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Firefox 39 will not load chase.com after login

Firefox 39 (and 38 before update) suddenly refuses to load one website: after input of username and password, it refuses to go further on Chase.com. There is no error mes… (read more)

Firefox 39 (and 38 before update) suddenly refuses to load one website: after input of username and password, it refuses to go further on Chase.com. There is no error message. It is simply a completely blank page. FF does not even appear to attempt loading the page as there is on loading indicator.

This is on two Macs: iMac with Mac OS 10.9.5 and Macbook Pro OS 10.10.4. Current FF version: 39 (but started with v.38).

Have done all the troubleshooting from FF website including a complete reset, restart, checking Network settings, and every other suggestion under "some websites do not load".

Have spent an hour with Chase support including (again) clearing all cache, cookies, history, reset Firefox, and attempting to login with temporary identification codes; sometimes I get to the next page to enter that code, but the following page is - again - completely blank or, I am not even able to enter the code as I wind up with a completely blank page. No error message at all.

There is no malware evident. There is no AV software installed (it's a Mac!). There is no problem with any other website, including other financial sites requiring logins. And, there is no problem loading that website with Safari, so it does appear to be an FF problem.

Asked by dbw200 4 years ago

Answered by dbw200 4 years ago

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On Windows, can't enter anything into the address bar

I'm on Windows and for some reason this morning I can no longer enter anything typed into the address bar. Pushing Enter, clicking the arrow button or using paste & g… (read more)

I'm on Windows and for some reason this morning I can no longer enter anything typed into the address bar. Pushing Enter, clicking the arrow button or using paste & go do not work. I see other users have had this same issue but I don't see a fix for my exact setup. I am using 39.0 and on Windows 7 Professional SP1.

Asked by warpdesign 4 years ago

Answered by jscher2000 4 years ago

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Enter key not working after update?

So all of a sudden my enter key stopped working while using the address bar.. What I've tried so far 1. Starting firefox in safe mode - Didn't work 2. Reinstalling firef… (read more)

So all of a sudden my enter key stopped working while using the address bar..

What I've tried so far

1. Starting firefox in safe mode - Didn't work 2. Reinstalling firefox - Didn't work 3. Resetting without any addons - Didn't work..

So did the Update 39 screw up something or is it just me ?

Also I'm not using AVG.

Asked by Mshx1 4 years ago

Last reply by John99 4 years ago

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Cannot browse any URL, simply will not load any web page

For some months I have been unable to save any bookmarks even after re-installing. As of yesterday - irrespective of the URL I try in the address bar, the browser simply … (read more)

For some months I have been unable to save any bookmarks even after re-installing.

As of yesterday - irrespective of the URL I try in the address bar, the browser simply will not load anything. I also uninstalled and re-installed again yesterday. The bookmarks issue I can get by without although it's inconvenient. But the issue with no webpages loading is chronic as Firefox is far and away my favourite browser.

Asked by Magentae 4 years ago

Answered by John99 4 years ago

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Firefox refuses to go to web pages via the address bar

I recently updated Firefox (I don't know the update number, but for reference, the date is July 3rd 2015) and now, whenever I open a new tab and type in the address bar t… (read more)

I recently updated Firefox (I don't know the update number, but for reference, the date is July 3rd 2015) and now, whenever I open a new tab and type in the address bar to go to a website, it doesn't register when I hit enter. Autofill seems to be disabled, too. Firefox also seems to not respond more frequently than usual. (My computer is slow and around 5 years old so I am used to Firefox not responding to me every now and then.)

I've already tried system restore, but it turns out my system was out of restore points. Restarting didn't help, either. I am able to navigate the web through links, and I currently have a Google tab open to get to the websites I need rather than using the address bar, but this is worrying me. Is it something with the Firefox update that didn't sit right with my computer, or could I have gotten a virus of some kind?


Additional information added July 8th by a forum moderator. (~J99)

There is a known bug with Firefox affecting some people who have a certain type of corruption of a of a database file. This causes errors that result in the address bar not working. For such people the first step is to try to use the addon places maintenance to repair the database. If that fails the file places.sqlite needs to be renamed. Details in Firefox 39 address bar not working /questions/1070999#answer-750702

Asked by godaphelion 4 years ago

Last reply by John99 4 years ago

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Cannot Navigate Using the Address Bar

I can type in an address in the address bar or choose from the dropdown, but Firefox will not respond. I updated my add-ons, but that didn't help, so I started the brows… (read more)

I can type in an address in the address bar or choose from the dropdown, but Firefox will not respond. I updated my add-ons, but that didn't help, so I started the browser in safe mode, but the problem persists. I tried installing a newer version, even though it said I was already up-to-date, but that still hasn't fixed the problem.

