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Blue screen crash

Within the last few weeks I have had some random BSOD occurrences while using Firefox. I used Nirsoft's BlueScreenView utility to inspect the minidump files. It showed th… (read more)

Within the last few weeks I have had some random BSOD occurrences while using Firefox. I used Nirsoft's BlueScreenView utility to inspect the minidump files. It showed the culprit was: nvlddmkm.sys - Nvidia windows kernel mode driver version 465.89.

The system is Windows 7 64-bit, graphics card is Nvidia GeForce GTX960 driver version 27.21.14.6589. I have used this system and Firefox for several years and never had a BSOD until lately. Disabling hardware acceleration seems to resolve the issue so far.

Are there any changes in Firefox 88 and 89 that could cause this? I have noticed other recent reports of the same problem.

Asked by tim.skene1 1 week ago

Last reply by tim.skene1 1 week ago

  • Solved

DRM content won't play

After installing the DRM content through the browser I still cannot play any videos on Netflix or Udemy. I have run this website (https://www.jeffersonscher.com/sumo/htm… (read more)

After installing the DRM content through the browser I still cannot play any videos on Netflix or Udemy.

I have run this website (https://www.jeffersonscher.com/sumo/html5-video.html) from previous answers to check and the results are attached to the question.

I have also checked media.eme.enabled and it is set to true.

I am very much puzzled by this.

Asked by Alex 5 months ago

Answered by jonzn4SUSE 5 months ago

  • Solved

No sound of firefox windows 10

Hello, I have trouble getting sound playback on firefox (checked 85.0 and 78.7.0esr both 64 bit) on windows 10. I checked sound on youtube, and netflix. I checked other a… (read more)

Hello, I have trouble getting sound playback on firefox (checked 85.0 and 78.7.0esr both 64 bit) on windows 10. I checked sound on youtube, and netflix. I checked other applications like spotify and mpv, and soundplayback there is fine. Also it works on Firefox nightly (87.0a1).

What i have already tried: - restarting my computer - opening windows volume mixer and see if firefox is muted - updating my audio driver - different playback devices (Device over HDMI and Line out) - reinstalling firefox - uninstalling firefox, delete folders in C:\Users\$username\AppData\Local C:\Users\$username\AppData\Roaming - new install with fresh downloaded installer - restart to safe mode

Since firefox nightly is working i suspect that maybe the application name "Firefox" is muted somewhere. This could explain why i can reproduce my error on ESR and stable but not on nightly.

Thank you for your help in advance

Asked by Alice 4 months ago

Answered by Alice 4 months ago

Firefox 86 is borderline unusable on my computer

This has been an issue of mine for the past few days and I can't find a fix. I've tried to troubleshoot it and I've repeatedly reinstalled Firefox several times. The appl… (read more)

This has been an issue of mine for the past few days and I can't find a fix. I've tried to troubleshoot it and I've repeatedly reinstalled Firefox several times. The application either:

a. Doesn't open at all after I click the icon b. Freezes, refuses to register inputs and/or crashes c. Works temporarily, eventually turns into part B

My OS is Windows 10 and I want Firefox to be my default browser but it's not running properly at all on my computer. I have sent multiple crash reports because of this. Does anyone know what the problem could be? This has never happened to me before.

Asked by thejerseynative 3 months ago

Last reply by dwsampson14 3 days ago

Submit feedback within Firefox still not function

The option in the Help menu for "submit feedback" is still present on version 87 but is no longer functional and has been out of service for 3 months. Is an expected date… (read more)

The option in the Help menu for "submit feedback" is still present on version 87 but is no longer functional and has been out of service for 3 months.

Is an expected date or version pending to reactivate or will it be removed?

Asked by Mace2 3 months ago

Last reply by wenfung11211 4 days ago

very slow site loading

Hello together After the Update 87 and 88 is Firefox very slow when you loading some diffrent sites. The slowness become terrible when i use multiple tabs. I reset Firefo… (read more)

Hello together

After the Update 87 and 88 is Firefox very slow when you loading some diffrent sites. The slowness become terrible when i use multiple tabs. I reset Firefox and clean it up, nothing changed.

The problem affects several different Windows 10 systems.

Thanks for help!

