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Update not working from HELP>ABOUT

I used to have Firefox update itself using automatic updates, and occasionally I would manually trigger an update by checking the HELP>ABOUT menu. For some time now, I… (read more)

I used to have Firefox update itself using automatic updates, and occasionally I would manually trigger an update by checking the HELP>ABOUT menu. For some time now, I am getting an error message inside the ABOUT pop-up window. The current message is "Unable to check for updates due to internal error".

I've un-installed and re-installed several times. It doesn't happen on other computers I own where updates work just fine.

I tried searching, but couldn't find anything relevant

Any ideas how to fix this?

Thanks !

Asked by pomerus 2 months ago

Last reply by sheepgate 3 days ago

Bookmarks Menu List

Hello, I've noticed a change since the last update and don't understand why? When opening the bookmarks tab I would get the drop down of a long list of links I have sav… (read more)

Hello, I've noticed a change since the last update and don't understand why?

When opening the bookmarks tab I would get the drop down of a long list of links I have saved. I sometimes bunch them into groups so when looking down the long list, I can see the link I want better when more than one are from the same website.

But my issue is that when I went through the list and found that group of links, I could click onto one to open the page. In the past before the update I could click on the bookmarks drop down again, and still see the same area of links I had just clicked on.

Now when the bookmarks drop down closes it defaults to the top of the list and I need to scan down to find the links I was looking at again. Why? Yes when I closed the browser off and reopened it the bookmarks list would start at the top again. But if left opened I could click on the bookmarks tab and it would open to the same link area I clicked onto last.

Is there a way in settings I can reverse this annoying, unnecessary change.

A word to the Firefox workers that like changing things for no reason. I use Firefox because I like the things your browser has that the others don't. Keep taking the little things away that people like, which you seem to keep doing, then my favourite browser will just become "The same old s#*@" like all the others.

Asked by ShadowAD 1 month ago

Last reply by andyross 1 week ago

  • Archived

Yahoo email account issue

Firefox browser not allowing me to log into my Yahoo email account, system returning password error #201. I'm able to Login to account using Microsoft Edge browser. … (read more)

Firefox browser not allowing me to log into my Yahoo email account, system returning password error #201. I'm able to Login to account using Microsoft Edge browser.

Asked by ericy61 2 years ago

Last reply by jergar 1 year ago

  • Archived

Some icons are disappearing in websites

hi, whoever reads this. I've noticed a problem recently in some websites where certain elements (e.g. logos and icons) completely disappear and get replaced by strings of… (read more)

hi, whoever reads this. I've noticed a problem recently in some websites where certain elements (e.g. logos and icons) completely disappear and get replaced by strings of text, which I'm assuming is the code that is used to create them. Usually, it's just one icon, typically a search or menu icon, but there have been more drastic cases, such as the screenshot of the Encyclopaedia Britannica website that I attached. Notice that many buttons, while still functional, are covered with strange text. One thing I'm suspecting is that I intentionally or inadvertently disabled an element (or something of that sort, sorry for my ignorance in the specificities) ages ago that was supposed to make these work, but I don't remember what I disabled, if I ever did. But other than that, I have no clue what causes this. In Tor, where I don't have an account and never interfered with the setup or settings, everything seems to work just fine; the buttons are right there. Hope someone can be of help.

Asked by sif 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox opens then immediately closes

Yesterday this issue arose where when I would run Firefox it would open then close within a second. I've tried reinstalling and the same issue arose. I can't seen to star… (read more)

Yesterday this issue arose where when I would run Firefox it would open then close within a second. I've tried reinstalling and the same issue arose. I can't seen to start it in safe mode or change profiles. Is there any advice for this?

Asked by duderedfoxaj 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Full screen mode not working on mac

Hello, When I go full screen mode on firefox (version: 87.0 64 bit) and mac (version: Big Sur 11.2.3) both the top and bottom apple tool bars go away (which I want to h… (read more)

Hello,

When I go full screen mode on firefox (version: 87.0 64 bit) and mac (version: Big Sur 11.2.3) both the top and bottom apple tool bars go away (which I want to happen) but the firefox search bar and bookmarks are still there on top.

When I go FS on my windows computer, the full web page displays and then when I hover op top the firefox search bar pops down until I hover off it, this is what I want to happen on my mac!

See attachment of firefox search bar staying while in FS mode and please help! Thank you for your time.

-Kyle

Asked by Kyle Wedoff 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to recover the "browsing history" has been cleared.

Hello to all. By mistake I have cleared the browsing history, cache and cookies. I would like to recover the old precedents for "browsing history" because it is now comp… (read more)

Hello to all.

By mistake I have cleared the browsing history, cache and cookies. I would like to recover the old precedents for "browsing history" because it is now completely empty and stores the list of visited sites.

