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Youtube videos constantly stutter after using the seek bar

Hi all, Despite all my searching, I have not been able to find a solution to this issue that works for me. When I start watching a youtube video, it plays fine, zero inte… (read more)

Hi all,

Despite all my searching, I have not been able to find a solution to this issue that works for me. When I start watching a youtube video, it plays fine, zero interruptions. However the moment I touch the seek bar, pause the video for a moment, anything that interrupts the playback, I cannot watch more than 2 seconds of video before it will pause as if buffering for a few seconds, play again for a few seconds, pause again etc etc. over and over and over, making it impossible to watch any video at that point. Refreshing the page will fix it, but if I have to use the seek bar to get back to where I was, then the exact same issue will re-occur.

There is zero issue with playback on other browsers, such as chrome or edge.

I have tried enabling/disabling hardware acceleration, various codecs, user agents, refreshed firefox, started it in troubleshooting mode etc, nothing has helped.

Asked by Wixted 4 days ago

Last reply by Wixted 4 days ago

Ad blocker

I want to add an exception for a particular page in Firefox to allow ads. I can't seem to find where to do this. Is it even possible? I am running version 101.0.1. An… (read more)

I want to add an exception for a particular page in Firefox to allow ads. I can't seem to find where to do this. Is it even possible? I am running version 101.0.1. Any help would be appreciated. Thank you.

Asked by jabrunn 4 days ago

Last reply by jabrunn 4 days ago

Logins are gone

Hello, my logins are gone since yesterday. about:profiles gives me just 1 profile. in the profile folder there is the logins.json and the key4.db file but it wont load th… (read more)

Hello, my logins are gone since yesterday. about:profiles gives me just 1 profile. in the profile folder there is the logins.json and the key4.db file but it wont load the two files when I start firefox. They contain 100+ logins.

All the troubleshoot sites say, I should make sure, these two files are in the main profile folder and they are. The two files also dont seem corrupted.

Thank you.

Asked by stefan.reiber 1 week ago

Last reply by stefan.reiber 4 days ago

Firefox keeps installing itself

I don't remember installing Firefox, I must have. When I do the normal windows uninstall, it uninstalls, but then it reappears later as if by magic. How can I get it to u… (read more)

I don't remember installing Firefox, I must have.

When I do the normal windows uninstall, it uninstalls, but then it reappears later as if by magic.

How can I get it to uninstall and stay away?

Asked by harpertrevor40 4 days ago

Can't connect via Bookmark

I tried to connect to a site I previously bookmarked and have connected to many times. When I tried yesterday it couldn't connect. A message on my screen said that it mig… (read more)

I tried to connect to a site I previously bookmarked and have connected to many times. When I tried yesterday it couldn't connect. A message on my screen said that it might be because Firefox was blocking cookies. I checked and it isn't. When I type the address manually into the address bar it connects without a problem. I deleted the old bookmark and set up a new one after I connected. When I navigate away from the page, I still can't connect with the new bookmark.

Asked by fishman23 4 days ago

Last reply by fishman23 4 days ago

Firefox browser issues

When I first launch firefox, I see all the images on my Yahoo homepage (Yahoo is set to my homepage on firefox). But, when I clear history, and re-launch firefox, not all… (read more)

When I first launch firefox, I see all the images on my Yahoo homepage (Yahoo is set to my homepage on firefox).

But, when I clear history, and re-launch firefox, not all the images are there. Sometime very distorted pages come up.

I have a Dell inspiron laptop, and I spoke with the Dell technician, who refreshed firefox--that didn't work.

Then he re-installed firefox.

That didn't work either.

He checked all firefox settings, and they are correct.

In addition, when I use firefox, and search by sender I receive a message indicating "an error occurred.. retry"

Again this does not happen in Chrome. I DON'T with to use Chrome as my default browswer; I have always used firefox.

When I "retry", the list from the senders I have searched does come up. But this was never an issue. I contacted Yahoo Mail help, and they suggested contacting you.

When I first launch firefox, I get all the images. But if I clear history and re-launch, may images are not there on my Yahoo homepage--just empty boxes.

My husband has an Acer desktop, and he does not have this problem. I don't know what the difference is.

I do not know what is going on--I would like to know what to do. Or will it resolve itself eventually (perhaps with the next firefox update?)

This is issue does not appear to happen with Chrome, but I use firefox as my main browser.

Please assist as soon as possible, as I indicated, I use firefox as my main browser.

I have attached some images.

Asked by selena_vella 1 week ago

Last reply by selena_vella 4 days ago

Firefox loads the first font alphabetically on my computer when it's out of memory

Hello. I've had this problem for over a month now ever since I switched to Firefox from Chrome. Problem: Every once in a while, Firefox will suddenly be really slow and n… (read more)

Hello. I've had this problem for over a month now ever since I switched to Firefox from Chrome.

