Firefox Community Forum

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.

Windows just had an update, in that when I did it now Firefox has no sound at all in Youtube, Disney plus or any other site.

Now I did my own trouble shooting, games have sounds, my music player (winamp) has sound, I downloaded chrome and I oped volume mixer and played a video in that, there was sound.

I do the same thing in firefox and there is no sound, and in volume mixer where the lines go up showing the volume as it plays, it did it for chrome but not Firefox.

So there is no issue with my head set, my computer or my sound, it is firefox alone.

Hey there

When streaming on Firefox or using Zoom the video image pixalates in a mostly green tone. I have attached a pic. It doesnt seem to happen in other browsers.

Ideas?

Having issues with my Bluetooth AirPods and sound in Firefox. The problem being there is no sound when the device is connected and watching a YouTube video for instance. Things went wonky after the recent update to 133.0.3. At first there was no sound period. Then somehow, not even sure how, I saw that Firefox was muted in Windows (11 Pro) settings. That's a mystery unto itself since I'd never previously gone to that area. Now that I have volume through external speakers working, audio through AirPods doesn't. Everything works fine using Edge and audio from music. I know the device is connected and when that is, it's the default for where sound comes from. Used the test thing and yup there is audio. Is there something I'm missing? There must be but I can't figure out what it is. Hopefully someone reading this can point me in the right direction of resolving this issue. Thank you in advance.

I recently updated my browser, and I've noticed that while listening to music on YouTube, for some reason, the volume slider within the player also controls the stream volume within KDE Plasma's volume mixer, making for a much more frustrating experience. Now the volume resets to what was set on YOUTUBE rather than sticking to what was set in the VOLUME MIXER every time a new video plays or any time the page refreshes. This means that the volume gets reset every. single. time. The issue with this is not only that YouTube's volume slider isn't as accurate as KDE Plasma's, but also that a media player in a browser shouldn't be controlling its own system volume within the mixer because it causes issues and frustrations like these.

How do I separate player and stream volume?

Here's my inxi so you can see what I'm using/what I'm on: ```text System:

 Kernel: 6.12.9-arch1-1-znver4 arch: x86_64 bits: 64 compiler: gcc v: 14.2.1 clocksource: tsc
   avail: hpet,acpi_pm parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-znver4
   root=UUID=22984bc3-83f6-4891-a0a2-238f768ee899 rw rootflags=subvol=@
   resume=UUID=499703b6-f007-4f7c-8275-23c80bee1446 loglevel=3 ibt=off
 Desktop: KDE Plasma v: 6.2.5 tk: Qt v: N/A info: frameworks v: 6.10.0 wm: kwin_wayland tools:
   avail: lxlock vt: 1 dm: SDDM Distro: Garuda base: Arch Linux

Machine:

 Type: Desktop Mobo: Micro-Star model: MPG B650 CARBON WIFI (MS-7D74) v: 1.0
   serial: <superuser required> uuid: <superuser required> UEFI: American Megatrends LLC. v: 1.E0
   date: 07/25/2024

CPU:

 Info: model: AMD Ryzen 7 7800X3D bits: 64 type: MT MCP arch: Zen 4 gen: 4 level: v4 note: check
   built: 2022+ process: TSMC n5 (5nm) family: 0x19 (25) model-id: 0x61 (97) stepping: 2
   microcode: 0xA601209
 Topology: cpus: 1x dies: 1 clusters: 1 cores: 8 threads: 16 tpc: 2 smt: enabled cache:
   L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 8 MiB desc: 8x1024 KiB L3: 96 MiB desc: 1x96 MiB
 Speed (MHz): avg: 4546 min/max: 545/5050 boost: enabled scaling: driver: amd-pstate-epp
   governor: performance cores: 1: 4546 2: 4546 3: 4546 4: 4546 5: 4546 6: 4546 7: 4546 8: 4546
   9: 4546 10: 4546 11: 4546 12: 4546 13: 4546 14: 4546 15: 4546 16: 4546 bogomips: 134463
 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
 Vulnerabilities: <filter>

Graphics:

