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  • Archived

How can I get Firefox to close down when it refuses to do so whatever I do unless I shhutdown and restart the computer?

I have Windows 8.1 and, recently installed, Firefox which will not close down. I have tried everything I can think of, including 'ending the task in Task manager' but ev… (read more)

I have Windows 8.1 and, recently installed, Firefox which will not close down. I have tried everything I can think of, including 'ending the task in Task manager' but even when it is no longer visible in Task Manager I still get the error report in some programs that I must 'close Firefox first' before they will run.

I have to destroy whatever traces of Firefox I can find, and then shut down and restart the computer. I have installed a fresh copy of Firefox which behaves in the same way. I am going to use an alternative browser now, until I can be sure that this issue has been resolved.

clayto

Asked by clayto 5 years ago

Last reply by user633449 5 years ago

  • Archived

Firefox crashes

Crash IDs for today: Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717… (read more)

Crash IDs for today:

Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717 Crash ID: bp-5357bb7b-8ead-4d51-a06a-7d5a82150717

FF crashes daily. I followed the procedure from this link (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash).

Asked by NeWtCow 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox won't force quit. I have tried hard and soft restarts, but the Firefox app stops the computer from carrying out command as Firefox won't close.

Using a Macbook Pro with Yosemite OS X. Firefox app won't 'force quit'. I have tried hard and soft restarts, but the Firefox app stops the computer from carrying out co… (read more)

Using a Macbook Pro with Yosemite OS X. Firefox app won't 'force quit'. I have tried hard and soft restarts, but the Firefox app stops the computer from carrying out command as Firefox won't close. I can't update the Firefox software as the current Firefox app is still open, or delete the app, for the same reason. Cannot use Firefox in Safe Mode (a route to a possible solution in other threads) because I can't access the Firefox menu. Also, can't update Mac software, as it requires a restart, and the technically open Firefox app will prevent this. Help?

Asked by noodles231 4 years ago

Last reply by guigs 4 years ago

  • Archived

firefox crash few seconds after open constantly --plugin container.exe has stopped working

I found my firefox constantly crashed recent days, while I did nothing to my computer. And Firefox used to very stable and almost never crash before. Unlike normal crashe… (read more)

I found my firefox constantly crashed recent days, while I did nothing to my computer. And Firefox used to very stable and almost never crash before. Unlike normal crashes (script not responding), firefox freeze after a few second I open it, restart firefox does not work. Sometimes Windows give me some information that tells me "plugin container.exe has stopped working" but as I said, I do nothing about plugins or software recently and the last update of firefox is about month ago. Info of crash and troubleshoot pasted

TEXT_FROM_"crash report"_COPIED_BELLOW

AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2312 AdapterSubsysID: 215a17aa AdapterVendorID: 0x8086 Add-ons: cehomepage%40mozillaonline.com:1.48,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:3.9,mozilla_cc2%40internetdownloadmanager.com:6.25.25,tabtweak%40mozillaonline.com:4.49,cpmanager%40mozillaonline.com:2.49,coba%40mozilla.com.cn:1.0.33,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:49.0.1,firebug%40software.joehewitt.com:2.0.17,gmailnoads%40mywebber.com:5.0.1,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:6.1.0,e10srollout%40mozilla.org:1.3,firefox%40getpocket.com:1.0.4,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 AsyncPluginInit: 0 AvailablePageFile: 2564390912 AvailablePhysicalMemory: 492150784 AvailableVirtualMemory: 1383055360 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 34930688 BreakpadReserveSize: 67108864 BuildID: 20160922113459 CrashTime: 1475824650 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1475647404 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 215a17aa, AdapterDriverVersion: 8.15.10.2312 FP(D000-L10010-W00000000-T0000) D2D1.1? D2D1.1- D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1098 StartupTime: 1475824549 SystemMemoryUsePercentage: 84 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160922113459","version":"49.0.1","vendor":"Mozilla","platformVersion":"49.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":"MozillaOnline","distributionVersion":"2015.6","partnerId":"mozillaonline","distributor":"mozillaonline","distributorChannel":"chinaedition","partnerNames":["mozillaonline"]},"system":{"memoryMB":2996,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"zh-CN","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"binary":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"system":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0046","subsysID":"215a17aa","RAM":null,"driver":"igdumdx32 igd10umd32","driverVersion":"8.15.10.2312","driverDate":"2-22-2011","GPUActive":true}],"monit

TEXT_FROM_"about:support"_COPIED_BELLOW Application Basics


Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release-cck-mozillaonline User Agent: Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-870c045c-19d5-420d-bf7b-efd892161006 Submitted: 21 hours ago

