editing anything. Even after testing everything, the only option left seems to be permanently leaving the profile inside Firefox and opening it from there, which defeats the purpose of quick access.

Due to this unnecessarily complicated process and lack of practical solutions, I have decided to leave Firefox permanently and switch to another browser.

Has anyone successfully created direct shortcuts for multiple Firefox profiles in Windows 11 without manual editing? Any practical advice would be appreciated, although I’m already moving away from Firefox.

Thank you. https://chatgpt.com/share/68e37504-cb3c-8002-8b05-f93a0edb5e02

Asked by DGArke 3 months ago

Last reply by Paul 3 months ago

My facebook page comes up blank and my youtube doesn't play video, I can use chat.

When I open up my facebook page it loads but is blank. When I open my youtube channel it opens but when click video in opens I can see chat and can talk in chat, but the … (read more)

When I open up my facebook page it loads but is blank. When I open my youtube channel it opens but when click video in opens I can see chat and can talk in chat, but the video doesn't play wheel keeps spinning. Have no problem on my phone or my tablet just Firefox. please send any questions to this email account since I can't access my mail [edited email from public community support forum]

Asked by Debra Salmon 3 months ago

Last reply by Paul 3 months ago

scrolling bar

I have arthrytis in my hand, and trying to keep that narrow moving in and out bar on the right of the page or drop down like the tab menu, is agonizing. WHY NOT MAKE IT W… (read more)

I have arthrytis in my hand, and trying to keep that narrow moving in and out bar on the right of the page or drop down like the tab menu, is agonizing. WHY NOT MAKE IT WIDER????

Asked by bjlong29 3 months ago

Last reply by Mark 3 months ago

scrolling bar

‘accessibilty impaired for tab scrolling. SO HARF TO FIND AND KEEP CURSOR ON THE TEENEY TINY BAR. LOTS OF PAIN IN MY ARM AND HAND. no ability to join discussion. circul… (read more)

‘accessibilty impaired for tab scrolling. SO HARF TO FIND AND KEEP CURSOR ON THE TEENEY TINY BAR. LOTS OF PAIN IN MY ARM AND HAND. no ability to join discussion. circular links. I HATE IT. AM GOING BACK TO CHROME. TAB THING WAS ONLY REASON I CAME BACK TO FIREFOX

Asked by bjlong29 3 months ago

Last reply by TimB 3 months ago

Any way to toggle 'Contrast Control'?

I like the option, and use it, but haven't found any way to toggle back to automatic so I can read webpages normally. I've tried search in the community forum(s) as well.… (read more)

I like the option, and use it, but haven't found any way to toggle back to automatic so I can read webpages normally. I've tried search in the community forum(s) as well. No luck.

TY,

Mac

Asked by newname1 3 months ago

Last reply by Mark 3 months ago

  • Solved

My email account

Now that my browser is Firefox I cannot get to my email or anything else on my computer. What must I do??? At one point I was signing in to Mozilla Firefox and it said t… (read more)

Now that my browser is Firefox I cannot get to my email or anything else on my computer. What must I do??? At one point I was signing in to Mozilla Firefox and it said that account already exists. This is very frustrating for an older geriatric. Please send me instructions to get back where I was. My present email address is [edited from public] @gmail.com.

Asked by jmfuller7 3 months ago

Answered by Paul 3 months ago

Proposta di implementazione della funzione “Sottotitoli in tempo reale” su Firefox / Proposal for implementing “Real-time Captions” feature in Firefox

Gentile Team Mozilla, vi scrivo per sottoporvi una proposta che ritengo molto importante per migliorare l’accessibilità e l’inclusione digitale: l’implementazione della f… (read more)

Gentile Team Mozilla, vi scrivo per sottoporvi una proposta che ritengo molto importante per migliorare l’accessibilità e l’inclusione digitale: l’implementazione della funzione “sottotitoli in tempo reale” direttamente nel browser Firefox. Questa funzione, già presente in Google Chrome, permette di generare automaticamente sottotitoli per qualsiasi contenuto audio o video riprodotto nel browser, indipendentemente dalla piattaforma o dal servizio di origine. Sarebbe quindi estremamente utile per tutte le persone sorde o con difficoltà uditive, ma anche per chi vive in contesti dove l’audio non è sempre disponibile o utilizzabile. Introdurre i sottotitoli in tempo reale su Firefox rappresenterebbe un passo decisivo verso l’accessibilità universale, garantendo a milioni di utenti la possibilità di fruire dei contenuti online senza barriere. Una funzionalità simile non solo rafforzerebbe la missione di Mozilla per un web aperto e inclusivo, ma darebbe anche un segnale concreto di attenzione alle esigenze reali delle persone. Vi ringrazio per l’attenzione e spero che questa proposta possa essere presa in considerazione per i futuri sviluppi di Firefox. Cordiali saluti.


Dear Mozilla Team, I am writing to propose an important feature that would greatly improve accessibility and digital inclusion in Firefox: the implementation of real-time captions directly in the browser. This feature, already available in Google Chrome, automatically generates subtitles for any audio or video content played within the browser, regardless of the platform or service. It would therefore be extremely valuable not only for deaf or hard-of-hearing users, but also for anyone in situations where audio cannot be played or easily understood. Introducing real-time captions in Firefox would represent a major step toward universal accessibility, ensuring that millions of users can enjoy online content without barriers. Such a feature would not only strengthen Mozilla’s mission for an open and inclusive web, but also demonstrate a tangible commitment to meeting real user needs. Thank you for your attention, and I hope this proposal can be considered for future versions of Firefox. Sincerely.

Asked by gladiatorebuono1981 3 months ago

Last reply by bingchuanjuzi 3 months ago