Firefox Support Forum

I would like to search the bugzilla database for known issues.

While there is a builtin search tool, that does not work: if I search for a string and limit the search to one specific bug where I know it contains the string, then that bug is reported. Doing the same search over all bugs, it (takes long and then) reports that no bug at all contains the string - not even the one where I know it contains the string.

So this search tool is proven defective and cannot be used. What alternatives are there?

Windows XP SP3. This started with Firefox v.18.0. When any activity cancels the screensaver, all display returns as before, except Firefox. FF window will close using the corner "X", but no other toolbars are visible or functional. No new add-ons since the 18.0 update.

I have had the DivX HiQ & DivX Plus Web Player extensions for years. I don't remember how they even got there, but some time ago I noticed that they are no longer compatible but there is not way to remove them. In trying to remove another extension/add on I noticed these are still determinedly there. I have tried all the steps in the support articles. They either point to folders I don't have or files that aren't there. I even tried uninstalling firefox completely but despite thinking I had deleted all the so-called personal information, those extensions (ALL OF THEM) are still there. The extensions must be located somewhere that doesn't get deleted easily. How do I delete extensions?

I was looking up a word in an online thesaurus, when a window popped up saying "warning, unresponsive script". There are 4 options, none of which create any response. The window just stays there. Clicking "stop script" does nothing. I have another tab open in that browser window with writing that took me HOURS to compose. If I force quit it will lose it. Help help help!! Thank you in advance for any help with this!!

Karen

I do not have a Master Password that I am aware of.

i got an email from Google that someone had tried to hack into my account and to change my password immediately.

When I tried to follow their instructions on how to change a Password this dialog box came up and I cant cancel it.

Any help greatly appreciated

Was ordering ESET Nod32 on their website when checked "Buy" was hit with a tool bar loaded with 12 to 14 software programs that crashed my Del inspirion PC then my HP Pavillion laptop. When I try to open Firefox I get the message "Can't lode XPCOM." Tried to uninstall program at control panel to reinstall but did not work. Fix?

who had applied to a dating website but was waiting for approval and not yet a member. When I asked him how he got my personal email account which was NOT on there, he said that his "detector" told him. When asked for details this was his reply...

"I don't know how it works but my mozilla fire fox gave me an email address which was the same as your username of the site, So I think it just added the (my email provider) to your username that what I had and decided to message you."

Since Mozilla (I found this out when it was so difficult to find that contact us, was NO contact and found it difficult to find how to post a question and register) a basically self service site how did he do this? Is there a way one can delete the information from Firefox. I have a google chrome book and thus have not used Mozilla for years.

I am probably posting this on the wrong place in the forum from the trouble shooting answers i'm getting but don't know where else to post this.

I have tried repeatedly to log in to my support account (cynthb / xxxxxxxxxx@xxxxx.xxx) but the site won't accept any password I give it. I get the password reset email, then successfully change the password, but I then can't log in - it gives me an invalid user ID / password message.

My company is bound by rules that state we cannot use a browser that doesn't have FIPS enabled and it has to be locked on so a user cannot turn it off. Is this possible with Firefox. I have found some third party group policy templates but they do NOT address this FIPS issue.

I am the Windows admin for a university department and install PCs with Firefox all the time. This problem does not happen with every PC I maintain, only a select few (different model laptops with Windows 8.1 and update 1.) Until today, it only happened with new user accounts (with admin rights) that I setup on the laptops for our staff. Today this happened with The Administrator account while setting up a new laptop. In all cases so far, I install Windows from a saved image that was created using sysprep.

I have tried the many suggestions of resetting Firefox, deleting the users Firefox profile, deleting the users Windows profile, uninstalling/reinstalling Firefox, uninstalling/reinstalling Firefox and the latest Java, but nothing helps. After uninstalling, I run an app to delete temp files and caches and will even manually remove registry keys HKLM\SOFTWARE\Mozilla and HKCU\SOFTWARE\Mozilla. Plus I reboot and make sure the install folder is deleted after uninstall.

Results are the same: after installing Firefox 31, the initial setup window for migrating IE and/or Chrome pops up and after clicking the Finish button, Firefox starts, but does not show the initial new user page, only a blank page. Clicking on the Options button (3 bars) does nothing. Right-clicking in the proper area, the popup menu appears so I can choose to Customize, but that only opens another tab with about:customize in the URL and the page is blank. From the right-click popup menu, I can enable the Menu Bar and get to Options from that.

My latest attempt has helped a little. I uninstalled Firefox 31, cleaned up, deleted user Firefox profile, rebooted and then installed Firefox 30. Inital startup runs, and tells me I'm not up to date, and the Options button works. But I still cannot customize.

I then upgraded to Firefox 31, but then it's back to no startup page, no options button and no customize. I can downgrade to 30 and get all but customize working again.

Only Addon is one for McAfee Scriptscan for Firefox 15.1.0, which just after installing is disabled.

Any help would be appreciated. Thank you.

Each time I start firefox 31.0 on Win 7 it tries to download 2 setup.exe programs, unsuccessfully. When I next restart ffx it won't connect to the internet (all other programs/browsers will, however). I found that my anti-virus, Webroot,'s firewall is blocking it. I can turn that firewall off, restart ffx, and it will work again, even after I turn webroot's firewall back on. But once I restart ffx, same deal, can't connect. And I see the telescoping download arrow that it tried to download something--in the download list the two programs are there again: irfanviewersetup-9957237.exe and freefileviewersetup.exe. Is no one else having this occur (do I have a unique bug)? Why would firefox try to download these files in the background when I open it? (The homepage is set to https://www.google.com/ Please help!

I asked this over and over and this page is giving me the run around! I 'm going to cut and paste this question!

