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Keyboard not working in tablet mode

I just installed the latest version of firefox (83.0)(64-bit). now when I use my MS surface in tablet mode, the virtual keyboard pops up for about a second and then disap… (read more)

I just installed the latest version of firefox (83.0)(64-bit). now when I use my MS surface in tablet mode, the virtual keyboard pops up for about a second and then disappears. Chrome and edge works ok. just firefox.

Asked by roberta5 1 day ago

Last reply by rtpevehouse98 1 day ago

Cannot Log Into Online Banking Site

I am having trouble logging into my bank's website from Firefox. It's worked fine for several years and I have no clue what triggered it all of a sudden. Furthermore, I c… (read more)

I am having trouble logging into my bank's website from Firefox. It's worked fine for several years and I have no clue what triggered it all of a sudden. Furthermore, I can log in just fine from various other browsers.

I have Google around on the issue for awhile now, and have troubleshooted several different things based on what I've Googled, such as clearing all site cookies, data, cache, etc. Also I had a pop-up blocker add-on but I removed it and that didn't do anything. Lastly, I tried completely uninstalling Firefox and re-installing it without ANY add-ons, but it still doesn't work.

Details on what happens: I go to the log in page, and I put in my user and password and click to log in, and it does nothing. It just basically refreshes the page, so the page comes back up with blank user and password fields.

Any help/ideas on the matter would be much appreciated. Thanks.

Asked by dpsadler11 4 days ago

Last reply by tamara.alferoff 3 days ago

speeding up Firefox

I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like … (read more)

I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like Facebook, Gmail, everything I've saved for quick links over the past 2 years. I want my computer back, just the way I had it. This is a nightmare. I'd much rather my browser run slow (it really wasn't running slow). I tried a system restore, but it didn't restore things the way I had them. Please, what do I do to reverse this nightmare, and please don't ever offer to speed up my browser again.

Asked by ginchinchili 4 days ago

Last reply by ginchinchili 3 days ago

  • Solved

Add-Ons don't work; Apple MacBook Air M1

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox … (read more)

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox Beta (which supports Apple Silicon but crashed a lot) and restarting my computer, as well as re-installing the Add-Ons. Nothing works. How can I fix this?

Asked by aaronkurz6 4 days ago

Answered by Tom J 4 days ago

Trouble accessing particular web sites

I'm having problems with 2 websites. One is www.realestate.com.au - I can't search this site at all (I've previously used it thousands of times). The second one is www.… (read more)

I'm having problems with 2 websites. One is www.realestate.com.au - I can't search this site at all (I've previously used it thousands of times). The second one is www.gumtree.com.au I've posted items for sale on this site, it will allow me to log into my account but repeatedly boots me off. I've contacted them and they say to delete my browsing history (done) and upgrade my browser (it already is the latest version). I've no idea what to do next. I have no trouble with other websites (to date!).

Asked by downshifterx2 1 week ago

Last reply by FredMcD 6 days ago

Weird Scrolling with version 83

Good Morning Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had opene… (read more)

Good Morning

Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had openend the wrong browser...so I went check about:config , and found some values where changed as new default values:

general.smoothScroll.mouseWheel.durationMaxMS 200 general.smoothScroll.mouseWheel.durationMinMS 50

I tought it was me the problem so I installed an older version of Firefox (80.0) in order to compare, and found a normal scrolling and those values:

general.smoothScroll.mouseWheel.durationMaxMS 400 general.smoothScroll.mouseWheel.durationMinMS 200

I think this is a mistake from devs, if i wanted to have horrible scrolling, I could just use Edge instead of Firefox, could you please bring the original scrolling back to Firefox?

