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I get this errror everytime I search: An error occurred during a connection to justcookwell.com. PR_END_OF_FILE_ERROR

When I try to search or use Firefox it is extremely slow and I get an error. I used microsoft edge and do not have this issue. I am ready to stop using Firefox and got ba… (read more)

When I try to search or use Firefox it is extremely slow and I get an error. I used microsoft edge and do not have this issue. I am ready to stop using Firefox and got back to Microsoft Edge.

Asked by vgirdler 2 months ago

Last reply by cor-el 2 months ago

Internet occasionally stops working for the "default-release" profile while others are fine

Occasionally, the internet will stop working for my “default-release” profile. When I search for something or go to a website, I get “Hmm. We’re having trouble finding th… (read more)

Occasionally, the internet will stop working for my “default-release” profile. When I search for something or go to a website, I get “Hmm. We’re having trouble finding that site.” (refer to the attached screenshot). Then, I have to wait a couple of minutes and reopen Firefox to get back internet access. But, other profiles work uninterrupted, and other applications also work fine. I don’t have any antivirus installed. I tried reinstalling Firefox to no avail. It would be really helpful to hear any suggestions or solutions for this problem.

Installed Add-ons: Bitwarden, Ublock Origin, Keepa, Honeym, Facebook Container, Unhook, Privacy Badger, I don't care about cookies, Universal Bypass, Cookie AutoDelete 3.6.0, Enhancer for Youtube, SponsorBlock, Copyfish Free OCR Software, 600% Sound Volume, LeechBlock, Return YouTube Dislikes

Asked by fireyfox2435 2 months ago

Last reply by Terry 2 months ago

moz back up says my profile is corrputed

moz back up says my profile is corrupted. my emall works in every way, but when try to use moz back u to make a back up it says my profile is corrupted . Can someone te… (read more)

moz back up says my profile is corrupted. my emall works in every way, but when try to use moz back u to make a back up it says my profile is corrupted . Can someone tell me how to fix this ? Or can someone tell what I can do that is better ?HELP!!!!!!!!

Asked by spyder3 2 months ago

Last reply by cor-el 2 months ago

Lost passwords after refreshing firefox

I refreshed Firefox and all my passwords disapeared even though it stated they would be saved. I followed online instructions and copied and pasted the old data into the… (read more)

I refreshed Firefox and all my passwords disapeared even though it stated they would be saved. I followed online instructions and copied and pasted the old data into the new profile. Although I can see the old login data is there nothing shows up in the saved passwords section in settings. HELP! all my passwords are badly required as I have no other record.

Asked by rjwp2014 2 months ago

Last reply by Terry 2 months ago

Screen Layer on my YouTube Videos

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a … (read more)

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a pink layer on YouTube videos. I tried reinstalling the browser, refreshing it. everything I could. And no chance. I am going to share with you a screenshot of what I mean.

Asked by Obada Edel 2 months ago

Last reply by Dropa 2 months ago

CSV file Recognized as Ms excel file

I am working in firefox 100.0.2(64-bit). While loading files from the input element the file.type of a .csv file shows application/vnd.ms-excel instead of text/csv. What … (read more)

I am working in firefox 100.0.2(64-bit). While loading files from the input element the file.type of a .csv file shows application/vnd.ms-excel instead of text/csv. What could be the problem here? It works perfectly fine in chrome.

Asked by yd4011439 2 months ago

Last reply by Dropa 2 months ago

Prinitng Error

Unable to print through firefox. Not even to a pdf file. the printing dialogue box doesnt load itself. Just circling around since lsat two versions. Stuck at a thing...Pl… (read more)

Unable to print through firefox. Not even to a pdf file. the printing dialogue box doesnt load itself. Just circling around since lsat two versions. Stuck at a thing...Pls fix. Attached screenshot.

Asked by Prerak 2 months ago

Last reply by Dropa 2 months ago

Problem Downloading My MP4 Files

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I downloa… (read more)

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I download videos from my Flickr account using Chrome - so why can't I download them as mp4 files in Firefox???

Thank you for your assistance in solving this issue

Asked by vjgarden 2 months ago

Last reply by Dropa 2 months ago

I recently had a windows update (currently running WIndows 11) and since then, my screen appears blurry / low-resolution.

I recently had a windows update (currently running WIndows 11) and since then, my screen appears blurry / low-resolution. I have tried re-installing, adusjuting the DPI … (read more)

I recently had a windows update (currently running WIndows 11) and since then, my screen appears blurry / low-resolution. I have tried re-installing, adusjuting the DPI settings and troubleshooting compatability - nothing is working. Can you advise?

thanks

shane

Asked by shane.knopp 2 months ago

Last reply by Dropa 2 months ago

Word and some jpg attachmets not opening. AOL says it is a browser problem. Have cleared cache (previous advice) still got problem. This a new problem last month. Help please

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix … (read more)

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

Asked by DavidWalker 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Where do I find the Instructions for Snip & Sketch Snip?

I would like to remove some of the border on a 'clip' that I saved from the Internet. So I downloaded Snip & Sketch Snip, and now there is the 'SSS' button on my des… (read more)

I would like to remove some of the border on a 'clip' that I saved from the Internet. So I downloaded Snip & Sketch Snip, and now there is the 'SSS' button on my desk top. Now all I need are some instructions that tells me how to use it! Where are they hidden?

Asked by warp4dennis 2 months ago

Last reply by Dropa 2 months ago

How to Customize Keyboard Shortcuts on Mac

Hello Team, Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts. By default … (read more)

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman

Asked by Naman Bansal 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox Snap Disables Zoom (Ubuntu 22.04)

PSA: The snap version of Firefox (as implemented in Ubuntu Desktop 22.04) will not open a Zoom meeting link. The alternatives are: - Google Chrome, etc. - Borrow a Window… (read more)

PSA:

The snap version of Firefox (as implemented in Ubuntu Desktop 22.04) will not open a Zoom meeting link.

The alternatives are: - Google Chrome, etc. - Borrow a Windows machine and log into your meeting there.

What a disaster.

Asked by eb40 2 months ago

Last reply by cor-el 2 months ago

Hmm. We’re having trouble finding that site. Why

I am tring to access this website and getting this message Hmm. We’re having trouble finding that site. We can’t connect to the server at https://frontwirestudios.com/. I… (read more)

I am tring to access this website and getting this message

Hmm. We’re having trouble finding that site.

We can’t connect to the server at https://frontwirestudios.com/.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Asked by janiprabhat 2 months ago

Last reply by Dropa 2 months ago