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Videos will play the audio content but no video in both Facebook and Youtube

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playin… (read more)

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playing time bar at the bottom of the video I can see stills of what would be that part of the video but no video as it plays. Same thing happens in You tube.

Asked by karenap54 4 days ago

Last reply by cor-el 4 days ago

Ctrl+R

I'm uploading changed webpages to the internet on a daily basis, using Firefox. I'm Using Firefox version 100.0 now and I have discoverd a problem with version 100.0 . Fr… (read more)

I'm uploading changed webpages to the internet on a daily basis, using Firefox. I'm Using Firefox version 100.0 now and I have discoverd a problem with version 100.0 . From Firefox version 99.01 and downwards, this problem never existed before. The refresh button in Firefox 100.0 ( Ctrl+R ) no longer works good anymore! Sometimes it works good, the other time it's not working correct anymore, you will not see the latest uploaded webpage on the internet. The only solution to this problem is bij closing Firefox and restarting it. Only then you will see the latest uploaded webpage on the internet. Please have a serious look at this annoying problem in version 100.0. This problem can only be discoverd by people who are uploading new webpages to the internet, not bij the regular internet-users/visitors.

Asked by webmaster101 1 week ago

Last reply by cor-el 1 day ago

firefox not working on mac after installing release version 100

I have a user who is using an imac late 2012. When the user installs firefox release version 100. Firefox will open but will not go to any websites. All other web browser… (read more)

I have a user who is using an imac late 2012. When the user installs firefox release version 100. Firefox will open but will not go to any websites. All other web browsers work just fine but for some reason Firefox will not sync and will not open websites.

Asked by cwoosta20 2 hours ago

Deleting all of todays history instead of one entry

This has happened to me a number of times now. I think I am deleting the last entry in today's history but instead, I accidentally delete the whole today folder in histo… (read more)

This has happened to me a number of times now. I think I am deleting the last entry in today's history but instead, I accidentally delete the whole today folder in history. Last night, I did a lot of research and was counting on reviewing some of the pages in the today history (after midnight). Now, I will never be able to even know where to start. How hard would it be for Firefox to add a step requiring the user to answer Y/N to are you sure you want to delete all of today's history? Also, after all these years, one would think it would be easy to restore accidentally erased history, but after looking for hours, I can't find a viable solution at all. If only I could import the SQLite file into Excel, Word or some common program. I'm not a power user by any means, I just want my history back.

Asked by denloe573 3 hours ago

Last reply by cor-el 7 minutes ago

Picture-in-Picture no longer working with BBC iPlayer

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but noth… (read more)

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but nothing appears. I've also tried right clicking to check it's not 'hidden', but it appears to have gone altogether.

I've checked and I have a least version 75 of Firefox (that BBC say I should have) and that the box is ticked in the browsing settings to enable P-in-P. Other streaming apps work (eg Discovery+ and YouTube etc).

Not sure is this is a Firefox issue or BBC iPlayer issue.

Asked by suehogben 3 hours ago

Last reply by cor-el 2 hours ago

Prohibited characters error

When I go to www.tractorsupply.com, and click on "My Wallet," I get the error, "Prohibited characters error." The My Wallet is an area reserved for special offers that t… (read more)

When I go to www.tractorsupply.com, and click on "My Wallet," I get the error, "Prohibited characters error." The My Wallet is an area reserved for special offers that the shopper can load to the shopping cart.

Asked by jasper_4_16 3 hours ago

Firefox does not display Facebook feed

There are a number of old threads regarding this and having worked through them it is still unresolved. 1) I have cleared cache/cookies 2) I have disabled all extensions … (read more)

There are a number of old threads regarding this and having worked through them it is still unresolved. 1) I have cleared cache/cookies 2) I have disabled all extensions 3) I have turned off tracking 4) I have tried in safe mode - still the same.

This is not just on one website - it is on ALL that have Facebook feeds. It is NOT just on my laptop - I have asked others to try - they have the same result - blank page. ...so please don't suggest re-installing Firefox!!

An example is: https://dragonsdensoftplay.co.uk/News-Events/news-events.html

The feed works ok in other browsers.

Thank you

Asked by gprit1 3 hours ago

Last reply by cor-el 2 hours ago

Where do I find the Instructions for Snip & Sketch Snip?

I would like to remove some of the border on a 'clip' that I saved from the Internet. So I downloaded Snip & Sketch Snip, and now there is the 'SSS' button on my des… (read more)

I would like to remove some of the border on a 'clip' that I saved from the Internet. So I downloaded Snip & Sketch Snip, and now there is the 'SSS' button on my desk top. Now all I need are some instructions that tells me how to use it! Where are they hidden?