Asked by bottaripaolo 1 year ago

Last reply by cor-el 1 year ago

  • Archived

HTML document won't display

Hello, I tried to save a HTML file today for a video on Youtube and when I open the file, there is nothing beside the YT logo, nothing else comes up I have not found a so… (read more)

Hello, I tried to save a HTML file today for a video on Youtube and when I open the file, there is nothing beside the YT logo, nothing else comes up I have not found a solution on the internet either tbh. I will share the screenshot below.

Also the file type is : Firefox HTML Document (.htm)

I'd appreciate your help. Thanks.

Asked by ramtins2010 1 year ago

Last reply by strafy 1 year ago

  • Archived

site layout issue

I am using mozila firefox in my lenovo laptop. everything is working fine on mozilla firefox but it shows layout issue, home image stretching a lot on a website for which… (read more)

I am using mozila firefox in my lenovo laptop. everything is working fine on mozilla firefox but it shows layout issue, home image stretching a lot on a website for which I am working for my client. here the website <a href="https://bestsportsmask.com/">https://bestsportsmask.com</a>

Asked by danielmaier960 1 year ago

Last reply by timo16 1 year ago

  • Archived

Sync - data lost - strategy to restore data wanted

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of th… (read more)

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of the toolbars with Bookmarks. It worked fine up to today. Today I opened Firefox and found my bookmarks as they were about two years ago. Oops... so I tried to synchronize but failed. No changes were applied to my bookmarks. I assume, my bookmarks are also being stored on several other devices I used for Firefox. However the newest sinchronization on the mozilla server does not contain the accurate valuable data. How can I manage to save sync data from a destinct device to the sync server and determine that as the current data set to be valid for synchronization with all my other devices? In other words: set the direction for synchronization. I did not find this option on my current (82.0.3 (64-Bit)) installation. Could anybody help me? Thanks Juergen

Asked by Hanofahrer 2 years ago

Last reply by Kris 1 year ago

  • Archived

ubuntu html5 livestream error

when i try to watch a live stream on youtube/twitch, i get the errors YouTube - your browser cannot play this video twitch - This video is either unavailable or not suppo… (read more)

when i try to watch a live stream on youtube/twitch, i get the errors YouTube - your browser cannot play this video twitch - This video is either unavailable or not supported in this browser. (Error #4000)

im using ubuntu, and that old google test failed. any help on fixing?

Asked by makerio0503 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

connexion with e-services belgian government

Hi, i'm from belgium. Since a week i try to connect to the e-services of the belgian government with cardreader and Eid (electronic identity). i re-installed successfull… (read more)

Hi, i'm from belgium. Since a week i try to connect to the e-services of the belgian government with cardreader and Eid (electronic identity). i re-installed successfully many times the software. The testing of the cardreader and Eid were ok. Still it is impossible to connect. I never had problems in the past to connect, why now ? what has changed ? It is rather urgent, because of the ultime deadline (yet passed!!). Can anyons help me ? Thanks.

Asked by monique-leroy 1 year ago

Last reply by firefox2017 1 year ago

  • Archived

Short key on context menu [Q] how is this supposed to work?

See attached picture. Am I right to assume the (Q) next "Inspect Element" is a shortcut key? If yes, how does this work? pressing the Q-key on my keyboard does nothing. … (read more)

See attached picture. Am I right to assume the (Q) next "Inspect Element" is a shortcut key? If yes, how does this work? pressing the Q-key on my keyboard does nothing. Please clarify.

(Mozilla FireFox 87.0 on Fedora 33)

Asked by johannes 1 year ago

Last reply by cor-el 1 year ago

  • Archived

search generates "excessive traffic" page

Today, when I enter any search term, Firefox puts up a new page saying there is "excessive network traffic" from my computer. The search is for anything, such as "Firefox… (read more)

Today, when I enter any search term, Firefox puts up a new page saying there is "excessive network traffic" from my computer. The search is for anything, such as "Firefox contact" or "grow azalea". Is this a feature in a new Firefox update?

Asked by robertrist 1 year ago

Last reply by Naheed 1 year ago

  • Archived

Can't sign in to online banking after Firefox update April 3rd (Ver. 87)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I i… (read more)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I immediately get an error message "Sorry, we couldn't complete your request". At the top it says "something went wrong" and the message comes from the Scotiabank site saying "generic-error". I've tried refreshing Firefox, removing all cache and cookies. Have tried restarting the computer. I note that Firefox appears to have updated itself on April 3rd and that appears to be when the problem started...could be just coincidental. Other web sites appear fine. I can use Microsoft Edge to log in to Scotiabank just fine as well, but I prefer Firefox. Anyone have thoughts on this? Thanks

Asked by jim.hedges 1 year ago

Last reply by samandapecora 1 year ago