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Cannot sign in to Firefox account when VPN is active

Hi, I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it? Any help is very much appreciated! Thank you! … (read more)

Hi,

I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it?

Any help is very much appreciated! Thank you!

Asked by thw24 2 weeks ago

Last reply by thw24 1 week ago

Sorry. We’ve locked your account.

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need… (read more)

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need my bookmarks, GOD PLEASE.

Asked by denielt 5 months ago

Last reply by gwh74137 1 month ago

  • Solved

Firefox 73 no longer plays Netflix. It load the homepage but movies fail to play

I'm a Linux (archlinux) user. After the update to FF73 I cannot play Netflix movies. I can log in, see the homepage, choose a movie and then I tries for awhile to run the… (read more)

I'm a Linux (archlinux) user. After the update to FF73 I cannot play Netflix movies. I can log in, see the homepage, choose a movie and then I tries for awhile to run the movie. After a while it fails with error: F7702-1290. It suggest to check I have the latest version of Firefox, which of course, I do. Any Ideas to solve the problem.

Asked by R. Alvez 4 months ago

Answered by RobertJ 4 months ago

  • Solved

How do I disable the englarged address bar when I focus on it?

As of Firefox 75, the address bar plumps out in an "enlarged" state. This is a new feature of Firefox 75, announced here: https://blog.mozilla.org/blog/2020/04/07/latest-… (read more)

As of Firefox 75, the address bar plumps out in an "enlarged" state. This is a new feature of Firefox 75, announced here: https://blog.mozilla.org/blog/2020/04/07/latest-firefox-updates-address-bar-making-search-easier-than-ever/

I'm wondering: how can I revert this back to how it was? I don't want it to plump out since it partly covers up the surrounding UI elements. I have a muscle memory for sometimes minimizing this bar with Escape, then clicking one of my bookmarks or one of the UI elements. I haven't had an issue seeing the address bar before, so this new feature is a detriment to me.

Thank you

Asked by Me 2 months ago

Answered by cor-el 2 months ago

  • Solved

Why isn't DuckDuckGo, Startpage, Searx, etc. Default search engine?

Hello SUMO Team! I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manua… (read more)

Hello SUMO Team!

  I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manually add Startpage and others... 

 It just hurts me how a privacy browser has the Google search engine as default after all, most people come to Firefox for privacy and Google is the opposite. Maybe one of the developers can change that?

Thank you so much for trying to help me and Stay Safe!

Asked by Tommy 3 weeks ago

Answered by McCoy 3 weeks ago

Firefox Titlebar disapearing randomly - Ubuntu 18.04

I am using Firefox in Ubuntu 18.04 and Title bar disappears randomly. Also while Title bar is missing Firefox window never comes to top if under another window. Customize… (read more)

I am using Firefox in Ubuntu 18.04 and Title bar disappears randomly. Also while Title bar is missing Firefox window never comes to top if under another window. Customize > Title Bar Checkbox == ON.

I was trying to use F11 with no success.

Workarounds that works:

   - Grab one of tabs and move outside of existing window (title bar restored), then other tabs moved to such window are OK.
   - Go to Customize > Title Bar checkbox (is ON) / deactivate and activate again. After "checkbox restart" Title Bar is restored back.

All SW is up to date. Any clue? Any hints please?

Thanks!

Asked by bryan12 1 week ago

  • Solved

key4.dab compatibility

Hi, are the files key4.dab logins.json generated on a 64bit Firefox compatible with a 32 bit version? The reason is that in the 32 bit one all my "user & PW" data ..… (read more)

Hi, are the files key4.dab logins.json

generated on a 64bit Firefox compatible with a 32 bit version?

The reason is that in the 32 bit one all my "user & PW" data .... abruptly vanished. So I wished to use the existing data to restore the configuration.

Both PC are running LINUX: - 64bit has Linux Mint - 32 bit has Kubuntu

Thanks in advance for your time! Alberto

Asked by pio1955 1 week ago

Answered by Wesley Branton 6 days ago

Spinner spins, pages won't load after viewing page source

Whenever I view a page source on Firefox, it then will not allow any other pages to load. They just spin. Once I restart FF, I can go to new pages. Is this a known issue?… (read more)

Whenever I view a page source on Firefox, it then will not allow any other pages to load. They just spin. Once I restart FF, I can go to new pages. Is this a known issue?