Problem: Every once in a while, Firefox will suddenly be really slow and not load a page. When it finally does load, all text on the website is in the first font alphabetically on my computer. (I tested this by adding/removing fonts on my computer to confirm it was doing this and not just loading a specific font. I have a lot of fonts because I'm a graphic designer, and it's always picking the first font I have when they are all listed in alphabetical order.) This problem can occur on any website.

When the problem occurs: I thought it might be occurring when the computer or Firefox was low on memory, because the problem happens a lot more often when I am working (and thus have lots of programs and tabs open) than just browsing. I started working with both Windows's Task Manager and Firefox's Task Manager open so that when the problem occurs I can check to see what is happening. Memory usage when the problem happens is kind of high, usually around 50-70%, with Firefox being the most or second-most memory-intensive task in Windows Task Manager. But no other programs on my computer are slowing down when Firefox is, and Firefox's Task Manager is not showing any one tab/add-on using more than "Medium" usage. (Although notably, the tab that is having the problem is not showing up in Firefox's Task Manager at all.)

What I have tried:

  • checking and unchecking "use hardware acceleration" settings in Firefox. (It doesn't seem to matter, the problem still happens)
  • changing the default font settings in Firefox
  • closing and reopening Firefox. (This does fix the problem temporarily. After reopening Firefox and restoring the session, all pages load normally. But the problem will happen again later on a different site.)
  • restarting the computer (I shut down every night and turn the computer back on the morning. This problem still happens almost every day and often multiple times a day.)
  • Having fewer tabs open. (That does seem to decrease the chances of the problem happening, but it does not decrease those chances to zero. The problem has occurred with as few as five total tabs open.)
  • Checking add-ons (I'm not using very many add-ons in the first place—uBlockOrigin, Don't Accept webP, I don't care about cookies, and AutoDelete Cookies.) All of them are showing no or low usage in Firefox's Task Manager.

I am running Windows 10, Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, with 16GB of RAM.

Has anyone else ever experienced this issue? Does anyone know how to fix this? I'm really sick of having to close and reopen Firefox in the middle of work.

Asked by justaddwater 4 days ago

Firefox Password Manager

Password manager is blocked and I cannot enter my primary password. I therefore cannot open any website requiring a password even when I know the password and try to en… (read more)

Password manager is blocked and I cannot enter my primary password. I therefore cannot open any website requiring a password even when I know the password and try to enter it independently of the password manager. The error message starts "No synchronised logins found" even though this is my only computer.

Asked by MichaelB1 5 days ago

Last reply by MichaelB1 4 days ago

Crash on startup, takes entire internet with it, have to reboot PC

Sometimes I try to boot up firefox and nothing loads, it just starts crashing, I can't do anything except force close it. and after a short while my computer loses intern… (read more)

Sometimes I try to boot up firefox and nothing loads, it just starts crashing, I can't do anything except force close it. and after a short while my computer loses internet connection. I don't know what's causing this cause I did a firefox refresh, deleted all cookies, and I have few add-ons that never caused me any issues over the last 4 years.

Asked by SquidGuy 4 days ago

Last reply by SquidGuy 4 days ago

Total Cookie Protection Causing Login Issue

I work at a college in Higher Education, and we use Ellucian Banner as our ERP system. To login to their updated customer center, I had to disable "Total Cookie Protectio… (read more)

I work at a college in Higher Education, and we use Ellucian Banner as our ERP system. To login to their updated customer center, I had to disable "Total Cookie Protection", otherwise the page would appear to refresh endlessly approximately every second. It was quite intense. I'm not sure if this is a flaw in the Total Cookie Protection feature, or something that they need to fix on their end. Just figured I'd make a post about it!

Asked by lpapenfu 4 days ago

Last reply by lpapenfu 4 days ago

Capital One/Amazon Cloud Data Breach of 2019 does not appear in monitor.firefox.com

I've received notice via a class action suit settlement that my e-mail address was acquired in a data breach of Capital One / Amazon Cloud Services in March-July of 2019.… (read more)

I've received notice via a class action suit settlement that my e-mail address was acquired in a data breach of Capital One / Amazon Cloud Services in March-July of 2019. I cannot find this on monitor.firefox.com - nor does Capital One appear in the comprehensive monitor list of all data breaches. Is there a way to alert firefox of this breach and/or why is this breach not appearing there? Thanks.

Asked by RiverboatSam 5 days ago

Last reply by RiverboatSam 4 days ago

Unable to remove folder conatining virus reported by Firefox

Hello, Earlier this week Firefox told me I had inadvertently downloaded a zipped folder that contains a virus or malware. I located the file in downloads and deleted it. … (read more)

Hello, Earlier this week Firefox told me I had inadvertently downloaded a zipped folder that contains a virus or malware. I located the file in downloads and deleted it. I then deleted it from recycle bin and restarted Firefox, but the folder was still there. I deleted it from Firefox downloads, restarted Firefox... still there. I uninstalled / reinstalled Firefox.... still there. So I ran Windows Defender... nothing found. Still shows in Firefox. I ran ESET online scanner... nothing found, still shows in Firefox. I ran a malwarebytes scan, nothing found, still shows in Firefox. Lastly I did Windows Defender offline scan, nothing found, still shows in Firefox. How can I get Firefox to stop reporting virus? v/r Jim

Asked by Jim 6 days ago

Last reply by Jim 5 days ago

Bookmark folders in a variety of colours

Hello, I have an extensive collection of bookmarks in bookmark folders. A few are a more important than others. To me, the easy solution would be when I could colour a f… (read more)

Hello, I have an extensive collection of bookmarks in bookmark folders. A few are a more important than others.