Asked by Michael Brunschweiler 2 months ago

firefox 88 too slow

After migrating from Firefox 87 to 88.0.1 under linux-64 (debian 10), the browser became very slow. Typing has a delay of 2-3 seconds between end of type and appearence o… (read more)

After migrating from Firefox 87 to 88.0.1 under linux-64 (debian 10), the browser became very slow. Typing has a delay of 2-3 seconds between end of type and appearence on screen. Same for loading pages. Migrating back to firefox 87 is a nuisance since part of the setup is lost and mozilla keeps insisting daily to switch to firefox 88. The articles in "Fix slowness" do not seem to help.

Any suggestion?

Asked by mario.natiello 1 month ago

Last reply by mario.natiello 3 weeks ago

it is soooo slow now (Fx.89)

Hi Mozilla, good looking is´nt the same like good function. The newest version 89 is sooooo slow in starting an using. Please look for a better performance (respectively … (read more)

Hi Mozilla,

good looking is´nt the same like good function. The newest version 89 is sooooo slow in starting an using.

Please look for a better performance (respectively the speed before 89)!!!

Thank you so much!

Asked by Jens Pittasch 2 weeks ago

Last reply by vj000000 1 day ago

FF89 Crashed, Then Hang With White Window

After seeing so many problems with ver 89 reported here, and with my own font display problems, I still forgot to remind my wife not to update firefox on her pc. So, she … (read more)

After seeing so many problems with ver 89 reported here, and with my own font display problems, I still forgot to remind my wife not to update firefox on her pc.

So, she updated, started using, then firefox crashed. After killing task, firefox loaded up on a white blank window. Troubleshoot mode or whatever also gives a blank, even after restarting windows.

Uninstalled 89, downloaded ver 88 and installed. Had to say goodbye to her bookmarks, saved login etc. To my horror, when I went into options to disable auto update, it was already downloading 89! Even after changing it and exiting firefox, it still updated to 89!

Uninstalled 89 and reinstalled 88 again. Disconnected internet before running firefox so that I could change the update setting first. What a hassle. Can someone with powers here tell firefox devs to not beat the purpose of reverting to previous versions...

Been a loyal Firefox user since the time of Netscape... Really sad to see another very problematic version... Hope the mvp volunteers and top contributors here can compile our issues and submit to the devs...

Asked by clixty 2 weeks ago

Last reply by clixty 1 week ago

firefox snap 89.0, to play video, you need to install the required video codecs

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need … (read more)

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need to install the required video codecs". On telegram web and tweetdeck I also get this message while trying to play some video.

Since it's a snap, nothing I do on my system will solve the problem, I cannot install any codecs.

It's firefox 89.0

Asked by Lucas Zanella 1 week ago

Firefox starts, but cannot open any Page

Firefox on a Windows 10 (Build 19042.1052) that It starts and seems to run without hanging or crashing. I can enter an url, but it doesn't do anything. The Viewport just… (read more)

Firefox on a Windows 10 (Build 19042.1052) that

It starts and seems to run without hanging or crashing. I can enter an url, but it doesn't do anything. The Viewport just stays white. Also nothing happens if clicking on a bookmark. Or the settings. I was able to open the about:support page via the menu, but not by entering it into the adress bar.

Here are the things that I already tried to no avail: - updated to the latest version - Incognito mode - Troubleshoot mode - graphics card driver is up to date - reinstallation - Cleaning Firefox - delete firefox profile - clearing the start cache - downgrade to version 88.0.1

It is weird, that the about:support page works when opened from the menu but not when entered into the adress bar, right? This means that content can be displayed, but you cannot navigate to it via the address list. But then why don't bookmarks work either?

By the way: It is not a network Issue. Chrome and Edge work, and also the problem persists across multiple different networks.

Asked by stephan.graf 1 week ago

Last reply by stephan.graf 6 days ago

Firefox stops working after a few minutes or open tabs

I have used Firefox for many years, but last year it started to stop working for no obvious reason and after playing around with it for a while I started using another br… (read more)

I have used Firefox for many years, but last year it started to stop working for no obvious reason and after playing around with it for a while I started using another browser. However, I am Firefox user at heart and so recently installed the latest version (89). However, the same problem exists. I have:

- started in safe mode - eliminated all extensions - I am using a completely new profile

I can start up Firefox and it works for a few minutes , then with 4+ tabs open (not sure if that is relevant) it stops work - tabs don't load. I can write in the address bar, but nothing will then load up.

When I close the browser down it appears to close down normally, but when I restart (immediately or minutes later) I get a box saying an "Firefox is already running but not responding. The old Firefox process must be closed to open a new window."

