Firefox Support Forum

When i enter a new address a message comes up that says "The page isn't redirecting properly, Firefox has detected that the server is redirecting the the request for this address in a way that will never complete" How do I remedy this?

Thanks Phillip

For some reason I can't watch any of the licensed content on youtube I purchased, and I cannot watch anything on netflix. Both problems appeared at the same time so I thought they might be related. I have disabled hardware acceleration with no effect. I have cleared history and deleted cookies. I have also disabled my vpn, but none of it works.

Anyone else had this problem? Netflix says "browser not supported" and youtube says "problems showing licensed content."

I am trying to log in to my bank which up until yesterday was fine. I can log in on Chrome. So when i try to long in to the bank on either of our computers it just puts a red circle with a line through. I have done nothing different to Firefox at all and it was fine until Sunday (yesterday). No messages come up just the cursor will not click on it... Any help appreciated

Liz C

When I logon to my ANZ account - I get a msge " Access denied. Error 15. This request was blocked by the security rules." I can still logon through my iphone app, and also through my other laptop (Macbook), and I tried successfully using another browser (Microsoft Edge), so it must be the settings or a security block on my Dell laptop & Firefox browser? How can I check the settings in Firefox? Thanks Graeme

Hello, A few months ago, Firefox has not been loading Youtube videos properly. The video just never loads. Debugging steps I have done.

1) Disabled Hardware Acceleration 2) Deleted all cookies & cache 3) Ran Firefox in Troubleshoot Mode 4) Uninstalled Firefox & Reinstalled 5) Not a part of my debug but I recently did a fresh install of windows on my computer and installed Firefox with the same issue. I do get videos to work on both Edge and Chrome

I am at a loss at this point and any helping hints would be useful. I have an inkling that it might be put to my playback device but it wouldn't explain why it plays just fine on other browsers.

Any ideas?

FireFox opening excess windows and using over 1/2 of memory, reset Firefox or remove and reinstall? Firefox opens 9 or more windows when startup on msn.com. Sometimes it freezes when it uses up all memory, 8 GB. I have not emptyed cookies in quite a while and I have not refreshed FireFox 94.0.2. Please provide detailed instructions in English to fix.

Hello,

I downloaded firefox app on my android phone and noticed that the browser or pages are brown in color. I am not computer savvy so I don't exactly know how it arrived that way. But I love it and I would like to have it on my laptop.

I have vision problems and I am photo sensitive. I eyes hurt bad, so much that tears run down my face and my nose run while trying to use the computer. Is this brown screen available for laptop. If so how would I access it.

Thank you,

Hi I keep getting these error messages in Firefox. I uninstalled and reinstalled Firefox. It seemed to work ok after that, until I logged back in to Firefox a few minutes later and started getting this error again. I like Firefox but getting all these errors is really frustrating. I do not have these errors with other browsers. Any ideas? If not I will have to go to another browser.

My Firefox keeps booting up slowly. I've refreshed it, restarted it, and reinstalled it and still no fix. It's even on an SSD as well. It isn't slow after it boots up.

When I use gmail in FFx some emails don't fully open and display their contents but they do when I use MS Edge browser. Office Depot/Office Max sales emails in particular just open to show the Office Depot name, with no content below it. But when viewed in Edge everything works- the email displays everything that's on sale.

Hello,

When there is a form to fill out in Firefox, whenever I fill it out and press "refresh", the things that I wrote still stay there. However, I don't want it to do that, I want it to refresh the forms as if I am visiting the page from new. How can I make it so that Firefox does this? It is weird because it used to do this but now no longer does.

After the last update to Firefox on my Mac Book Pro running Mac-OS Monterey, I was offered an update to Ad Block Plus. This add-on, AdBlocker Ultimate shows as installed but it won't run at all and shows as disabled and my existing AdBlock Plus quits working. I'm using Adblock Plus on my windows based computers with all synced together with the Mac Book and the Windows computers are OK, but not the Mac Book. Is there any way to get my Mac Book working correctly? In addition the last update to Firefox on the Mac Book opens by offering me "Life in Color" every time it starts up. How long do I have to tell it I'm not interested? Thanks for your help.

