Firefox Support Forum

My mozilla firefox browser keeps opening 3 new windows or 3 new tabs for facebook log in or sign up page about every 5 minutes. Is this malware/spyware, a virus or something else?

It just started in the last 3 to 4 days. I use facebook and play facebook games everyday and I use Stopzilla for malware/spyware and antivirus protection. I recently bought Reg Clean Pro to clean my registry and ran it. Could it have caused the problem?

I received this message after removing malware "buzz-it ads"

The proxy server is refusing connections

Internet connection is working. It's just not connecting with firefox and I cant uninstall it because it's my only "working" browser.

Hi guys, Well, I think I bring here a very interesting thing for the Mozilla team. I found I have some sort of exploit which takes screen captures whenever I click on any web page. It is specially active whenever you are entering sensitive information like when I log-in onto site accounts, o whenever I check something on the bank. I checked processes using process explorer, and everything points at Mozilla being very active and nothing else. I check the creation of those screen captures and they are always, there. I normally kill every process which is not necessary, and the ones left are just essential. I ran several bootable antivirues like Eset, Kaspersky and Bitdefender and they don't detect anything weird. I removed from a bootable CD all temp files this "thing" creates while making files and take snap of my screen. I goes back on when you are back on Windows. I know that something was going on when on the bank site I had a AVG-antivirus alert saying that an exploit was active and gave me the option to remove it. Other than that, you don't feel a thing. As said, it goes back the alert everytime you visit the bank and some other log-ins, specially while banking. I also disable all Firefox add-ons, as well as the Java on my computer -I believe there's some connection with Java here-. I have the suspicion that it is pdf/exploit coz I saw a glimpse of that name while uninstalling something which I thing was Facemoods. Not too sure how it got there. So there, guys!! I don't know where this "thing" resides, really does -it could be doing more things-, or how to get rid of it. PS: I saw a while ago that I have to mozilla folder hanging from "program files". One is mozilla.bak. I'm digging into this now. Any shed on this, you pros!! I'm not a pro myself, yet I love IT :-) Thanks a bunch in advance to anyone taking the time to solve the one big problem Firefox has and is going to have in the short run. BR F

Re: Windows 8.1 - "Banner ads don't work" just seized my computer. I can't seem to find a solution. Can somebody rescue me from this hellish situation. I'm desperate.

Thanks.

There is world wide shell shock (CVE-2014-6271) vulnerability. Is there any impact on Firefox versions ?If yes, what are the versions effected this ? And what are the plans to deliver fixes for this vulnerabilities from Firefox ?

I run Malwarebytes as a virus/spyware software on my computer, and recently I have been getting pop-ups from it telling me that certain IP addresses are trying to access my computer. They are 93.174.93.19 and 89.248.169.9. They are both linked to a server called Ecatel, based in the Netherlands. My virus software companies tell me that I need to contact you in an effort to find out how I can stop this or block this server. Ecatel has been linked to a huge amount of spam and virus websites. Can you please tell me how I can block these IP addresses from accessing my computer? Thank you very much,

Marc Perlman, USA

When I run my Norton Anti Virus, I keep getting this virus on my computer (SAPE.Heur.4eb5) on the firefox_setup.exe and firefox_setup.exe(1) file.

I cant locate these files when I search my PC

Only firefox install are Firefox setup stub 32.0.3 Firefox_setup_stub_30.0

Any help with resolving will be greatly appreciated.

Mac OSX 10.9.5 iMac 27 inch

When I sign into the nWunderweather site and I hit my favorites the site closes and up comes Yahoo

https://search.yahoo.com/yhs/errorhandler?hspart=gt&hsimp=yhse-gt&q=http%3A%2F%2Ficons.wxug.com%2Fi%2Fc%2Fv1%2Fnt_.svg&type=576859

When I want to contact, say, customer service of a company and I use their email "form" on their website Firefox goes insane and opens 100 plus tabs and blinks, going so fast that I can't possibly shut down all of the tabs because it's making more than I can keep up with. This happens EVERY time I try to email from any other place rather than my personal provider. It's just Firefox that does this, not IE. I have to shut everything down, which means that whatever I'm working on gets lost. I'm about ready to dump Firefox. Can you stop this for me? I'm using Windows 7, IE 9. Cache is clean and no virus found

whenever i go online through MOZILLA FIREFOX on any site, and whether or not i use my privacy browsing, i am the recipient of a number of unwanted popup ads as well as several new tabs (up to four or five tabs) as well as a whole new window which says "about blank". This causes me a great deal of distress because i have to stop and close all these tabs and windows every single time i click before i can proceed further. this has only begun happening within the past month or so. i have tried to increase my security settings, tried to delete sources of popups among other things and nothing is working. PLEASE help me with this problem, i am at point of giving up going online because of all the frustration. Thanks in advance for any assistance you can give me.

since the last update, to firefox 33.something, this tab keeps opening on its own, warning me that i need to upate to their latest something. this is not opening in response to my choosing some other tab, it seems to happen spontaneously, while i am in the middle of whatever i am doing.

when the tab first opens, it shows about:blank, when the page opens, telling me i should update firefox through them, it is http://software.updatergo.com/?source=internalp#!p&component=displaysettings

At least half the time when I click on a bookmark or on a link in facebook or any web page , i get redirected to a totally different web page then what I was seeking. I have searched for help with this but can't find an answer. I scanned for malware, started in firefox safemode but it still happens. Also my internet speed through any browser is half as fast as it tested on the technicians computer who came to the house to check my internet speed. Why is that?

When starting my pc up and opening firefox for the first time, I always get a second window. which despite no menu or header behaves like a second instance of firefox. (not a tab). I have done searches, got add blockers on and removed all malware from my pc using kaspersky latest edition and databases.

HELP! I don't know where to go next.....

постояные падения, в безопасный режим заходит, работает какое то время и падает, последняя ошибка Crash ID: bp-ab6058d9-b927-4627-8b53-7e5262141230, антивирусные программы тоже не устанавливаются, касперский написал не хватает цифровой подписи и не завершил установку, аваст тоже не установился, проблема также есть сбраузером опера

when I install malewarebites on my pc it takes forever to load up my homepage then I can't load a page on my favorites it times out once i remove my malewarebites software the problem is solved can you help in this matter . Thank You Arnold Sharkey

Once or more every day (typically overnight) I receive a text saying, "Recientemente se inici sesi n en tu cuenta desde Firefox on Windows." Ignoring the grammatical errors/misspellings, it roughly translates to your Firefox account was recently logged into/a session was started. Each time the message is from short code 792273. Is this message legitimately from Firefox? If so, how do I get my number removed from whatever account it's been applied to in error?

opened an email over a month ago from a friend. I got phished. Two days ago they sent the same email under my address and conversed with the recipients, impersonating me to assure them it was safe and give further instruction. The have also tried to gain further access info to one of my credit cards. I have changed my password, but when I attempt to secure it Firefox notifies me the information will automatically be redirected to a site. can't perform the administration.

Thanks to the nasty malware that comes attached to your operating system. I had to buy a new computer and stupidly did it again! I can't believe that I have this nasty thing AGAIN! I only do it because this website that I must go onto requires it. Now it's back! This has already cost me hundreds - are you going to pay my bill? I"m so frustrated. I'm not a techie person so I can't figure this out. Don't leave me hangin' here people. Help! Nan

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