Any ideas?

Asked by Shounenbat 4 years ago

Answered by John99 4 years ago

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history URL's no longer activate when placed in address box

I recently installed the latest update for Firefox and now when I select from my history (which works) the selected address will show in the address box but the browser w… (read more)

I recently installed the latest update for Firefox and now when I select from my history (which works) the selected address will show in the address box but the browser will NOT take me to the desired page no matter what I do, click enter, green arrow, etc. Any help would be greatly appreciated.

Asked by jfc21204 4 years ago

Last reply by John99 4 years ago

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Cannot use my address bar. Press enter, nothing happens. Click drop down menu and it will not go to address

Address bar is not functioning. Will not open search or open website, even when I click addresses in the drop down menu. I have tried starting in safe mode and I have tri… (read more)

Address bar is not functioning. Will not open search or open website, even when I click addresses in the drop down menu. I have tried starting in safe mode and I have tried refreshing Firefox. I even tried reinstalling Firefox. Any suggestions?

Asked by skyimp 4 years ago

Answered by skyimp 4 years ago

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Enter key is not working on address bar (OSX)

I don't know what happened but typing or pasting something in the address bar and pressing enter no longer works (nor does the Go button). I'm using OSX 10.9.4 and Firefo… (read more)

I don't know what happened but typing or pasting something in the address bar and pressing enter no longer works (nor does the Go button).

I'm using OSX 10.9.4 and Firefox 39.0, so the other suggestions such as restarting in safe mode and/or disabling hardware acceleration is not applicable.

Asked by leventy 4 years ago

Answered by cor-el 4 years ago

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After updating to latest mozilla, address bar does not work when entering in any website.

I just updated firefox and now the address bar will not direct to a website or direct to any previous website. Through shortcuts I can navigate to google's webpage and th… (read more)

I just updated firefox and now the address bar will not direct to a website or direct to any previous website. Through shortcuts I can navigate to google's webpage and then look up websites from there but firefox direct URL entry does not work. I have tried restarting in safe mode but that does not allow me to enter anything and I have tried a clean reinstallation which changed nothing.

Asked by bieleckj 4 years ago

Last reply by cor-el 4 years ago

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Firefox 39 address bar not working

The address bar is not working. I type in the address and hit enter, but nothing happens. I've also tried clicking the arrow on the right side of the address bar, but tha… (read more)

The address bar is not working. I type in the address and hit enter, but nothing happens. I've also tried clicking the arrow on the right side of the address bar, but that does not work either. All the rest of the buttons are working. I've tried refreshing Firefox, uninstalling and reinstalling Firefox, and starting Firefox in safe-mode.

Asked by kbuckler 4 years ago

Answered by John99 4 years ago

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Can't open page from address bar, tried reinstalling, disabled hardware accel, booted in safe mode..

Starting yesterday I noticed I was unable to open web pages using the address bar <enter>. I went through a few solutions posted here to no avail. I have disabled a… (read more)

Starting yesterday I noticed I was unable to open web pages using the address bar <enter>. I went through a few solutions posted here to no avail.

I have disabled all plugins, started in safe mode, refresh firefox, and reinstalled. Any help is kindly appreciated.

Asked by Freddog 4 years ago

Last reply by John99 4 years ago

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Mac - latest firefox url bar not woking

Hi, My url bar is not taking any returns after typing the address. The arrow to the right doesn't work. I have disabled every addon and still same issue. Reinstalled (rep… (read more)

Hi,

My url bar is not taking any returns after typing the address. The arrow to the right doesn't work.

I have disabled every addon and still same issue. Reinstalled (replaced) with a fresh download.

Help would be good as Firefox is the browser I use all the time and have for years

Asked by a-harvey 4 years ago

Answered by a-harvey 4 years ago

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Firefox won't load sites from URL window but will load from search window

Firefox will not load any site that I type in to the URL window. It will load any site from the start tile page or from Google search results. But never directly. The pro… (read more)

Firefox will not load any site that I type in to the URL window. It will load any site from the start tile page or from Google search results. But never directly.

