Showing questions tagged:

BBC News and BBC iPlayer videos show black screen or error

The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64. A video m… (read more)

The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64.

A video may play for a second or two, and then it's either a black screen, or an error message of "The content doesn't seem to be working."

On the same two laptops and VM, the Chromium Browser, and LibreWolf (a fork of Firefox?), have no issues playing the same videos.

Firefox version on all three systems is 147.0.3.

Any help/guidance welcome with thanks.

Open 5 86

Firefox vertical tabs: How to hide tab previews?

I'd like to know how to hide the previews for vertical tabs in Firefox. I've already unchecked the "Show preview image when hovering over tabs" option in the settings. Is… (read more)

I'd like to know how to hide the previews for vertical tabs in Firefox. I've already unchecked the "Show preview image when hovering over tabs" option in the settings. Is it impossible to hide them?

Open 3 27

Lost all bookmarks, saved passwords,

What happened, All my important bookmarks are missing. I have had to log into every account I have, No saved passwords. Really upset. I need help to restore all this i… (read more)

What happened, All my important bookmarks are missing. I have had to log into every account I have, No saved passwords. Really upset. I need help to restore all this information that I need

Open 3 15

Cannot load a Map Downloader for Subaru map update process

We have purchased an update for our car navi system and the process begins with a map downloader installed in our computer. We are getting an Error Message : Could not … (read more)

We have purchased an update for our car navi system and the process begins with a map downloader installed in our computer. We are getting an

Error Message : Could not Load: qrc:/qmi/loginpage.qmi:9 type Basepage unavailable.

Is this process being blocked by Firefox?

Open 2 30

keeps saying profile was created with an older version...

Hi, My Firefox had auto updated to the newer version with AI built-in and auto-enabled, which meant the browser would crash EVERY. SINGLE. TIME. I would launch it. For pe… (read more)

Hi,

My Firefox had auto updated to the newer version with AI built-in and auto-enabled, which meant the browser would crash EVERY. SINGLE. TIME. I would launch it.

For perspective, I am running an old Lenovo Thinkcentre mini PC with an Intel i5 6th gen and 16gb of ram; its got Windows 11 installed, and always running out of memory with the simple things like browsing and word processing. This is NOT a PC or use-case that needs or warrants AI.

So, I uninstalled Firefox (149) and installed the latest version WITHOUT AI built-in (147).

I then synced my profile, and things ran fine. An hour passed, and then i kept getting an error, saying my profile was created with whatever and I need to create a new profile.

So, I created a new profile and synced, again, and I got the error, AGAIN...

I'm about to boycott Firefox on all the devices I control, and opt for an older version of Opera or something more obscure, so that I don't have to deal with this nonsense.

Open 2 36

Crash with no crash report on meet.google.com

I face an issue with the browser crashing when in google meeting (meet.google.com). The problem persist in a new profile created with 'firefox.exe -P' and also in the tro… (read more)

I face an issue with the browser crashing when in google meeting (meet.google.com). The problem persist in a new profile created with 'firefox.exe -P' and also in the troubleshooting mode. The crash is triggered when I am in the google meeting (with allowed microphone) and I manipulate with windows of the browser - across multiple monitors (switching tabs, moving tabs between windows, closing firefox windows, opening them, "dropping" the tabs onto another applications - chrome, spotify - which opens a new firefox window). Sometime the crash happened once I closed the google meeting tab. Unfortunately it happens "randomly" and I was not able to come with a specific series of steps to reproduce the crash. But it happens always when I am in the meeting and play with the windows for a while.

The crash: Firefox freezes for a few seconds (~3s) and then closes itself - all windows. %appdata%\Mozilla\Firefox\Crash Reports\pending contains a new .dmp file, but it has 0 bytes and no .extra file is created, hence it cannot be submitted via about:crashes. The crash reporter is not opened when firefox crashes. The attached troubleshooting information are from the new clear profile where the crash happens as well.

