Firefox Support Forum

Both PCs are running updated Firefox. Cookies are enabled in both preferences. I have disconnected/reconnected both accounts. I have closed and reopened browsers. I have restarted both computers. How long should this take?

I have a Firefox account on my LG K20+ smartphone and I have bookmarks saved on it and whenever I try to sync it to my laptop it doesn't work, but it tells me that sync is complete. My laptop is running windows Xp Pro.

I am trying to sync my bookmarks. When I try to sign in it tells me my password is invalid. I have to type in the same (correct) password several times to get it to accept the password. Then it says it will send an authorization code to my email. After receiving the code in email, I give the code (I copy and paste it to make sure there are no errors) and the screen reverts back to the sign in page and says "invalid password". This is a cycle that will not end. I do not want to reset my password because it says I could lose my bookmarks. This would defeat the purpose of syncing them. I am a college student and all of my research is bookmarked - years of research. I NEED my bookmarks! HELP!

This is the log of error:

1524015364158 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015364158 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015364158 Sync.Service INFO Starting sync at 2018-04-18 03:36:04 in browser session YA5kZOsRpWpQ 1524015364160 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1524015364160 Sync.Status INFO Resetting Status. 1524015364160 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1524015364160 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1524015567114 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015567116 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1524015567120 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015567120 Sync.Service INFO Starting sync at 2018-04-18 03:39:27 in browser session YA5kZOsRpWpQ 1524015567122 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1524015567124 Sync.Service INFO Cannot start sync: already syncing? 1524015567158 Sync.SyncScheduler DEBUG Woke from sleep. 1524015567164 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015567172 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015567172 Sync.Service INFO Starting sync at 2018-04-18 03:39:27 in browser session YA5kZOsRpWpQ 1524015567172 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1524015567174 Sync.Service INFO Cannot start sync: already syncing? 1524015570280 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015570282 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015570282 Sync.Service INFO Starting sync at 2018-04-18 03:39:30 in browser session YA5kZOsRpWpQ 1524015570282 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1524015570284 Sync.Service INFO Cannot start sync: already syncing? 1524015571288 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015571290 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015571290 Sync.Service INFO Starting sync at 2018-04-18 03:39:31 in browser session YA5kZOsRpWpQ 1524015571290 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1524015571290 Sync.Service INFO Cannot start sync: already syncing? 1524015576296 Sync.Resource WARN GET request to https://sync-540-us-west-2.sync.services.mozilla.com/1.5/100607571/info/collections failed: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1524015576296 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1524015576298 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1524015576300 Sync.Service DEBUG Exception calling anonymous function: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1524015576300 Sync.ErrorHandler DEBUG Addons installed: 0

hello fire fox ^_^

i have a laptop work with win 7 and use fire fox on it >> and i have a firefox account and the sync was on

now this laptop is not wirking any more >>> only have the hard drive ( HDD ) and bougth a device to use it as external HDD

and i bougth a new laptop >> it work with win 10 and installed the firefox and loged in with my firefox account > and it started to sync

and no thing happend >> i didnt recived my bookmarks or passworeds

i entered to see the connected device to my account i found that the old laptop is connected and the last sync was from 6 months ago and that was the last time i could use my old laptop before it crash

now i want to know how to get my bookmarks and passowrd from that last sync since 6 months ?

the other question >>> can i control waht i want to get back from my last sync ? like i want to get back bookmarks and passowreds only >> dont need the setting and extension >>>

thanks for your help ^_^