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  • Archived

Canvas Issues

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and t… (read more)

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and tried running Canvas in Chrome, where it worked just fine. My internet connection is also stable. All other websites seem to be working in Firefox, but for some reason Canvas doesn't load after any amount of time and the interface appears as the attached image. Any help? Firefox is my preferred browser and I actually cannot do any online coursework without Canvas, so any suggestions or advice are very welcome.

Asked by krismalbo86 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Facebook scrolls to bottom of page when I type a reply to a comment or use Shift or Backspace keys

I've tried going in safe mode, turning of my Facebook container. Deleting cache. Signing out of Facebook. Also adjusting the backspace key in my Config. Having no problem… (read more)

I've tried going in safe mode, turning of my Facebook container. Deleting cache. Signing out of Facebook. Also adjusting the backspace key in my Config. Having no problems on my Android phone or when using Opera. It's on on Firefox and on Facebook.

FACEBOOK screen suddenly moves to the bottom of the screen when I am typing a comment. Whenever I hit SHIFT+alpha_letter at the beginning of a line OR simply hit the backspace key, the screen suddenly shifts to the very bottom of the page again even if I have tried to scroll the page back up to the middle of the screen manually. This shifts the entry area where I'm typing down and sometimes off of the visible screen entirely. Just hitting the backspace to correct a typo causes the screen to scroll on its own. I have to scroll back down to the entry box and if I make another typo, it happens again. 

Please help. Been going on for over two weeks. I was hoping the new Firefox update yesterday would help. Nope. Still happening.

Asked by fu22 2 years ago

Answered by jeddolnick 1 year ago

  • Archived

FIrefox 97.0.1 will not save web pages from Washington Post newspaper

I am working on a project that entails saving various news stories. Since your last upgrade to 97.0.1 I have no problem with all other newspapers except for Washington P… (read more)

I am working on a project that entails saving various news stories. Since your last upgrade to 97.0.1 I have no problem with all other newspapers except for Washington Post. FF will not save them, so I am forced to click on the "progress of ongoing download" down pointing arrow and click again on the circular arrow to actually save the web page. This involves a loss of time doing a task that I should not be forced to perform. See the graphic image below to see what I'm talking about. Once I click on that circular arrow the web page will be saved as it should have to begin with. Since I normally save 30 to 40 Washington Post files every day, this adds up to a useless waste of my time. I'd appreciate it if you would look into this matter and issue a correction update so I can save Washington Post web pages without all the double stroking. Thank you.

Asked by gruff 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Videos won't play on Netflix and Curiosity stream

I just installed Windows 10 and firefox and the video playback on those sites won't start. It works on youtube. Netflix and Curiosity stream works fine on Microsoft Edge… (read more)

I just installed Windows 10 and firefox and the video playback on those sites won't start. It works on youtube. Netflix and Curiosity stream works fine on Microsoft Edge but I want to use firefox. I did everithing of what Netflix sugested but videos won't play.

Asked by afloarei.andrei90 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

Redirects

Every time I enter a link to a google service, I see a notice that says "Your should be redirected in a moment..." and then I get redirected to the Stanford University we… (read more)

Every time I enter a link to a google service, I see a notice that says "Your should be redirected in a moment..." and then I get redirected to the Stanford University website (https://pass.stanford.edu/signin.html). It is not a specific website redirecting me, but rather some algorithm is detecting a google link and sending me to Stanford University instead . For instance, if I paste in a link to a particular location in Google Maps, I will end up at Stanford instead. I have no idea how to fix this, but it makes me avoid Firefox and use Chrome because Chrome does not redirect. I would rather use Firefox.

Asked by bruce98 2 years ago

Answered by bruce98 2 years ago

  • Archived

How can I stop websites from logging me out?

What can I do to prevent websites from logging me out "due to inactivity" and "for your safety" (lol)? This happens with many of my financial (banking/brokerage) sites, … (read more)

What can I do to prevent websites from logging me out "due to inactivity" and "for your safety" (lol)? This happens with many of my financial (banking/brokerage) sites, for instance, or some tax return sites.

I went them to be like my email accounts (e.g. gmail, yahoo mail). You can have a tab open for Gmail and another tab open for yahoo mail, and even if you don't click or type a single character in hours, they will not log me out.

Is there some way to trick these patronizing "We'll log you out for your good" websites from logging me off?

Asked by Mozilla cheese 2 years ago

Last reply by cybermax2 1 year ago

  • Archived

How do I remove the extra SaveToPocket lines from saved text web pages?

Hi Usually when I like an article and don't have time to read it, I'll save it for later to read it on my Kindle as plain text. In FireFox, I'll use the F9 key to Togg… (read more)

Hi

Usually when I like an article and don't have time to read it, I'll save it for later to read it on my Kindle as plain text.

In FireFox, I'll use the F9 key to Toggle The Reader View to view it in the reader mode, then save the page as text by doing ctrl+s, as I don't need the html version or the images or extra stuff that comes with the article.

However, after the page is saved as text, getpocket.com dumps a lot of unnecessary garbage into the beginning(27 lines) & end(18 lines) of the page, even if I don't have a pocket account nor logged in as listed below.

Is there a way to prevent FF from saving the annoying Pocket self-promo garbage besides saving each page manually and tediously?

Thanks


Beginning:


Close Reader View

 * Type controls
 *
   Sans-serif
   Serif
   5
   3
   4
   Light
   Dark
   Sepia
 * Listen
 *
   Voice: Default DefaultMicrosoft David Desktop - English (United
   States)Microsoft Zira Desktop - English (United States)

Save To Pocket


Ending:


Save anything from across the web in Pocket, your personal library.

