Firefox Support Forum

So like my title says, I recently started noticed my computer is very slow, making very loud fan noises every 5 - 15 seconds and freezing when the fan becomes loud. I notice in task manager I am running 9-10 firefox processes which take up close to 100% memory, even though I am running 1 tab. I don't know if this a virus, or bug, but it is screwing my computer over. I have 8 GB Ram, and it shows 100% in memory sometimes from firefox, I think this is some virus, but I don't know how to get rid of it.

I recently installed my OS and backup the entire profile folder of Firefox. When I put the key4 and logins file in to the fresh install there was only one password in it, the remaining passwords were gone. I also noticed that a new file (logins.json.corrupt) is created along with file(logins.json). I tried to paste the files again to fix it but same issue. I think the files are corrupt. Is there any way to fix it?

I followed the instructions on the support pages to transfer my profiles from an old W7 laptop to a new W10 one. After the copying of the profiles to the correct locations neither Firefox nor Thunderbird would start complaining that they could not find the profiles.

What I did (same thing for Thunderbird) 1. Opened Firefox troubleshooting on the old W7 laptop, opened the profile folder. 2. Closed Firefox 3. moved two levels up 4. copied the Profiles folder to a usb drive.

On new W 10 laptop 1. Opened Firefox troubleshooting on new W10 laptop, opened the profile folder. 2. Closed Firefox 3. moved two levels up 4. renamed the existing Profiles folder to Profiles OLD 5. copied the Profiles folder from the usb to the same correct location on the new laptop

When I tried opening Firefox on the new laptop it would not open complaining that it could not find the profile. Firefox had opened correctly previously.

Then when I renamed the moved Profiles folder to Profiles NEW and renamed Profiles OLD to Profiles, Firefox opened normally on the new laptop.

Identical procedure and result with the Thunderbird profile transfer.

What should I do?

Thanks.

First, thanks for eliminating your direct customer support leaving issues to the community aka "blind leading the blind"!

Your browser, which requires daily updates for some unknown reason , has disabled Java Script which means I can not access photos on websites such as Bring A Trailer which also has adopted its' f... you attitude by eliminating their support.

If you have an accurate fix for my version of Firefox (lord knows how to find it), please provide in straight forward English that those over 30 can understand.

In Chrome, YouTube works perfectly fine and has no problem at any quality, but on Firefox videos start to pause for a few seconds while the audio keeps playing and then come back again, only to pause once more. The extensions I'm using are Duckduckgo privacy essentials and Privacy Badger. Please help because I don't want to switch to Chrome.

Hello,

I use windows FF and I dont use any sync etc.

When i bookmark any site (because I have many book marks already) I am trying to organize them better with folders and such.

The problem is when i bookmark a website today, or when I try to move a previous book mark FROM a current location like OTHER BOOKMARKS, or RECENTLY BOOKMARKS, or ADDITIONAL BOOKMARKS.....to a NEW location or folder, it moves the book mark as i want and that is great, however it leaves behind the original bookmark and if i delete the original bookmark it will ALSO delete the clone bookmark i just moved to a new location.

Obviously once i move a bookmark from X to Y, I want to only have 1 instance of the bookmark not 2 in 2 different areas......

When i move a bookmark, I am dragging to a new area,folder etc....or using the bookmark editor to drag it from x to y....

Please help......I am not sure why firefox does this or what maybe i am doing wrong or how to fix. Thanks

What can Y do to replace all my passwords into only one : - having something from the alphabet and some current number (eg ABC321) - which is only valid for a chosen period as chosen by a user (eg until March 2021) - that informs me by a message like "Be attentfull : your password is soon retired. Renew it soon" - that can be used on an old Pc with Microsoft Vista.... - ...and on a relative new laptop with Windows10 - also on a HuaWay if possible - when I am dying, the password should further exists until the password time is gone.

In this case I never have to make and hide a list where I can forget the hidden place or finding old (wrong) passwords or never forget what the other passwords were.

Hi, My Antivirus Software Bitdefender Wallet Extension disappeared from Firefox, I already added this extension but it's not showing up in my Firefox browser, any solution?

Waiting for your reply asap, thanks.

Cool Regards, Pallas

hello I had bookmarks and I was sign in, then I reinstall my windows system after that i install firefox sign in no bookmarks. Why I don't have bookmarks when I sign in can you help me please

How do I change the display of signature blocks for incoming messages?

The default appears to be for light text. I subscribe to several message digests and if a message in a digest ends with a signature block then all subsequent messages appear as light text, which I find difficult to read.

Hi,

I'm developing a webpage where user can print the pdf from the webpage. However when I chose option Microsoft Print to PDF, Firefox crashed after I clicked Save and the document wasn't downloaded.

