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Is there a way to reset my Firefox password without losing my data?

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even tho… (read more)

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even though I am already logged in on my old computer and have full access to my account (including saved passwords, bookmarks, and browsing history) I can't find a way to reset my password without deleting all of my synced data. From the "Change Password" menu, it requires my old password if I want to change it without deleting everything. Also, I have 2FA enabled, so why isn't there the option to authenticate my identity in a password reset using 2FA instead of my old password? I know a similar thing already exists for recovery keys, but I only have 2FA. Is there any way for me to reset my password where I don't lose everything? Thank you.

Asked by Isaac Mellington 1 year ago

Answered by cor-el 1 year ago

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Red striped address bar?

Why is my browsers address bar red striped? From what I have found online, dev tools has something to do with it; something about the browser being remote controlled. … (read more)

Why is my browsers address bar red striped? From what I have found online, dev tools has something to do with it; something about the browser being remote controlled.

How to I remedy this?

Asked by jeffcren 1 year ago

Answered by cor-el 1 year ago

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Disable the “Sign in with Google” Prompt on Websites

I do not have a G account. For work related purposes I have to utilize websites that bombard me with Sign in w Google. No settings within FF I found can stop this onslaug… (read more)

I do not have a G account. For work related purposes I have to utilize websites that bombard me with Sign in w Google. No settings within FF I found can stop this onslaught. Same goes for Ad Block Plus and a few others since disabled and deleted. No useful information on G's forum website. Firefox, I was under the impression your about user safety & security? Why O Why do I get this garbage from G daily in your browser 105.3 on Win 10 home without a way to disable it?

Asked by Jeff 1 year ago

Answered by Jeff 1 year ago

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2FA login on web sites does not work with Firefox (Linux)

2FA login on sites works with Chromium but NOT WITH Firefox (Linux) Present setup: Does NOT work firefox 102.7.0esr on debian 11.6 bullseye 5.10.162-1 (x86-64) firefox … (read more)

2FA login on sites works with Chromium but NOT WITH Firefox (Linux)

Present setup:

Does NOT work firefox 102.7.0esr on debian 11.6 bullseye 5.10.162-1 (x86-64) firefox 110.0 on Ubuntu MATE 22.04 LTS 5.15.0-58 (x86-64)

Works chromium 109.0.5414.119 on debian 11.6 bullseye 5.10.162-1 (x86-64)

I am able to register and authenticate with security devices Yubikey NEO (without FIDO2) and Yubikey 5 NFC (FIDO2 compliant) on several sites (eg. pypi, google..) using Chrome or Chromium but now not with Firefox at all. It has not worked for at least the last few updates. Changing settings in about:config or plugging/unplugging keys, stopping every Firefox plugin etc. don't help. Neither does a fresh Firefox install without any super-security-settings.

Testing sites like Yubico's own or Okta's works fine using Chromium but not Firefox.

From what I can see this is not especially related to FIDO2 (Webauthn). pypi seems to use U2F which should work just fine with Firefox since way back.

I haven't tested Firefox for Windows but Chrome browser for Windows 10 works fine (which I tested first when Firefox didn't cut the mustard), I therefore expect it to work also on Chrome browser for Linux. Just to check if this was related to a debian bullseye package, I tested it on Ubuntu MATE too, which didn't do the trick. Haven't done any more testing than that on MATE.

This seems like a strictly firefox problem. -What to do?

Yours, Kaare

Asked by kaare 1 year ago

Answered by kaare 1 year ago

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How to allow clipboard access, for a specific website?

Hello. I can't copy and paste in Figma in Firefox whatsoever, both plain text and images. Tried doing it in Vivaldi and that browser showed a dialog prompt asking whethe… (read more)

Hello. I can't copy and paste in Figma in Firefox whatsoever, both plain text and images. Tried doing it in Vivaldi and that browser showed a dialog prompt asking whether or not I want to allow the page to access the clipboard. I granted the permission and it's working there now. Can I do the same in Firefox somehow?

