Firefox Support Forum

Firefox updated today and all of my previous bookmarks are gone. How can I get these back? The latest backup on my computer is from 2020 so that is not an option. My browser information/bookmarks was working perfectly when I closed out last night. I need that information.

I want to stop Firefox from silently updating in the background during browsing sessions. When it finishes updating like this, currently open tabs stop working and I can no longer open new tabs. The only fix is to restart Firefox. This is a problem if I am, for instance, going through a set of web forms as the information I enter will then be deleted and I have to start again.

When I have used Firefox on Windows, the requirement to restart Firefox to install updates has always been indicated by some change to the settings button on the top right of the window. With Ubuntu, the update is downloaded and installed without any action from my part, and given that it is quite disruptive this is unacceptable.

I have tried a number of ways of changing this, none of which work. Under the general settings tab, there are no options for changing the way updates are handled. Settings under about:config appear to do nothing. I have app.update.auto set to false, and app.update.notifyDuringDownload is set to true. I have attempted to circumvent these by setting a policy using the policies.json:

{

 "policies": {
   "DisableAppUpdate": true,
   "AppAutoUpdate": false,
   "BackgroundAppUpdate": false
 }

}

None of these have made the slightest change to how Firefox handles updates.

I am running Firefox 110.0.1 (64 bit) on Ubuntu 20.04.5 LTS, but I should point out that this has been a problem for the last several years of Firefox versions on the same OS.

Ive tried all the forums with support and none of them worked. Troubleshoot mode works and fixes the scrolling but even after disabling all extensions and themes the scrolling still does not work. I've done the refresh page and uninstalled and installed. Scrolling works with all other programs but not firefox.

Hi

Little thing really but still slightly annoying. why cant i move the Extensions button? I personaly have no need for it on my browser and i really dont like it there! thats where my bookmarks button sits. I use Firefox because its the best and most customizable browser available, so i struggle to understand why this one button is uncustomizable. Please could you unlock the button so it can be places anywhere, like the rest the buttons of your awsome browser, or as in my case, just removed.

thanks guys Keep up the awsom work.

Phil Jewell

My USB connected mouse no longer scrolls in Firefox. The mouse is working correctly in other programmes eg: Thunderbird and other web browsers. Can you sugest possible solutions please. I am using the latest Firefox update with the latest available windows 10 update . Many thanks Keith Carpenter

I cannot get any sounds through Firefox. Regular audio through stand alone programs run fine, but when I attempt to run something through the browser, I get nothing. I have checked all the well known, and some obscure sites for solutions, and nothing is working.

When I click on "Google Apps" in Firefox (with links to Calendar, news etc.) says "can't load". When I try with Chrome is loads fine. What can be done to fix that?

I recently got Windows 10 set up with a Korean keyboard, but when I go to Firefox, the language remains English. To wit, I am typing this right now with the Korean keyboard selected. Tabbing out to a different program works as expected.

When I try to switch the keyboard, it doesn't matter which is selected--it always types in English.

I could find no troubleshooting help online for this.

Why is Firefox ignoring my input language?

If i am on "computer 1 at work" and use the sync tab, will my "computer 1 at work" sync to my "computer 2 at home", OR will "computer 2 at home" be synced to "computer 1 at work"? I don't want to lose my passwords or bookmark toolbar items. I also do not want personal items from my home computer on my work computer.

Does anyone know how I an shift the icons for the add-ons back towards the left? As for some unknown reason, they have magically appeared towards the middle.

I have attached an image and the problem is highlighted in red.

I am trying to reset my password as it has not been changed in a while. When I go to the change password area of my profile, I type in my existing password, and the new one, and then it says "Incorrect Password" every time. I know that I am typing it correctly, and I have even used the exact same password to login to this very device, and my mobile device, to double and triple check I have it right. It works when logging in to Firefox, but when used in the change password area it tells me the password is not correct. I am at a loss what to try next.

After Firefox's update to 110.0.1 I have lost all the passwords and history The logins.json, key4.db and places.sqlite are in their place in profile. What's wrong with all that and how to fix it?

I tried to optimize settings for these aging eyes, and now I have messed up the pages such that I can't read some lines. I am not a computer person, and some terminology I don't understand. Specifically, how do I set the colors, etc. so that I can read the items? Is there a default button to set everything back to normal? Thank you, [email removed from public]

I just installed a fresh copy of Windows 11 and last Firefox, and get some weird rendering of letters on some websites. It seems that the end of a letter is bolded so to speak (screenshot attached). Also, there is an unnatural widening between the lines of text on the same websites (screenshot attached). This does not appear on other browsers. What can I do to correct it?

yesterday firefox did an update and now I can't move my search bar, normally the search box is on the keft, I,ve tried dragging it left but it doesn't it just go back to the right, in all the years of using firefox never had a problem like this before

I recently reset my password for my Walmart account. After doing this, I logged out and attempted to log back in.

Strangely, the log in page appeared more as a "create account" page, that is to say, it asked for an email, my full name, and to create a password.

I called support while still sitting on the page, we reasoned that if I tired to "create account" with my existing email that I was using, logically, i would get an error saying that I already had an account using that email, so I continued and to my surprise--I logged in.

However, I cannot view any of my personal information, nor the items I had saved in my cart or any type of payment information.

Mind you, I had an conflict with the Feb update to Firefox and Walmart which was similar except that I can see the image of a cart on the cart and purchase history page, at that time there were no images, but it seemed to sort itself out over a couple of hours.

As with that error, I logged into Walmart with Chrome, using the new password and am able to view all my information. I can also log into the ap with my new password, and view all my information. I simply can't log into it with Firefox and see anything, it's almost as if did create a new accoiunt, except that I can log in with the new password and view all my information in Chrome and the ap on myh phone.

To sum it up, I changed the password in Firefox, the new password works in all three cases except in Firefox I cannot view my personal information.

I do not have a screenshot of the page when I first tried to log back in with Firefox, though it was odd and somewhat unexpected.d The only way to change my password now is in Chrome, or the ap, so I cannot say if that screen would appear again or not or what would happen.

Nevertheless, I understand that Walmart.com has become a "known issue" for a lot of people. I contacted, supposedly, their IT support and was told that it would probably fix itself, more or less.

Still, I thought to post this just in case.

Thank you.

Dear Firefox Support,

I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Firefox on my new system and attempted to retrieve my saved pages. While browsing through the settings, I discovered a backup recovery button in the bookmarks section and assumed it would restore my previous session in Firefox. Unfortunately, this action deleted all my saved bookmarks and set them to the default settings.

I am extremely disappointed and upset about losing all of my bookmarks, and I am hoping that you can assist me in recovering them. Additionally, I have been unable to locate any method of restoring my saved pages, and I would appreciate your advice on this matter as well.

Please let me know if there is anything that I can do to retrieve my lost bookmarks and recover my saved pages. Thank you in advance for your assistance.

Sincerely,

Pavlo

I have been unable to see any linked in page for a while now. Clicking on a link from a message email opens a page which just displays LINKEDIN.

If I copy/paste the link into a private window I can get in, but not with a normal window. I've ran CCcleaner but nothing changes, cleaned everything!

the links work in other browsers in normal mode, why not firefox?