Currently using FF v94.0.1 64-bit (I usually lag an update or two behind to ensure stability -- my highest priority -- and avoid surprises.)

1) I notice that unless there are a sufficient number of tabs opened across a browser window as stretched to a given width, thus triggering the left-right ("<" , ">") tab-scroll arrows to appear, the TAB MENU itself (aka "List all tabs" button, a "v" down-arrow on the far right) is not present. Nor is there an equivalent way to initiate a tab search within the main MENU BAR (FILE, EDIT, VIEW, etc.) that I could find. This restricts access to the SEARCH TABS feature.

This "automatically keep-it-tidy feature" is not really an issue when only a single browser window is open. However, I have many windows (on different topics of interest), each with many tabs.

I can switch to another browser window that has enough open tabs to have triggered the TAB MENU, then search from there. Or I can use the address bar "%" method).

(Actually, I'm pleasantly surprised that Firefox, running on my older PC, is stable with hundreds of tabs open as accumulated over many months. Clearly I should change my habits!)

2) On your support page titled "Search open tabs in Firefox" at https://support.mozilla.org/en-US/kb/search-open-tabs-firefox , it describes (via examples) using the "List all tabs"/TAB MENU button to access the "Search Tabs" feature. It also outlines using the address bar "%" method.

Unless I misread the article, what it does not make clear, is that the "Search Tabs" feature works the same as "% xyz" in the address bar; whereas using "%xyz" (note the missing space) yields different results (apparently the same as "xyz %"; but "xyz%" yields nothing). Nor does it explain the reason for the different results or the importance/desirability/weirdness of using one method over the other -- it simply presents the examples. I believe this help page could use some expansion/clarification.

3) I noticed that when performing "search tabs" via either the address bar (using "%") or via the TAB MENU, the results do not include any open tabs using "containers" (apparently the same as any open tabs within "private" windows).

I am increasingly using the "container" features by opening then permanently assigning many "sensitive" web sites to one of the container categories. The increased security is a nice idea.

However, with many browser windows open, each with many tabs, this inability to search for and conveniently find open tabs is increasingly frustrating and is nudging me back towards NOT using containers.

Can't some solution be found to maintain the privacy between tabs (and perhaps even private windows) while permitting a tab search to work more thoroughly?

In summary, I simply want to be able to find ALL occurrences of any partial string of searched-for text within ALL tabs in either their title OR address, normal AND container tabs, and preferably in normal AND private windows.

At present I see only a list of 12 results and no means of listing more. Sometimes my "known" open (normal/non-container) tab is not present in that short list (perhaps a preference/sort order is needed for tab titles vs. addresses).

Why not a "List more results", or a selector button to scroll-list "10, 20, 40, 100, ALL", or a button to open and continue with a listing of ALL matching results in a separate pop-up window, etc?

Thanks for all your good and hard work!

how do you copy the url in the address bar? there used to be a way at the right side of the address bar. It is not there anymore. How do you do this quickly? Sometimes the whole address does not show and it is hard to copy and paste.

I no longer have sound on any websites after I muted sound for 5 minutes then enabled it again. I have uninstalled and re-installed Firefox, checked the settings and done all the tips provided to no avail, I still have no sound

Hello, My school uses Google workspace. The logo of my schools appears as a broken image in Gmail/Google drive etc. when I use Mozilla Firefox (Ver 93.0) to login into my account. The problem does not happen if I use other browsers like Chrome or Microsoft edge. Could you please look into this problem. I am attaching a screenshot.

Thank You Samarjeet Chanda

I am in Windows11 insider dev channel, when I tried to sign in Firefox downloaded from Microsoft Store, it said "Cookies and local storage are required Please enable cookies and local storage in your browser to access Firefox Accounts."