Asked by DirCat 1 week ago

Last reply by cor-el 1 week ago

OpenGL and WebGL hardware acceleration not working on Debian Firefox with Intel 915GM

Dear Mozilla Supporters, I am having issues with OpenGL and WebGL support on an older 32 bit Pentium M machine using the latest Firefox 77.0.1 and Debian 10.4 on LXQt. - … (read more)

Dear Mozilla Supporters,

I am having issues with OpenGL and WebGL support on an older 32 bit Pentium M machine using the latest Firefox 77.0.1 and Debian 10.4 on LXQt. - GPU is Intel 915GM - kernel support is enabled - correct firmware and mesa drivers available for OpenGL 1.4, OpenGL ES 2.0 - X11 correctly initialises DRI and DRI2 with kms and SNA

Firefox about:support shows: - blacklisted OPenGL and WebGL with FEATURE_FAILURE_OPENGL_1 - WebGL 1 Driver Renderer WebGL creation failed:

  • Refused to create native OpenGL context because of blacklist entry: FEATURE_FAILURE_OPENGL_1
  • Exhausted GL driver options.

WebGL 2 Driver Renderer WebGL creation failed:

  • Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_OPENGL_1

HW_COMPOSITING blocked by env: Acceleration blocked by platform OPENGL_COMPOSITIFNG unavailable by default: Hardware compositing is disabled GPU_PROCESS unavailable by env: Hardware compositing is unavailable. WEBRENDER opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED blacklisted by env: No qualified hardware WEBRENDER_COMPOSITOR disabled by default: Disabled by default blacklisted by env: Blacklisted by gfxInfo unavailable by runtime: No DirectComposition usage WEBRENDER_ANGLE opt-in by default: WebRender ANGLE is an opt-in feature WEBRENDER_DCOMP_PRESENT opt-in by default: WebRender DirectComposition is an opt-in feature OMTP broken by runtime: OMTP is not supported on 32-bit with <= 2 cores WEBGPU disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly

I tried many different Firefox config combinations with force_acceleration, as well as X11 with UXA, without success. I tested OpenGL support in native X11 with glxinfo and glxdemo, and hardware accelleration does work.

I believe this worked in the past without issues, I have been using the same machine on older Lubuntu and recently decided to upgrade to the latest Debian eqivalent.

Any ideas why Firefox does not see and use the OpenGL accelleration available in X11?

Asked by brainsurf 1 week ago

url bar font size

Is there a way to adjust the url bar's font size? I have found ways to adjust the font on just about everything in Firefox, except for the url bar. I'm using Firefox v68.… (read more)

Is there a way to adjust the url bar's font size? I have found ways to adjust the font on just about everything in Firefox, except for the url bar. I'm using Firefox v68. Thanks for any help!

Asked by njbetavirp 1 week ago

Last reply by Wesley Branton 6 days ago

  • Solved

cannot get firefox to start, want to find out why

Dear mozilla community, I cannot get firefox to start, and I need help to troubleshoot this. What I already did: remove and reinstall (apt) rename ~/.mozilla to trigge… (read more)

Dear mozilla community,

I cannot get firefox to start, and I need help to troubleshoot this. What I already did:

  • remove and reinstall (apt)
  • rename ~/.mozilla to trigger recreation
  • start using the command line
  • start in safe mode

The only symptoms are <defunct> processes (see screenshot).

I need more information to find out what went wrong. Where can I find this?


Details

  • apt
  • firefox_78.0+build2-0ubuntu0.16.04.1~mt1_amd64.deb
  • Linux Mint 18.3 Sylvia

Asked by eim_92 6 days ago

Answered by FredMcD 6 days ago

Changing old primary email if it's impossible to verify it

First step of changing primary email is setting up secondary email. However: NOTE: Before you can view or make changes to this section, you will need to verify your email… (read more)

First step of changing primary email is setting up secondary email. However: NOTE: Before you can view or make changes to this section, you will need to verify your email address.

