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  • Archived

I can't log into my xfinity account

I can't log into my xfinity account. I get the following: Secure Connection Failed An error occurred during a connection to oauth.xfinity.com. PR_CONNECT_RESET_ERROR … (read more)

I can't log into my xfinity account. I get the following: Secure Connection Failed An error occurred during a connection to oauth.xfinity.com. PR_CONNECT_RESET_ERROR

Asked by kathyglenn 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Not Able To Use Google Search Engine Nor Open Google Website SEC_ERROR_UNKNOWN_ISSUER

Whenever I try to open google or search anything, It shows this error and only button to Go Back Did Not Connect: Potential Security Issue Firefox detected a potential … (read more)

Whenever I try to open google or search anything, It shows this error and only button to Go Back

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure connection. What can you do about it?

www.google.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it.

If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem.

Someone could be trying to impersonate the site and you should not continue.

Websites prove their identity via certificates. Firefox does not trust www.google.com because its certificate issuer is unknown, the certificate is self-signed, or the server is not sending the correct intermediate certificates.

Error code: SEC_ERROR_UNKNOWN_ISSUER

Asked by harshit68rocking 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

What online collaboration tools or platforms work best with Mozilla Firefox for buyer agents working in remote teams?

Please share your recommendations on the top online collaboration tools or platforms that synergize seamlessly with Mozilla Firefox. These tools should empower our buyer … (read more)

Please share your recommendations on the top online collaboration tools or platforms that synergize seamlessly with Mozilla Firefox. These tools should empower our buyer agent's agency to collaborate effectively, share files, and coordinate projects effortlessly within the real estate industry.

Your valuable insights will help optimize teamwork and productivity for fellow buyer agents using Firefox in remote work settings.

Thanks

Asked by Afrasiab Sajid 11 months ago

Last reply by Terry 10 months ago

  • Solved
  • Archived

Webpage missing content when opened in Firefox

Hi, I have today logged in to a specific webpage on my energy providers website and find that Firefox does NOT display the option to open a chat which is clearly display… (read more)

Hi,

I have today logged in to a specific webpage on my energy providers website and find that Firefox does NOT display the option to open a chat which is clearly displayed in the Chrome Browser (Screenshots attached).

I have navigated to "Settings/Privacy & Security", scrolled down to "Permissions" and can confirm that the "Block pop-up windows" option is NOT enabled.

I am obviously missing a setting somewhere, can anyone advise?

Thanks

Asked by Matrix 1 year ago

Answered by cor-el 1 year ago

private browsing: firefox stores cross site cookies

When I close a private browsing session and open it again, the given permissions for cross-site cookies are still there and Google remembers my last search results from … (read more)

When I close a private browsing session and open it again, the given permissions for cross-site cookies are still there and Google remembers my last search results from the last private session (in the suggestions below the search box)!?

Asked by mm12345 4 months ago

Last reply by mm12345 3 months ago

  • Solved
  • Archived

permissions.default.geo 0 and 1 and 2

In about:config I have set "geo.enabled" to false. -> www.google.com still displays the content in my language, darn. I went went back to about:config and marked "onl… (read more)

In about:config I have set "geo.enabled" to false. -> www.google.com still displays the content in my language, darn.

I went went back to about:config and marked "only show modified preferences" -> to my surprise not only "geo.enabled 1" was displayed but also "permissions.default.geo 2" (though I never touched that one - so I thought they must be linked somehow)

I was curious and reverted "permissions.default.geo" back to default -> now it is set to "0" -> but "geo.enable" is still on "false" (so I am not sure anymore if they are really linked together - which doesnt make sense to me)

Now I don't know if I should leave "permissions.default.geo" on "2" how I found it, or on "0" which is the default. That's why I come here to ask:

==> What are the three states of "permissions.default.geo [0/1/2]" doing and how is it interacting with "geo.enable"?

Asked by Mark 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Getting certificate invalid error because of proxy Z-Scaler event though certificate is trusted

Hi, I have installed Z-Scaler proxy root CA certificate in Firefox for enabling SSL inspection. It works fine for most websites, but for google.com and a few others I ge… (read more)

Hi,

I have installed Z-Scaler proxy root CA certificate in Firefox for enabling SSL inspection. It works fine for most websites, but for google.com and a few others I get every day a certificate invalid/not trusted error and I have to restart Firefox to get the error to go away. Any ideas of what I can do to improve this behaviour? Any configuration I missed?

It's very similar issue to https://support.mozilla.org/en-US/questions/1199797, except that when I restart Firefox it works.

Thanks in advance for your help

Asked by a_c_mercier 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

After update I can't use my saved passwords

After an update yesterday, I found out the password manager integrated in Firefox was completely empty. I tried to rename logins.json.corrupt into logins.json, I tried de… (read more)

After an update yesterday, I found out the password manager integrated in Firefox was completely empty. I tried to rename logins.json.corrupt into logins.json, I tried deactivating all the plugins and I also tried copying the file into a new Firefox profile but it got corrupted right away again. If I put in an old logins.json it works but unfortunately it's a saved file from about 3 years ago.... Any idea about how I could get my passwords back? How to "uncorrupt" the logins.json?