 Device-1: Advanced Micro Devices [AMD/ATI] Navi 31 [Radeon RX 7900 XT/7900 XTX/7900 GRE/7900M]
   vendor: Sapphire NITRO+ driver: amdgpu v: kernel arch: RDNA-3 code: Navi-3x
   process: TSMC n5 (5nm) built: 2022+ pcie: gen: 4 speed: 16 GT/s lanes: 16 ports:
   active: DP-1,DP-2 empty: HDMI-A-1,HDMI-A-2,Writeback-1 bus-ID: 03:00.0 chip-ID: 1002:744c
   class-ID: 0300
 Device-2: Advanced Micro Devices [AMD/ATI] Raphael vendor: Micro-Star MSI driver: amdgpu
   v: kernel arch: RDNA-2 code: Navi-2x process: TSMC n7 (7nm) built: 2020-22 pcie: gen: 4
   speed: 16 GT/s lanes: 16 ports: active: none empty: DP-3, DP-4, DP-5, HDMI-A-3, Writeback-2
   bus-ID: 14:00.0 chip-ID: 1002:164e class-ID: 0300 temp: 43.0 C
 Display: wayland server: X.org v: 1.21.1.15 with: Xwayland v: 24.1.4 compositor: kwin_wayland
   driver: X: loaded: amdgpu unloaded: modesetting,radeon alternate: fbdev,vesa dri: radeonsi
   gpu: amdgpu d-rect: 5120x2880 display-ID: 0
 Monitor-1: DP-1 pos: bottom-l model: LG (GoldStar) ULTRAGEAR serial: <filter> built: 2023 res:
   mode: 2560x1440 hz: 144 scale: 120% (1.2) to: 2133x1200 dpi: 109 gamma: 1.2
   size: 597x336mm (23.5x13.23") diag: 685mm (27") ratio: 16:9 modes: max: 2560x1440 min: 640x480
 Monitor-2: DP-2 pos: top-right model: LG (GoldStar) ULTRAGEAR serial: <filter> built: 2023 res:
   mode: 2560x1440 hz: 144 scale: 213% (2.13) to: 1200x2133 dpi: 109 gamma: 1.2
   size: 597x336mm (23.5x13.23") diag: 685mm (27") ratio: 16:9 modes: max: 2560x1440 min: 640x480
 API: EGL v: 1.5 hw: drv: amd radeonsi platforms: device: 0 drv: radeonsi device: 1
   drv: radeonsi device: 2 drv: swrast gbm: drv: kms_swrast surfaceless: drv: radeonsi wayland:
   drv: radeonsi x11: drv: radeonsi
 API: OpenGL v: 4.6 compat-v: 4.5 vendor: amd mesa v: 24.3.3-arch1.2 glx-v: 1.4
   direct-render: yes renderer: AMD Radeon RX 7900 XTX (radeonsi navi31 LLVM 19.1.6 DRM 3.59
   6.12.9-arch1-1-znver4) device-ID: 1002:744c memory: 23.44 GiB unified: no display-ID: :1.0
 API: Vulkan v: 1.4.303 layers: 15 device: 0 type: discrete-gpu name: AMD Radeon RX 7900 XTX
   (RADV NAVI31) driver: N/A device-ID: 1002:744c surfaces: xcb,xlib,wayland device: 1
   type: integrated-gpu name: AMD Radeon Graphics (RADV RAPHAEL_MENDOCINO) driver: N/A
   device-ID: 1002:164e surfaces: xcb,xlib,wayland device: 2 type: cpu name: llvmpipe (LLVM
   19.1.6 256 bits) driver: N/A device-ID: 10005:0000 surfaces: xcb,xlib,wayland
 Info: Tools: api: clinfo, eglinfo, glxinfo, vulkaninfo de: kscreen-console,kscreen-doctor
   gpu: corectrl wl: wayland-info x11: xdpyinfo, xprop, xrandr

Aud io:

 Device-1: Advanced Micro Devices [AMD/ATI] Navi 31 HDMI/DP Audio driver: snd_hda_intel v: kernel
   pcie: gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 03:00.1 chip-ID: 1002:ab30 class-ID: 0403
 Device-2: Advanced Micro Devices [AMD/ATI] Rembrandt Radeon High Definition Audio
   vendor: Micro-Star MSI driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
   bus-ID: 14:00.1 chip-ID: 1002:1640 class-ID: 0403
 Device-3: Advanced Micro Devices [AMD] Family 17h/19h/1ah HD Audio vendor: Micro-Star MSI
   driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 14:00.6
   chip-ID: 1022:15e3 class-ID: 0403
 Device-4: JMTek LLC. USB PnP Audio Device driver: hid-generic,snd-usb-audio,usbhid type: USB
   rev: 1.1 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-5.1:4 chip-ID: 0c76:161e class-ID: 0300
 Device-5: Micro Star USB Audio driver: hid-generic,snd-usb-audio,usbhid type: USB rev: 2.0
   speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-6:3 chip-ID: 0db0:70d3 class-ID: 0300
 API: ALSA v: k6.12.9-arch1-1-znver4 status: kernel-api with: aoss type: oss-emulator tools: N/A
 Server-1: sndiod v: N/A status: off tools: aucat,midicat,sndioctl
 Server-2: PipeWire v: 1.2.7 status: active with: 1: pipewire-pulse status: active
   2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
   tools: pactl,pw-cat,pw-cli,wpctl

Network:

 Device-1: Realtek RTL8125 2.5GbE vendor: Micro-Star MSI driver: r8169 v: kernel pcie: gen: 2
   speed: 5 GT/s lanes: 1 port: c000 bus-ID: 0f:00.0 chip-ID: 10ec:8125 class-ID: 0200
 IF: enp15s0 state: down mac: <filter>
 Device-2: MEDIATEK MT7922 802.11ax PCI Express Wireless Network Adapter driver: mt7921e
   v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 1 bus-ID: 10:00.0 chip-ID: 14c3:0616 class-ID: 0280
 IF: wlp16s0 state: up mac: <filter>
 Info: services: NetworkManager, smbd, systemd-timesyncd, wpa_supplicant

