Firefox Support Forum

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox browser (years ago). While I was researching a different issue, I found other users' posts about app.normandy. They all said that it allowed Mozilla to do what Mozilla promised not to do: run studies in violation of users' preference to opt out. Based on what I learned from those posts, I found where app.normandy was in my computer's about:config and toggled it to false. I want to thank those other users for their posts. Mozilla's explanation, also according to those posts, is that "Normandy is a collection of servers, workflows, and Firefox components that enables Mozilla to remote control Firefox clients in the wild based on precise criteria." Aside from whether or not Mozilla should be remote-controlling clients in this way, does it really consider all the diverse places in the world where its users live to be "in the wild?"

Hello,

Since the last Firefox update I am being prompted for my primary password at random intervals of time. Before I only needed to enter my primary password once per session and this new behavior is a bit worrying as I didn't see it documented anywhere (is that really Firefox asking me for my credentials?). I had a look in the settings but couldn't see any new "timeout" feature or anything in the Privacy & Security section. What gives?

Thanks for any answer that will explain this mew behavior.

This problem has been around since the latest version of the old version, and has carried across into the new version. Ctrl+A, Ctrl+C and Ctrl+V no longer work with Google Translate on linux. I have tested in other browsers and it they all work fine. Firefox on Windows also works fine, this problem seems specific to linux.

When you press any of the Ctrl combinations it simply deselects everything and moves the cursor to the end of the text. Mouse works, but it's not practical if you are cutting and pasting all day long.

Site: https://translate.google.com Firefox version: 89.0.2 (64-bit) OS: Ubuntu 20.04

Google Translation is critical to my work so my current solution is I no longer use Firefox. I hope that someone knows of a quick fix, or if it's a bug it's easy to fix as I'd hate to permanently move away from Firefox for something like this.

Thanks!

Can't seem to catch it "on camera", so I'll have to do my best to describe it.

When hovering over a canvas element on a certain site, the cursor is meant to change from your system default to a custom one. When doing so, the cursor briefly (blink-and-you'll-miss-it) shows a larger, glitchier version of the custom cursor, and then fixes itself and changes to the custom cursor as expected.

I reported it to the admins of the site, who tell me it might be something to do with my GPU. I've tried disabling hardware acceleration, I've tried clearing my startup cache, I've refreshed Firefox, I've ran in safe/troubleshooting mode (in case it was any of my add ons - it was not!), i've updated my BIOS and graphics card (Firefox is up-to-date). I've restarted Firefox itself multiple times. It does not happen in my other installed browser (Brave). I also cleared my cache for that site to no avail.

The only way it seemed to fix was when I ran OBS (recording/streaming program) and tried to record it. I don't know what it did, but it came back when I stopped recording.

Whenever I check "about Firefox" under the Help menu, if there are updates, FF automatically downloads and installs them. This is not my preferred method of installing updates. When I go to the Tools/Settings and type in "Updates", I find that the "Automatically install updates (recommended)" button is selected. Of course, I immediately change this to the "Check for updates but let you choose to install them" setting, which lasts until I (manually) install the next update. At that point, the new update setting defaults back to "Automatically install updates (recommended)".

Is there a way to make my update selection stick?

I was on firefox today and it suddenly crashed. I haven't installed any new extensions in over a week - I try reopening it and I see that the window opens and closes instantly. I've restarted my computer, uninstalled and reinstalled firefox, refreshed firefox, deleted folders that have cache in it in roaming & local, attempted to go into safe mode, tried to open the profiles. None of it fixes the problem, nor do the windows for firefox profiles and safe mode stay on enough for me to even look at it. I assume that it keeps crashing, but I can't figure out how to fix it. The browser is stuck on troubleshooting mode now.

Here's a link of how it looks like to me now (not sure if links are allowed though).

Let me know if I should give any information to help solve it.

This morning my firefox opened normally and nothing was out of the ordinary. Later today I turned on my laptop again and when I opened firefox it asked me to make a "profile". I thought that maybe firefox had updated and was now using profiles or something, so I choose to "create new profile" and just left it at its default name. Upon opening I noticed that all my data was gone...

No errors, it just doesn't show. (Whether ABP is on or off.) Same thing happened at IE.

The last issues I ran into with this section (news quiz), no matter which week I clicked on, it always and ONLY opened to one quiz from a couple of years ago. Open Slate to Slate News Quiz. Click on any week. There is text, but the news quiz never fills page.

https://slate.com/news-and-politics/2021/07/slate-news-quiz-state-department-mustafa-al-kadhimi-brunner-fire.html

So I'm seeing unknown access to bsscommerce.com well as other sites being initiated by script/extension. This is a major problem with Firefox. Lack of Security. Also, it won't show which script/extensions initiated these requests. Thanks for nothing. Talking about security and privacy is CHEAP.