Firefox 114.0.1 on Windows

Asked by TarkBike 8 months ago

Answered by Terry 8 months ago

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Firefox flags MP4 file as malware

Hi, Is there any reason firefox would flag an mp4 file legitimately? The file extension and file type are absolutely mp4. There seem to be no mp4 related zero days… (read more)

Hi,

Is there any reason firefox would flag an mp4 file legitimately?

  • The file extension and file type are absolutely mp4.
  • There seem to be no mp4 related zero days.

Does Firefox perhaps just treat all downloads from suspicious domains as malware? Is there a zero day I missed? Is this based on some missing metadata on the file or something?

Thanks for any advice you can give here, I'm scared.

Asked by jordanfilipovski 10 months ago

Answered by cor-el 10 months ago

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Credit Card info does not autofill

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofi… (read more)

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofill. In Settings, the box to autofill is checked. This has worked a hundred times before, but stopped working a few months ago. Also, I've checked the 2 relevant items in about:config an they are enabled. How do I get the autofill to start working again?

Asked by Steve Ediger 1 year ago

Answered by Steve Ediger 1 year ago

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Import Certificates button not functioning

I am attempting to import server certificates into Firefox. But the "Import" button does nothing when viewing certificates. Any work around? I need to import our serv… (read more)

I am attempting to import server certificates into Firefox. But the "Import" button does nothing when viewing certificates. Any work around? I need to import our server certificates into the Authorities section.

Ubuntu 22.04 Firefox installed through snap. Version 104.0 just upgraded this afternoon.

Thank you, James

Asked by James Finnall 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox not saving cookies for websites with exceptions

Firefox is not remembering the cookies and data of websites that I have saved under Exceptions. These sites are saved under Exceptions but I still have to log in every si… (read more)

Firefox is not remembering the cookies and data of websites that I have saved under Exceptions. These sites are saved under Exceptions but I still have to log in every single time I access those sites, regardless of the fact that are saved to the list.

Asked by cvwest 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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can not access web interface with router

Up until the last update of Firefox I was able to access my router, 192.168.1.1, enter password and check it. Now I get an error message "connection not secure" "Your co… (read more)

Up until the last update of Firefox I was able to access my router, 192.168.1.1, enter password and check it.

Now I get an error message "connection not secure" "Your connection to this site is not private. Information you submit could be viewed by others (like passwords, messages, credit cards, etc.)

None of this is part of looking at my router, Asus GT-AX11000.

Asked by focuspuller 1 year ago

Answered by focuspuller 1 year ago

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How to recover passwords from logins.json-1.corrupt?

I opened Firefox as usually, but passwords are missing, only logins are available. There is also a file called logins.json-1.corrupt in the profile folder. Renaming it … (read more)

I opened Firefox as usually, but passwords are missing, only logins are available. There is also a file called logins.json-1.corrupt in the profile folder.

Renaming it back to logins.json with restarting the computer does not work.

There are no previous versions of these two files available in the system.

Please let me know how I can recover passwords, may be with a special software.

Thank you!

Asked by DVS75 1 year ago

Answered by DVS75 1 year ago

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How to disable Enhanced Tracking Protection on all sites and for every FF session. Choosing Custom, and deselecting all check boxes doesn't work.

I have tried the suggestions as described in the following article: https://support.mozilla.org/bm/questions/1273784 However, am still having the issue. It's as if the s… (read more)

I have tried the suggestions as described in the following article: https://support.mozilla.org/bm/questions/1273784 However, am still having the issue. It's as if the settings are totally ignored. I am using version 108.0a1 of Firefox developer edition. Ideally what am trying to achieve is away to disable all features of ETP. I figured setting it to custom with all values unchecked would have done the trick but it's not working. What works is if I add the site to the list of Exceptions for Enhanced Tracking Protection, then I will see all Ads loaded just fine on the page. However, this is not viable for me as I have a large list of sites that I visit, and I need to see the ads on them.

Does anyone know of a way to get around this feature in FF?

Is there another setting am missing from the previous article?

