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Adobe reader can't find an api-ms-win . . . . .dll after the last Firefox update

Adobe Reader DC fails to load any .pdf and issues an error message saying it can't find api-ms-win-runtime-L1-1-0.dll. That error message suggests that I re-install the p… (read more)

Adobe Reader DC fails to load any .pdf and issues an error message saying it can't find api-ms-win-runtime-L1-1-0.dll. That error message suggests that I re-install the program. I actually went to UN-install Adobe reader, sorted the installs by date, and discovered that just before this failure 2 Mozilla programs had installed. 1. Mozilla Maintenance Service and 2. Mozilla Firefox (x64 en US) The dates for these 2 installs was 9/21/2022. Today is 9/22/2022. I KNOW I was using Adobe Reader successfully on this computer yesterday (9/21/2022).

Is there any connection?

Asked by ledsignman 3 days ago

Firefox stopped printing

In Firefox when I give the command to print, Firefox creates a pdf file instead and opens a save window. I had this problem last year and someone here helped me solve it,… (read more)

In Firefox when I give the command to print, Firefox creates a pdf file instead and opens a save window. I had this problem last year and someone here helped me solve it, but that question has been archived and the answer is missing.

Would someone please show me what I need to change to correct this. Thank you.

Fred Berney

Asked by FredBerney 3 days ago

Portion of printed area magnified.

When I chose to print a form with a logo in the top left corner of the print. The logo is magnified many times. Why has this happened. The rest of the A4 print is fine bu… (read more)

When I chose to print a form with a logo in the top left corner of the print. The logo is magnified many times. Why has this happened. The rest of the A4 print is fine bu there is an official logo which is huge and only a couple of letters of the logo can be seen!.

Asked by tractionuk 3 days ago

Firefox will not let me log into my bank

My desktop Firefox will not allow me to log into my bank. When I hit Log In, the bank page goes cloudy and that's it. This is not happening on other browsers, or on my la… (read more)

My desktop Firefox will not allow me to log into my bank. When I hit Log In, the bank page goes cloudy and that's it. This is not happening on other browsers, or on my laptop with the same passwords. This started today. There has been a recent Firefox update. We have cleared cache and cookies, tried disabling add-ons, run C Cleaner, no change.

Has anyone else had this problem? The computer involved has not had any changes recently.

Thanks for any help.

Asked by GreenGreat 4 days ago

FF Slides Windows Taskbar On Open, Issue Reopening Last Session

I was having an issue where FF wouldn't restore my tabs on start. "Recently closed tabs" wasn't available, and when choosing "recently closed windows," 2 - 4 new windows … (read more)

I was having an issue where FF wouldn't restore my tabs on start. "Recently closed tabs" wasn't available, and when choosing "recently closed windows," 2 - 4 new windows would open, along with one which had the previous session tabs.

I noticed in the task manager that FF wasn't actually closing, so I started using "exit" in the FF menu. Now, even after a computer reboot, when I start FF I see a number of windows open and close quickly, along with a identical "copy" of my windows taskbar sliding in from the left to the right, and "replacing" the current one. I had to record my screen to be sure that's what I was seeing. After the "extra" windows flash open and closed, the FF window with the previous session tabs "slides in" with the "new" windows taskbar.

This does not seem normal to me, as my Windows taskbar has never move before unless I moved it. I'd also like to be able close FF without exiting through the menu, or having to reopen and close several windows if I forget to. This behavior is the same in when I start in safe mode as well. I've never synced FF, or signed for that, and I ran malwarebytes and gotten nothing. Is something wrong here?

I've never synced FF, or even signed ti gor that, and I ran malwarebytes and goettn nothing.

Asked by odibex 2 months ago

Last reply by odibex 4 days ago

Firefox 52ESR and old version of java runtime

Hello. I am in need to open www site of Swegon AHU unit which is built on java. I have two installed java versions, 1.8 (one of latest of this branch) and 1.6. Problem is… (read more)

Hello. I am in need to open www site of Swegon AHU unit which is built on java. I have two installed java versions, 1.8 (one of latest of this branch) and 1.6. Problem is the AHU site is not working with anything newer than 1.6. I can't find proper solution for opening site with version 1.6 without much issues or much asking from browser. I need version 1.8 of java for daily use, and 1.6 is only for mentioned device. I tried to disable java 1.8 in java control panel but it doesn't seem to have any influence. I try to open site in Firefox 52ESR because for my knowledge is it one of latest browser which supported java. The problem is, Firefox each time is asking me what version to select for each class which must be loaded, and these classes are many for one page. It makes working with AHU a pain in azz. Everything because java is out-of-date. I know it is, but I don't have any option - these devices are not mine, and I can't upgrade firmware on myself, and can't force customer to do this. And I don't even know if there is any upgrade for them. I looked in internet but didn't find anything suitable for my case. Is there anything I can do with java or firefox 52ESR settings to make this site works flawless? I set applet in Firefox to not asking when activate java, but it still nagging me with questions and requires confirmations. I can't bypass it. I tried to use Internet Explorer 11 but there it is even worse, because out-of-date java is not allowed to run, no matter what settings i made in application. Please help.

Asked by zygdresze1 5 days ago

Last reply by zygdresze1 4 days ago

display size on Mac PC

I have enjoyed Firefox for many years. The other day, it came up mobile device-size on my Mac PC screen. If I try "enter full screen" it now makes my second monitor go bl… (read more)

I have enjoyed Firefox for many years. The other day, it came up mobile device-size on my Mac PC screen. If I try "enter full screen" it now makes my second monitor go blank. Help.