I can't do that, because email domain changed, which is why I want to change the primary email in the first place. Moreover, this email address was verified a year ago. Therefore I don't receive verification code and my account gets locked.

Is there anything I can do to chance primary email to the correct one without verifying the currently stated, that I have no access to?

Asked by vl14046 6 days ago

Last reply by Wesley Branton 6 days ago

  • Solved

Multi-Account Containers enabled, but no option to actually use them

I've installed Firefox Multi-Account containers but I don't have either the shortcut in the upper right corner, nor the option to open a link in a new container (see scre… (read more)

I've installed Firefox Multi-Account containers but I don't have either the shortcut in the upper right corner, nor the option to open a link in a new container (see screenshots attached). I've removed and added the add-on several times as well as doing clean installs of Firefox. Nothing is allowing me to use containers, though it shows installed.

I have made no changes to the default preferences (wanted to get this working before tweaking) and the only other add-ons I have are NoScript and YouTube Flash Player by Maxime RF. Removing either or both of those has no impact on my problem, as far as I can tell. Enable Container Tabs is checked (and grayed out) in Preferences, as the add-on requires it.

I'm on Firefox 77.0.1 (64bit) Clean install of pop!_OS 20.04 LTS

This is immensely frustrating, so any help would be appreciated!

Asked by mozilla125 6 days ago

Answered by jscher2000 6 days ago

  • Solved

Linux, .desktop files, Sites in App Mode

Hello, all... I'm running Solus 4.1 with the 5.6.18-155 kernel on my Asus UX330UAR and Firefox Nightly 79.0a1 (2020-06-26) (64-bit). Currently, I used Android Messages fo… (read more)

Hello, all...

I'm running Solus 4.1 with the 5.6.18-155 kernel on my Asus UX330UAR and Firefox Nightly 79.0a1 (2020-06-26) (64-bit). Currently, I used Android Messages for Web via a "webapp" in Brave and am provided a "desktop icon" for that window; however, I'd much rather use my default Firefox and just discovered the "browser.ssb.enabled" setting.

The "trouble" is doing so does not provide any icon to launch by itself; that is, I must be already in Firefox to use the "App Mode."

Any ideas on how to accomplish this dream?

Thanks for any ideas!

Asked by Bryan Moore 6 days ago

Answered by cor-el 6 days ago

New windows always load up blank

Hey, So I have set my homepage to netflix and it until recently would always open on netflix whenever the firefox icon was clicked on the desktop. recently it stopped doi… (read more)

Hey, So I have set my homepage to netflix and it until recently would always open on netflix whenever the firefox icon was clicked on the desktop. recently it stopped doing that and only shows a blank tab. The settings for homepage are still set to netflix. If I load firefox in safe mode then it does load netflix. I have deleted and purged firefox, deleted my profile folder, and removed all extensions. But it is still just showing a blank page when opening a new window. Also if I create a new launcher on the desktop and have it load firefox and any webpage it will open firefox but not the page. When I click the homebutton it takes me to netflix. I know this isn't really a major issue, but it's pretty annoying. Thanks for your help, Jim

Asked by sicarius 5 days ago

Firefox update 77.0.1 (64-bit) causes page to continually jump back to the top

Since the latest Firefox update (77.0.1) pages no longer stay put. When I scroll down they automatically jump back to the top. Did a setting get changed with the update… (read more)

Since the latest Firefox update (77.0.1) pages no longer stay put. When I scroll down they automatically jump back to the top. Did a setting get changed with the update or is there something I need to adjust to get it to stop doing this? Thanks.

System: OS: Linux Pop_OS 20.04

Asked by homiad 5 days ago

Last reply by homiad 5 days ago

  • Solved

Prining: help needed

Hello all, I have a very strange problem and I need help like anything. My system is Mint 19.2 based on Ubuntu 18.04. I was using a Ricoh Printer model SP 111. I was abl… (read more)

Hello all,

I have a very strange problem and I need help like anything.

