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enable third party cookies

In order to add photos to Shutterfly from google photos on Firefox, which is what Shutterfly likes, I have to enable 3rd party cookies. I have been trying and googling an… (read more)

In order to add photos to Shutterfly from google photos on Firefox, which is what Shutterfly likes, I have to enable 3rd party cookies.

I have been trying and googling and searching support for some time now. The google instructions do not come close to matching what is on the commuter. The "support" instructions are in technical computer language which I don't get.

So, please help me, but pretend you are explaining to your grandma (I may not be yours, but I am a grandma to 4 grandkids) and she's never used a computer before (I have, but I'm sick of wading through technical answers that don't match the computer and don't work).

Thanks - I hope someone helps me.

Grandma Mary

Asked by marycolbert07 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

i followed you instructions to generate a new recovery before changing my password...so as not to lose my data....so now i dont have a recovery key and i cant create one because its asking me for my password???

I need to create a new recovery key and i should be able to but even though i am sighed in its asking me for my password which i have forgotten....wow nice instructions..… (read more)

I need to create a new recovery key and i should be able to but even though i am sighed in its asking me for my password which i have forgotten....wow nice instructions....i did exactly what I was instructed to...... to create a new recovery key.....but apparently even though i am sighed in i need to have my password to generate a new recovery key....would have been nice to know that first.....now i cant generate a new password without losing my data because i dont have a recovery key???? can anybody help me

Asked by mlamond 4 months ago

Last reply by cor-el 4 months ago

email

How does firefox know my old email? Upon entering an old email to sign in, firefox prompts for me to enter the "primary" email for the account. How do I delete this old e… (read more)

How does firefox know my old email? Upon entering an old email to sign in, firefox prompts for me to enter the "primary" email for the account. How do I delete this old email? My account clearly shows no other "secondary" email provided. Will I have to delete my account?

Asked by snowbellysurfer 2 months ago

Last reply by Dropa 2 months ago

Google

Why are there so many Google tools embedded in Firefox? Many of us don't trust Google at all, and in the current environment of increasing surveillance, it seems very str… (read more)

Why are there so many Google tools embedded in Firefox? Many of us don't trust Google at all, and in the current environment of increasing surveillance, it seems very strange to find many Google processes in Firefox.

Asked by john820 2 months ago

Last reply by Dropa 2 months ago

Import personal certificate

With the latest upgrade to Firefox 107.0 there is no option any more to import or manage certificates. Going to Settings/Privacy & Security/Certificates and selecting… (read more)

With the latest upgrade to Firefox 107.0 there is no option any more to import or manage certificates. Going to Settings/Privacy & Security/Certificates and selecting View Certificates results in a window showing installed certificates with only OK button at the bottom of the window. No option to import, delete, save or anything else. OS: OpenSuse Linux 64bit

Asked by krpan2002 2 weeks ago

Last reply by bart17 6 days ago

Lost access to primary email

Hi, My primary email is in the .ru domain and I have lost access to it due to Ukraine goc restricted access to it. How can I change it or set up alternative authentificat… (read more)

Hi,

My primary email is in the .ru domain and I have lost access to it due to Ukraine goc restricted access to it. How can I change it or set up alternative authentification method without confirmation via email.

I still have access to Account settings from my phone Just have new OS on my PC and faced this problem.

TY BR, Serhii

Asked by brpt 1 day ago

Last reply by Dropa 10 hours ago

  • Archived

Yahoo intruded and set itself as default search, even though Google was and is still listed as default.

Yahoo intruded and functions as default search, even though Google has been and is still designated as default in the settings. I removed Yahoo from the list of 1-click b… (read more)

Yahoo intruded and functions as default search, even though Google has been and is still designated as default in the settings. I removed Yahoo from the list of 1-click browsers, but that didn't affect its unwanted function as default search. This began out of the blue several days ago, and I have no idea how. I dislike Yahoo in general and have not been on that site. I'm getting really frustrated!

Asked by hejsan13 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Why Firefox enforces by default extensions like Amazon, Bing, eBay, Google ?

It's a simple question: Why Firefox enforces by default extensions like Amazon, Bing, eBay, Google ? What really these extensions do? Paradox#1: Firefox enforces to use t… (read more)

It's a simple question: Why Firefox enforces by default extensions like Amazon, Bing, eBay, Google ? What really these extensions do?

Paradox#1: Firefox enforces to use those totally insecurity and unreliable companies! Paradox #2: Firefox don't even show those extensions mentioned above! Paradox #3: Even when I remove them from "Options->Search Engines" these ones keep being enabled and hidden! Paradox #4: Third party program needed to manage those Firefox hidden extensions! I Disable all above extensions by "CCleaner" and: Paradox #5: they comes back by default in every Firefox damn update!