Asked by bill268 4 days ago

secure connection failed

I am unable to open Firefox. Get the message "Secure Connection Failed". This problem occurred immediately after an Alaska Airlines flight where I used Firefox to watch… (read more)

I am unable to open Firefox. Get the message "Secure Connection Failed". This problem occurred immediately after an Alaska Airlines flight where I used Firefox to watch in-flight movies.

Asked by robertwilhelm 4 days ago

I can't log in to a website because it says I am a bot

This is the error message I am getting: Pardon the Interruption As you were browsing something about your browser made us think you were a bot. There are a few reasons t… (read more)

This is the error message I am getting:

Pardon the Interruption As you were browsing something about your browser made us think you were a bot. There are a few reasons this might happen:

   You're a power user moving through this website with super-human speed.
   You've disabled JavaScript in your web browser
   A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running.

Can you help?

Asked by Dr Rin Porter 5 days ago

RSS in older versions

I use RSS a lot. Therefore I use this browser 60.9.0esr on my PC and prevent updates in settings. I do not know why the laptop "updates" always to some other edition (68.… (read more)

I use RSS a lot. Therefore I use this browser 60.9.0esr on my PC and prevent updates in settings.

I do not know why the laptop "updates" always to some other edition (68.12 ?) which does not have rss despite prevention of mine in settings NOT to update.

What is the latest edition which has rss ?

Asked by Pati 1 week ago

Last reply by Pati 5 days ago

Multiple copies of browser opening

Multiple copies of Firefox opening when I open it today. Yesterday afternoon I noticed when I opened my Firefox browser that although it would open, when I clicked on any… (read more)

Multiple copies of Firefox opening when I open it today.

Yesterday afternoon I noticed when I opened my Firefox browser that although it would open, when I clicked on any tab, it was frozen. I had to close it using Task Manager and then reopened it. I saw an update message flash at this time and attributed my problem to that. However I had one more instance of opening a new session later in the day and the browser again being frozen. I had to once more use Task Manager to shut it down and then to successfully reopen Firefox and use the browser.

I shut it down last night. This morning when I opened it, it was again frozen, but I could see in Task Manager that there were multiple copies of Firefox that had opened on my computer this time despite the fact that I had only clicked once on my Firefox browser icon. When I shut it down with Task Manager and reopened Firefox, again I could see multiple copied of Firefox had opened.

I checked my Malware Bytes security software and it had run clean this morning at 2:00 AM as scheduled.

I opened the Chrome browser to see if I would have the same problem with it. Only one instance of Chrome opened. Would appreciate your comments. Thanks!

Asked by gordon.hamnett 5 days ago

Logins wiped?

My logins are apparently gone. I refreshed a page and was prompted to log in again but autofill did nothing. I tried logging in somewhere on my phone and nothing there to… (read more)

My logins are apparently gone. I refreshed a page and was prompted to log in again but autofill did nothing. I tried logging in somewhere on my phone and nothing there too. Which doesn't make sense, since it's a login I frequently use. It even prompts me to save it.

I check on my phone, and saved logins is empty. I haven't done anything that should've resulted in that, I don't think. I use Firefox on my personal laptop, phone, and school lab computers, including yesterday, but I've never run into any issues with one of them, so I see no reason for yesterday to have been the day to break it.

Asked by sadegun93 5 days ago

service desk application not working in firefox opening from Outlook (Version 2207)

Hello everyone my default browser is Firefox. The service desk application will not open in Firefox only this type of email won't open (see Screenshot). When I receive em… (read more)

Hello everyone

my default browser is Firefox. The service desk application will not open in Firefox only this type of email won't open (see Screenshot). When I receive emails and try to open them, it only displays a blank page and loads without success.

I always need to copy the link manually and open it in chrome.

What we did:

We tried several things such as

Deleting Firefox history, cache, cookies, etc. However, when doing this, the link works the first time but the following tries don't work, it just keeps loading infinitely (same behavior in a Private Window). Disabling all add-ons.

We have observed that the same links work as expected in Chrome and this behavior happens only with the links related to the customer issue view, other Jira links work normally.

I'm using the latest Firefox version such as Microsoft® Outlook® for Microsoft 365 MSO (Version 2207 Build 16.0.15427.20248) 64-bit

Asked by r.acha 5 days ago

Application to improve Autofill Feature.

Dear Firefox Support Team, I intimate your team to improve the Autofill feature in Firefox because it doesn't have international countries' names to add to the Autofill s… (read more)

Dear Firefox Support Team,

I intimate your team to improve the Autofill feature in Firefox because it doesn't have international countries' names to add to the Autofill service which essentially instead of typing over and over on the page or as per necessity.

Please check and reply at the earliest convenience.

I look forward to seeing from you very soon.

Thank you.

Kind regards, Ramesh Prajapati India

Asked by Rameshkumar Prajapati 5 days ago

Problem using Yahoo email starting yesterday

Beginning yesterday and now today I can surf web, click on things, etc. But when I pull up Yahoo email. It shows all my emails received but won't allow me to delete any. … (read more)

Beginning yesterday and now today I can surf web, click on things, etc. But when I pull up Yahoo email. It shows all my emails received but won't allow me to delete any. I can see them, click on them and read them, but can't delete any. HELP PLEASE I'm 69 years old and not tech savoy. This has never happened before

Asked by sparker.1971 5 days ago

Random/Strange Characters in GMail

Hello, Firefox is my preferred browser but lately I will periodically have an issue where the text of an email will come through with random special characters (please se… (read more)

Hello,

Firefox is my preferred browser but lately I will periodically have an issue where the text of an email will come through with random special characters (please see image attached). I tried running the browser in Private Mode and got the same result, but when I tried Safari there doesn't seem to be an issue.

Thank you in advance for any tips or thoughts!

Asked by d_F_90 6 days ago

Last reply by d_F_90 6 days ago