Here is my report content from Mozilla Crash Reporter;

Accessibility: Active AccessibilityInProcClient: 0x800 AdapterDeviceID: 0x5917 AdapterDriverVersion: 26.20.100.8142 AdapterSubsysID: 081c1028 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:16.0.0,google%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.2,wikipedia%40search.mozilla.org:1.1,twitter%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.1 BIOS_Manufacturer: Dell Inc. BreakpadReserveAddress: 1920348061696 BreakpadReserveSize: 83886080 BuildID: 20201112153044 CPUMicrocodeVersion: 0xc6 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1606894351 DOMIPCEnabled: 1 Email: muhammad.amlan@accenture.com ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.focus-visible.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,javascript.options.warp,image.avif.enabled,print.tab_modal.enabled,dom.input_events.beforeinput.enabled,dom.forms.inputmode,network.preload,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1606355870 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","mozglue.dll"],"Symantec Corporation":["prntm64.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP+4 WebGL? EGL? EGL- GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ProxyStreamUnmarshalStatus: !aInitBufSize ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 6070 StartupCrash: 0 StartupTime: 1606888307 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20201112153044","version":"83.0","vendor":"Mozilla","displayVersion":"83.0","platformVersion":"83.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8071,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":142,"stepping":10,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":1896,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2019,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":18363,"windowsUBR":1139},"hdd":{"binary":{"model":"Micron 1100 SATA 256GB","revision":"M0DL022","type":"SSD"},"profile":{"model":"Micron 1100 SATA 256GB","revision":"M0DL022","type":"SSD"},"system":{"model":"Micron 1100 SATA 256GB","revision":"M0DL022","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) UHD Graphics 620","vendorID":"0x8086","deviceID":"0x5917","subsysID":"081c1028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"26.20.100.8142","driverDate":"4-11-2020","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"advancedLayers":{"status":"blocked:FEATURE_BLOCKED_BY_WEBRENDER_USAGE"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Windows Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"MY","browser.search.widget.inNavBar":false,"general.config.filename":"<set>","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com","ua":"chrome","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18362,"firstUseDate":18362},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18500,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18355},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18589,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18355},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18589,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18355},"webcompat@mozilla.org":{"version":"16.0.0","scope":1,"type":"extension","updateDay":18589,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18355}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"A theme with the operating system color scheme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18558,"updateDay":18558},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.1582.2","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1652585-rollout-staged-rollout-for-appcache-removal-release-81-83":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"b9b436f4-e771-40fc-9b32-825343b65ddf"},"bug-1678387-rollout-dns-query-single-label-hotfix-release-83-84":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"36aa0b86-aea4-48ea-9af2-3ccb7e120837"},"rollout-increasing-normandy-skew-out-changes-from-15-m-release-73-75-bug-1616898":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"506b7fa2-8f3f-48e7-900a-efda1ce242af"}}} ThreadIdNameMapping: 25848:"Gecko_IOThread",19824:"Timer",15464:"Link Monitor #1",508:"Socket Thread",15856:"Permission",11492:"JS Watchdog",3100:"JS Helper",17220:"JS Helper",6488:"JS Helper",23476:"JS Helper",3716:"JS Helper",10532:"JS Helper",6932:"JS Helper",10500:"JS Helper",27492:"VsyncIOThread",13144:"IPC Launch",27780:"WindowsVsyncThread",10004:"Compositor",28136:"ImgDecoder #1",22460:"ImageIO",11120:"IPDL Background",27504:"TRR Background",28424:"Cache2 I/O",13604:"Cookie",24056:"Worker Launcher",28264:"DOM Worker",12020:"QuotaManager IO",23340:"StyleThread#0",28092:"StyleThread#1",24872:"StyleThread#2",11200:"StyleThread#3",28244:"StyleThread#4",21380:"StyleThread#5",17808:"ImageBridgeChld",7248:"GMPThread",22384:"ProcessHangMon",5384:"DataStorage",2060:"ProxyResolution",10084:"Cache I/O",16216:"HTML5 Parser",28412:"DOM Worker",20104:"mozStorage #1",27136:"localStorage DB",15648:"mozStorage #2",22196:"mozStorage #3",23532:"PlayEventSound",7128:"DOM Worker",27692:"URL Classifier",28540:"COM MTA",15076:"mozStorage #4",20076:"ImgDecoder #2",17524:"mozStorage #5",7108:"mozStorage #6",14552:"RemVidChild",1668:"mozStorage #7",29084:"mozStorage #8",1800:"DNS Resolver #25",12800:"DNS Resolver #27",26936:"BackgroundThreadPool #4",25180:"ImgDecoder #5",29444:"DNS Resolver #29",28936:"Untrusted Modules",28844:"AudioIPC Client RPC",9244:"AudioIPC0",7436:"DNS Resolver #32",28220:"DNS Resolver #33",18804:"DNS Resolver #34",3700:"DNS Resolver #35",2604:"IndexedDB #52",15752:"IndexedDB #53", Throttleable: 1 URL: https://support.mozilla.org/en-US/upload/image/auth.User/3270688 UptimeTS: 60450.89597 Vendor: Mozilla Version: 83.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adamsterbinszky@gmail.com) was succesful. But the configuration of the work account (sterbi@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

Recently, I have been experiencing issues with several of my Office365 SharePoint websites: some page elements are not loading, other are constantly reloading. In order to access my documents, I have to switch to either Edge or Chrome. Also some other pages sometimes have similar issues (xing.com and others). I have deleted all Mozilla files in %APPDATA% and reinstalled Firefox, which did not help. Looks like there is an issue with the current release (83.0).

bold textIn this image the problem is iam an indian and i make my system in indian time system. while entering the site through mozilla that 4:00 pm class time is showing 7:30 but the class is regularly conducting at the correct time but only it showing all over the site in time difference . I don't know how to resolve it. At first i thought that is because of the site problem but while i,am opening through chrome i don,t have any problem. I like to use mozilla firefox that why i,am sending this request to resolve

I started having an issue where I do not get any audio from Firefox. Everything else works fine. Firefox is not muted, it's not turned down in the mixer. I completely uninstalled using Revo Uninstaller to make sure ALL registry and directories were deleted. When I reinstalled it did not give me the "You've already installed" message, so I know this was a complete reinstall.... Still no audio at all.