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Unable to Restore Firefox Acconut with Recovery Keys

Hello, I am unable to remember my Firefox account password after re imaging my computer. Fortunately, I did create and save my recovery keys. I've reviewed the following … (read more)

Hello,

I am unable to remember my Firefox account password after re imaging my computer. Fortunately, I did create and save my recovery keys.

I've reviewed the following article: https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

However, when I click the pass reset link in the email as dictated in step 2 under the 'Reset your password with your recovery keys' section, I do not see any fields to enter my recovery key as highlighted in step 3. I haven't taken this step yet because I do not want to lose my password and bookmark information associated to my account.

Can you please confirm how to utilize my recovery codes?

Thank you for your time.

Asked by banooja 4 months ago

Last reply by David 3 months ago

Firefox keeps asking for the master password even though I only use sync for bookmarks

Every time shortly after starting Firefox, it asks me for the master password. I've read that it has to do with synchronisation via a Firefox account and the saved login… (read more)

Every time shortly after starting Firefox, it asks me for the master password. I've read that it has to do with synchronisation via a Firefox account and the saved login credentials for that account. But I use sync exclusively for bookmarks, not for logins.

Is there a way to use the master password, use sync for bookmarks, but prevent Firefox from pestering me with the master password when I don't need to log in to a website?

Asked by charvat.k 3 months ago

Last reply by cor-el 3 months ago

Too secure to use?

Firefox has become so secure I can no longer use it for work. I spend so much of my time allowing links to be opened from clients, etc. Has anyone found a simple work a… (read more)

Firefox has become so secure I can no longer use it for work. I spend so much of my time allowing links to be opened from clients, etc. Has anyone found a simple work around for all the freezes etc?

Asked by sharon.lusk 1 week ago

Last reply by FredMcD 1 week ago

2FA QR code, how to generate

I've toggled two-step authentication off/on multiple times, get new set of recovery codes, but I never get the QR coded, how do I generate this, please advise...thanks! … (read more)

I've toggled two-step authentication off/on multiple times, get new set of recovery codes, but I never get the QR coded, how do I generate this, please advise...thanks!

Asked by idondoty 1 week ago

Last reply by cor-el 6 days ago

OlyKey a Physical Security Key Firefox wants me to register but the registry failed. Help - What now?

I purchased an OlnyKey to use for two factor authorization (2fa) for social media and other sites. I set it up and tried to sign in to Facebook. Immediately a drop down w… (read more)

I purchased an OlnyKey to use for two factor authorization (2fa) for social media and other sites. I set it up and tried to sign in to Facebook. Immediately a drop down window opened saying Windows indicated it had to be registered with Firefox. I clicked okay and followed the steps to create a PIN which I did. Then it said to touch my Security Key which I did and another drop down box opened stating the device failed to register.

I tried this three times, now what? Why do I need to register my Security Key? How can I see if it is registered with Firefox? What is keeping it from connecting to Facebook?

Everything I read and watch does not expose this kind of problem. I don't know how to see if the problem is Firefox, Windows, or Facebook! UGH

Help!

Asked by outermost500 6 days ago

Last reply by Dropa 6 days ago

Firefox won't recognize Manual Proxy configuration

I set manual proxy configuration to access provate network. Browser is unable to contact private server. Even when manual proxy configuration is established, browser stil… (read more)

I set manual proxy configuration to access provate network. Browser is unable to contact private server. Even when manual proxy configuration is established, browser still access public domain web pages such as youtube or any other public page, which means that it is not recognizing Manual Proxy settings.

Asked by gustavo.eduardo.morales.ortega 6 days ago

Last reply by Dropa 6 days ago

Viewing Firefox password

I have recently registered with Firefox after having used it for a long time. I now find that the password that I thought I had used is not recognised. I am currently log… (read more)

I have recently registered with Firefox after having used it for a long time. I now find that the password that I thought I had used is not recognised. I am currently logged in. Is there a way of viewing my password in my account details? I do not want to change the password as I am unsure what I will lose from my history etc

Asked by greg.rippin 5 days ago

Last reply by cor-el 5 days ago

How to stop Firefox from downlading htm files?

