Showing questions tagged: Show all questions

Date/time of older Facebook posts disappeared

When I scroll down to look at recent posts on Facebook groups I follow all but the top one has suddenly lost its date/time – I just get a blank where the details would us… (read more)

When I scroll down to look at recent posts on Facebook groups I follow all but the top one has suddenly lost its date/time – I just get a blank where the details would usually be and have to hover over to reveal the details. The silly thing is that this only happens when I sign in and it doesn’t happen when I use chrome – although I prefer using Firefox, not least because the bookmarks sidebar is better. I have tried getting rid of all extensions and running in troubleshoot mode but without success. Any help/advice would be appreciated (as long as it is not about football!)

Asked by johnr4308 1 week ago

Last reply by GHSRobert 2 days ago

PR_CONNECT_RESET_ERROR

FireFox is completely broken, all I get is "PR_CONNECT_RESET_ERROR" on everything. I'm having to send this from my phone as my computer can't access webpages anymore. I … (read more)

FireFox is completely broken, all I get is "PR_CONNECT_RESET_ERROR" on everything.

I'm having to send this from my phone as my computer can't access webpages anymore. I know my internet is working as Online functions are working (Windows update, Online Games etc are working fine)

How do I fix "PR_CONNECT_RESET_ERROR". I refreshed FireFox so many times, I've lost count.

Asked by dgys10362_2 1 month ago

Firefox can't establish connection to websocket, fixed after restart

Hi, I've been having problems with my Firefox. After some time (~1 day?) all websocket connections stop working until I restart the browser. In JS console I can see "Fire… (read more)

Hi, I've been having problems with my Firefox. After some time (~1 day?) all websocket connections stop working until I restart the browser. In JS console I can see "Firefox can't establish connection to ws://..." (or wss://).

This really affects all pages, for example Discord, Onshape, Jupyter notebook, and 100% gets fixed when FF is restarted.

I'm looking mostly for some debugging tips. So far I've tried increasing `network.websocket.max-connections` from 200 to 500, without any luck. I have also tried to examine some pages for open websockets using developer tools, but didn't find anything suspicious.

I'm running version 110.0.1 built on Gentoo, but this issue has been with me for couple versions already. I have a few extensions, including uBlock origin and leechblock, approximately 100-200 open tabs in 4-5 windows at all times. Restarting firefox every day is not the worst, but I'd definitely prefer to not have to do that

Asked by blue.cube 2 months ago

  • Solved

video darker and high contrast

when playing videos, firefox makes the videos much darker and higher contrast than the original videos, as well as maxing out the cpu on my laptop when playing video, sta… (read more)

when playing videos, firefox makes the videos much darker and higher contrast than the original videos, as well as maxing out the cpu on my laptop when playing video, started a day ago or so.

Asked by ftorgrimsen 6 days ago

Answered by TyDraniu 6 days ago

"Gah. Your tab just crashed" New computer, Windows 11 [May,21, 2023] (Solved)

I purchases a new computer that had Firefox installed on it already. After Windows 11 setup... 1st starting Firefox up I got a message saying: The program can’t start … (read more)

I purchases a new computer that had Firefox installed on it already.

After Windows 11 setup...

1st starting Firefox up I got a message saying:

The program can’t start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem.

After, it would load but, was getting every time I loaded it up or a new page: Gah. Your tab just crashed

I did all the solution I could find for Firefox crashing (plus more google results): https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

THIS DID NOT WORK!

But then I decided to focus on the VCRUNTIME140.dll is missing issue.

And here is what solved it for me:

  1. Visit https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
  2. Go to the section Visual Studio 2015, 2017, 2019, and 2022, and download the following executable file: vc_redist.x64.exe
  3. Install this file
  4. Restart the computer and run Firefox

Asked by kurtnordli 6 days ago

No more times on Facebook

Since yesterday on Facebook I can't see the time a post was written like I always had and like it happensa for example on Chrome, does this is happening to others? … (read more)

Since yesterday on Facebook I can't see the time a post was written like I always had and like it happensa for example on Chrome, does this is happening to others?

Asked by aussieStefano 1 week ago

Last reply by cor-el 5 days ago

downloading from google drive: this page isn't redirecting properly

Whenever I try to download a file from google drive, I get: "The page isn’t redirecting properly An error occurred during a connection to drive.google.com. This problem… (read more)

Whenever I try to download a file from google drive, I get: "The page isn’t redirecting properly An error occurred during a connection to drive.google.com. This problem can sometimes be caused by disabling or refusing to accept cookies."

