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  • Archived

When I sign in to sync I lose most of my saved passwords

Since the end of August I have been fighting with Sync. I did a Firefox update on one of my laptops and it seems to have erased my saved logins. Since I have several comp… (read more)

Since the end of August I have been fighting with Sync. I did a Firefox update on one of my laptops and it seems to have erased my saved logins. Since I have several computers it proceeded to sync the lack of passwords with all my other machines. I do have saved profile info from before the problem and so I pasted the profile info into the "new" firefox profile and all my passwords come back until it reconnects to sync and erases them back to where I started. I'm assuming that one of the machines I have is causing this. I've got 9 machines on the same sync. Any advice to help solve this would be appreciated. My bookmarks are fine and the usernames seem to be good. It's just the passwords. I saw a thread about AVG causing some problems but none of my machines are using AVG.

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  • Archived

I just want to sync two windows PCs NOT a mobile phone, why do I need to enter a mobile number?

I just want to sync two windows PCs NOT a mobile phone, why do I need to enter a mobile number? I have two PCs set up already with firefox accounts, I am logged into bot… (read more)

I just want to sync two windows PCs NOT a mobile phone, why do I need to enter a mobile number?

I have two PCs set up already with firefox accounts, I am logged into both accounts, the new computer imported my add ons but not my bookmarks or passwords and I cant sync them

Asked by disent 2 years ago

Answered by disent 2 years ago

  • Archived

Locked out of my account

I'm getting a message that says "Sorry we've locked your account" because I didn't hit the email verification link but I never received it. Is there any way to request a … (read more)

I'm getting a message that says "Sorry we've locked your account" because I didn't hit the email verification link but I never received it. Is there any way to request a new one?

Asked by Kyle Albanese 2 years ago

Last reply by m.mouse313 1 year ago

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  • Archived

Firefox Account message when trying to change settings: "Your email was just returned"

This issue arrised a few days ago when trying to re-sign into my firefox sync account on my W10 PC. When entering the 2FA number I got the message exactly like in the sec… (read more)

This issue arrised a few days ago when trying to re-sign into my firefox sync account on my W10 PC. When entering the 2FA number I got the message exactly like in the second attached image: "Your email was just returned" therefore I was unable to sign in.

Attempts to sign in elsewhere were successful and, at the time, I suspected it was an issue with 2FA because I had another issue with signing in to something else and went to firefox to validate that.

Although I can sign in normally now; I am still unable to add 2FA, account recovery, or a secondary email as I still get the same message.

Asked by Jay 2 years ago

Answered by Wesley Branton 2 years ago

  • Solved
  • Archived

How can the 5 minute timeout on sync verification code be increased to 10 minutes in view of delay receiving code by email?

Due to problems with upgrading my Ubuntu to 18.04, I've been forced to use a LIVE DVD for the last 8 months instead of a properly installed Ubuntu. This LIVE DVD crashe… (read more)

Due to problems with upgrading my Ubuntu to 18.04, I've been forced to use a LIVE DVD for the last 8 months instead of a properly installed Ubuntu. This LIVE DVD crashes or drops out from time to time so each time this happens I have to re-sync the Firefox it brings up. This re-sync requires a verification code to be sent by email, but because that email has to go through my Google filtering process, it usually takes longer than the code's 5 minute validity before I receive it. When I do finally get it and enter the received code back in Firefox, I'm told the code is invalid or expired. This is because 5 minutes validity is just too short a time for my setup. If it were 10 minutes, that would allow me to go into Gmail -> Settings -> Accounts & Import -> Check email from other accounts -> and then order Gmail to perform a special immediate mailcheck on my selected account. As a slow elderly old codger myself, I find it too hard to do all this within 5 minutes. Why can't we make it 10 mins?

Asked by advt 2 years ago

Answered by advt 2 years ago

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I get "Primary account email required" when trying to create a new account, even after removing the email as secondary from my other account.

I'm trying to set up a new account using new@example.com but I keep getting a "Primary account email required" message. I found new@example.com was set as a secondary em… (read more)

I'm trying to set up a new account using new@example.com but I keep getting a "Primary account email required" message. I found new@example.com was set as a secondary email for the old@example.com account. I removed it and old@example.com no longer has a secondary email, but I'm still getting the "Primary account email required" message.

Asked by mgorman1 2 years ago

Last reply by jasonw 1 year ago

  • Solved
  • Archived

500 error when trying to sign-in to firefox. What to do?

I get the same error when trying to sign-in directly from the browser menu and when trying to do it from mozilla website. I had to sign-in from Google Chrome even to post… (read more)

I get the same error when trying to sign-in directly from the browser menu and when trying to do it from mozilla website. I had to sign-in from Google Chrome even to post this message. I'm logged-in from my iPhone without any problem.

Asked by BG 2 years ago

Answered by TJung 2 years ago

  • Archived

Merge or migrate my two account

I use firefox more than 5 years, register to firefox China server, when I use US verison, login with the same account with China version. The bookmark can't sync to my c… (read more)

I use firefox more than 5 years, register to firefox China server, when I use US verison, login with the same account with China version. The bookmark can't sync to my computer, Could you please help to solve this issue? Or, what can I do to merge or migrate this two account?

Asked by MannyWell 2 years ago

Last reply by jinyao97 1 year ago

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I had to resent my Mozilla Sign In password, however now I cannot see any of my synced data. Please help. My sync data is extremely important. Please Help.