Asked by warp4dennis 7 hours ago

Last reply by Dropa 6 hours ago

Problem with syncing and security and cookies, round 2

Hi This problem still occurs, this time it took about 3 days before it reoccurred. I'm having a problem that appears to be linked to syncing. I can clear it with "Refre… (read more)

Hi

This problem still occurs, this time it took about 3 days before it reoccurred. I'm having a problem that appears to be linked to syncing. I can clear it with "Refresh Firefox...", but then it will come back in about 2-3 days. Deleting my profile didn't help. The original problem description can be found at the link: https://support.mozilla.org/en-US/questions/1355876?utm_campaign=questions-solved&utm_source=notification&utm_medium=email#answer-1459234

Are there logs I can review or collect?

Thanks.

Roe

Asked by roeboat 7 hours ago

Word and some jpg attachmets not opening. AOL says it is a browser problem. Have cleared cache (previous advice) still got problem. This a new problem last month. Help please

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix … (read more)

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

Asked by DavidWalker 7 hours ago

Last reply by cor-el 3 hours ago

Problem Downloading My MP4 Files

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I downloa… (read more)

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I download videos from my Flickr account using Chrome - so why can't I download them as mp4 files in Firefox???

Thank you for your assistance in solving this issue

Asked by vjgarden 8 hours ago

Last reply by vjgarden 2 hours ago

Firefox Ethics

Firefox gathering personal information without consent. I have used Firefox for many years without an account. Yesterday I gave in and made the mistake of entering my em… (read more)

Firefox gathering personal information without consent.

I have used Firefox for many years without an account. Yesterday I gave in and made the mistake of entering my email address into Firefox so that I could save pocket articles, as I know of no other way of saving them. That's all I gave, yet within minutes Firefox had captured my private phone number, date of birth, age, name, and details of my windows account.

I was really angry at the presumtion that Firefox felt entitled to do that. If this were acceptable it would mean for every instance of sending an email an organisation or person believes you have given them the right to delve into your personal details, which clearly cannot be right.

Please advise if this is true, does Firefox without consent harvest private information, while claiming to have a core value of being protective and ethical about personal information.

Kyle

Asked by Absorb.Everything.01 8 hours ago

Last reply by Dropa 7 hours ago

Firefox appears to be blocking Youtube

Trying to access youtube shows the following message: Secure Connection Failed An error occurred during a connection to www.youtube.com. SSL received a malformed Server … (read more)

Trying to access youtube shows the following message:


Secure Connection Failed

An error occurred during a connection to www.youtube.com. SSL received a malformed Server Hello handshake message.

Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Learn more…

Asked by kengokurimoto 10 hours ago

Last reply by cor-el 8 hours ago

How to index website at Firefox search engine?

I am running my affiliate website. I want to know how i can index my website and get traffic from mozilla search engine. Kindly help me to resolve this issue. this is my … (read more)

I am running my affiliate website. I want to know how i can index my website and get traffic from mozilla search engine. Kindly help me to resolve this issue. this is my website https://printershome.com/top-12-best-sublimation-printers-for...

Asked by gusamaiqbal105 10 hours ago

Last reply by Dropa 9 hours ago

Prinitng Error

Unable to print through firefox. Not even to a pdf file. the printing dialogue box doesnt load itself. Just circling around since lsat two versions. Stuck at a thing...Pl… (read more)

Unable to print through firefox. Not even to a pdf file. the printing dialogue box doesnt load itself. Just circling around since lsat two versions. Stuck at a thing...Pls fix. Attached screenshot.

Asked by Prerak 12 hours ago

How to disable firefox update permanently for all domain users.

Dears, I have a problem with auto update Firefox. we have a system is working only with earlier version of Firefox (because of JAVA). all the PC connected to join domain.… (read more)

Dears,

I have a problem with auto update Firefox. we have a system is working only with earlier version of Firefox (because of JAVA). all the PC connected to join domain. when I disable auto update, this will work only for administrator user (local) or that user (domain user) that I do it for it. If new user open his profile from that PC. Firefox automatically update the version to newest. and from all the profiles updates happens. even administrator.

domain users not allow to install and remove any software but with updates will work fine to them. so we want to disable update permanently to all users and new users when open that PC Thanks for support.

Asked by Rawa 13 hours ago

Last reply by cor-el 8 hours ago