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  • Archived

Failure to implement and retain password

I had been using numerous sites where I my username and password was appropriately retained using Firefox 36.0.4. With the update to 37.0.4, all this failed. My stored… (read more)

I had been using numerous sites where I my username and password was appropriately retained using Firefox 36.0.4. With the update to 37.0.4, all this failed. My stored usernames and passwords failed. Deleting these credentials would not work - I would enter them, the dialogue about whether to store these would flash in the upper left of the browser window, and I would be asked for my credentials again. Happened on multiple sites on different servers. Deleting profile and reinstalling V37.0.4 did not fix. The only solution was to scrub out V37.0.4 and reinstall the prior V36.0.4. How to communicate this to the Firefox developers.

Asked by roaming_bo 5 years ago

Last reply by cor-el 5 years ago

  • Archived

pc won't start up after latest Firefox update. What's happening!

after downloading a recent Firefox update, pc (windows) can't start up; the Repair screen suggests the operating system was corrrupted by the software change and now the … (read more)

after downloading a recent Firefox update, pc (windows) can't start up; the Repair screen suggests the operating system was corrrupted by the software change and now the computer hangs up on the Start Repair screen. Nothing happens, even after hours!

Asked by drumrich 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Keep Firefox from automatically updating

Already checked a bunch of help articles: https://support.mozilla.org/en-US/questions/1003777 https://support.mozilla.org/en-US/questions/1113663 https://support.mozilla.… (read more)

Already checked a bunch of help articles:

https://support.mozilla.org/en-US/questions/1003777 https://support.mozilla.org/en-US/questions/1113663 https://support.mozilla.org/en-US/kb/install-older-version-of-firefox https://support.mozilla.org/en-US/kb/advanced-panel-settings-in-firefox#w_update-tab https://support.mozilla.org/en-US/kb/what-mozilla-maintenance-service https://support.mozilla.org/en-US/questions/1003777

We need to use Firefox 33.0.1 for testing, but every time my tools use Firefox, the next time I find it has upgraded to 45.

In preferences I have set to never update, turned off search engine updates, and in the config page, have made sure the app.update.auto/enabled/silent are all false.

I am running on a Mac 10.11, I have renamed my original latest Firefox installation, and install the oldest in the default path for our tools to detect.

I see the maintenance service only exists for Windows computers, and I do not see any update folders in Firefox's application or Application Support directories.

This update will happen even when I don't restart my computer, or open Firefox manually in between test runs.

Asked by Pysis 4 years ago

Last reply by James 3 years ago

  • Archived

Is there a Whitepaper or similar which describes how the automatic updating of Firefox is secured?

I'm facing an Audit from our Security which is asking how the automatic update process of Mozilla Firefox is secured against Manipulation or malicious Software. The fear … (read more)

I'm facing an Audit from our Security which is asking how the automatic update process of Mozilla Firefox is secured against Manipulation or malicious Software. The fear is that per example somebody could manipulate the update to load an infected File instead of the original Firefox Update. I've already searched for half a day through the Internet and in the Mozilla wiki but could not find a description of this. Could you please provide me a Whitepaper or similar which describes how Mozilla Firefox ensures that only official and not manipulated Updates can be loaded and installed e.g. does the Client validate the installer hash before execution etc.

Here would be the equivalent Information from Google about Chrome: https://www.google.com/intl/en/chrome/browser/privacy/whitepaper.html https://github.com/google/omaha/blob/master/doc/install-update-overview.png

Asked by Kevin Eastwood 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Firefox V 41 keeps updating to a newer version and I have auto update disabled

For several reasons, mostly add-on compatibility, I need to use V41 I have gone to the Options area and then to Advanced and have checked "Never check for updates " so it… (read more)

For several reasons, mostly add-on compatibility, I need to use V41 I have gone to the Options area and then to Advanced and have checked "Never check for updates " so it should NOT automatically update itself. However, it IS updating itself to V43 - and of course some of my Add-ons are not compatible.

Am I missing something??

Any help would be appreciated.

Asked by jestochin 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Is this pop up updater actually from Firefox?

For about a week I have been getting a pop up every time I attempt to log onto Firefox. I always click 'no'. Yesterday I installed the latest version of Firefox (49.0) an… (read more)

For about a week I have been getting a pop up every time I attempt to log onto Firefox. I always click 'no'. Yesterday I installed the latest version of Firefox (49.0) and today my pop up problem continues. I have run antivirus, and malware/spyware scans which have found no problem. I couldn't take a screen shot, but am including photos of the pop up I took with my camera. I need to know if this is from Firefox and I should click 'yes' and proceed (but what is the point? I've checked on Firefox's updater site and it says I have the latest version) Or is this NOT from Firefox? If it isn't, does anyone know how to stop the annoying pop ups? Please advise me.

Asked by loisdotcom 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

I need to determine what -cleanupOnUpgrade does

We have a Patch Deployment Software that updates Firefox along with the other patches. I need to figure out what -cleanupOnUpgrade does. Its being added to the installati… (read more)

We have a Patch Deployment Software that updates Firefox along with the other patches.

I need to figure out what -cleanupOnUpgrade does.

Its being added to the installation command that our deployment software sends out.

Asked by IT_FSCU 3 years ago

Last reply by Seburo 3 years ago

  • Archived

Firefox keeps asking me to restart to update to 49.0.2, but I have already updated

I'm using a Mac (OSX 10.9.5 Mavericks), and just updated to the latest version of Firefox: 49.0.2. However, every time I start Firefox, I get a prompt telling me to rest… (read more)

I'm using a Mac (OSX 10.9.5 Mavericks), and just updated to the latest version of Firefox: 49.0.2. However, every time I start Firefox, I get a prompt telling me to restart to update to the latest version (which happens to be 49.0.2). Even after clicking the "Restart" button in the prompt, it just restarts then immediately tells me to restart again.

