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  • Solved

[Sorry. We’ve locked your account.] Brand new account got locked because I couldn't receive the confirmation e-mail as the e-mail was still unusable

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation emai… (read more)

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation email we sent to ******@********* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." because the new e-mail was inactive for 48hrs so. It was my bad, I registered the new e-mail to Firefox Sync not long after it was made, so I have to wait for 48hrs till it is usable (provider's policy). Err... I'm not sure if the e-mail I wrote got auto-censor or not, so I censored it myself. I can give it to you whom concern later, if necessary. But I don't get the point here. How can you protect my Firefox data if it is just a whole new account that even not login successfully first time, still waiting for e-mail verification?

Asked by ftwh 1 day ago

Answered by Wesley Branton 1 day ago

  • Solved

Synced Tabs disappeared - is there a way to restore?

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident… (read more)

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident (as if out of a comedy movie - the roommate's cat knocked a full bowl of cereal onto the old laptop) effectively destroyed the old machine. Thankfully, Firefox Sync meant that everything I had been working on appeared when I got the new machine fully functional...until I logged on to Firefox this evening to find my Synced Tabs empty with just a "Want to see your tabs from other devices here? Connect Another Device" message.

The old device is toast...I don't know if it will even turn on again, much less function enough to sign into Firefox. Synced Tabs was also working just fine for a solid week until it just up and disappeared. Is there some way to restore these? I know it's my fault for relying/expecting Sync to always be there and not backing up the links I had open immediately, and this is a mistake I won't make again...but I'd really love to not lose everything I had open.

Thank you very much in advance for any help or suggestions.

Asked by MBramnik 1 week ago

Answered by Shashank Shekhar 1 week ago

  • Solved

No longer have access to my bookmarks

Hello, I’ve recently done a factory reset on my PC and when signing in to Firefox my bookmarks were gone. I’ve looked in to it and it says that Firefox auto backup my boo… (read more)

Hello, I’ve recently done a factory reset on my PC and when signing in to Firefox my bookmarks were gone. I’ve looked in to it and it says that Firefox auto backup my bookmarks but I can’t find them in the tab where they should be. Is there any way I can obtain them back?

Asked by c_lucks 3 days ago

Answered by the-edmeister 3 days ago

  • Solved

Firefox Lite

How can I use Firefox sync in Firefox Lite? Is that feature just in other versions?

Asked by fritz40 6 days ago

Answered by gild 6 days ago

  • Solved

Sync and Master Password agrivation

I like FF Sync and I like using the Master Password I set up in Options. I use them on all my machines. But why does FF have to constantly ask me my Master Password (MP… (read more)

I like FF Sync and I like using the Master Password I set up in Options. I use them on all my machines. But why does FF have to constantly ask me my Master Password (MP) every time I boot up? I'm usually drilling down into my bookmarks tree trying to locate my destination when... POP! There's that darn MP dialog box popping up and stopping everything. I have to then start all over. Happens every time.

I tried to train myself to first sign into Sync as soon as I got to the Desktop, but that seems like it should be unnecessary.

Isn't there any way that the MP can be fed to Sync automatically if I am the only one using the machine? Can I eliminate Sync from asking for the password? Any work-arounds at all?

Asked by Clutch 6 days ago

Answered by Wesley Branton 6 days ago

  • Solved

Firefox browser

Hello, Since I've got an update of Windows, 2 days ago, I've got Microsoft Edge. I like to have my Firefox as my standard browser but I can't choose anymore. I have trie… (read more)

Hello, Since I've got an update of Windows, 2 days ago, I've got Microsoft Edge. I like to have my Firefox as my standard browser but I can't choose anymore. I have tried it by the link of options but the choose is only Internet Explorer or Edge. I also followed your video instruction but I can't find the firefox.

Hope you can help me. Sorry for my english. I'm Dutch................ Thanks.

Asked by joustravanderhoeven 1 week ago

Answered by FredMcD 6 days ago

  • Solved

stop "reconnect to firefox account"

I have set up Firefox Sync but keep my various FF installs signed out, and only login when I want to. BUT I now keep getting an ! On the hamburger menu symbol asking me t… (read more)

I have set up Firefox Sync but keep my various FF installs signed out, and only login when I want to. BUT I now keep getting an ! On the hamburger menu symbol asking me to reconnect. How can I disable this?

Asked by henryg1 4 months ago

Answered by Eve 4 months ago

  • Solved

Sync no longer synchronizes any elements

Hello, Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I… (read more)

Hello,

Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I tried to disconnect all my devices then reconnect, i "forced" synchro, i installed the Lockwise Android app on my phone but but the sync runs in a vacuum so the app doesnt seem to download my data & credentials...

What can i do more to recover my data or restore sync ?

Asked by Jinx 2 weeks ago

Answered by the-edmeister 1 week ago

  • Solved

Firefox sync is not syncing bookmarks to a new device

I purchased a new device, but the bookmarks are not syncing like it has on prior devices. I have confirmed all setting are exactly as they were previously. No matter what… (read more)

I purchased a new device, but the bookmarks are not syncing like it has on prior devices. I have confirmed all setting are exactly as they were previously. No matter what I try, I can't get my bookmarks to join me on my new device. Is this a known bug?

