Firefox Community Forum

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be appreciated.

I was following https://support.mozilla.org/en-US/kb/built-in-vpn?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=whatsnew-150#w_turn-on-vpn-in-firefox , but there isn't a button like it shows

Bookmarks in Firefox disappeared and cannot import my Bookmarks backup. I have tried to restore an older Bookmark file through /manage bookmarks/ import and backup/restore to no avail. thank you

When I try to log into Xfinity to pay my bill I get this. Is it related to Firefox? Thought I'd ask you before I tried to work my way to a human at Xfinity

Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.42d3e17.1765483636.94808bfd https://errors.edgesuite.net/18.42d3e17.1765483636.94808bfd

This happened December 11, 2025

Hi. Now that the 'Open Link in Split View' has annoyingly replaced the spot previously held by 'Open Link in New Window' i keep clicking on it accidentally (muscle memory).

I don't want to have to retrain my muscle memory, but despite creating css file generated by Claude that should in theory remove the option, and putting it the Profile Folder, it will not go away.

How do i remove it?

We are experiencing an ongoing issue with Firefox that persists even after performing the following troubleshooting steps: - Uninstalled Firefox completely. - Removed all browser add-ons and extensions. - Reinstalled the latest version of Firefox. Despite these steps, the issue still occurs: Browser crashes, pages not loading, extension not working. Additional Information: - Operating System: Windows 11 Pro - Firefox Version: 145.0.1 - Error Message:

We would appreciate guidance on resolving this problem, as standard troubleshooting has not resolved it.

Thank you in advance for your assistance. Kind regards, Edward

I've used Firefox for 20 years through the various iterations of Windows, and have been using it trouble free on Windows 11 since November 2024. Two days ago, however, When I tried to open the Guardian site (www.theguardian.com) it would open very slowly and not load and of the pictures. This gradually got worse, the site taking for ever to open at all, and always with the little dot in the tab at the top left going from side to side showing it was still loading. I have tried everything I can think of. Opened in troubleshoot mode, changed DNS settings, uninstalled and reinstalled Firefox twice (one time to see if it would work normally if I didn't actually sign in to my account). All to no avail. In fact now things are worse, in that the GOV.Uk website is now giving me similar problems - and a few other sites have become slightly slow and reluctant to open as well. My internet connection seems fine, and all these sites open without any trouble on Microsoft Edge. I am NOT very good at tech, and I am now tearing my heair out as to what I can try next.

Any help wopuld be gratefully received!

Jim Luetchford

I use LastPass and I cannot open any login information from the vault. I click on "Launch" (picture uploaded) and nothing happens. If I have a site open I can auto-fill the Username/Password. Some of the sites are tailored to a specific page - I rely on this. It works in Edge and Chrome. It did work before today in Firefox (can't say when specifically). Firefox password management disabled.

I get three grey boxes at the top right of the Firefox start-up page. See the attached image. They dissappear if I search and enter another web page. The only way I can get rid of them is to reset Firefox. They return within 24 hours.

What are they and how can I get rid of them?

When i start fire fox it immediately opens 10 additional versions in the background which I can see in task manager and they take up a lot off memory. If i end task them they immediately come back. This only started recently. I noticed it because now when i open say a youtube video it shows it as number 4. This never happened before unless I had the same video open more than once.

If I can not stop this I will have to uninstall.

I get scam messages that say "Trojan virus detected!" on Mozilla Firefox which I cannot delete. I have run antivirus scans which show there is no virus or malware. I have shut down the desk top. How can I go to reinstall Mozilla Firefox default settings or do you have another solution?

I tried logging into my account on a website. I decided to click on the passkey option to log in. Firefox had ask to access my passkeys and I mistakenly declined. But the pop-up doesn't happen again. It goes straight to "authentication failed" without trying to ask me again to access the passkeys. I don't see any setting for this in the settings page.

How do I change the permission to let Firefox access my passkeys? Or how do I make Firefox and Windows ask for my permission again?u I'd like to not have to reinstall Firefox if I could.

Getting "Mozilla Firefox Crash Reporter" problem message when attempting to print files (Docs & Sheets) from Google Cloud. Errors messages have appeared on Lenova Thinkpad laptop in Firefox since mid Dec update. Can print existing files located on desktop, just not from cloud. Both HP and Epson Printers test fine, can print 'test pages'. Tried downloading files from cloud to pc....opening downloads, got same Firefox problem message and crashed. Have used same firefox browser and same printers for several years. Rebooted several times, same error. Can print, 'printer test pages'. Do I have a switch turned off/on or is this a browser problem. Any assistance would be appreciated.

I am unable to view my extensive bookmark list, which I have always accessed by clicking on the star button in the left margin of my screen. They suddenly disappeared yesterday.

Hello, Randomly but frequently enough to be annoying, Firefox freezes my entire laptop. I have windows 11. It freezes so badly that I have to hold down the on/off button until it goes off. I looked it up outside of Firefox help and, per suggestions, turned off the hardware accelerator. That seemed to work for a little while but now it's happening again with greater frequency. There doesn't seem to be any exact situation that causes it which makes it very hard to diagnose. But it's enough that I'm thinking of looking for another browser so any help would be greatly appreciated. Thank you!

how do I get sound on firefox? I mean, I have other browsers that I can listen to music with or watch youtube on, but firefox won't do it for me. I'm working on win 11 and with the latest firefox