Firefox Community Forum

Hello Firefox Support Team,

I am facing an issue with Firefox Sync. I have logged in using the same Firefox account on my new device (or after reinstalling), but my bookmarks, saved passwords, and other synced data are not appearing.

I have tried signing in again, checked my internet connection, and confirmed that I am using the correct Firefox account. Despite this, nothing is syncing.

Please help me restore my synced data. I would really appreciate your support.

Thank you, Shubham Sen

I have had a google account and a YouTube Channel ([email_1]@gmail.com) for decades. I recently added a new google email ([email_2]@gmail.com) and accustomed my old YouTube channel for [email_1]@gmail.com with the new email, [email_2]@gmail.com. On other browsers when I comment, the old YouTube account with the new email shows up as the commentor. Today, on my new Firefox browser.I discovered that the new email had created another YouTube channel which showed up as my ID for a comment on another YouTube channel. I deleted the new YouTube channel but, when I comment with the brand new Firefox browser, the old YouTube channel I deleted shows up. How can I correct that?

I returned a phone that I had for 2 weeks (the phone was a Motorola G Stylus 2024, if that's even relevant), and while I did a factory reset on the phone before returning it, I am worried that my Firefox account information is still accessible through the device.

One reason why I am worried is because, when looking at synced windows open, *everything* that I had open on there was open and accessible through my account. Another reason that I am worried is because I did not log out on the device before returning it to my local Best Buy.

It'd probably be impossible to track down the exact phone that I had, but can anything be done? Should I redo my log-in password for Firefox (or even all the sites that I used on that phone) or am I worried over nothing?

I have a folder with many bookmarks in it, and when I want to open multiple links in the folder but not ALL of them, I have to keep opening the bookmarks folder after middle clicking each link 1 at a time. I can't open the entire folder - there are 100+ and say I want to open 10.

Is there a way to keep the bookmark folder open while I open each link in new tabs?

Thanks!

Hi all, I'm using Firefox 140.0.4 (64-bit) on Debian Trixie and I'm getting a weird behavior with the auto-complete functionality of the address bar.

If I type the first character the address gets auto filled (see 20250711_First-character-auto-fill-working.png attachment), then if I type the second character the auto filled result disappears (see 20250711_Second-character-auto-fill-NOT-working.png).

I've tried any search option combination, but results doesn't change. At the moment I'm using for the address bar just "Browsing history" (see 20250711_Address-bar-settings.png).

The correct behavior would be, as in the past, that new characters confirming the address would leave things as they are. Do you have any suggestion on how to restore the original behavior?

Many thanks,

Raoul

For the past 2 months I've found it very difficult to sign into my Hotmail account using Firefox. Microsoft keep telling me to use a VPN or another device. I like answering emails on my computer because of its large screen. I've tried signing in about 2000 times now. Firefox told me they can't help me because I'm not a Mozilla subscriber even though they own Firefox. Microsoft told me it's Mozilla's problem. Can anyone help me please. John in the Philippines.

I have a Snowflake add-on, which requires WebRTC for connections. But WebRTC is not permanently active in my Firefox browser. See image. I activate WebRTC by toggling the config variable media.peerconnection.enabled into 'true' and the add-on works. For some time, only! After a couple of days it is back to 'WebRTC not detected'. What is wrong?

Hello. I frequently shop at particular store and have never had a problem.

Now, it's off and on. One order will go through with the help of their customer service (doing a direct purchase). Then a few weeks later I don't have a problem and can order without assistance. Now, once again, I can't purchase anything. Once my credit card goes through my address disappears. Then I add my address again and then my credit card is deleted. When my address or my credit card is deleted the order has in bold red letters telling me to add it again. I've tried Chrome after Firefox had issues but it had an issue too.

Is there something I can disable while I shop? I'm not having any problems with any other sites. Thank you!

Recently switched from Chrome and in Chrome I would open my "Other Bookmarks" folder and middle click a bunch of bookmarks which would open them up in a new tab without switching to that tab or closing the "Other bookmarks" folder.

Is there a way I can replicate this on Firefox? Because at the moment, middle clicking the bookmarks does nothing. This is not about the bookmarks bar at the top.

I keep a lot of tabs open (~60) in any particular session - I find it's faster in this way to get back to a site.

About every six months or so, I lose *all* these tabs because of Firefox's inadequate session backup system. It only saves two or three total backups, some of which are completely out of date. But the worst scenario is when (1) some site pops up a new window; (2) I mistakenly close my main window before the new window; (3) I open this new saved window once or twice by accident, causing my 60-tab session backup to be overwritten.

Using a third-party session manager (I have tried all the well-known ones) can mitigate this problem, but doesn't really solve it because the re-opened sessions aren't quite in the same format as Firefox sessions and so lose information. In particular, I often lose each tab's icon as well as metadata for Tree Style Tab.

Could Mozilla please consider a more robust session backup system for Firefox? All it would take (I think) is to allow the user to choose the total number of backup sessions and the frequency at which a new session is added. Thank you!

Per title. If I go to bookmarks->bookmark this tab OR clicking the star icon in the address field I always want it to pop up and ask me where to save it, without having to remember to double click the star icon, or go edit bookmarks menu to move it.

This seems like a poor design, at least for me when more than 90% of the time I don't want it to be in the last used folder. I have been adding bookmarks for decades and it has always asked me where to save them, so muscle memory forgets to go back and edit the bookmark I just saved, and then later on I have to go back and change them all because they are never in the right folder.

I understand if I double click the star in the url it will allow me to change it, but when I'm busy I don't remember to click it again, or double click it, then my bookmark is lost and I have to go searching for it and edit it and it's a hassle.

Is there an about:config setting I've missed to re-enable this basic feature to reduce all the clicking?

I've tried browser.bookmarks.editDialog.showForNewBookmarks both false and true without any change to the behavior.

Clicking "bookmark current tab " does not offer dropdown menu to assign bookmark location. Clicking "bookmark current tab" places bookmark in last used bookmark folder. Workaround is to "edit bookmark" and assign desired location.

I often use the key combination Ctrl+Alt+X in Google Docs when on different devices but it doesn't function properly when instead it brings up the AI sidebar gadget. Removing the sidebar button doesn't really help and it's annoying. So how exactly do I turn off the key combination for the sidebar?

When pasting an image from the clipboard in Outlook Web Access in Edge there's right mouse button option to "Paste as Image". This places the image inline. In Firefox there's no option like this.

Safe mode (troubleshooting mode) doesn't fix this. Ctrl + V or Shift + Ctrl + V doesn't fix it. Shift RMB to get Firefox menu does show Paste and Paste without formatting but it doesn't paste any inline image.

I've attached a screenshot of Edge and Firefox with the Outlook context menu and Firefox context menu.

Firefox version: 140.0.4 (64-bit) Edge version: 138.0.3351.83 (Official build) (64-bit)