Downloading google docs files from drive works fine, they convert to word and save to my downloads like normal. But downloading image files or pdfs yields this error. Right-clicking and downloading them from the folder view just does nothing. There is no difference between shared files and my own drive files. This error only happens in firefox, I can download files on microsoft edge just fine.

This has been happening for a few weeks now. Things I've tried:

-clearing cookies and cache -restarting firefox, restarting computer -checking for updates and updating firefox -disabling all my add-ons -clearing startup cache -adding drive.google.com and google.com to the exceptions for enhanced tracking protection -switching from standard to custom and unchecking cookies from the list of trackers and scripts to block, then clearing all cookies and cache -attempting to download in firefox troubleshoot mode -attempting to download in incognito mode -refreshing firefox -re-installing firefox by following the steps here: https://support.mozilla.org/en-US/questions/1233618 -turned off real-time protection on computer antivirus (default for windows 10) -turned off microsoft defender firewall

I don't even know what else I can try. I assume it's a firefox error because this only happens using firefox on my laptop - I use firefox mobile and can download the same files on my phone. Does anyone have any advice?

Asked by jslamovits 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Firefox displays a blank screen on startup

Hi, I have firefox on my Ubuntu 23.04. When i start it it shows a black screen. I click quit on my system and then i startup and it lunches normally. What am I doing wron… (read more)

Hi, I have firefox on my Ubuntu 23.04. When i start it it shows a black screen. I click quit on my system and then i startup and it lunches normally. What am I doing wrong or how to fix it?

Asked by rokd25999 2 weeks ago

Last reply by jonzn4SUSE 1 week ago

Firefox says "You are currently offline" but I'm NOT!

I keep getting this error message. But I am NOT offline! I have several other tabs open, and the tab that is says is offline isn't. Any idea what I can do? I tried… (read more)

I keep getting this error message. But I am NOT offline! I have several other tabs open, and the tab that is says is offline isn't.

Any idea what I can do? I tried troubleshooting mode but I didn't find anything out.

Firefox version 112.0.2 (64-bit) (up to date it says).

Thanks for any help.

Asked by avivaldi72 3 weeks ago

Last reply by avivaldi72 3 weeks ago

clicking picture in picture causes video to go full screen

Hello, Would someone please give me a fix for the Picture in picture issue I'm experiencing. Regardless of the page I'm visiting, after clicking the PiP icon, the video g… (read more)

Hello, Would someone please give me a fix for the Picture in picture issue I'm experiencing. Regardless of the page I'm visiting, after clicking the PiP icon, the video goes full screen. I read a thread from several months ago, but didn't see any fix for this. Thank you!

Asked by whthek 1 month ago

page will involuntarily changes size or will highlight text not requested.

Using Firefox, my page will involuntarily changes size or will highlight text not requested. If I need to change a setting...please send instructions to: [email-removed… (read more)

Using Firefox, my page will involuntarily changes size or will highlight text not requested.

If I need to change a setting...please send instructions to: [email-removed]


(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by mcmkb42 2 months ago

Last reply by cor-el 2 months ago

  • Solved

I can't save files in Firefox

Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 W… (read more)

Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 With Chrome everything works perfectly so I assume it's a problem from Firefox.

When I open a PDF, a MP3 or any file, the "save" option doesn't display anything. Usually it opened a dialog where I could choose the folder where I wanted to download the file, but now I have nothing.

I have only 4 extensions: - adblocker ultimate - duckduckgo privacy essentials - vuejs dev tools - zotero connector

I always had them and I never encountered any problem.

Asked by DJ Caësar 9114 2 months ago

Answered by DJ Caësar 9114 2 months ago

Firefox hangs up

If I have to go more than 2 steps into a web site, example accessing my propane account, Firefox hangs up and I need to use a different browser to access my account. This… (read more)

If I have to go more than 2 steps into a web site, example accessing my propane account, Firefox hangs up and I need to use a different browser to access my account. This happened with ChatGPT, when I got to the log in page Firefox hung up, I used the CCleaner browser to get into the website. I'm guessing I have something setup in the security settings of Firefox that's blocking me.

Asked by Henry Barrett 3 months ago

Last reply by cor-el 3 months ago

  • Solved

My Firefox is broken.