Is it a sync problem?

Look forward to getting any help/suggestions.

Rob

Asked by robdover 1 week ago

Last reply by robdover 5 days ago

  • Locked

Firefox stops working after a few minutes or open tabs

Locking this thread.Please continue here: [/questions/1340999] I have used Firefox for many years, but last year it started to stop working for no obvious reason and afte… (read more)

Locking this thread.
Please continue here: [/questions/1340999]
I have used Firefox for many years, but last year it started to stop working for no obvious reason and after playing around with it for a while I started using another browser. However, I am Firefox user at heart and so recently installed the latest version (89). However, the same problem exists. I have:

- started in safe mode - eliminated all extensions - I am using a completely new profile

I can start up Firefox and it works for a few minutes , then with 4+ tabs open (not sure if that is relevant) it stops work - tabs don't load. I can write in the address bar, but nothing will then load up.

When I close the browser down it appears to close down normally, but when I restart (immediately or minutes later) I get a box saying an "Firefox is already running but not responding. The old Firefox process must be closed to open a new window."

Is it a sync problem?

Look forward to getting any help/suggestions.

Rob

Asked by robdover 1 week ago

Firefox text (e.g., menu bar) on Dell monitor and Windows 10 computer is not at all sharp anymore

I just noticed Firefox text (e.g., menu bar, in this help) on my Dell UltraSharp monitor running from Windows 10 computer is not sharp anymore. When I compare with Chrome… (read more)

I just noticed Firefox text (e.g., menu bar, in this help) on my Dell UltraSharp monitor running from Windows 10 computer is not sharp anymore. When I compare with Chrome and Edge, their text is very sharp, but text on Firefox is bad enough I really have difficulty using Firefox.

My Firefox is 89.0.1 (64 bit) but I believe I saw problem just before 89.0.1 installed.

Windows 10 has 21H1 for x64 installed today 6/17/2021 and 21H1 and 20H2 installed on 6/12/2021.

Asked by Mark D 6 days ago

Last reply by jscher2000 6 days ago

Trouble finding site

Beginning in the last month I receive the message below when attempting to connect to a site. Different sites with different server information. However the content for… (read more)

Beginning in the last month I receive the message below when attempting to connect to a site. Different sites with different server information. However the content for the site is shown. Why is this suddenly happening? The message copied below is an example.

Hmm. We’re having trouble finding that site.

We can’t connect to the server at bfea48bd16cfe97e11fb3f6ce1174c3d.safeframe.googlesyndication.com.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.

Asked by Chuckrr 6 days ago

Last reply by jscher2000 6 days ago

Website fonts not being recognized / displayed correctly

Fonts won't be correctly recognized by Firefox and text is then displayed garbled (see attached example). I use Firefox 89.0.1 (64-bit) on a MacBook Pro. I've tried the f… (read more)

Fonts won't be correctly recognized by Firefox and text is then displayed garbled (see attached example). I use Firefox 89.0.1 (64-bit) on a MacBook Pro.

I've tried the following to fix this: I've cleaned out my cache and cookies. In Preferences/Languages/Fonts I've changed the san-serif type to Arial (helped some but not all); I've unchecked and then checked again "Allow pages to choose their own fonts, instead of your selection above." I've started looking at the html code to figure out the font settings but I really just need to have a functioning brower.

Any thoughts? I'd be very grateful. It's impacting my work, and I'm having to use other browers, which function without issues - but I like Firefox! This is a bummer. Thanks!

Asked by shirine.pont 6 days ago

Last reply by cor-el 6 days ago

How can I get rid of white stripe at top of screen that covers navagation bar?

Starting with Firefox Browser v89.0.1 (64-bit), when I maximize the window on my laptop (primary screen) there is a white bar covering the navigation bar. I noticed a s… (read more)

Starting with Firefox Browser v89.0.1 (64-bit), when I maximize the window on my laptop (primary screen) there is a white bar covering the navigation bar.

I noticed a similar issue in a question posted back in 2015.

Pressing Alt+Space and selecting Restore gives me access to move the window again.

If I click on the white bar, it actually clicks the window behind Firefox and brings it to the front.

Pressing F11 enters Full Screen mode, and the Bar still shows, but pressing F11 again returns to Maximized with the white bar gone.

Asked by jbcox_laptop 6 days ago

Last reply by FredMcD 6 days ago