Thanks

Asked by Wolfy 1 week ago

Last reply by dfpercush 1 day ago

Stopped receiving emails in Thunderbird

Hi I have stopped receiving emails in Thunderbird. I can still see mail including new mail if I log into Gmail website. When I click "Get messages" Thunderbird says "Conn… (read more)

Hi I have stopped receiving emails in Thunderbird. I can still see mail including new mail if I log into Gmail website. When I click "Get messages" Thunderbird says "Connected to imap.gmail.com" but doesn't go on to my Inbox. I can still send messages. I have tried removing Thunderbird and reinstalling it. I had do that manually the automatic install would not recognise my password. I have tried removing saved passwords and reentered myGmail password. I tried changing my login settings to no password and my Connection security to None. I have tried the suggestions on the Thunderbird website, including disabling my internet security (Eset). Help, please Cheers Roger

Asked by Roger 34 minutes ago

Firefox sometimes ignores PDF Application settings

I have been updating as changes are announced but have not visited one particular site for a month, so I do not know when this bug was introduced. Although clicking on PD… (read more)

I have been updating as changes are announced but have not visited one particular site for a month, so I do not know when this bug was introduced. Although clicking on PDFs on most sites "saves" the PDFs according to the application PDF settings, this one particular site opens the PDF file in your built-in viewer instead of saving the file.

I have both of the PDF Application settings set to "Save File" and set "pdfjs.disabled" = true. There are no issues with changing any settings and, other than this one site, Firefox is working just fine.

I know that there is a "Save" button on the viewer, but this just adds two extra steps for these PDF files that I want to save.

I inspected the element and it appears to be <a _ngcontent-hmk-c29="" class="edoc-linkIcon">Statements</a>

Any suggestions on how to fix this?

Asked by Questor 1 hour ago

Recently closed tabs can't be restored/don't exist

As I have a bunch of tabs open, whenever I restart my computer I don't wish to lose all my tabs. Yet every time I restart, I am unable to restore the tabs/windows that we… (read more)

As I have a bunch of tabs open, whenever I restart my computer I don't wish to lose all my tabs. Yet every time I restart, I am unable to restore the tabs/windows that were previously open and I have to resort to searching through my history. Is this a bug with Firefox?

All the other "solutions" I've seen don't restore what has already been closed, but they are more preventative measures for the future. It should work the same way Chrome does. I haven't changed any default settings either and I wasn't browsing in private.

Asked by dreamdark31 2 hours ago

Cannot post any new Youtube comment

I cannot post any comment on Youtube on Mozilla Firefox. I can on Chrome and Edge. I use some add-ons (Screenshot below) but I'm pretty sure they don't interfere with it.… (read more)

I cannot post any comment on Youtube on Mozilla Firefox. I can on Chrome and Edge. I use some add-ons (Screenshot below) but I'm pretty sure they don't interfere with it. I might have switched a parameter of Mozilla or I am blind and I cannot see where I should click to post a new comment on Youtube. I've put another screenshot of the comment section in which you can clearly see there is no option visible to post a new comment under a video..

Any idea or recommendation ?

Have a nice day tho.

Asked by cocodebruyn 3 hours ago

Why do I have so many parties tracking me

I have a new Dell XPS 13 with the current version of Windows 10. I only use Firefox (83.0 64bit) for internet access. CCleaner (free version, 5.74.8198 64 bit) tells me t… (read more)

I have a new Dell XPS 13 with the current version of Windows 10. I only use Firefox (83.0 64bit) for internet access. CCleaner (free version, 5.74.8198 64 bit) tells me that I have accumulated 5000 some trackers since my last cleaning 3 days ago. Is CCleaner wrong? Is Dell or Windows 10 adding trackers when I am not using my browser? I have not cleaned out the Dell bloatware because I have not had time to see whether some are useful.

I did not have this issue on my old Lenovo laptop. I would get trackers but not 5000 in 3 days.

Suggestions would be appreciated.

Thanks!

Asked by McDaniel97 3 hours ago

Unable to get into Telstra emails

Is anyone having an issue with Firefox and Telstra Webmail. I am able to log in but it just stays on the page with the 3 dots flashing. I can get into emails on Chrome an… (read more)

Is anyone having an issue with Firefox and Telstra Webmail. I am able to log in but it just stays on the page with the 3 dots flashing. I can get into emails on Chrome and on my phone just not on my laptop. It only started yesterday I refreshed FF and cleared history,but problem is still occurring. Not sure if it is a Telstra issue or FF issue.

Asked by toppotsechuca 4 hours ago

Last reply by cor-el 3 hours ago

Tab crash on Dell XPS with Dual GPU

I have a Dell XPS with dual GPU - integrated and dedicated. I've been having Firefox tabs crashing ever since updating my Intel drivers. The newest driver update fixes s… (read more)

I have a Dell XPS with dual GPU - integrated and dedicated. I've been having Firefox tabs crashing ever since updating my Intel drivers.