When I open Firefox it's just a black page and anything I click on isn't responsive. I can't go into options or anything. Sometimes Firefox doesn't even load. It worked f… (read more)

When I open Firefox it's just a black page and anything I click on isn't responsive. I can't go into options or anything. Sometimes Firefox doesn't even load. It worked fine earlier than all of a sudden It stopped working today. Web pages don't load. Nothing works

I seen a post earlier that had a link to a supposed fix but I couldn't figure it out. So if anybody is able to help me it would be much appreciated. I am not an advanced user when it comes to Firefox

Asked by extraordinarycj 3 months ago

Answered by extraordinarycj 3 months ago

The WidevineCdm plugin has crashed

I'm not able to any DRM content on my Firefox. It's playing properly on Chrome as well as Prime Video apps on my Windows. I tried submitting crash reports from my account… (read more)

I'm not able to any DRM content on my Firefox. It's playing properly on Chrome as well as Prime Video apps on my Windows. I tried submitting crash reports from my account.

I tried reading Get help section, but most of the doubts were on MacOS.

Windows specification Edition Windows 11 Pro Version 22H2 Installed on ‎29/‎9/‎2022 OS build 22621.1105 Experience Windows Feature Experience Pack 1000.22638.1000.0

It has been happening with the latest update for last 1 month. It was working earlier as expected.

I'm using Firefox Version 109.0.1 (64-bit)

I've already tried reinstalling Firefox on my Windows, but It didn't work.

Asked by kapil kumar 3 months ago

Last reply by Dropa 3 months ago

Firefox lockup on Yahoo Mail and failed session restore

I am currently using a Yahoo Mail account and have been for years but recently when on the yahoo mail page I get a red notification tellimg me I'm not connected to the in… (read more)

I am currently using a Yahoo Mail account and have been for years but recently when on the yahoo mail page I get a red notification tellimg me I'm not connected to the internet on the tab displaying Yahoo Mail.

All other open tabs are able to access the net with no problem.

The only way to clear the issue is to open task manager, select all user info whereupon I will see one or two entries under Firefox using massive amounts of memory, i.e most open windows will have between 4.000k and 10.000k allocated but the top two entries arranged under memory use will both be firefox showing around 13.000.000k and 1.500.000k but with no information to identify which tab in firefox is using that amount.

If you select the 13.000.000 and end process, it ends that entry and nothing happens, if you then end the 1.500.000 process it crashes firefox and every single tab and window closes.

Restart firefox and it will open with the session restore page, hit restore existing session and watch the pages reopen and one iteration will head for the 13.000.000 mark again and Yahoo will not load at all.

It usually takes one or two more crashes until the session restores and Yahoo Mail loads and opens as if nothing has happened.

Today however after 4 attempts I eventually got a cannot find server notice on the yahoo page so I hard reset my router and after manually diabling and re enabling my network adapter my computer re-established a newtwork connection but when I restarted Firefox again the restore session was greyed out and only the new session button was available.

In the new session it loaded Yahoo mail immediately and when I tried to see if I could manually restore the session using the top right menu button, there is no session restore information or button at all.

Go to the history tab and there are no closed tabs or windows ( both greyed out) but the recent history display and the history itself is showing all the previousl pages.

I searched online and found this link https://support.mozilla.org/en-US/questions/1267353#:~:text=If%20your%20tabs%20disappeared%20and%20the%20previous%20session,3.%20Close%20Firefox%20Delete%20sessionstore.jsonlz4%20file%20More%20items but none of the information in it matches anything in my file system even though I too am still using Windows 7. This is the version in the update history Firefox 108.0.2 (20230104165113) Details Installed on: 6 January 2023 at 15:40:33 Status: The Update was successfully installed

Can anyone help with the why one particular tab in firefox keeps trying to monopolise memory use for itself and how to stop it, and whether there is any way to recover the previous session information as I can't find anythig remotely relating to it on my system at all:-(

Thanks

Asked by mac_rame 4 months ago

Last reply by Dropa 4 months ago

  • Solved

Firefox using too much RAM

Hello, I've just downloaded firefox, making the switch from chrome. Doing so I've migrated a couple of tabs and extensions I had. Totally it was 50 tabs, with 6 extensio… (read more)

Hello,

I've just downloaded firefox, making the switch from chrome. Doing so I've migrated a couple of tabs and extensions I had. Totally it was 50 tabs, with 6 extensions, I've downgraded now with the switch and it's only 37 tabs and 2 extensions, even so firefox is using more ram than google by a large amount. With 50 tabs open, chrome was using 1.5gigabytes of memory. With the same 37 tabs and extensions, firefox is currently using 6 gigabytes of memory.

The tabs used are from reputable sources, so firefox shouldn't be breaking on these websites. The extensions I am using at the moment on firefox is, Ublock origin, Dark Reader.

As far as reputation goes, firefox should be using less Ram than chrome. Is there a setting I should know about to lower such performance issues? Firefox acceleration is ON.

Thank you for any answers.

Asked by jaxhagglund 4 months ago

Answered by jonzn4SUSE 4 months ago