i have no idea what's happening. I've been abandoned by GeekSquad. and i can't send emails.

i write an email and it automatically goes to the outbox,.... but it never is sent. my sense is that it's trying to send emails via another browser... not firefox and it… (read more)

i write an email and it automatically goes to the outbox,.... but it never is sent. my sense is that it's trying to send emails via another browser... not firefox and it just locks it up.

Asked by lmartyn 23 hours ago

Last reply by jscher2000 - Support Volunteer 1 minute ago

this just makes things a little more difficult

firefox did an update this morning when I selected a link on a trusted email. Went as normal but I have lost my homepage. All I have is a blank page where I used to have … (read more)

firefox did an update this morning when I selected a link on a trusted email. Went as normal but I have lost my homepage. All I have is a blank page where I used to have my most used searches and links. All gone blank page (still have bookmarks drop down) Is this the new look? how can I get my homepage back please? Thanks Stephen

Asked by shay1000 20 minutes ago

115.23.0esr (64-bit) DOES NOT ALLOW ME TO LOG IN TO MY BANK ACCOUNT

i just upgraded firefox for Mac OS to 115.23.0esr (64-bit) and now I cannot log in to my bank account from this desktop. Safari works on the iPhone but I NEED FIREFOX ON… (read more)

i just upgraded firefox for Mac OS to 115.23.0esr (64-bit) and now I cannot log in to my bank account from this desktop. Safari works on the iPhone but I NEED FIREFOX ON THE DESKTOP IMAC (Sierra 10.12.6) There seems to be NO INFORMATION ON YOUR "ASK A QUESTION" PAGE ABOUT THE UPDATE

Asked by Warren Theriot 23 minutes ago

Youtube Fully Refusing to Load Any Functionality | Youtube Broken April 29 2025

Youtube is nonfunctional on firefox as of April 29 2025. It was all working fine last night, then I woke up to no youtube. It loads the website as a blank screen. Videos … (read more)

Youtube is nonfunctional on firefox as of April 29 2025. It was all working fine last night, then I woke up to no youtube. It loads the website as a blank screen. Videos can be accessed by going directly to their URL, but no recommendeds load in, no comments section, even the title and channel information is unavailable. I would say none of the buttons work, but there are no buttons to test. It works fine in Chrome still. I know it's not my extensions because I tried removing them all, and it didn't fix it. I know it's not my cache/cookies, because I cleared that too and it didn't fix it. I know it's not on Youtube's end, because it works fine in Chrome. I know it's not an update issue, because I updated my browser and it didn't fix it. Please. I want to be able to use youtube in firefox. Please help me fix this thing. I have attached photos, but I suspect they'll be more demonstrative of the problem than useful for troubleshooting.

Asked by hunterainskywalker 37 minutes ago

April 29th update to firefox ESR has broken viewing streams on twitch.tv

I confirmed this problem on two separate computers(windows 7 and windows 11) and version 115.23.0 of Firefox ESR can not properly play streams on twitch.tv Audio will pl… (read more)

I confirmed this problem on two separate computers(windows 7 and windows 11) and version 115.23.0 of Firefox ESR can not properly play streams on twitch.tv

Audio will play, but the video does not load with only a black screen with question mark icon replacing video feed.

Asked by explode337 42 minutes ago

cannot display PDF from HPE site in windows 7 + firefox esr

Every document like the below one does not display in firefox esr 115: https://support.hpe.com/hpesc/public/docDisplay?docId=c01081836&docLocale=en_US I get an empt… (read more)

Every document like the below one does not display in firefox esr 115:

https://support.hpe.com/hpesc/public/docDisplay?docId=c01081836&docLocale=en_US

I get an empty pdf viewer frame. Also the debugger shows the following error;

Uncaught TypeError: Promise.withResolvers is not a function

Is there some way to overcome this problem? a future release of firefox esr?

Asked by kaetano69 1 day ago

Last reply by jonzn4SUSE 43 minutes ago

Connection to my AOL.com emails

When I try to connect to my email provider [email removed for privacy]@aol.com I click on my Firefox browser and type in AOL.com however; there are many sign ins and I ca… (read more)

When I try to connect to my email provider [email removed for privacy]@aol.com I click on my Firefox browser and type in AOL.com however; there are many sign ins and I can get 'Breaking News' etc but cannot get into my emails. All I wish for is to open my computer, go to the first opening page, select the short cut and get straight into my emails can you help please??

Asked by fredcazstanton 1 day ago

Is there a way to disable devtools before the browser is started and without a registry change?

We want to use Firefox on a locked down system. Using the -kiosk command line argument gets us most of the way there. But they still have access to the devtools when t… (read more)

We want to use Firefox on a locked down system. Using the -kiosk command line argument gets us most of the way there. But they still have access to the devtools when they hit F12. It appears there are ways to disable devtools after the browser has been started. How can we disable the devtools before the browser is opened and without registry changes?

Asked by eric.frome 5 hours ago

Last reply by mjb 51 minutes ago

Downloads

Hello When i download files it has started to put UTF-8 before the name of the file ? Why is that ? Because it doesn't do it if i try it in another browser. … (read more)

Hello When i download files it has started to put UTF-8 before the name of the file ? Why is that ? Because it doesn't do it if i try it in another browser.