The odd thing is, I have another user account on this machine where that is not happening. That account is using 49.0.2 and does not receive the update prompt.

Asked by symphonic_faith 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox 50.0.2 and/ or Mozilla Maintenance Service is causing Windows 64 bit computers on my network to crash upon reboot. What is the fix?

I have several workstations on my network that will not properly boot into Windows after installing the 50.0.2 update and Maintenance Service. My end users have been perf… (read more)

I have several workstations on my network that will not properly boot into Windows after installing the 50.0.2 update and Maintenance Service. My end users have been performing several hard shutdowns in order to get Windows to boot properly( I do not advise this). This situation has been worse with computers that installed Windows updates during the same session as the Mozilla update. These computers get stuck in a continuous installation loop. Fixes that have worked include booting to safe mode and issuing " shutdown -r" in an elevated cmd terminal, or uninstalling Firefox and Maintenance Service completely from safe mode. Do we need to discontinue use, block your updates on our network, or is there another solution?

Asked by jhodges 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Auto-update feature for school use

Is there a way that school administrators can set Firefox to automatically update, without having to provide admin credentials each time? This would make it significantl… (read more)

Is there a way that school administrators can set Firefox to automatically update, without having to provide admin credentials each time? This would make it significantly easier for them, and would encourage them to install FF by default, which they often don't do.

If this isn't currently a feature, are there efforts to get there already? Or a feature request I can watch? Otherwise, where could I go to request it myself?

Asked by Cullub 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Every time Skip pushes updates my Firefox does not work and has to be manually uninstalled/reinstalled.

When Mozilla pushes an update to Firefox, Skip pushes that to the network clients. Without fail I get a version not compatible error each time after he pushes it. When … (read more)

When Mozilla pushes an update to Firefox, Skip pushes that to the network clients. Without fail I get a version not compatible error each time after he pushes it. When I asked him about it he suggested I contact Mozilla and find out why. Thank you.

Asked by Skip_Ebright 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Windows 10 update 3201845 removes extensions

After Windows 10 applied update KB3201845, Firefox had a new profile which did not include any extensions, and customised options were lost. Bookmarks and history remaine… (read more)

After Windows 10 applied update KB3201845, Firefox had a new profile which did not include any extensions, and customised options were lost. Bookmarks and history remained. The old profile directory still existed, but was almost empty.

Asked by Gyroglm 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I am told I am not getting automatic updates because it is disabled. How do I change this?

I have version 43.0.4 and I get constant prompts to update to the latest version. I have tried to find this many times, to no avail. I get a message that states "updates … (read more)

I have version 43.0.4 and I get constant prompts to update to the latest version. I have tried to find this many times, to no avail. I get a message that states "updates disabled by your system administrator". Since I am the administrator, how do I log in and get access to change this setting so I can get the latest version?

Asked by Captbrian 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Who do I report a suspected virus package on the mozilla release site to?

I am using ManageEngine Desktop Central to deliver updates to our network and the installer for the 55.0.3 package wouldn't download because of a gateway issue. So I fol… (read more)

I am using ManageEngine Desktop Central to deliver updates to our network and the installer for the 55.0.3 package wouldn't download because of a gateway issue. So I followed the link in the software to see where it was pointing and it told me to navigate to http://download-installer.cdn.mozilla.net. I did that then I made my way down to the 55.0.3 EN-US release and tried to download the patch manually at which point my SonicWALL gateway interrupted the download and gave me this error:

Gateway Anti-Virus Alert This request is blocked by the Firewall Gateway Anti-Virus Service. Name: (Cloud Id: 58202059) Upx-46 (Trojan)

The direct link to what I tried to access is:

http://download-installer.cdn.mozilla.net./pub/firefox/releases/55.0.3/win64/en-US/Firefox%20Setup%2055.0.3.exe

If this is truly infected can you please rectify that? Otherwise, if I am doing something wrong on my end can you please let me know?

Thank you, Garret Ullal

Asked by ullalg 2 years ago

Last reply by cor-el 2 years ago

  • Archived

updates cause system to bog down from non-administrator accounts

My wife's account on her Windows 7 PC is a non-administrator account. When Firefox detects an update, it consistently misbehaves. It appears to consume an excessive amo… (read more)

My wife's account on her Windows 7 PC is a non-administrator account. When Firefox detects an update, it consistently misbehaves. It appears to consume an excessive amount of resources and the machine is almost unusable. I have to login to my administrator-level account and update Firefox. This usually resolves the issue until the next update, but today it's not. I can only seem to launch Firefox as an administrator.

Can you please fix Firefox so that it doesn't even try to update itself from a non-administrator account?

I never run into this problem when logged on as an administrator. It makes me wonder how this works on Unix/Linux when not running as root.

Asked by fep_coder 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox changes privacy settings

Every time Firefox updates, my privacy settings are overwritten to allow Firefox to send technical and interaction data to Mozilla. Other settings remain unchanged, so wh… (read more)

Every time Firefox updates, my privacy settings are overwritten to allow Firefox to send technical and interaction data to Mozilla. Other settings remain unchanged, so why aren't users allowed to decide for themselves on this setting?

Asked by StopChangingSettings 2 years ago

Last reply by FredMcD 2 years ago