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About downloading offline translation packs

The offline package download speed is too slow and sometimes fails. I hope it can be provided separately, like interface language packs, just as Debian has separate int… (read more)

The offline package download speed is too slow and sometimes fails. I hope it can be provided separately, like interface language packs, just as Debian has separate interface language packs.

Asked by piwrhlj573 3 days ago

Last reply by Paul 1 hour ago

Bookmarks have disappeared and unable to restore backups

Hello - My bookmarks (400+) that I have accumulated over several years were all gone when I signed into my computer recently. I tried to restore them, but I was unable t… (read more)

Hello -

My bookmarks (400+) that I have accumulated over several years were all gone when I signed into my computer recently. I tried to restore them, but I was unable to get them back from all of the 15 backup points. I kept getting an "unable to process backup folder" error message. I only have one Firefox profile that I am currently signed into.

I use CC cleaner to clean my computer weekly and sometimes use the custom clean feature to clean up cookies and browsing history, but by default the clean bookmark backups box is unchecked and I have never had a problem using it before. I suppose it's possible that I may have checked that box, but I don't know if that would have also wiped the bookmarks off my browser. I am also checking with CC tech support to see if they have any answers. Suppose I may be out of luck if so.

I also sometimes go into FF settings and clear browsing history and cookies, but I don't think there's even an option to wipe out all bookmarks. I have also been doing that for years, and have never had an issue before. Does anyone know if there's a way to re-download my bookmarks from the cloud, or do I have to start all over again?

Any tips would be appreciated, thanks.

Asked by L...... 2 hours ago

Last reply by Paul 1 hour ago

Firefox keeps freezing/crashing after a few minutes of usage.

26200.6899 - Windows 11 pro OS version 144.0.2 (64-bit) - Firefox version After a few minutes of usage, firefox keeps freezing and crashing. Very frustrating. Seems to … (read more)

26200.6899 - Windows 11 pro OS version 144.0.2 (64-bit) - Firefox version


After a few minutes of usage, firefox keeps freezing and crashing. Very frustrating. Seems to have started happening after recent OS upgrade.

Asked by m.perrott 6 hours ago

Last reply by m.perrott 3 hours ago

Lost Password

For the third month in a row every, EVERY!!!, password I have saved to my Firefox browser have disappeared. Poof, GONE! For as long as I've used Firefox, 10-15 years, it … (read more)

For the third month in a row every, EVERY!!!, password I have saved to my Firefox browser have disappeared. Poof, GONE! For as long as I've used Firefox, 10-15 years, it had never happened before September of 25 Some of these password, prior to September, I'd had for years. Yes, I know I should change them over time, but I haven't. How do i recover them? I'm really Pi---d off. Help!

Asked by lsouders51 3 hours ago

I want to import my local browsing from my android phone to my mac

Hi Team, My Firefox account is linked to both my Android phone and my Mac. However, I’ve noticed that some browsing history entries available on my Android phone do not … (read more)

Hi Team,

My Firefox account is linked to both my Android phone and my Mac. However, I’ve noticed that some browsing history entries available on my Android phone do not appear on my Mac. Most likely, these visits were recorded before I connected my Firefox account to my Android device.

Both devices are running the latest version of Firefox, and sync is fully enabled. I also manually triggered a sync just a moment ago.

Could you please let me know how I can import or sync my existing browsing history from my Android phone to my Mac at this point?

Please see an example attachted. I have more like it.

Thanks in advance for your help!

Best regards, Diamant

Asked by diamant.adler 5 hours ago

Error when using my recovery key now it won't give me the opyion too enter it

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and au… (read more)

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and authenticator but not the recovery key the account now says I have no key

Asked by Dycantos 6 hours ago

  • Solved

All of a sudden my Privacy and Security page in Settings is frozen. I am unable to clear history and data, too!

For years I have clicked on the clear history, clear data and manage data on the settings page in privacy and security--directly after leaving every website, just to be s… (read more)

For years I have clicked on the clear history, clear data and manage data on the settings page in privacy and security--directly after leaving every website, just to be sure...now nothing is happening when I click on them. FF is up to date and nothing is different (that I know of).

Please help. Thank you.

Asked by Hashachar70 12 hours ago

Answered by Hashachar70 8 hours ago

  • Solved

Cannot change billing method

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing informati… (read more)

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing information". See also screenshot attached. The arrow keeps turning and I cannot select anything on this web page to change my billing method.

Cheers Olaf

Asked by aomcan 12 hours ago

Answered by aomcan 9 hours ago