Asked by Tommy Boman 14 hours ago

Last reply by jonzn4SUSE 52 minutes ago

YouTube Homepage Never Loads

My YouTube homepage is blank when I visit using Firefox (see attached screenshot). Here is a list of all of the fixes I have tried: -Disabling all extensions and turning… (read more)

My YouTube homepage is blank when I visit using Firefox (see attached screenshot). Here is a list of all of the fixes I have tried:

-Disabling all extensions and turning off Enhanced Tracking Protection (at the same time) -Clearing cache -Clicking 'forget this site' on YouTube in my browser history -Restarting my PC/Firefox -Refreshing Firefox profile (this worked, but the issue returned after an hour) -Changing my system theme to light mode -Launching Firefox in troubleshoot mode -Logging in on an incognito window (with the same result) -Probably some other things I'm missing (I tried pretty much every result I could find from looking up 'YouTube homepage is blank' and 'YouTube homepage not loading).

The issue only occurs on Firefox and only after I log in to YouTube. This has never occurred before. I checked to make sure my Firefox and YouTube settings are the same as they've always been.

YouTube videos load fine as long as I paste the direct link into the URL bar, but ONLY the video (no comments, recommended videos, likes/dislikes, description, etc...) and I can't take it out of theatre mode nor fullscreen it (fullscreening it just removes the top bar of the browser--the video itself still has black bars on the sides).

Sometimes when I reload the page, I see the following at the end of the URL: &ThemeRefresh=1. I don't know if that means anything.

I am using the Firefox app on Windows 11. I am not using a VPN. This issue is specific to YouTube and YouTube only.

Any help would be greatly appreciated. Thanks!

Asked by Nyxified 3 hours ago

Last reply by NoahSUMO 1 hour ago

Videos on news sites don't play

For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any s… (read more)

For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any suggestions?

Firefox 137.0.2 (64-bit)

Asked by kittysback 1 week ago

Last reply by kittysback 5 days ago

New computer - passwords and bookmarks not syncing

I made sure to sign in and hit sync on my browser prior to moving over to my new computer. I've logged in on my new computer and manually hit the sync button but my pass… (read more)

I made sure to sign in and hit sync on my browser prior to moving over to my new computer. I've logged in on my new computer and manually hit the sync button but my passwords and bookmarks are not populating.

Asked by joe.teal 3 hours ago

Last reply by jonzn4SUSE 1 hour ago

  • Locked

UI Improvement Suggestion for Firefox Sidebar – Add "Downloads" Tool

Dear Firefox Team, I hope this message finds you well. I would like to suggest a small but useful enhancement to the Firefox interface that I believe would improve user … (read more)

Dear Firefox Team,

I hope this message finds you well. I would like to suggest a small but useful enhancement to the Firefox interface that I believe would improve user experience and accessibility.

Currently, in the "Customize Sidebar" section, the available tools are limited to a few items such as AI Chat, Tabs from Other Devices, History, and Bookmarks. I believe it would be very helpful to include "Downloads" as an additional sidebar tool.

This would allow users to quickly access their recent downloads without needing to go through the menu or use shortcuts. It adds convenience and aligns well with the purpose of the sidebar — offering quick access to frequently used features.

Thank you for your time and for continuously improving Firefox. I look forward to seeing future updates! Warm regards, Julabeeb a firefox user, developer, and contributor

Asked by Julabeeb Abdullahi 2 hours ago

Last reply by mjb 1 hour ago

New Tab Groups Feature - Questions

Greetings... I am a frequent user of multiple tabs whenever I use Firefox. As a result, the new Tab Groups feature interests me, primarily if it will help my to organize… (read more)

Greetings...

I am a frequent user of multiple tabs whenever I use Firefox. As a result, the new Tab Groups feature interests me, primarily if it will help my to organize and manage my multiple open tabs. Initially, I have the following specific questions.

Q: Is there a maximum quantity of tabs that a Tab Group can contain?

Q: Is there a maximum quantity of Tab Groups that can be open at the same time?

Q: Does the use of one or more Tab Group negatively affect the performance of my web browser?

Q: Can a Tab Group be bookmarked? (Periodically, I need to bookmark a group of open tabs and I am currently able to do so by selecting all of the tabs then bookmarking them as a set.)

Q: Does the new Tab Groups feature represent a way to reduce the number of open tabs that appear at the top of my web browser - basically, a way for multiple open tabs to occupy a smaller space versus scrolling them across the top of my web browser?

Thank you very much for your feedback! Take care...

Asked by Ted Benjeski 2 hours ago

Last reply by mjb 1 hour ago

Firefox Update continues to NOT update with the simple "Restart to Update" after the download is done.

Hi there. The original problem is described here: https://support.mozilla.org/en-US/questions/1472503 ( Also the solution I found.) Jaws and James seem to have left t… (read more)

Hi there.

The original problem is described here: https://support.mozilla.org/en-US/questions/1472503 ( Also the solution I found.)

Jaws and James seem to have left the building.

This problem first occurred with the update from V 135.0.1 to V 136.0 . Currently on V 136.0.4, and every update has exhibited the same behavior.

I have the same issue with two laptops, running Windows 10. Each has been through a few update cycles, and the "Restart to Update" always fails.

So, I close FF, watch for the Resource Monitor to quiet down, and reopen FF.

When I go through this sequence, I notice that the screen will flash once VERY quickly before opening the home page.

FF seems to function normally otherwise.

Thanks for being there,

greg moehl

Asked by Mr Greg 1 month ago

Last reply by jonzn4SUSE 1 hour ago