To me, the easy solution would be when I could colour a few folders - say blue or red.

I searched the web a bit and this is a quite hotly discussed topic. If solutions are offered, it's adding code etc. That's not for me and the results are dubious anyway.

Firefox has been around for a very long time. There are updates quite frequently. None ever feature colouring bookmark folders. Is that really so difficult? I realize this is not of vast importance, but it would be helpful to have a feature like that.

Is there a particular reason why this seems to be so difficult?

Hoping for a helpful answer.

Regards

Asked by Jozzig 5 days ago

Firefox 94 works in background tabs without focus where the latest one does not

Hi Support team, I would like to know what changes have been made after version 94 in firefox which changed the visibility logic. The websites work in background tab with… (read more)

Hi Support team,

I would like to know what changes have been made after version 94 in firefox which changed the visibility logic. The websites work in background tab without the focus in version 94 where as the latest version requires the tab to be in focus or active. Could you please let me know if there are any config changes made in firefox by default for inactive tabs or tabs which are not focused. If so, could you please let me know what changes are required to get the same behavior for inactive tabs as version 94.

Thank you

Asked by engagehitsmail 5 days ago

Downloads not working, says no internet connection

My downloads are not working for a last pass extension, it says "Download failed, please check internet connection" My connection is fine and it works in chrome. What is… (read more)

My downloads are not working for a last pass extension, it says "Download failed, please check internet connection" My connection is fine and it works in chrome. What is wrong?

Asked by dforest9246 5 days ago

Last reply by dforest9246 5 days ago

Firefox keeps on not loading websites, restarting browser I have to create a new profile EVERY time

Problem Firefox keeps on randomly not loading web pages. Upon restarting the browser I am prompted to either [Exit] or [Create new profile] This has only started happi… (read more)

    1. Problem

Firefox keeps on randomly not loading web pages. Upon restarting the browser I am prompted to either [Exit] or [Create new profile]

This has only started happing in the last 2 weeks or so.

It is VERY annoying that I have to keep setting up Firefox EVERY time which involves:

  • Logging in with Firefox Sync
  • Reauthenticating with ALL the websites / apps I use in Firefox

This is a bad user experience

I have tried the following.

  • Uninstalling and reinstalling Firefox (by scoop)
  • Uninstalling and reinstalling Firefox (by the Firefox downloader)
  • Resetting local history / data / cache
  • Disabling IPV6 setting
  • Disabling Prefetch
  • Troubleshoot mode -> Reset data & Refresh Firefox

None of these have resolved the issue and the unresponsive sites and Profile reset requirement keep on randomly occurring

Asked by Scott 5 days ago

Prevent auto-connect of firefox sync

Hi, I am a keen user of Firefox Sync (across multiple devices) and also use a primary password to keep the passwords store secure. I understand that Firefox Sync needs to… (read more)

Hi,

I am a keen user of Firefox Sync (across multiple devices) and also use a primary password to keep the passwords store secure.

I understand that Firefox Sync needs to get its password somewhere so that it can connect when Firefox starts. I would prefer that Firefox Sync either does not autoconnect, or autoconnects with a delay.

Even better, I would prefer if Firefox Sync did not need the password store to connect (it could use a session key that is periodically updated), and if the primary password was only requested the first time entering an actual password was needed.

In an old question, 2 options are mentionned to prevent autoconnect and to set the autoconnect delay. They do not work in Firefox 101 Have they disappeared?

Asked by Thomas 5 days ago

Firefox TOTALLY Unresponsive

Hi, For the last few weeks Firefox has been TOTALLY unresponsive - the browser page loads however the Home Button does not appear (this was previously set to "on"), when … (read more)

Hi,

For the last few weeks Firefox has been TOTALLY unresponsive - the browser page loads however the Home Button does not appear (this was previously set to "on"), when I press the Settings hamburger and try to select an option, none of the option open, and even more annoyingly when I manually type a webpage in, it does not load.

I've tried uninstalling Firefox, manually deleting the folders from C:/Program Files and %appdata% and reinstalling but this does not resolve the issue.

Incidentally, when I try to reinstall Firefox an error comes up saying vcruntime140.dll is not present but when I bypass this dialogue box and let the install finish, it is then present in the C:/Program Files/Mozilla Firefox folder.

Thanks for any help.

Asked by liverpool_fc_kick_ass 1 week ago

Last reply by liverpool_fc_kick_ass 5 days ago