As part of the Firefox family, Pocket provides a quiet, calm space that’s perfect for reading. It strips away all the distractions of the internet so you can really focus.

  • Sign up* - it’s free

<https://getpocket.com/signup?utm_source=firefox_reader&utm_medium=variant_cta_only> *Discover more* <https://getpocket.com/explore?utm_source=firefox_reader&utm_medium=variant_cta_only>

Discover the most thought-provoking stories out there, curated by Pocket.

As part of the Firefox family, Pocket surfaces the best articles out there—new perspectives, intriguing deep-dives, timeless classics—and we do this with the same dedication to privacy you’ve come to expect from Firefox and Mozilla.

  • Discover more*

<https://getpocket.com/explore?utm_source=firefox_reader&utm_medium=variant_cta_plus_recs>


Asked by Ken94105 2 years ago

Last reply by Ken94105 2 years ago

  • Solved
  • Archived

Microsoft Welcome page when browsing internet

When using firefox web browser to visit investors.com, I receive the attached image as the web page. I've been using this website on this browser for months and never ha… (read more)

When using firefox web browser to visit investors.com, I receive the attached image as the web page. I've been using this website on this browser for months and never had an issue until today.

Asked by corvinoconnor 2 years ago

Answered by Dropa 2 years ago

  • Archived

Twitter Will Not Let Me Log In

All of a sudden, Twitter will not let me log in on Firefox (Windows 11 laptop). It works on my phone, tablet, and other browsers. When I try to log into Twitter on Firefo… (read more)

All of a sudden, Twitter will not let me log in on Firefox (Windows 11 laptop). It works on my phone, tablet, and other browsers. When I try to log into Twitter on Firefox, I get an error saying "Oops, something went wrong. Please try again later. " I have already tried updating the browser, clearing my cache, and clearing my cookies and I'm still having the issue. What can I do to fix this?

Asked by pinky12022 1 year ago

Last reply by pinky12022 1 year ago

  • Archived

Can't sign up for Disney Bundle

I'm getting a blank/black screen when I try to signup for Disney Bundle.... https://www.disneyplus.com/en-gb/sign-up?type=bundle What's going on...my settings? Which on… (read more)

I'm getting a blank/black screen when I try to signup for Disney Bundle....

https://www.disneyplus.com/en-gb/sign-up?type=bundle

What's going on...my settings? Which one/s...

Asked by Army1 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Amazon "Returns & Orders" page will not load... Mac

Amazon "Returns & Orders" page will not load... Mac/Firefox computer even it trouble shoot mode. Page just continues to partially load and repeats until I stop it. … (read more)

Amazon "Returns & Orders" page will not load... Mac/Firefox computer even it trouble shoot mode. Page just continues to partially load and repeats until I stop it.

Asked by gspelucin 2 years ago

Last reply by cor-el 2 years ago

  • Archived

blocked? site automatically switches to Home Depot

I mistakenly blocked or disabled a website (Facebook.com) & when I now try to go to Facebook.com, Firefox for Android automatically switches me to bestbuy.com. I don'… (read more)

I mistakenly blocked or disabled a website (Facebook.com) & when I now try to go to Facebook.com, Firefox for Android automatically switches me to bestbuy.com. I don't remember the details of exactly how this happened. But I want it to go away.

Right now I can not get to facebook.com at all.

And I don't know where to look for help on this topic.

Asked by jfcosler 6 months ago

Last reply by jfcosler 6 months ago

  • Archived

can't get to hmnow.com; all I get is white screen

When I try to log on to hmnow.com, all I get is a white screen. I worked with Hallmark support, but they couldn't figure it out even though I have a paid subscription wit… (read more)

When I try to log on to hmnow.com, all I get is a white screen. I worked with Hallmark support, but they couldn't figure it out even though I have a paid subscription with them. I've rebooted my Mac and it says I have the latest Firefox version installed. This has gone on for weeks. I've had no problem with any other website.

Asked by cd.kje 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox increasingly stopping log in boxes etc from working/showing

Firefox is steadily being unusable for me. On numerous occasions websites fail to show log in pop ups etc which work without issue in Chrome. Latest example : https:… (read more)

Firefox is steadily being unusable for me. On numerous occasions websites fail to show log in pop ups etc which work without issue in Chrome. Latest example : https://www.gog.com/en/games Clicking "Sign in" should show a pop up to allow me to sign in. In Firefox this does not show. I thought it may be a "pop-up" issue, so deselected "Block pop-up windows" in settings. Still the same. I added the website as an exception and still the same. Anyone have any ideas what is going on ? TIA, ZTB

Asked by ZalidTheBur 2 years ago

Last reply by James 2 years ago

  • Archived

I can no longer sign in to a site to order groceries.

I have always ordered my groceries through HY Vee Aisles on line. The display is not the same on firefox as is previously was. I have to go to Chrome. I have cleared e… (read more)

I have always ordered my groceries through HY Vee Aisles on line. The display is not the same on firefox as is previously was. I have to go to Chrome. I have cleared everything, restarted and gotten rid of cookies.

Asked by teenamg 2 years ago

Last reply by cor-el 2 years ago

  • Archived

New update

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help th… (read more)

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help the situation

Asked by colin58 2 years ago

Last reply by cor-el 2 years ago