Since updating to 90.0.2 I keep getting "You do not have permission to open the application “Firefox.app”. when trying to watch a short video from my emails, for example Epoch times or PragerU.

every time i click the application, it loads for a moment and then a windowed tab flashes for a second, before immediately closing itself. no error messages or crash reports are visible after.

Firefox keeps crashing, when I boot it up a prompt appears for half a second asking if I'd like to go to safe mode, but the prompt window instantly closes after half a second. I have tried refreshing the app, uninstalling, and reinstalling, and nothing seems to work. The app was working a day before this. How can I get it to work properly again? It is worth noting that I had to ask my parents to allow my computer to use firefox the day before all this happened, but after that, it worked fine. Only now there are crashes every time.

I am getting a Bad Request notice when I try to make a payment on my PayPal account. It says browser sent a query the server does not understand. How do I fix this?

My OS got updated to Gnome 40.3 after that the configuration got mess up, when checking the about:support page the page was blank so I refreshed Firefox. After that the problem persist so I erased the "places.sqlite" and "favicons.sqlite" as instructed in the troubleshoot page but then I got the following problem and uninstalling, erasing the program files and reinstalling Firefox in the OS didn't solve it

Task: checkIntegrity - Unable to check favicons.sqlite integrity: [Exception... "Could not open connection to /home/IndianaRoy/.mozilla/firefox/x23t4bki.default-release/favicons.sqlite: 2153971714" nsresult: "0x80630002 (NS_ERROR_STORAGE_IOERR)" location: "JS frame :: resource://gre/modules/Sqlite.jsm :: openConnection/</<&nbsp;:: line 1110" data: no] > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Hello,

On a fresh win10 installation, I installed the latest version of firefox (90.0.2). However, firefox won't start after that.

I tried starting from the command line in safe mode (firefox.exe -safe-mode), and I see very briefly (less than a second) a window with the title bar "Open Firefox in troubleshot Mode ?" starting to appear, but it disappears almost instantly.

A similar thing (dialog window briefly appearing) happens when I try to open the profile manager from the command line.

I tried uninstalling and reinstalling, with no effect.

Any idea what could be the issue ?

JP

PS : this is posted from a mac machine, hence the mistaken mac tag. The issue is about a win10 installation

Hello,

This morning I tried opening FireFox and it would fail to open. Tried everything said on the "Firefox won't start" on the find solutions page and many youtube videos using command prompt inputs. I cannot open in safe mode and neither can I make a new profile using -ProfileManager (won't open) what happens is Firefox appears to open for just a split second some sort of error message but its impossible to see what it is. Also tried disabling security programs have ran many scans on my computer for spyware, viruses, etc but nothing. Could this possibly have occurred because I left a couple tabs open overnight??? Also to add it is not running in task manager when I try to open it. If anybody else has a fix or the same issue please let me know. Thank you.

Hello:

Quite a few iterations of Firefox ago (cannot recall which), the orientation of the drop down menu listing the bookmarks inside any folder in the toolbar was either towards the 'left' or towards the 'right', depending of the amount of screen real estate available to the right side of the screen where it was opened.

If the listing could not be properly seen by opening the drop down menu towards the 'right', it would be opened towards the 'left'.

This worked perfectly well with my three screen setup, with Firefox in a window in the centre screen. ie: Firefox knew it was inside a three screen wide setup and in the centre screen, so it also "knew" that the right edge of the centre screen was the limit for available screen real estate.

At some time this stopped working in the described manner.

It seems that Firefox now ignores the right edge of the centre screen and as a result the drop down menu for any folder in the toolbar opens to the 'right' and invades the right screen. (see attached screen capture)

If Firefox is opened in a window inside the right screen, it proeprly recognises the right edge of the screen as the limit and acts accordingly.

This is quite a problem for me: I make intensive use of the toolbar with bookmarks inside folders and subfolders and this heavily affects my everyday work.

Is there a way to get back to how it used to be? ie: Firefox using the right edge of the screen it is opened in as the limit to open a drop down menu.

Thanks in advance,

S.

I play cards at cardzmania.com using Firefox. If I exit Firefox and reload it, cardzmania remembers exactly where I was. Formerly, I could stop this by clearing the cache files at c:/users/user_name/AppData/Local/Temp andc:/users/user_name/AppData/Local/Mozilla. This no longer works. Even if I use Privazer to clear temporary Internet files, cardzmania remembers me.

In short, Mozilla is storing user data in a file I can't find and empty.

This disturbs me.

I'm not terribly concerned about cardzmania taking over my computer for nefarious purposes or spying on me, but the inability to find and delete files that permit cardzmania to remember who I am means other programs could do the same.