I reset Firefox and NCH Software facing still opens up as my homepage!! Yes, clicked OK after reset and closed the computer . It doesn't work. I read the other people's issues with this same problem here on the forum and it doesn't work for me. Help please!

My Firefox keeps on crashing; it doesn’t seem to matter what I do it seems. I’ve tried deselecting the “Enable hardware acceleration” for the flash player plugin but it still crashes especially when watching videos on YouTube but it generally happens everywhere. I did a memory test on my pc and removed a bad ram card from my motherboard it still crashed and I still got bsod’s. I’ve wiped my SSD, reinstalled Windows 7, and updated all of the software but it still crashes. I have the following addons installed for my Firefox, which if any do you think may be causing the problem? Adblock Edge 2.1.4 Betterprivacy 1.68 Black YouTube theme 5.5 Donotrackme 3.2.1127 DownloadHelper 4.9.23 Easy YouTube Video Downloader 7.32 Facebook disconnect 2.1.3 HTTPS Everywhere 3.5.3 NoScript 2.6.8.36 Save Session 1.3.1.6 Self-Destructing Cookies 0.4.4 Twitter Disconnect 2.1.2 WOT 2013118 YouTube High Definition 31.2 YouTube Video and Audio Downloader 0.3.6.2

Here is the make of my pc HPE-150T Intel Core-i5-750 (L) (2.66GHz / Socket LGA1156) (95W);1 MB L2 + 8 MB shared L3 cache 6 GB (3 x 2 GB) DDR3 PC3-10600 ATI Radeon HD 4350 512MB 64 bit Samsung SSD 840 Pro I’m using the latest versions of Firefox along with the latest versions of Malwarebytes and Microsoft Security Essentials.

I await your responses. Thank you and I hope I've provided enough details.

Thank you for your interest in the MLXchange/Tempo System.

This application was specifically designed for Internet Explorer 7.0 or greater. Your browser version is not supported. To download the latest version of Internet Explorer, visit the Internet Explorer Downloads Web site.

Once Internet Explorer is installed, you can launch the site by typing http://southfloridamls.com into the address bar.

Is there anyway around this?

I encountered a problem with some client machines that use Firefox version 24ESR and IE8. Ajax requests of aspx pages from Firefox are getting the following error from the iis server (iis version 7.5):

Bad Request - Request Too Long HTTP Error 400. The size of the request headers is too long.

From analyzing the request that was sent to the server, I saw that the request consist of only the viewstate of the aspx page. I tried to disable the viewstate for one page and the server got the request correctly.

I do not encounter any issues on these laptops with postback requests from Firefox or when running the same application with IE8.

Whenever I try to access google, facebook, or other https websites I receive this error message:

"Secure Connection Failed

An error occurred during a connection to www.google.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)"

The problem briefly went away yesterday but returned again this morning. I've reset my router, reset firefox, cleared caches/cookies, done multiple scans, checked the firewall settings but have come up with nothing.

When I'm on many different web sites and I store things either in my Wish List or in my Basket, I am only able to print 3 pages when what I'm printing is longer.

This is an issue with Mozilla because it does not happen thru IE. Nor is there only 3 pages that are printable.

I try using File/Print Preview ... all pages are visible, yet only 3 pages will print.

This has been a problem ever since I've used Mozilla ... I always apply updates ... I use Windows XP Pro.

Thank you.

At the end of August I received a Microsoft Security Signature box on screen that looked like the ones you receive to authorize an update. I mistakenly clicked on it to authorize it. It immediately started a massive download on my server. I have been trying to get rid of it with no luck. I just noticed it is beginning again. have to sign off.

Crashes repeat for long time using different versions of FF, on two similar computers type Dell D830 with slightly different hardware, both having windows 7 OS, though again different versions & installed by different persons.

There's a clear dependance on quantity of windows & tabs in FF regarding how soon/frequently crashes occur - the more load, the more likely is a crash.

Recently, still in FF ver31, crashes became more frequent (from about one to several hours in between to just several minutes) as a few more windows were added, then, after updating to ver32 expecting some improvement things got even worse - FF couldn't even fully start in normal mode (though crashes occurred at the very end of loading, when almost all windows were ready), so after some attempts I succeeded in starting FF in safe mode (holding "shift" is frequently missed so several attempts are needed) in which it still lasts for some time - again, depending on actual browsing activity - the more actions (tabs switching/re-loading), the more soon crash follows.

Notice about resources (amount of RAM used) I also have some old machines based on Intel 815 chipset running Windows 2000 which have inherent RAM limit of just 512MB (versus 3-4GB in Dells) - though these sometimes experience terrible lags with my browsing style (all RAM exhausted, page file used instead), but FF (of respectively older version) never crashes/-ed there on its own, so then I suspect that crashing on much never computers is related either to Windows 7 or to FF itself (critical to increasing ABSOLUTE amount of windows/tabs - btw, to make this aspect easier, I have "load tabs on demand" feature set in all cases).

Recent crash ID, together with a few previous ones: (see time intervals, usually 2-4 minutes is for normal mode, up to 10 minutes for safe mode)

bp-f8a50d6a-f4c0-4888-a55f-6a7ba2140904 2014.09.04 03:14

bp-d8385067-6d3d-4040-ab7c-e26462140904 2014.09.04 03:10 bp-963ed1cb-a348-4042-8fd9-cd7fb2140904 2014.09.04 03:07 bp-2b27942e-2dd0-43de-af64-219b02140903 2014.09.04 02:59 bp-4aaee700-eecb-4234-8513-f34c32140903 2014.09.04 02:57 bp-62357ed1-671e-4f13-9ebf-b8d962140903 2014.09.04 02:54 bp-59678b83-c170-4c18-83fc-3560b2140903 2014.09.04 02:52