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Constant Crashing on Mac OS – Little hope for solution

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I … (read more)

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Asked by stephenp1394 3 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Sometimes Quora.com will not run properly in a newly opened session. Other times it works perfectly.

Fairly regularly I go to the Quora.com site to answer questions others have asked. Perhaps in one in four times I launch Firefox browser and go to this site it will not r… (read more)

Fairly regularly I go to the Quora.com site to answer questions others have asked. Perhaps in one in four times I launch Firefox browser and go to this site it will not respond beyond the first page and eventually report that something on the page is slowing the browser. If this does not happen, everything works normally and very quickly.

The only way I can continue is to close the browser completely and relaunch. Even if I wait a minute or so, when I relaunch it tells me Firefox is already running and asks if I wish to close it. If I let it close the browser, the new launch normally works perfectly.

When the problem occurs, opening other tabs and closing the original one does not seem to make a difference. It still does not work properly.

I am not sure when this started, and I have only experienced this problem on this one site. When I have tried using the Chrome browser I have not seen this happening on this site. I don't like the Chrome browser but have it installed to allow streaming my screen to a Chromecast dongle.

The Firefox browser in the Windows 64-bit version 92.0.

This start happening a few weeks ago (it is now mid September 2021). I am not sure whether something has changed in Firefox or in the Quora site. I have seen this problem on both my Windows 8.1 Pro and Windows 10 Pro PCs.

Asked by str8chat 1 month ago

Answered by str8chat 9 hours ago

  • Solved

Bad rendering fonts on page https://www.mdbg.net

I have problem with site https://www.mdbg.net if I use webpage fonts. This problem is only on MacOS version. Windows version don't have any problem. I use Firefox version… (read more)

I have problem with site https://www.mdbg.net if I use webpage fonts. This problem is only on MacOS version. Windows version don't have any problem. I use Firefox version 93.0

Asked by Mrtvola 1 day ago

Answered by cor-el 1 day ago

  • Solved

FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later.

FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailab… (read more)

FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later. Chrome is working on same sites. I use FireFox to enter sweeps and it is mostly useless to me now. I am using Windows 10, Norton SafeWeb, "Cookies are not important to me", Roboform. Can I revert to a usable version of FireFox, or can you tell me how to fix it?

Asked by Howard Steeley 1 week ago

Answered by jscher2000 1 week ago

  • Solved

Link do not load on page after Firefox upgrade

I frequently use the site SAM.gov to look at US government solicitations where documents are posted for the public to download. Recently the links to those documents fail… (read more)

I frequently use the site SAM.gov to look at US government solicitations where documents are posted for the public to download. Recently the links to those documents fail to load on Firefox when it did just a couple of weeks or less ago. I am now forced to use MS browser just to see those.

For example go to https://sam.gov/opp/81551b02dd2d4e2b8fc06ce327d57113/view look for "Attachments" about 2/3 of the way down and you can see the circling caterpillar thingie where the links should be.

is there a setting or fix? Thank you in advance

Asked by Rahzan 4 days ago

Answered by FredMcD 4 days ago

  • Solved

Cannot log in to a specific account

When I attempt to log in to my HomeDepot account I get this error message "We're sorry. There was a temporary technical issue. Please try again later." I have no problems… (read more)

When I attempt to log in to my HomeDepot account I get this error message "We're sorry. There was a temporary technical issue. Please try again later." I have no problems with all other browsers.

Asked by thuff47 1 day ago

Answered by cor-el 1 day ago

  • Solved

Lost of all opened TABs in all my opened windows

Hello there !!! Today I had serious damage to my Mozilla Firefox. When I started up Firefox I realized that I lost all my opened tabs on all my (three) opened windows, al… (read more)

Hello there !!!

Today I had serious damage to my Mozilla Firefox. When I started up Firefox I realized that I lost all my opened tabs on all my (three) opened windows, although I had checked the box "Restore previous sessions" in the settings section.

I opened "settings" and I saw this box unchecked !!!!!

The unfortunate event of this failure is that I restarted Firefox and even worse I restarted the PC.

Now I wonder, after all these, if there is a way to restore all my lost TABs that, I believe, there are hidden somewhere...

Asked by rogergr311049 3 days ago

Answered by cor-el 2 days ago

  • Solved

Pop-up window won't fully display on webpage

On bankofamerica.com, when I log in, it asks for acknowledgment and once I give it, a terms and timeout timer window is supposed to pop up with a 'continue' button furthe… (read more)

On bankofamerica.com, when I log in, it asks for acknowledgment and once I give it, a terms and timeout timer window is supposed to pop up with a 'continue' button further down. I only get the top 1/4" or maybe 1 line of the window and can not get past this point. It works fine on other major browsers. Any ideas on why?

Asked by justin.spitzer 2 days ago

Answered by justin.spitzer 2 days ago

  • Solved

Lost Firefox data after trouble shooting ""A copy of Firefox is already open. Only one copy of Firefox can be open at a time" error on Mac. Any way to recover my info?