I wish I'm wrong I would pleased if someone explain in an article, or even in few words, why all those. I think Mozilla should detailed explain.

Thanks in advance and Sorry for my English.

Asked by AntonyMan 2 years ago

Last reply by rdurost 1 year ago

  • Archived

Disable or erase "Recently Bookmarked"

I want to erase or preferably disable the "Recently Bookmarked" functionality when you go to the bookmarks part of the library. How do I do this? I don't see anything in … (read more)

I want to erase or preferably disable the "Recently Bookmarked" functionality when you go to the bookmarks part of the library. How do I do this? I don't see anything in the Support, despite doing searches using several different search terms. It is a strange thing to have without being able to erase it or disable it, especially since bookmarks saved during "private window" searches show up there.

Asked by bpghayward 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Amazon allowed to change my password in Firefox?

On four occasions during the past three months, Amazon has refused my log in to their site, stating that I've not used the correct password. When this occurs, I look at … (read more)

On four occasions during the past three months, Amazon has refused my log in to their site, stating that I've not used the correct password. When this occurs, I look at my 'password box' and can see that the number of characters (the black dots) are of a far greater number than the number of characters in my current password by more than 200. When I go to 'Security' in Firefox to view my password, it has indeed changed to a random selection of 200 plus characters. When I erase these characters and retype my original password, Amazon will accept the change and I can log in.

My question: Although I don't expect anyone to know why Amazon is doing this, I'm baffled as to how Firefox can be manipulated by Amazon so as to change my password.

Has anyone experienced this and is there any advice? I'm hopeful that an actual Amazon tech will have a response to this as well as the community.

Thank you,

Placerville

Asked by Placerville 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Videos Still Autoplaying

Hello. I'm trying to get Firefox to stop autoplaying videos. Under the autoplay settings in Options, I have selected "Block Audio and Video." Didn't work, videos play mut… (read more)

Hello.

I'm trying to get Firefox to stop autoplaying videos. Under the autoplay settings in Options, I have selected "Block Audio and Video." Didn't work, videos play muted. After searching for a solution, I found a suggestion to try to set the "media.autoplay.allow-muted" to false in about:config. Nothing changed, they're still playing muted.

I'm specifically referring to videos on Facebook and Twitter.

Anyone have a suggestion?

Thanks.

Asked by wdvg 2 years ago

Last reply by bvji 1 year ago

  • Archived

problem with entering paypal without password using firefox browser

I have never agreed to not use a password with paypal with my firefox browser. Today I was let into my paypal account without being asked for my password. How do I resu… (read more)

I have never agreed to not use a password with paypal with my firefox browser. Today I was let into my paypal account without being asked for my password. How do I resume being asked for my password?

Asked by sondraya 2 years ago

Last reply by Scribe 1 year ago

  • Archived

Why Are All These Hidden Extensions in my Firefox Add-Ons?

While trying to fix Firefox's massive memory leaks, I went to Help/Troubleshooting/Add-Ons and found these, which are NOT in the usual Manage Add-ons page: Amazon.com ext… (read more)

While trying to fix Firefox's massive memory leaks, I went to Help/Troubleshooting/Add-Ons and found these, which are NOT in the usual Manage Add-ons page:

Amazon.com extension Bing extension

ClearURLs extension <-- Oops! I actually installed this, to try to trim URLs of all the tracking crap when I paste one into a Facebook comment.

DuckDuckGo extension eBay extension Wikipedia (en) extension

All of the other extensions listed are ones I installed and wish to keep. EVERY time I install Firefox, I go to the One-Click Search Engines list and remove all but Google.

I don't know how these wormed their way in, but they don't seem to add any functionality for me.

Asked by rdurost 2 years ago

Last reply by Mr Bates 1 year ago

  • Archived

Can't log in to Mint with Firefox

I am dealing with what appears to be a browser issue. When I try to log in to my Mint account using Firefox, it requires me to verify that I am not a robot. Then using re… (read more)

I am dealing with what appears to be a browser issue. When I try to log in to my Mint account using Firefox, it requires me to verify that I am not a robot. Then using reCAPTCHA it brings up a set of images that I click. After clicking each set it keeps bringing up new sets of images and prevents me from logging in.

When I contacted Mint they said I needed to clear cookies in Firefox. So I cleared cookies and still cannot log in. It keeps throwing new sets of images at me over and over. I have been easily able to log in to Mint using Firefox in the past, but just recently it will not allow me to log in. I do not understand why.

I chatted with Mint who told me to use Chrome. I tried using Chrome and I can log in using Chrome. Why can't I log in using Firefox?

Also, is it feasible to offer a chat window to discuss this problem?

Ron Hadsall ronhadsall@gmail.com

Asked by ronhadsall 1 year ago

Last reply by FredMcD 1 year ago