The newest driver update fixes some sluggishness I was having, but now Firefox is crashing.


Things I've done:

Reinstalled a fresh copy of Firefox Disabled Hardware Acceleration Reinstalled the iGPU driver Downgraded Firefox 1 version Chkdsk'd

about:crashes hints towards dual gpu issue from what I can understand

Asked by hareuhal 4 hours ago

Try to log in to viki.com and there's an error message

2 days ago, i tried to log in to viki.com. And there's an error message that's popped up saying that 'something has been wrong', 'it was unexpected' and 'try again'. But… (read more)

2 days ago, i tried to log in to viki.com. And there's an error message that's popped up saying that 'something has been wrong', 'it was unexpected' and 'try again'. But on MS EDGE, i can log in this site. Thanks for helping.

Asked by i.vasselin 5 hours ago

Random characters missing from web page views

Recently (the last week), my Firefox browser is randomly dropping characters from the text of a web page. I have the latest update (83.0 (64-bit)) and have also tried reb… (read more)

Recently (the last week), my Firefox browser is randomly dropping characters from the text of a web page. I have the latest update (83.0 (64-bit)) and have also tried rebooting and uninstalling and reinstalling Firefox. This problem is not happening with other programs, (text editors, spreadsheets) or in chrome. I have attached an image below to show the problem. If I refresh the page, usually all the characters appear. If I select the text, the characters also appear. Any suggestions? I haven't recently added any new plugins.

Asked by dwipf 5 hours ago

Last reply by dwipf 4 hours ago

Bookmarks are not syncing to a new computer

Can someone please help me recover my bookmarks? I'm on a new pc where everything else seem to have loaded/synced properly (passwords etc., even history!), except bookmar… (read more)

Can someone please help me recover my bookmarks? I'm on a new pc where everything else seem to have loaded/synced properly (passwords etc., even history!), except bookmarks. I keep getting several "error-sync" entries on the about:sync-log page, and the most recent one is this:


1606947749379 Sync.LogManager DEBUG Flushing file log 1606947749380 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947749395 Sync.LogManager DEBUG Log cleanup threshold time: 1606083749395 1606947749435 Sync.LogManager DEBUG Done deleting files. 1606947839372 Sync.Service DEBUG User-Agent: Firefox/83.0 (Windows NT 10.0; Win64; x64) FxSync/1.85.0.20201112153044.desktop 1606947839372 Sync.Service INFO Starting sync at 2020-12-03 00:23:59 in browser session Sp_pb61PlEwF 1606947839373 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1606947839383 Sync.Status INFO Resetting Status. 1606947839383 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1606947839385 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947839385 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947839387 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947839689 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/info/collections 1606947839691 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/info/configuration 1606947839692 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947840028 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/info/configuration 1606947840029 Sync.Service DEBUG Fetching global metadata record 1606947840029 Sync.Service DEBUG Weave Version: 1.85.0 Local Storage: 5 Remote Storage: 5 1606947840029 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1606947840029 Sync.Service INFO Testing info/collections: {"extension-storage":1596004421.07,"crypto":1575190028.97,"prefs":1606947142.6,"forms":1606947748.03,"history":1606947748.98,"passwords":1606947144.22,"clients":1606947140.69,"tabs":1606947746.94,"addons":1606940985.44,"bookmarks":1580300137.21,"meta":1606946899.5} 1606947840029 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1575190028.97 1606947840029 Sync.Synchronizer DEBUG Refreshing client list. 1606947840031 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1606947840031 Sync.Engine.Clients DEBUG Resetting clients last sync time 1606947840034 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947840324 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/storage/clients?full=1&limit=1000 1606947840334 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 5 reconciled. 1606947840334 Sync.Engine.Clients DEBUG Refreshing the known stale clients list 1606947840337 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1606947840338 Sync.Engine.Clients INFO Hiding stale client vZb4SpntBjuk - in known stale clients list 1606947840339 Sync.Engine.Clients INFO Hiding stale client mlPnFwJ0LOly - in known stale clients list 1606947840344 Sync.Synchronizer INFO Updating enabled engines: 3 clients. 1606947840346 Sync.Synchronizer INFO Syncing all enabled engines. 1606947840346 Sync.Engine.Prefs INFO 0 outgoing items pre-reconciliation 1606947840347 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947840350 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation 1606947840351 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947840351 Sync.Engine.Tabs INFO 1 outgoing items pre-reconciliation 1606947840352 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947840439 Sync.Engine.Tabs INFO Posting 1 records of 53266 bytes with batch=true 1606947840439 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947840439 Sync.Collection DEBUG POST Length: 53266 1606947842332 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/storage/tabs?batch=true&commit=true 1606947842336 Sync.Engine.Bookmarks DEBUG Checking if server sync ID noA0W_Nni92p matches existing 1606947842339 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation 1606947842361 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842362 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust 1606947842512 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree 1606947842513 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree 1606947842665 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} 1606947842666 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1606947842666 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1606947842666 Sync.ErrorHandler DEBUG bookmarks failed: MergeError: Item fqrDn3Gez_9A can't contain itself(resource://gre/modules/SyncedBookmarksMirror.jsm:1412:5) JS Stack trace: MergeError@SyncedBookmarksMirror.jsm:1412:5 handleError@SyncedBookmarksMirror.jsm:774:22 1606947842666 Sync.Engine.Addons DEBUG Refreshing reconciler state 1606947842666 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon DoH Roll-Out (version=2.0.0, id=doh-rollout@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0, id=formautofill@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=39.0.0, id=screenshots@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon WebCompat Reporter (version=1.4.0, id=webcompat-reporter@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compatibility Interventions (version=16.0.0, id=webcompat@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Default (version=1.1, id=default-theme@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=1.1, id=firefox-compact-light@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=1.1, id=firefox-compact-dark@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Alpenglow (version=1.1, id=firefox-alpenglow@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Google (version=1.1, id=google@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Amazon.com (version=1.3, id=amazondotcom@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Wikipedia (en) (version=1.1, id=wikipedia@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Bing (version=1.2, id=bing@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon DuckDuckGo (version=1.1, id=ddg@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Tab Reloader (page auto refresh) (version=0.3.5, id=jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg@jetpack) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon uBlock Origin (version=1.31.0, id=uBlock0@raymondhill.net) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.8.1.1, id=gmp-gmpopenh264) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Widevine Content Decryption Module provided by Google Inc. (version=4.10.1582.2, id=gmp-widevinecdm) 1606947842668 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1606947842677 Sync.Engine.Addons.Store DEBUG gmp-gmpopenh264 not syncable: type not in whitelist: plugin 1606947842677 Sync.Engine.Addons.Store DEBUG gmp-widevinecdm not syncable: type not in whitelist: plugin 1606947842677 Sync.Engine.Addons INFO 0 outgoing items pre-reconciliation 1606947842677 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842677 Sync.Engine.CreditCards DEBUG First sync, uploading all items 1606947842677 Sync.Engine.CreditCards INFO 0 outgoing items pre-reconciliation 1606947842678 Sync.Engine.CreditCards INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842678 Sync.Engine.Forms INFO 0 outgoing items pre-reconciliation 1606947842678 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842678 Sync.Engine.History DEBUG Checking if server sync ID ZRpBiW5vkUGm matches existing 1606947842679 Sync.Engine.History INFO 1 outgoing items pre-reconciliation 1606947842680 Sync.Engine.History INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842681 Sync.Engine.History INFO Posting 1 records of 755 bytes with batch=true 1606947842681 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947842682 Sync.Collection DEBUG POST Length: 755 1606947843000 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/storage/history?batch=true&commit=true 1606947843001 Sync.Engine.Extension-Storage INFO 0 outgoing items pre-reconciliation 1606947843002 Sync.Engine.Extension-Storage INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947843003 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of creditcards - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of history - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping validation: no engines qualify 1606947843003 Sync.Synchronizer INFO Sync completed at 2020-12-03 00:24:03 after 3.62 secs. 1606947843003 Sync.Declined DEBUG Handling remote declined: [] 1606947843003 Sync.Declined DEBUG Handling local declined: [] 1606947843003 Sync.Declined DEBUG Declined changed? false 1606947843003 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1606947843004 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1606947843004 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1606947843007 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by propoz 5 hours ago

Last reply by cor-el 5 hours ago