I had an issue where when I tried to open firefox I received an error that said ""A copy of Firefox is already open. Only one copy of Firefox can be open at a time". Afte… (read more)

I had an issue where when I tried to open firefox I received an error that said ""A copy of Firefox is already open. Only one copy of Firefox can be open at a time". After looking at some other support articles I came across this article that appeared to fix the issue after entering a command in terminal https://support.mozilla.org/bm/questions/1254772, and I guess I deleted the wrong version because after being able to reopen my browser I had none of my saved bookmarks, extensions, history, or any other account info.

Is there any way I can recover my lost browser info or am I just completely SOL?

Asked by ian83124 3 days ago

Answered by FredMcD 2 days ago

  • Solved

How do you identify the process id of a specific tab

Hi, I have scoured the web and can't seem to find a solution to this. Either firefox doesn't support this feature or I haven't looked enough. How can you identify the p… (read more)

Hi,

I have scoured the web and can't seem to find a solution to this. Either firefox doesn't support this feature or I haven't looked enough.

How can you identify the pid of a tab in firefox? There isn't a tab in the task manager that shows this, like with chrome, opera, and edge.

I'd appreciate any help.

Thanks

Asked by dpma123 3 days ago

Answered by cor-el 3 days ago

  • Solved

Firefox needs a memory limit

Firefox needs a limit on memory usage. I was developing a tiny web page on Linux (PopOS) and accidentally created an endless loop in Javascript that ate memory (by growi… (read more)

Firefox needs a limit on memory usage. I was developing a tiny web page on Linux (PopOS) and accidentally created an endless loop in Javascript that ate memory (by growing an array). My entire OS became inoperable and had to be hard-rebooted. I was surprised this could happen due to Javascript (a sandboxed browser language), running in a web page (a sandboxed app) running in a Firefox browser that is supposed to protect users from the world wild web. One errant line of legal Javascript in HTML should not equate to a denial-of-service attack.

A sensible approach would be similar to the nice warning given when a script takes too much CPU, offering the user the choice to continue or stop the script when a tab exceeds some reasonable size: a fixed MB size, or say 10% of real RAM memory.

Ideally there should also be some hard limit calculated by Firefox according to the machine's available memory and Firefox's reasonable percentage of it. For example, maybe limit Firefox (all tabs combined) to 50% or maybe 75% of real memory, so that the O/S has a reasonable chance to remain operational so that a bad tab can be closed. Otherwise, Firefox could cause the O/S to lock up, resulting in data loss if there are tabs or other apps outside of Firefox that have unsaved changes.

Thanks for your consideration!

Asked by firefox1574 4 days ago

Answered by jscher2000 4 days ago

  • Solved

white bars on sides of window when title bar is disabled

Since three updates ago there are white bars on three sides of my Firefox window whenever I disable the title bar. (The bars should be visible if you open the first pictu… (read more)

Since three updates ago there are white bars on three sides of my Firefox window whenever I disable the title bar. (The bars should be visible if you open the first picture I've attached over a coloured background. The second picture shows the bars disappearing when the title bar is switched on.)

This problem persists in Safe Mode and even after a fresh installation of Firefox, so I am confident that my add-ons and themes are not the issue. The bars also show up when using the Firefox default theme, so a custom theme is not the problem either.

I have also tried, to no avail: Updating my graphics driver, changing my screen scaling, cleaning the registry. And of course simply restarting my computer.

I am at a loss as to what the issue is or how I can fix it.

Asked by white_bars 1 week ago

Answered by white_bars 4 days ago

  • Solved

Windows 11 Minimize/Maximize Buttons Missing (Tablet Mode?)

My minimize/maximize buttons have suddenly gone missing. I found other answers on this site that say Tablet Mode is the culprit; indeed, the density settings within Firef… (read more)

My minimize/maximize buttons have suddenly gone missing. I found other answers on this site that say Tablet Mode is the culprit; indeed, the density settings within Firefox are telling me Tablet Mode on.

However, tablet mode was officially removed in Windows 11. It's not in the settings, it's not in the Control Panel, and registry edits don't seem to work either. So what's going on here? A regression? How do I get my minimize and maximize buttons back?

Asked by lunabunn 4 days ago

Answered by cor-el 4 days ago

  • Solved

Nightly 95 on Windows 11 - Minimize & Maximize Buttons Are Missing

I have recently clean installed Windows 11 on my computer. I have noticed with the current Nightly 95 install that the minimize & maximize buttons are completely gone… (read more)

I have recently clean installed Windows 11 on my computer. I have noticed with the current Nightly 95 install that the minimize & maximize buttons are completely gone, only the close button is there. Even when I click on the area where the 2 missing buttons are nothing happens. When I double click the same area, the area behaves the same way as the rest of the top bar, it either makes the current window become a smaller window or a full window.

I have also installed Firefox 93 and 94 Beta 6, they both behave as normal with the minimize and maximize buttons visible and usable, just like any other program or Firefox version ever on Windows. Also, before I clean installed Windows 11, I used Nightly 95 on Windows 10 within the last day or so and I don't recall ever having this behavior happen there either.

Is this behavior on Nightly 95 on Windows 11 intentional or an error? I know Firefox has and is going through a massive GUI update and other user facing changes with Proton, but wasn't sure if this had anything to do with the trouble I am experiencing. I also understand that Nightly may have a lot of changes and features that are unique to it. I honestly just wasn't sure about this issue.