All Crash Reports

Extensions


Name: Addons Manager Version: 2.49 Enabled: true ID: cpmanager@mozillaonline.com

Name: COBA Version: 1.0.33 Enabled: true ID: coba@mozilla.com.cn

Name: Firebug Version: 2.0.17 Enabled: true ID: firebug@software.joehewitt.com

Name: Firefox Homepage Version: 1.48 Enabled: true ID: cehomepage@mozillaonline.com

Name: Greasemonkey Version: 3.9 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: IDM integration Version: 6.25.25 Enabled: true ID: mozilla_cc2@internetdownloadmanager.com

Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Tab Tweak Version: 4.49 Enabled: true ID: tabtweak@mozillaonline.com

Name: Video DownloadHelper Version: 6.1.0 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Webmail Ad Blocker Version: 5.0.1 Enabled: true ID: gmailnoads@mywebber.com

Name: FiddlerHook Version: 2.6.0.4 Enabled: false ID: fiddlerhook@fiddler2.com

Graphics


Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0) Hardware H264 Decoding: Yes; Using D3D9 API Direct2D: Blocked for your graphics driver version. DirectWrite: false (6.2.9200.17568) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Driver Version: 8.15.10.2312 Driver Date: 2-22-2011 Drivers: igdumdx32 igd10umd32 Subsys ID: 215a17aa RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo Decision Log DIRECT2D: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984



Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160904 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 49.0.1 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0046 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2312 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0046 gfx.driver-init.driverVersion: 8.15.10.2312 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1463011511 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1471694159 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1475647472 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1475223323 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\111111\AppData\Local\Temp/ media.webrtc.debug.log_file: C:\Users\111111\AppData\Local\Temp/WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1475507748 places.history.expiration.transient_current_max_pages: 78530 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true services.sync.declinedEngines: addons,history,passwords,prefs,tabs services.sync.engine.addons: false services.sync.engine.history: false services.sync.engine.passwords: false services.sync.engine.prefs: false services.sync.engine.tabs: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1473163411

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.25 Version in use: 3.25

NSSSMIME Expected minimum version: 3.25 Version in use: 3.25

NSSSSL Expected minimum version: 3.25 Version in use: 3.25

NSSUTIL Expected minimum version: 3.25 Version in use: 3.25

Experimental Features


Asked by lewis_xy 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

how to stop crash reporter from opening even when Firefox doesn't crash? crash reporter opens nearly any time I use Firefox

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the cras… (read more)

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the crash reporter is working overtime as if it is!

thanks for your help,


Debbie

Asked by dlgorham 3 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox keeps open connections to different IP addresses even when closed

Hello, I have recently noticed that despite the Firefox process being closed, there are a number of connections still open and remain open for the duration of the current… (read more)

Hello, I have recently noticed that despite the Firefox process being closed, there are a number of connections still open and remain open for the duration of the current computer session. Restart seems to close all connections. Connections increase and stay open the more I would browse.

OS is Windows 7 Ultimate Running Firefox 55.0.3 Using Kaspersky Internet Security 2018 to monitor active connections.

Screen shot attached to show some examples of active connections even when Firefox is closed. Any idea why this is happening and how to prevent it?

Asked by Cornelius321 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Error message - "A copy of firefox is already open. Only one copy of firefox can be open at a time" but there is no firefox window open.

Computer crashed suddenly (Macbook Pro). I was able to restart all programs except Firefox. I unistalled and re-downloaded FF, but when I try to open the application, I r… (read more)

Computer crashed suddenly (Macbook Pro). I was able to restart all programs except Firefox. I unistalled and re-downloaded FF, but when I try to open the application, I receive the error "A copy of firefox is already open. Only one copy of firefox can be open at a time". However, there are no other copies of FF open since technically it was uninstalled.

Asked by singer.kirsten 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

firefox.exe keep in memory after closing properly

I already attempt all possible solutions, like start a new profile, start firefox in safemode, uninstall/reboot/reinstall, etc... firefox insist to stay with one left ove… (read more)

I already attempt all possible solutions, like start a new profile, start firefox in safemode, uninstall/reboot/reinstall, etc... firefox insist to stay with one left over process in task manager after i close all browsers. Everytime I open firefox, it show 6 processes... after closing, one is always left. If I open Firefox again, close and you will have 2 left, and keep going up... Need some help to identify why and how to fix this.

Asked by rcukier 2 years ago

Last reply by FredMcD 2 years ago