Thank you in advance.

Asked by Tarva 4 months ago

Last reply by Tarva 4 months ago

  • Archived

Gmail

Hi. For some reason, I can no longer open Gmail through Firefox. I can open it on my phone, but not on my laptop. I can access other websites, just not Gmail. Looking… (read more)

Hi. For some reason, I can no longer open Gmail through Firefox. I can open it on my phone, but not on my laptop. I can access other websites, just not Gmail. Looking online, it was suggested that I look in the privacy and security settings. But I don't see anything there about unblocking specific sites. Perhaps coincidentally, I recently reloaded a newer version of McAfee onto my laptop, so wonder if there could be some interaction going on with that.

I would appreciate any suggestions you can provide. Thanks!

Mark Kersten

Asked by mkersten0 12 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

Firefox icon turns into private mode icon. But im not in private mode!

Hello, i need help. If I create shortcut, and start firefox in another profile, like this: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -class FF2 --profile "C… (read more)

Hello, i need help. If I create shortcut, and start firefox in another profile, like this:

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -class FF2 --profile "C:\Users\mire\Desktop\TEST\Apps\Instagram" --no-remote instagram.com

And if i set in "user.js" --> user_pref("taskbar.grouping.useprofile", true);.

For some reason after firefox starts, or after second start, firefox icon on the taskbar turns into a private browsing icon!

I tried everything to prevent this, I tried to add:

user_pref("browser.privateWindowSeparation.enabled", false); user_pref("browser.privacySegmentation.windowSeparation.enabled", false);

Nothing works...

I checked million times that im not in private browsing, and i'm not.

Then, after some tests I found that if I remove the flag: "user_pref("taskbar.grouping.useprofile", true);" from 'user.js' and 'prefs.js', and start profile again, taskbar icon becomes normal firefox icon.

Is this a bug?

And what should i do if i want to have separate grouping for the PROFILE2, and i don't want to have that private browsing icon?

You can see in the picture what was happening...

Asked by mire021 2 months ago

  • Archived

Logins spreadsheet created and saved to desktop automatically.

Logins.csv appeared on my desktop after powering on PC. I did not export password data, file just showed up. Is this normal? Related to an update? Should I be concerned a… (read more)

Logins.csv appeared on my desktop after powering on PC. I did not export password data, file just showed up. Is this normal? Related to an update? Should I be concerned about a data breach?

Asked by Lodato51 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Warning: Potential Security Risk Ahead

Hello, One of my customers reported the following message when attempting to view an email in FF browser: “Warning: Potential Security Risk Ahead Firefox detected a pot… (read more)

Hello, One of my customers reported the following message when attempting to view an email in FF browser:

“Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to go.planmember.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.”

Here's the link: https://pages.planmember.com/index.php/email/emailWebview?md_id=40957

We haven't seen any reports from IE, Chrome or Safari.

Any clues as to why?

Asked by AMenefee4 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

ProctorU message Your Monitor Count could not be found

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during you… (read more)

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Your monitor count could not be found". I searched for possible fixes, and someone mentioned removing fingerprinters, and possibly also remove cookies and tracking content from Firefox enforcement. I removed all 3 and that did not help. I also tried clearing cookies and site data and also cached web content, this did not help. Is there some other setting in Firefox that might be preventing the detection of the monitor count? Any suggestions on how to fix this issue?

Asked by RAR 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

2FA security

I am an 84-year-old newbie! I have enabled 2 FA. But... when I click on Firefox in the taskbar F/fox opens and I can access all the bookmarks in the bookmark bar without… (read more)

I am an 84-year-old newbie! I have enabled 2 FA. But... when I click on Firefox in the taskbar F/fox opens and I can access all the bookmarks in the bookmark bar without any more security.

When does the 2FA come into this?

Asked by Chris Arme 2 months ago

  • Archived

VPN DNS Leak

I've got Mozilla VPN on my macbook, but firefox shows DNS leaks when tested using https://mullvad.net/en/check/ Fixes already attempted: - DNS over HTTPS set custom pro… (read more)

I've got Mozilla VPN on my macbook, but firefox shows DNS leaks when tested using https://mullvad.net/en/check/

Fixes already attempted: - DNS over HTTPS set custom provider to https://doh.mullvad.net/dns-query (from https://mullvad.net/en/help/dns-over-https-and-dns-over-tls/) - still leaking - using custom provider in about:config set network.trr.mode to 3 - no sites load - using custom provider set network.trr.mode back to 2 and set media.peer.connection.enabled to false - still leaking

Any suggestions?

Asked by Rebecca 1 year ago

Last reply by Rebecca 1 year ago