Asked by mk 1 week ago

Answered by ARMAN KHAN 1 week ago

  • Solved

Deleted bookmarks are instantly brought back

Hi, I have a little annoying problem. Whenever I delete a bookmark, it is instantly restored back to the bottom of the list. Deleting it second time usually keeps it dele… (read more)

Hi, I have a little annoying problem. Whenever I delete a bookmark, it is instantly restored back to the bottom of the list. Deleting it second time usually keeps it deleted. I assume this is some kind of a fault with the sync, but I do not want to disable syncing - I just want it to stop restoring bookmarks that I specifically deleted. Is there anything that I can do about this?

Asked by akryl9296 2 weeks ago

Answered by FredMcD 2 weeks ago

  • Solved

I did not see the topics with the accounts here, so I pushed this question here.Is the ip from which the firefox account was registered saved?

I did not see the topics with the accounts here, so I pushed this question here.Is the ip from which the firefox account was registered saved? … (read more)

I did not see the topics with the accounts here, so I pushed this question here.Is the ip from which the firefox account was registered saved?

Asked by スイ チ 2 weeks ago

Answered by Wesley Branton 2 weeks ago

  • Locked

Lost all bookmarks, etc switching to eos version 68

duplicate of /questions/1292796 thread. i did check all boxes during the switch from one firefox version to eos but no bookmarks or anything were synched over. Is this r… (read more)

duplicate of /questions/1292796 thread.

i did check all boxes during the switch from one firefox version to eos but no bookmarks or anything were synched over. Is this repairable? Either way - keeping this version or going back to the previous one?

Asked by sertifiedjeenious 2 weeks ago

  • Solved

Strange passwords sync problem

Hello, after my PC died and got a new one plus a new mobile it sync everything but my passwords. Strange thing is all passwords are still in my android tablet firefox, wh… (read more)

Hello, after my PC died and got a new one plus a new mobile it sync everything but my passwords. Strange thing is all passwords are still in my android tablet firefox, which I have connect and trying to sync, but with no luck so far. There are thousands of passwords there from many years and I'm afraid if tablet fails I will lost everything. BTW it cannot get/or send passwords from chrome or I could have shift passwords to other devices through chrome. Something change regarding passwords lately? Thanks in advance.

Asked by veecou 2 weeks ago

Answered by veecou 2 weeks ago

  • Solved

Can you undo a sync?

Can you undo a sync? I wanted to sync my laptop bookmarks with my desktop bookmarks. The reverse happened and my desktop now has my laptop bookmarks. I need my desktop … (read more)

Can you undo a sync? I wanted to sync my laptop bookmarks with my desktop bookmarks. The reverse happened and my desktop now has my laptop bookmarks. I need my desktop bookmarks back!

Asked by valkis2k2t 3 weeks ago

Answered by cor-el 3 weeks ago

  • Solved

Not able to find my saved passwords after updating Firefox

My Firefox updated automatically, unfortunately before exploring the updated version I as I usually do, deleted the Old Firefox Data Folder that I automatically created w… (read more)

My Firefox updated automatically, unfortunately before exploring the updated version I as I usually do, deleted the Old Firefox Data Folder that I automatically created when the FF updates. Now when I saw I lost all of my saved password bookmarks etc. I had more than 400 saved password :/ Its breaking my mind, What should I do. I used to delete the Old Firefox Data folder but happily nothing happened until now, How should I get back my previous data. ? I had very important passwords saved in that history. Even though I turned on the firefox sync but I didn't found any password still. Any help will be highly appreciated.

Asked by Ahsan 3 months ago

Answered by jscher2000 3 months ago

  • Solved

often complete reset of my firefox browser installed on a Macbook pro (w/ latest IOs etc.)

and then I have to start again using my account for synch which a mobile phone (there I never have problems). But why is it resetting by itselves now last time yesterday,… (read more)

and then I have to start again using my account for synch which a mobile phone (there I never have problems). But why is it resetting by itselves now last time yesterday, first after weeks and then shorter and shorter. I am a great fan of Firefox already using it for 18 years now but this is anoying as I not always has that mobile close to me and therefore all history/accounts are temporarily gone.

Rene

Asked by reneddegroot 2 months ago

Answered by Wesley Branton 2 months ago

  • Solved

Bookmarks and such

Hello, I recently bought a new PC since my old one was faulty. When I tried logging in to Firefox it kept trying to make me create a new profile. When I finally tried jus… (read more)

Hello, I recently bought a new PC since my old one was faulty. When I tried logging in to Firefox it kept trying to make me create a new profile. When I finally tried just typing my login details it seemed to just make me a new profile. I would very much like to retrive my old user information.

Asked by mr.mono 4 weeks ago

Answered by jscher2000 4 weeks ago