I formatted my computer and then wjhenm I had to login to my Firefox Browser. It was not taking any of my old passwords. So, I had to reset my Firefox Sign In password. A… (read more)

I formatted my computer and then wjhenm I had to login to my Firefox Browser. It was not taking any of my old passwords. So, I had to reset my Firefox Sign In password. After the password was reset and sign in. I couldn't find any of my previously synced bookmarks. The synced bookmarks are extremly important for me. I need them back. Kindly suggest and show some way to get them back. Please help. Please Please,

Asked by Tanmoy 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Delete all password, bookmarks and other information when Sign off from Firefox 71.0

On previous Firefox version, when I Sign Out my Sync account the browser ask if want to "Remove Firefox Sync Data" or " Remove Other Private Data" like in this page (ht… (read more)

On previous Firefox version, when I Sign Out my Sync account the browser ask if want to "Remove Firefox Sync Data" or " Remove Other Private Data" like in this page (https://support.mozilla.org/en-US/kb/remove-synced-device-firefox-accounts) but on the 71.0 don't ask me not...

Asked by carlosafsantana 2 years ago

Last reply by cor-el 1 year ago

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  • Archived

Why does my new Mac Firefox make me log into Firefox account every time I open it?

Every time I start Firefox on my new Macbook, I have to login to my "Firefox Account" to get my bookmarks, passwords, and preferences. On my old Macbook Firefox is logged… (read more)

Every time I start Firefox on my new Macbook, I have to login to my "Firefox Account" to get my bookmarks, passwords, and preferences. On my old Macbook Firefox is logged in whenever I open it. How do I fix this?

Asked by Sue 2 years ago

Answered by rfkelly 2 years ago

  • Archived

Is there still an option to remove/delete synced data when disconnecting a device?

I use firefox on multiple PCs at work and sign in to sync my bookmarks and passwords; it's been an excellent feature given I'm not guaranteed to be in the same room and o… (read more)

I use firefox on multiple PCs at work and sign in to sync my bookmarks and passwords; it's been an excellent feature given I'm not guaranteed to be in the same room and on the same PC. Since the latest update, when I choose to disconnect, I no longer have the option to remove/delete synced data, specifically bookmarks and passwords. I can't find it anywhere is settings. Has this been removed?

Asked by archery0112 2 years ago

Last reply by Bob Giesen 1 year ago

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  • Archived

How do I set up sync to my other computer, and not just a cellphone?

Trying to get the sync to work with this laptop and my iMac, too, not just with my cellphone. But when I click to connect with another device, it only offers a window to … (read more)

Trying to get the sync to work with this laptop and my iMac, too, not just with my cellphone. But when I click to connect with another device, it only offers a window to put my cellphone number in, which is already synced!! How am I supposed to sync to my other computer, without going round & round in circles???? The image below is the only thing that opens when I click on "Connect another device"...

Asked by StevenCee 2 years ago

Answered by Wesley Branton 2 years ago

  • Solved
  • Archived

Sync problems

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pre… (read more)

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pressed Sync on Account button, and nothing happens. Then i tried to see my pass/logins there: about:logins , but there is empty. And my bookmarks doesn't show.

How can a get back my logins, passwords, bookmarks, plugins?

Asked by Senya 2 years ago

Answered by Senya 2 years ago

  • Archived

Locked out of account

Long story short I have 3 personal email accounts. 2 of the 3 emails are tied to a Firefox Account that I am able to sign into. Apparently, I must have created a secondar… (read more)

Long story short I have 3 personal email accounts. 2 of the 3 emails are tied to a Firefox Account that I am able to sign into. Apparently, I must have created a secondary Firefox account some time ago using the 3rd email address. It has 2FA enabled and I cannot log into it. It so happens that I have now migrated to using that 3rd email address as my primary email address. I do not care about losing any of the sync data that might be there, is there anyway possible to just have the account deleted or the 2FA reset so I can use that email address on my current account?

Asked by Sean Fagundes 2 years ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Restore synced / lost android tabs ?

Hello, I removed firefox from my old android phone installed it on my new one. Strangely, I can see my old device in "Devices & apps" here https://accounts.firefox.co… (read more)

Hello,

I removed firefox from my old android phone installed it on my new one. Strangely, I can see my old device in "Devices & apps" here https://accounts.firefox.com/settings/clients but I can't see any of my old phone's synced tabs. Are they lost? how to recover them ?

Thank you VERY much for the help

Asked by Alex 2 years ago

Answered by cor-el 2 years ago

  • Archived

Bookmarks keep syncing wrong

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my deskt… (read more)

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my desktop and laptop are getting jumbled/deleted (see attached pics)

To try solve this I exported my bookmarks to a .json file, then manually deleted all bookmarks on all my devices, ran a manual sync on all devices then completely uninstalled and deleted appdata/cache files.

I then re-installed using a fresh download from Mozilla, signed in and imported my bookmarks from the json file.

for a full day my bookmarks stayed intact, I then installed firefox on my phone and within an hour my desktop bookmarks became jumbled again.

Am I missing something here?

Asked by Gazza 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Primary account email required for sign-in

While trying to sign in to my Firefox account, I get the following error: "Primary account email required for sign-in" However, no other e-mail is registered for my accou… (read more)

While trying to sign in to my Firefox account, I get the following error:

"Primary account email required for sign-in"

However, no other e-mail is registered for my account. The problem persists on different browsers as well, signaling that it is related to the account and not the browser. What can I do?

Asked by dexter 2 years ago

Last reply by user2553693 1 year ago