Open 1

Blank Tabs - But only once

I am using Firefox 149.0 (64-bit) with Yahoo.Com as my home page. All of a sudden, when I use the search bar at the top of the Yahoo Home Page, Firefox opens up a blank … (read more)

I am using Firefox 149.0 (64-bit) with Yahoo.Com as my home page. All of a sudden, when I use the search bar at the top of the Yahoo Home Page, Firefox opens up a blank tab in response. Doesn't matter what I search for, same thing happens. Then, if I close that blank/empty tab and reattempt the same exact search again, it works fine.

This has been happening only for the past few days - was fine before. Is this Firefox? Or is this Yahoo? And how can I resolve the issue?

Thanks in advance.

Open 1 45

All my previous days tabs are gone and history will not allow me to restore

Hi there, I woke up this morning and opened firefox. Normally it opens the days previous tabs and this morning it didn't. When I tried 'restore recent tabs' it didn't do … (read more)

Hi there,

I woke up this morning and opened firefox. Normally it opens the days previous tabs and this morning it didn't. When I tried 'restore recent tabs' it didn't do it. When I went into history and found the previous day's back up and tried to restore it also failed. Can you help?

Best wishes, Inez

Open 1 38

Seit kurzem kann man in der WhatsApp-Web-Version keine Bilder mehr einfügen. Es erscheint nur ein schwarzes Feld. In Chrome und anderen ANDROID-Geräten funktioniert das. Nur nicht in Firefox. Die WhatsApp-Hotline schreibt, dass es an Firefox liegt.

Seit kurzem kann man in der WhatsApp-Web-Version keine Bilder mehr einfügen. Es erscheint nur ein schwarzes Feld. In Chrome und anderen ANDROID-Geräten funktioniert das. … (read more)

Seit kurzem kann man in der WhatsApp-Web-Version keine Bilder mehr einfügen. Es erscheint nur ein schwarzes Feld. In Chrome und anderen ANDROID-Geräten funktioniert das. Nur nicht in Firefox. Die WhatsApp-Hotline schreibt, dass es an Firefox liegt.

Open 1 28

YouTube Choppy/Slo-Mo Playback in 4K Since Firefox 149

YouTube is playing 4K videos like they are in slow motion. If I lower the quality they work fine, but switch back to 4K and it's slow motion stutter-fest again. I have se… (read more)

YouTube is playing 4K videos like they are in slow motion. If I lower the quality they work fine, but switch back to 4K and it's slow motion stutter-fest again. I have seen several topics about this but it's still happening to me despite all of the "fixes" I've tried. This is a list of everything that I've seen and tried, and not a single one or any combination of them fixes the problem for me.

In about:config I tried changed the following to False: gfx.webrender.layer-compositor media.av1.enabled media.wmf.dxva.d3d11.enabled

Tried uninstalling all extensions.

Tried a complete uninstall and reinstall of 149.0.2 with a fresh profile instead of updating from 148.0.2.

Tried installing uBlock Origin and used the following rule: ||www.youtube.com/web-reports$xhr

Tried unchecking the uBlock "Quick Fixes" filter.

Tried disabling hardware acceleration.

Tried disabling DNS Over HTTPS.

All that said... what DID fix it was reverting back to Firefox 148.0.2. I tried again to update from that to 149.0.2 using the FF built in updater but the same issue immediately came back. Zero issues at all playing 4K YouTube videos on FF 148.0.2 or the latest versions of Chrome and Edge. Issue is ONLY on FF 149 and 149.0.2.

Open 1 42

When e-mails are printed in Yahoo Mail, Firefox improperly converts time stamp into "UTC"

I use Firefox. However, in the past month, every time I print an e-mail from Yahoo Mail, it appears as "PDT" (correctly), but when I press "Print" it converts the time s… (read more)

I use Firefox. However, in the past month, every time I print an e-mail from Yahoo Mail, it appears as "PDT" (correctly), but when I press "Print" it converts the time stamp to "UTC". I don't want this, and don't know how to stop this.

Open 27