My system is Mint 19.2 based on Ubuntu 18.04. I was using a Ricoh Printer model SP 111. I was able to print from this printer using any app like LibreOffice or Adobe Reader. But intermittently a problem occur. Whenever I send a print from any app to this printer this only pass a single blank page. The strange thing is that during the problem too I am able to print any document from firefox. Though i am able to print only 2-3 pages correctly from firefox. If i give more than 4-5 pages it may be passing only second page to printer.

Can anyone please help me short out this problem so that I be able to print from other applications too.

One thing may help me if I know how firefox send prints to this printer and what method firefox use to send print to this printer.

I am using https://github.com/madlynx/ricoh-sp100 community driver for this printer Ricoh SP 111.

Asked by ajku500 4 days ago

Answered by ajku500 3 days ago

  • Solved

How to create a new toolbar

Using Firefox 77.0.1 on Linux. How do I create|add a new toolbar? Searches here and on Google show massive hits but none I can find to explain. It used to be available un… (read more)

Using Firefox 77.0.1 on Linux. How do I create|add a new toolbar? Searches here and on Google show massive hits but none I can find to explain. It used to be available under the toolbar button on the customize page.

Asked by Lokrin 4 days ago

Answered by the-edmeister 3 days ago

Firefox sync not working after signing in. Can not disconnect the account now.

Hi folks, I have endured the sync problem for months. Today I struggled for solving it. I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worke… (read more)

Hi folks,

I have endured the sync problem for months. Today I struggled for solving it.

I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worked when I signed in the first time. But the bookmark can not longer be updated afterwards.

If I add or delete a bookmark on my Firefox 68.0.1 esr on Windows 10, the change will not be updated to the Linux version. And vice versa.

On the Linux, I tried to disconnect my account (in the preference about:preferences?entrypoint=fxa_app_menu#sync ). I click "Disconnect" and "Just Disconnect" in the prompt, but the account is still logged in.

Another way I tried is to have a fresh new installation of Firefox 68.9 esr. Then I was asked to sign in again. After typing the password, the new bookmarks were updated. But If I make further changes on the other devices, these changes will not be sync to Linux. And I can't disconnect the account on Linux.

It looks like a new install, which resetting the login process can temporarily solve the problem.

Here is the content of the sync-log file. Can you see what is broken? Thanks in advance.


1593396039810 Sync.LogManager DEBUG Flushing file log

1593396039810 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1593396039815 Sync.LogManager DEBUG Log cleanup threshold time: 1592532039815

1593396039824 Sync.LogManager DEBUG Done deleting files.

1593396177546 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status

1593396177546 FirefoxAccounts DEBUG fxa_status received

1593396177546 FirefoxAccounts DEBUG service: 30b11ae57025e70b

1593396177546 FirefoxAccounts DEBUG is private browsing: false

1593396771684 Sync.RemoteTabs INFO Generating tab list with filter

1593396771684 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs.

1593396939808 Sync.Service DEBUG User-Agent: Firefox/68.9.0 (Linux x86_64) FxSync/1.70.0.20200527211442.desktop

1593396939808 Sync.Service INFO Starting sync at 2020-06-28 19:15:39 in browser session hnIS9YAkhTxS

1593396939808 Sync.Service DEBUG In sync: should login.

1593396939808 Sync.Service INFO User logged in successfully - verifying login.

1593396939809 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState: user declined to unlock master-password

1593396939809 Sync.Status DEBUG Status.login: service.master_password_locked => service.master_password_locked

1593396939809 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed

1593396939809 Sync.Service DEBUG Fetching unlocked auth state returned service.master_password_locked

1593396939809 Sync.ErrorHandler ERROR Sync encountered a login error

1593396939809 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

1593396939810 Sync.SyncScheduler DEBUG Couldn't log in: master password is locked.

1593396939810 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 900000 ms.

1593396939810 Sync.SyncScheduler DEBUG Next sync in 900000 ms. (why=client-backoff-schedule)

1593396939811 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: service.master_password_locked(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15

Asked by tianci.zju+firefox 3 days ago