Asked by bjorn22 1 year ago

Answered by James 1 year ago

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Today, after updating the browser. I can't sign in to Ancestry.com

I don't know why, it is NOT Ancestry, as I can sign in to it on other browsers. I get this error message below. Access Denied Error 21 What happened? This request was bl… (read more)

I don't know why, it is NOT Ancestry, as I can sign in to it on other browsers. I get this error message below.

Access Denied Error 21 What happened? This request was blocked by security rules. Your IP: 73.94.12.65 Incident ID: 6eae587fcef92d46

I have no idea what security rules, but I am working on a genealogy project and have never had a problem signing into Ancestry in multiple tabs before today. How do I fix this? Besides getting rid of Firefox, I mean. I have the same security extensions on this browser as I use on Vivaldi, Brave and Chrome - I avoid Chrome, but use Vivaldi and Brave regularly, along with Firefox.

Asked by Gene 1 year ago

Answered by Gene 1 year ago

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Firefox using FIDO2 Security Keys

Firefox seems to have a problem on Linux using USB Security Keys. I have two Yubico Security Keys which I use for 2FA. The problem seems to be that Firefox cannot communi… (read more)

Firefox seems to have a problem on Linux using USB Security Keys. I have two Yubico Security Keys which I use for 2FA. The problem seems to be that Firefox cannot communicate with the USB port, as it doesn't make any difference whether the USB Security Key is plugged in or not, the error returned is always the same and the Security Key does not light up.

I believe Firefox's WebAuth code must be fine, as it works on Windows, which is why I think it's some kind of permissions problem. Chrome works perfectly with the Security Keys on my computer.

I've used a number of sites (I've listed a couple below) where you can test your Security Key with Firefox on KDE Neon and the error is always "UnknownError: The operation failed for an unknown transient reason":

https://www.token2.com/tools/fido2-test/ https://demo.yubico.com/webauthn-technical/registration

I cannot log into Bugzilla with GitHub as my GitHub login uses a Security Key as the second factor.

Asked by dave353 10 months ago

Answered by cor-el 10 months ago

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Icloud stopped working on Firefox

suddenly I ca no longer log into iCloud. I get a security issue. I refreshed / uninstalled and reinstalled. no help. any assistance would be appreciated. see images. … (read more)

suddenly I ca no longer log into iCloud. I get a security issue. I refreshed / uninstalled and reinstalled. no help. any assistance would be appreciated. see images.

Asked by valkerie33 11 months ago

Answered by valkerie33 11 months ago

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Future restrictions for TLS 1.0 and TLS 1.1

Hello I'm referencing the topic where TLS 1.0 and 1.1 support was removed but rolled back to accommodate some government agencies / sites and support for COVID-19 data h… (read more)

Hello I'm referencing the topic where TLS 1.0 and 1.1 support was removed but rolled back to accommodate some government agencies / sites and support for COVID-19 data

https://support.mozilla.org/en-US/questions/1290040#:~:text=Mozilla%20and%20other%20browser%20makers,and%20performance%20of%20Internet%20connections.

Quoted answer "Right, support for TLS 1.0 and TLS 1.1 has been removed few months ago, but we reverted the change for an undetermined amount of time to better enable access to critical government sites sharing COVID19 information."

Since it was referenced as "undermined amount of time", is there anything currently on your roadmap/release schedule in regards to removing support again? I have some cutover decisions I need to make and knowing if ESR for example will remove this support in 2 months may effect the direction of those. If you have anything to share, i'd really appreciate it.

Regards,

-Chad

Asked by Chad 1 year ago

Answered by TyDraniu 1 year ago

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Change prefered google login

I have multiple google accounts, one is for work which requires VPN login and an extra password. When I type calendar or Gmail into the address bar, it takes me directly … (read more)

I have multiple google accounts, one is for work which requires VPN login and an extra password. When I type calendar or Gmail into the address bar, it takes me directly to this account. Switching to my personal account requires me to log in to a VPN, do DFA, then switch accounts. How can I ask Firefox to log in to my personal account first instead?

Thanks!

Asked by marcell.zimanyi 1 year ago

Answered by JBou 1 year ago