Thank you in advance for any and all help!

Asked by 7apple7 5 days ago

Answered by jscher2000 5 days ago

  • Solved

How to get Firefox to find the profile?

Firefox will not open saying it can't find the profile. There is a profile in the Application Support folder and old ones on the desktop. I followed the directions to acc… (read more)

Firefox will not open saying it can't find the profile. There is a profile in the Application Support folder and old ones on the desktop. I followed the directions to access the profile manager through Terminal, but it didn't work. This Firefox Application is one I restored from Time Machine. I got into this problem when I tried to update Firefox. My MacOS system does not meet the requirements to install the latest Firefox. Apparently, my former Firefox got uninstalled in the effort to install the latest version.

Asked by rdservants 5 days ago

Answered by jscher2000 5 days ago

  • Solved

Firefox 93.0 causing graphic resolution issue in Facebook - Candy Crush - Win10 PC

Facebook - Candy Crush - Win10 PC game image and text is brighter - less vibrant and fuzzy in latest Firefox 93.0 version. Confirmed by downgrading back to 92.0.1 and gam… (read more)

Facebook - Candy Crush - Win10 PC game image and text is brighter - less vibrant and fuzzy in latest Firefox 93.0 version. Confirmed by downgrading back to 92.0.1 and game was crisp and clear again. Went through all the recommended trouble shooting basics - clear cash and history, check Firefox settings = no improvement. First screen shot below is 93.0 Second screen shot is 92.0.1

Asked by PlatonicSolid 1 week ago

Answered by cor-el 5 days ago

  • Solved

Video lagging

Hello, I have issues with Firefox developer version for couple months now, when I play videos, like youtube, or other sites they constantly lag. They play for like 1min a… (read more)

Hello, I have issues with Firefox developer version for couple months now, when I play videos, like youtube, or other sites they constantly lag. They play for like 1min and lag, continue for another 2min then lag etc etc. (even short videos on twitter lag). It was not like that before and I don't have this problem in other browsers. Does anyone know what can be the problem here? Thanks

Asked by nicaya 2 weeks ago

Answered by Bithiah 2 weeks ago

  • Solved

Firefox display issues on Windows 10 21H1

I'm confused by this issue as Firefox worked fine until recently but an older version doesn't fix the problem. At first I only had issues with LibreOffice and Firefox. LO… (read more)

I'm confused by this issue as Firefox worked fine until recently but an older version doesn't fix the problem. At first I only had issues with LibreOffice and Firefox. LO would only open in safe mode, Firefox opened but did not working correctly. The fix for LO was to disable skia so I suspect that is the cause of the Firefox issues, but it could also be a driver issue. Weird thing, Google Chrome also uses skia and although I had an issue with Chrome suddenly not loading, an uninstall/reinstall fixed it. I am aware skia is a Google project so it may be that Chrome and Firefox use different versions of skia.

Issues: Firefox opens and I have my extensions etc across the top but the main window is blank. No websites display. Switching tabs doesn't work. If I open a "More troubleshooting information" tab for example, I can only access/view that tab by closing the first tab. A few menu options work (help menu - Troubleshoot Mode and More troubleshooting information both work fine) but Settings doesn't work. I tried Firefox in safe mode but it makes no difference. I tried refreshing Firefox but it makes no difference. I tried clearing the startup cache but it makes no difference.

This is on a dual boot with Windows 10 and Ubuntu Studio 21.04. I also have Firefox v93.0 (64-bit) installed on the Linux partition and it works fine.

Asked by babs.keeley 1 week ago

Answered by jscher2000 1 week ago

  • Solved

Firefox unexpected behavior with text fields

I'm using Firefox Portable. For some reason, in text fields, firefox will randomly "paste" (for lack of a better term) the localhost into a text field and act like it's … (read more)

I'm using Firefox Portable. For some reason, in text fields, firefox will randomly "paste" (for lack of a better term) the localhost into a text field and act like it's pressed enter. It can occur when I'm changing tabs, typing, and occasionally when I'm doing nothing at all.

Is there any way to stop this? I've updated the software and tried reinstalling. I don't have any extensions or anything added to the base install. It happens randomly, but more and more frequently. These are new Windows 10 computers (mostly Panasonic FZ-55s, some Dell Toughbook models), and I can't find anything on them that would be causing this issue.

Any help would be greatly appreciated.

Asked by jtravis23 1 week ago

Answered by jtravis23 1 week ago

  • Solved

Narrow font on some websites

On websites that renders text in the users' installed fonts, the text gets rendered in Arial Narrow. This only happens on Firefox; attached are screenshots of https://nya… (read more)

On websites that renders text in the users' installed fonts, the text gets rendered in Arial Narrow. This only happens on Firefox; attached are screenshots of https://nyaa.si/ and https://mpv.io/ on Firefox and in Chromium.

A quick glance at about:config with the search term "font" shows no modified settings.

Any fixes?

Asked by fakeymcnoexist 1 week ago

Answered by fakeymcnoexist 1 week ago