How to stop firefox from downloading x.htm files? I have checked "Always ask me where to save files" in the Downloads menu, for every file type available there, and it st… (read more)

How to stop firefox from downloading x.htm files? I have checked "Always ask me where to save files" in the Downloads menu, for every file type available there, and it still will download x.htm without asking.

Asked by Leszek 5 days ago

Last reply by Dropa 4 days ago

"Supposed" added security

Hello... EVERY time I try to sign into my Yahoo email, I have to go through hoops to actually get there. When I click the box that says ...never ask on this device agai… (read more)

Hello... EVERY time I try to sign into my Yahoo email, I have to go through hoops to actually get there. When I click the box that says ...never ask on this device again, your system ignores it. This "Added Security" is not helpful. nor is it adding any security to anything. All you are doing is making me look for other web browsers. Google Chrome does not do this. Safari does not do this. Opera does not do this. I do not need to be contacted via text message, OR ANY OTHER WAY, to gain access to MY email account. Stop holding me hostage!!

Please tell me how to get rid of this absolutely horrible "feature."

Asked by shremson 4 days ago

Last reply by cor-el 4 days ago

Selectively allow websockets

Firefox supports Websockets, which allows servers to push arbitrary data to the client, instead of having to rely on polling methods via HTTP and JS. Whilst solving one p… (read more)

Firefox supports Websockets, which allows servers to push arbitrary data to the client, instead of having to rely on polling methods via HTTP and JS. Whilst solving one problem, it creates another. I do not like the idea that any website can just ask Firefox to make a persistent WS connection without my consent. The same is true for service workers, but (unlike websockets) i'm not at all interested in using those. Luckily there's a configuration option to disable support for websockets, network.websocket.enabled, wich is exactly what i've done.

Is there a way to selectively allow websockets, based on IP or domain? If not, why isn't there one? Am i really the lone outsider who's concerned about security?

Asked by BjornR1989 4 days ago

Last reply by cor-el 4 days ago

Porblem with online transaction

During an online transaction I get into a loop where Firefox reports "Firefox prevented this page from reloading automatically". I respond with Allow but the situation re… (read more)

During an online transaction I get into a loop where Firefox reports "Firefox prevented this page from reloading automatically". I respond with Allow but the situation repeats. I have changed the settings to standard for this particular website, but the problem persists and appears to be the reason that the transaction eventually fails. What other settings or adjustments do I need to make to allow Firefox to automatically reload a page on a trusted site?

Asked by j.ellis234 3 days ago

Last reply by cor-el 3 days ago

unfourtunately Reset password and my data lost , How can get back?

After Format my laptop, I install Firefox and forget password after Reset password all fine then enter email and password to Sync all data but, I don't see any data this … (read more)

After Format my laptop, I install Firefox and forget password after Reset password all fine then enter email and password to Sync all data but, I don't see any data this data have a lot of passwords and bookmarks, How can I FIX IT????

Asked by mahbubur957 3 days ago

Last reply by Seburo 3 days ago

Lost passwords after refreshing firefox

I refreshed Firefox and all my passwords disapeared even though it stated they would be saved. I followed online instructions and copied and pasted the old data into the… (read more)

I refreshed Firefox and all my passwords disapeared even though it stated they would be saved. I followed online instructions and copied and pasted the old data into the new profile. Although I can see the old login data is there nothing shows up in the saved passwords section in settings. HELP! all my passwords are badly required as I have no other record.

Asked by rjwp2014 3 days ago

Last reply by Terry 23 hours ago

Secure connection Failed no option to bypass security

My local library website has been flagged as a "secure connection failed". I found the information you provide that this error message has no exception to by pass. Acco… (read more)

My local library website has been flagged as a "secure connection failed". I found the information you provide that this error message has no exception to by pass. According to addition information that has been dug into states that prior to today I have visited the website 284 times. Of those 284 times or more I have not had any problem. Although I appreciate your helping me stay secure, I DO NOT appreciate you not allowing me to make the choice to allow you to maintain my security against my wishes. What should I do to access a library that I have been accessing for 20+ years?

Asked by ccbsac 2 days ago

Last reply by James 2 days ago