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  • Archived

Ancestry missing DNA matches

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? He… (read more)

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? Heather

Asked by sparrowpilot 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Clear All History/Data + Cookie Exceptions

Please help me understand why there is a feature to have cookies be made exceptions from deletion and then when someone elects to delete all data, cookies, and browsing d… (read more)

Please help me understand why there is a feature to have cookies be made exceptions from deletion and then when someone elects to delete all data, cookies, and browsing data on exit....the EXCEPTION list of cookies also gets deleted.

Asked by pologoalie8908 1 year ago

Last reply by pologoalie8908 1 year ago

  • Archived

Trying to set up fireforx account on a new computer Code Emailed is not working

I am trying to set up my FF account on another computer... I log in, and get the code sent to my email, type the code says it's wrong.. I'm using the code that was sent… (read more)

I am trying to set up my FF account on another computer...

I log in, and get the code sent to my email, type the code says it's wrong.. I'm using the code that was sent to me..

wait 5 mins get a new code, same things code not valid.. any suggestions as I would love to be able to use sync on this new computer.. but guess that's not going to happen as the codes I'm getting are wrong?

Asked by Vampyre 1 year ago

Last reply by cor-el 1 year ago

  • Archived

FireFox 110 on Mac Ventura : add ons not showing in toolbar

FireFox 110 on Mac Ventura : add ons are NOT showing in toolbar. Have tried several methods explained on the web, still not showing. Not even after Allowing the Add … (read more)

FireFox 110 on Mac Ventura : add ons are NOT showing in toolbar. Have tried several methods explained on the web, still not showing. Not even after Allowing the Add on to run in Private Windows. Also tried to reinstall add ons; even after FireFox Refresh ...

I have FireFox 110 also running on Mac High Sierra with add ons showing perfectly in the toolbar.

Asked by FrancisD 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Video DownloadHelper

I just downloaded Video DownloadHelper as an add-on to my Mozilla Firefox browser. After I finished installing it, I could not find any shortcut of any icon for me to cli… (read more)

I just downloaded Video DownloadHelper as an add-on to my Mozilla Firefox browser. After I finished installing it, I could not find any shortcut of any icon for me to click and use it. My purpose was to download some video clips to my desktop. I did try to click the 3-bars on the upper right corner of the menu bar to add the icon to the menu bar, but the icon was missing and I could not find it anywhere. I also checked to make sure that I have the latest version of FireFox. I did try to remove and delete Video DownloadHelper from FireFox, clear and remove all my data, cookies, history... and then defrag my hard drive, restart my desktop computer and then reinstall Video DownloadHelper. The Video DownloadHelper icon was nowhere to be found. My operating system I am using is Windows 11. There is no email, no phone number for me to contact. I hope a solution is found soon to fix and resolve that problem. Thank you very much.

Asked by tinnguyen0209 1 year ago

Last reply by Terry 1 year ago

  • Archived

can not run java forms ,,need to fix this

below steps suggested to solve , but couldn't find how to add mentioned plugin Firefox Open the Firefox browser or restart it, if it is already running. From the Firefox… (read more)

below steps suggested to solve , but couldn't find how to add mentioned plugin Firefox Open the Firefox browser or restart it, if it is already running. From the Firefox menu, select Tools then click the Add-ons option. In the Add-ons Manager window, select Plugins. Click Java (TM) Platform plugin (Windows) or Java Applet Plug-in (Mac OS X) to select it.

Asked by tariggafar100 1 year ago

Last reply by James 1 year ago

  • Solved
  • Archived

Can no longer see or customize extensions on toolbar!

All of my extensions just got moved into a single new extension button. I understand this feature was just added to 109 but is quite terrible. I can no longer see my ex… (read more)

All of my extensions just got moved into a single new extension button. I understand this feature was just added to 109 but is quite terrible.

I can no longer see my extensions on the toolbar. I now have to do even more clicks to access certain options or settings. Which is dumb as it now takes longer to get where you need to go.

This is a terribly added feature. Not sure how this passed. The quality of life is not improved in any shape or form with this. Only makes things worse.

For example. I have norton safe web and search. I now have to click on the extension button to see if a page is safe or now have to do multiple clicks to access that extension.

This new feature is terrible and I really hope it is reverted.

Asked by arugula 1 year ago

Answered by arugula 1 year ago

  • Archived

Change to Bookmarks, with ver 110.0??

Hello everyone, Prior to this 110.0 release, every time I would access my Bookmarks menu, it would remember where in the list I last left off, and I could return to that… (read more)

Hello everyone,

Prior to this 110.0 release, every time I would access my Bookmarks menu, it would remember where in the list I last left off, and I could return to that section of the list next time. Now, if I go all the way to the bottom of my Bookmark list, next time FF returns me to the top of the list, and I have to scroll down again. Anyone know how to fix?

