Showing questions tagged:

Cannot Import Bookmarks In Chromebook

I checked and borh of my Lenovo Chromebooks are running the 2026 version. Neither one will allow me to import bookkmarks . Is there a version I need other than the prov… (read more)

I checked and borh of my Lenovo Chromebooks are running the 2026 version. Neither one will allow me to import bookkmarks . Is there a version I need other than the provided by Google?

Open 3 46

I was not unable to verify the fingerprint

I ran the commands listed in the instructions for installing Mozilla VPN with Linux and I got the following error after running the following command: pub/{getline; gsub… (read more)

I ran the commands listed in the instructions for installing Mozilla VPN with Linux and I got the following error after running the following command:


pub/{getline; gsub(/^ +| +$/,""); if($0 == "35BAA0B33E9EB396F59CA838C0BA5CE6DC6315A3") print "\nThe key fingerprint matches ("$0").\n"; else print "\nVerification failed: the fingerprint ("$0") does not match the expected one.\n"}'

I need to know what I need to do in order to continue on with the istallation

Open 2 18

Please bring Firefox to OpenHarmony / HarmonyOS to support users on OpenHarmony 6.0 and newer.

Hello Firefox Team, I am writing to formally request the development and release of an official Firefox browser version optimized for OpenHarmony / HarmonyOS. I am curre… (read more)

Hello Firefox Team,

I am writing to formally request the development and release of an official Firefox browser version optimized for OpenHarmony / HarmonyOS.

I am currently using a new smartphone running OpenHarmony 6.0. As the ecosystem grows rapidly, there is a substantial and increasing base of users who rely on this operating system for their daily stage environment. Currently, the browser options available on this platform are quite limited.

Firefox is widely celebrated for its privacy-focused features, strong extension/add-on ecosystem, and its independent Gecko rendering engine. Having Firefox natively available on OpenHarmony would significantly enhance the browsing experience, privacy security, and freedom of choice for millions of users within this new ecosystem.

Could the development team please consider adding OpenHarmony support to the official roadmap? Alternatively, if there is an existing experimental build, a community port, or a workaround to compile it for this architecture, I would greatly appreciate any guidance.

Thank you for your time, dedication to the open web, and consideration of this request!

Best regards

Open 1 27

I just paid for the Mozilla VPN, 100$ for a year, and now it's free, can I get a refund?

I purchased the Mozilla VPN a week or 2 ago and it seems unfair that now it's free and I wasn't informed that it was going to be free, or else I would have waited and not… (read more)

I purchased the Mozilla VPN a week or 2 ago and it seems unfair that now it's free and I wasn't informed that it was going to be free, or else I would have waited and not spent 100$. Am refunds possible?

Open 3 9

I am unable to request refund for vpn

I wanted to get a refund for the VPN I purchased but the instructions provided on your FAQ [ https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn ] do… (read more)

I wanted to get a refund for the VPN I purchased but the instructions provided on your FAQ [ https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn ] do not work. I have been unable to make a request.

Open 3 37

Mozilla VPN stopped working on iphone.

VPN app was hanging up another app so I turned off VPN to complete my transaction. Now, when I turn it back on, it asks me to sign up or log in. Either option takes me … (read more)

VPN app was hanging up another app so I turned off VPN to complete my transaction. Now, when I turn it back on, it asks me to sign up or log in. Either option takes me to a screen I’ve never seen before. Attaching screenshot.

Yes I tried deleting/reinstalling the app.

About ready to switch to proton

Open 1

“YouTube videos are always choppy” is much more helpful than “something is broken”.

Mozilla does not provide telephone support, does not charge for downloads, upgrades or technical support and does not endorse any company that does. Companies that ask fo… (read more)

Mozilla does not provide telephone support, does not charge for downloads, upgrades or technical support and does not endorse any company that does. Companies that ask for payment or personal information for installing, updating or providing support for Firefox or Thunderbird are not affiliated with Mozilla and should be avoided.

Table of Contents Common technical support scams Protect yourself from scams Report trademark violations

Open 1 18

Mozilla VPN refuse de s'ouvrir, que dois-faire?

Bonjour, L'extension Mozilla VPN refuse de s'ouvrir lorsque je clique sur le pavé bleu. Je ne sais pas quoi faire. Avez-vous une solution avant que je demande le rembours… (read more)

Bonjour, L'extension Mozilla VPN refuse de s'ouvrir lorsque je clique sur le pavé bleu. Je ne sais pas quoi faire. Avez-vous une solution avant que je demande le remboursement de mon achat? Merci de répondre à ce second message Didier Bary [email removed]@sfr.fr

Open 1 18