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  • Archived

Dissappointed in you support

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a… (read more)

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a voice on the phone so I can explain it but that is not an option on the website. I WANT TO SPEAK TO SOMEONE WHO CAN HELP ME!!!!! I have tried a couple of the self solutions and I have the same problem. I am about to just delete this POS and go back to POS Safari. Firefox works wonderful when it is up and running but if my machine loses power or I reboot, Firefox gets wrapped around the axel and I can't get my Bookmarks/favorites back. Also, LASTPASS used to have a small icon in the upper right part of my homepage......now that is gone. I hope to here back from you.

Robert

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by rdsomers 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Top Sites not displaying

I have Firefox 78.7.1 on my Mac. For some reason, the Top Sites and Highlights are not displaying on my home Page or on each new Tab. I have tried adding sites and they… (read more)

I have Firefox 78.7.1 on my Mac. For some reason, the Top Sites and Highlights are not displaying on my home Page or on each new Tab. I have tried adding sites and they won't be added. I have restarted Firefox in Safe Mode and in Refresh mode - made no difference. I have made sure all the correct boxes are clicked in Preferences - General, Home and Private/Security. Where to next?

Asked by alleycat2021 1 year ago

Last reply by Skgh12 1 year ago

  • Archived

Firefox has stopped working. Can't open it either normally nor in Safe mode.

Hi. Has anyone ever had this problem where Firefox suddenly does not work even after reinstalling it? I updated my Nvidia drivers to 461.40 and when I opened Firefox, it … (read more)

Hi. Has anyone ever had this problem where Firefox suddenly does not work even after reinstalling it?

I updated my Nvidia drivers to 461.40 and when I opened Firefox, it just came up with a blank white window.

I tried entering Safe mode by holding down the Shift button and opening it again but it just hung on the safe mode window that comes up. Tried pressing the buttons but nothing happened.

I thought it must have been the Nvidia update that's done this but I rolled back to the previous version and now Firefox won't even open. It just shows up as a process in task manager.

I've uninstalling and reinstalling to no avail.

Am I missing something?

Is there something in the old profiles that's preventing Firefox to open again?

I believe I was using Firefox 86, running Windows 10 Home.

Asked by Zeon04 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Is the multi account containers still useful in Firefox 86

Hi, After reading on the new update with Firefox 86, it seems that you have made some really good changes on the way cookies are handled forcing each site to keep their c… (read more)

Hi,

After reading on the new update with Firefox 86, it seems that you have made some really good changes on the way cookies are handled forcing each site to keep their cookie separate from everyone else.

So is the Is the multi account containers still useful in Firefox 86 if what I'm using them for is to keep from being tracked?

It seems that they would be useful if I wanted to open several different Gmail accounts at the same time from within their respective folders.

Thank you for your help.

Kenrick

Asked by Kenrick 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

When I open tiktok.com the browser freeze . I use firefox 55 version

Hi. when i try to open tiktok.com the browser freeze and after some time show this pop-up " Warning:Unresponsiv script A script on this page may be busy, or it may have s… (read more)

Hi.

when i try to open tiktok.com the browser freeze and after some time show this pop-up " Warning:Unresponsiv script

A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: https://sf16-scmcdn-va.ibytedt…s/main-530cd1b5236584ded3f3.js:1 " When i click stop script after that i can't use the site and if i click continue after some time the same error show again.

please can you help me resolve this issue .

thanks

Asked by ace.kimi 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (read more)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

Asked by ape 2 years ago

Last reply by cor-el 1 year ago

  • Archived

problems connecting to sites

I'm using MacOS Catalina 10.15.7 on an iMac with Firefox 86.0 and have trouble connecting to some sites unless I'm in Privacy Mode. I use Google or DuckDuckGo (preferred)… (read more)

I'm using MacOS Catalina 10.15.7 on an iMac with Firefox 86.0 and have trouble connecting to some sites unless I'm in Privacy Mode. I use Google or DuckDuckGo (preferred) as my search engine. When I do connect I have problems if I try to play a video. Example: I can connect to Cnet.com but I can't play any vids unless I reconnect in Privacy Mode. What can I adjust in Firefox to connect an play vids without using Privacy? Thanks, any help if greatly appreciated.

Asked by bh5024 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox spellchecker won't work, dispite having the dictionary installed.

Okay. I've got an issue with the spellchecker that seems to be a bug. I installed the dictionary, and made sure it was on. However it won't detect even things like gfhjrj… (read more)

Okay. I've got an issue with the spellchecker that seems to be a bug. I installed the dictionary, and made sure it was on. However it won't detect even things like gfhjrjdjd as being misspelled. It's really annoying. It doesn't seem to be able to detect text boxes - even this one. There is no option to enable it with right click.

Asked by pjblackmoore 2 years ago

Last reply by Peter Spa Pan 1 year ago

  • Archived

Is Firefox Crazy? How to fix this mad behavior?

Hello guys crtl + enter will open all websites starting by https! afaik many many many websites don't have installed SSL. So novice users should see "Warning: Potential S… (read more)

Hello guys crtl + enter will open all websites starting by https! afaik many many many websites don't have installed SSL. So novice users should see "Warning: Potential Security Risk Ahead" for them all? I do believe Potential Risk is Firefox and its dumb developers who made this stupid change itself! Anyway to fix this? or move away to Chrome? Thanks.

Asked by venusmargaritto 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Getting "Corrupted Content Error" trying to log into Gmail

I have an urgent problem. I am about to loose access to my existing primary and secondary emails, as i have been forced to try to change to a new email provider. I set … (read more)

I have an urgent problem. I am about to loose access to my existing primary and secondary emails, as i have been forced to try to change to a new email provider. I set up with Gmail and it was working fine until I updated windows on the 20th. Now I cannot log in I get the following error massage:

Corrupted Content Error The site at https://mail.google.com/mail/u/0/?pli=1 has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected. Please contact the website owners to inform them of this problem.

I have searched online and deleted my google cookies and cleared my cache without effect. I am getting desperate to get this fixed. My new ISP does not provide email addresses but I need two of them one for myself and one for my mother. I have been told that my existing emails my be deleted as early as 30th March 2021. I have been trying to get these new emails in place for nearly three months and I feel like this is the last straw.

I know I am using an old version of Firefox, but I need to keep my old style extensions as I use them to help me with my visual disability.

Yours Desperately, Kaelkitty

Asked by Kaelkitty 1 year ago

Last reply by Scribe 1 year ago

  • Archived

Remotely clear login and passwords

How can we clear / delete our data from Firefox installed on a device we don't use any more remotely. Just by removing the device from Firefox account will not clear the… (read more)

How can we clear / delete our data from Firefox installed on a device we don't use any more remotely. Just by removing the device from Firefox account will not clear the login and password information from the browser in the old device.

Asked by Harshith 1 year ago

Last reply by cor-el 1 year ago