Asked by mattbirk3 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox not displaying webpage icons properly

Hello, when trying to access reddit and other websites. Firefox is not loading the icons properly. I have tried: Opening in troubleshoot mode Opening in private win… (read more)

Hello, when trying to access reddit and other websites. Firefox is not loading the icons properly. I have tried:

  1. Opening in troubleshoot mode
  2. Opening in private window
  3. Disabling Ublock Origin
  4. Allowing/disallowing website to load their fonts
  5. Clearing cookies and cache

All to no avail, kindly help.

Asked by Ali 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Translate websites

Hi, I go to many websites whose languages I don't know. When I used to use chrome, I could just right-click to translate it to English. Unfortunately, I cannot seem to … (read more)

Hi,

I go to many websites whose languages I don't know. When I used to use chrome, I could just right-click to translate it to English.

Unfortunately, I cannot seem to find anything comparable here. Is there any add-ons or anything that I can get for it?

Also, I wanted to create an issue in so that firefox natively supports this. This is the only thing that has kept me from removing Chrome altogether.

Thanks!

Asked by harijbhdshailesh 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Firefox Password Manager

I have set a master password for firefox Logins and Passwords. When I try to look at Passwords sometimes the login screen pops up to allow me to enter the Master Passwor… (read more)

I have set a master password for firefox Logins and Passwords. When I try to look at Passwords sometimes the login screen pops up to allow me to enter the Master Password. Other times I get the screen (see attached photo) that has a login button. When I click the button the screen flashes but does not pop up a password window. If I close all tabs and other windows of firefox browser then start only one firefox browser window it will ask for the master password. That fixes it temporarily but I have to close many tabs and several firefox windows.

Asked by luvwhitesand 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Fonts not rendering correctly

Recently, I have been unable to read text on certain websites. I solved the problem by going to settings, and unckecing "allow websites to choose their own font". This … (read more)

Recently, I have been unable to read text on certain websites. I solved the problem by going to settings, and unckecing "allow websites to choose their own font". This broke google websites icons/buttons.

Following that, I disabled all plugins, uninstalled, purged, and reinstalled firefox to the latest version. Created a new clean profile, and nothing works.

The problem seems to be upon inspecting the code for gmail messages, "helvetica" is the font listed in the CSS, but I do not have this font installed on my system. I do have an ultra-condensed version which firefox chooses instead of using the font I selected in the settings menu.

Activating "troubleshooting mode" solves the problem. But I do not know what troubleshooting mode actually does! There must be more to this mode than removing all plugins and extensions, because I have already tried that.

If creating a new clean profile does not solve the problem, there must be some other configuration I am missing.

Please advise.

Photo attached, Firefox on left, Chrome on right.

TL;DR - Firefox chooses the wrong font to display when websites are allowed to choose their own font. Unchecking this box breaks most other websites button/icon control.

Asked by Jay Young 1 year ago

Last reply by Jay Young 1 year ago

  • Archived

Bookmarks list returns to top

Hi Since the latest update of Firefox, if I am clicking on a bookmark at the bottom of my bookmarks list, when I then access the bookmarks list again the bookmarks list a… (read more)

Hi Since the latest update of Firefox, if I am clicking on a bookmark at the bottom of my bookmarks list, when I then access the bookmarks list again the bookmarks list always returns to the top, so I have to scroll down again to the bottom, as my bookmarks list is quite long. It never did this before and would always remain at the same point in the bookmarks list when I opened them. Any help would be appreciated. Thanks

Asked by rogerbrauer 1 year ago

Last reply by AliceWyman 1 year ago

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  • Archived

Day 2: Having to continuously scroll back down through bookmarks folders

Like the title states - now have to scroll back down through all the bookmarks in a folder because it no longer holds its place. This is a great time waster. Thought I w… (read more)

Like the title states - now have to scroll back down through all the bookmarks in a folder because it no longer holds its place. This is a great time waster.

Thought I would try to save some time by opening bookmarks in new tabs, but it then switches to the new tab immediately and I still have to scroll back through the same folder to open the next bookmark.

Is there a fix for this issue?

Asked by BigLib 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Where do I find my bookmarks in my profile online?

My old Lenovo broke down and I just installed Firefox on a new one. I thought it would be easy to just login to my Firefox account and sync the bookmarks to the new compu… (read more)

My old Lenovo broke down and I just installed Firefox on a new one. I thought it would be easy to just login to my Firefox account and sync the bookmarks to the new computer. NOT? After reading support articles about "sync", it seems that the only way to sync bookmarks is through accessing the old computer? Is this for real? Or is there a workaround??

Asked by Jette Mortensen 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

After updating the firefox the open tabs began to scroll very raggedly

The open tabs began to scroll very raggedly. Before the update, the tabs on top scrolled smoothly and one at a time, now it has become worse. A slight upward movement of … (read more)

The open tabs began to scroll very raggedly. Before the update, the tabs on top scrolled smoothly and one at a time, now it has become worse. A slight upward movement of the scroll moves 7 tabs to the left/right and rather sharply. I didn't find the settings, the manuals, too, the safe mode also didn't help. Everything works correctly in another browser.

Asked by Y3110w 1 year ago

Last reply by Y3110w 1 year ago