The problem began a week ago.

The problem persists in safe mode. I have a few extensions and plug-ins (no add ons) but I have not installed new ones in the last year or so.

I uninstalled it and did a clean install. I did a Refresh. Hardware accelerator is off. The only thing I did not try is to create a new profile.

I am running Win 7 Ultimate 64 (though Mozilla is x86).

My system security is provided by Zone Alarm but it has been the case for at least five years and never had a problem before.

Any suggestions?

Thanks

Asked by tcorat 4 years ago

Answered by John99 4 years ago

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I can'd get my address bar to "go" to the link I type

I have the latest Firefox installed (39.0) on Mac Yosemite (latest patch applied). Yesterday, the typing in the Address Bar does not allow me to go to the link using ei… (read more)

I have the latest Firefox installed (39.0) on Mac Yosemite (latest patch applied). Yesterday, the typing in the Address Bar does not allow me to go to the link using either a "return" key or using the "arrow" button on the address bar. This could be an interaction with the Yosemite patch (10.10.4) since I just did it recently as well.

I have tried using Safe Mode (no improvement), Firefox "refresh" as well as uninstalling and reinstalling Firefox.

Help! Nothing seems to help.

Asked by markv309 4 years ago

Answered by cor-el 4 years ago

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Can't navigate by keying in URL

With the most recent update I not cannot navigate by keying in a URL, only by using a search engine. The smart suggestions (or whatever they're called) still appear in a … (read more)

With the most recent update I not cannot navigate by keying in a URL, only by using a search engine. The smart suggestions (or whatever they're called) still appear in a drop down, but selecting one of them doesn't work. Correct URL appears, but does not redirect. Issue is specific to Firefox; Chrome and IE still work normally on the same computer. I refreshed Firefox, but it still doesn't work. Anyone got any ideas about what else to try?

Asked by jenniferbalink 4 years ago

Last reply by John99 4 years ago

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After updating to V 39.0, ALL internet connectivity has stopped completely. Can not connect to any websites at all.

After updating to V 39.0, ALL internet connectivity has stopped completely. Can not connect to any websites at all. I checked my firewall software. It is Norton 360. Ne… (read more)

After updating to V 39.0, ALL internet connectivity has stopped completely. Can not connect to any websites at all. I checked my firewall software. It is Norton 360. Never have any problems with norton 360 at all. If I revert back to V 38.0.5, connectivity is resumed perfectly.

Asked by TheStarVoyager 4 years ago

Last reply by John99 4 years ago

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Awesome bar not working at all. If i type a search or try to click on anything from the drop down, it does nothing. Help!

The only thing I can get to open anything up is the search bar. I tried typing "about:config" to try to reset the search from address bar and that did nothing as well. Wh… (read more)

The only thing I can get to open anything up is the search bar. I tried typing "about:config" to try to reset the search from address bar and that did nothing as well. When I open tools at the top of my screen (i'm on mac) , I can get things like debug , etc to open from developer menu, but I'm not smart enough with computer stuff to mess with any of that. Should I try to reinstall or what? It's only since I updated it that everything seems to be screwed up, it would just be a pain in the butt to have it wipe out all my favorites, etc.

Asked by Blondie27 4 years ago

Last reply by cor-el 4 years ago

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How do I get the address bar to work again? Each and every time firefox updates, there's a new problem.

When I type an address in the address bar and click or hit enter nothing happens. Bookmarks still seem to work. I don't want to delete the program and re-install as I d… (read more)

When I type an address in the address bar and click or hit enter nothing happens. Bookmarks still seem to work. I don't want to delete the program and re-install as I don't want to lose bookmarks and things. I tried starting it in in safe mode but that didn't work. Any quick fix is appreciated.

Last update, the video downloader stopped working...next update, could not watch Youtube videos in HD. I corrected everything but I'm getting really tired of having to fix things after every firefox update. I'm on the verge of just switching browsers. When I turn on a lamp, I expect there to be light...I don't expect that every time I turn on a lamp I will have to replace the outlet, rewire switches or update the electrical wiring. A browser should not be this much of a problem. Thank you again.

Asked by Ally1327 4 years ago

Last reply by John99 4 years ago