Bluetooth:

 Device-1: MediaTek Wireless_Device driver: btusb v: 0.8 type: USB rev: 2.1 speed: 480 Mb/s
   lanes: 1 mode: 2.0 bus-ID: 1-7:8 chip-ID: 0e8d:0616 class-ID: e001 serial: <filter>
 Report: btmgmt ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 5.2 lmp-v: 11 status:
   discoverable: no pairing: no class-ID: 6c0104

Drives:

 Local Storage: total: 2.73 TiB used: 493.01 GiB (17.6%)
 SMART Message: Unable to run smartctl. Root privileges required.
 ID-1: /dev/nvme0n1 maj-min: 259:4 vendor: Western Digital model: WD BLACK SN770 1TB
   size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s lanes: 4 tech: SSD
   serial: <filter> fw-rev: 731120WD temp: 38.9 C scheme: GPT
 ID-2: /dev/nvme1n1 maj-min: 259:0 vendor: Smart Modular Tech. model: SHPP41-2000GM
   size: 1.82 TiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s lanes: 4 tech: SSD
   serial: <filter> fw-rev: 51060A20 temp: 57.9 C scheme: GPT

Partition:

 ID-1: / raw-size: 1.79 TiB size: 1.79 TiB (100.00%) used: 493.01 GiB (27.0%) fs: btrfs
   dev: /dev/nvme1n1p2 maj-min: 259:2
 ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) used: 588 KiB (0.2%) fs: vfat
   dev: /dev/nvme1n1p1 maj-min: 259:1
 ID-3: /home raw-size: 1.79 TiB size: 1.79 TiB (100.00%) used: 493.01 GiB (27.0%) fs: btrfs
   dev: /dev/nvme1n1p2 maj-min: 259:2
 ID-4: /var/log raw-size: 1.79 TiB size: 1.79 TiB (100.00%) used: 493.01 GiB (27.0%) fs: btrfs
   dev: /dev/nvme1n1p2 maj-min: 259:2
 ID-5: /var/tmp raw-size: 1.79 TiB size: 1.79 TiB (100.00%) used: 493.01 GiB (27.0%) fs: btrfs
   dev: /dev/nvme1n1p2 maj-min: 259:2

Swap:

 Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default) zswap: no
 ID-1: swap-1 type: zram size: 30.45 GiB used: 1.81 GiB (6.0%) priority: 100 comp: zstd
   avail: lzo-rle,lzo,lz4,lz4hc,deflate,842 max-streams: 16 dev: /dev/zram0
 ID-2: swap-2 type: partition size: 33.5 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/nvme1n1p3
   maj-min: 259:3

Sensors:

 System Temperatures: cpu: 74.1 C mobo: 54.0 C
 Fan Speeds (rpm): N/A
 GPU: device: amdgpu temp: 43.0 C device: amdgpu temp: 72.0 C mem: 78.0 C fan: 568
watts: 165.00

Info:

 Memory: total: 32 GiB note: est. available: 30.45 GiB used: 16.65 GiB (54.7%)
 Processes: 567 Power: uptime: 6h 30m states: freeze,mem,disk suspend: deep avail: s2idle
   wakeups: 0 hibernate: platform avail: shutdown, reboot, suspend, test_resume image: 12.17 GiB
   services: org_kde_powerdevil, power-profiles-daemon, upowerd Init: systemd v: 257
   default: graphical tool: systemctl
 Packages: 2003 pm: pacman pkgs: 1982 libs: 581 tools: octopi,pamac,paru pm: appimage pkgs: 0
   pm: flatpak pkgs: 21 Compilers: clang: 19.1.6 gcc: 14.2.1 Client: shell wrapper v: 5.2.37-release
   inxi: 3.3.37

Garuda (2.6.26-1.1):

 System install date:     2024-12-16
 Last full system update: 2025-01-16 ↻
 Is partially upgraded:   No
 Relevant software:       snapper NetworkManager dracut
 Windows dual boot:       Probably (Run as root to verify)
 Failed units:            

```

thanks for firefox

but why: won't play audio https://wordcat.de/wp-content/uploads/2024/12/test-video-simplescreenrecorder-2024-12-22_opus.mp4

will play audio https://wordcat.de/wp-content/uploads/2024/12/test-video-simplescreenrecorder-2024-12-22.mp4_mp3.mp4 (bigger in filesize)

why? WHY????

I got this new Chromebook, and now I'm having issues using YouTube. When I select a video to watch, a message pops up at the top saying "To play video, you may need to install the required video codecs." I am able to watch the video I selected anyhow, with some minor issues with the picture and its frames I believe, however, when I try to watch a different video, it does not work. Sometimes it will play for a short bit, but will then stop, and start buffering. When I then refresh the page, the video will not play and will only buffer. I am not sure what to do, and if this is an issue with the browser, or the device itself, please help?

My account on thinkific is cookingasmedicine.thinkific.com When I go to the "course" and click on a video whether in my class or one I am taking, the videos will NOT play. I have been talking with Thinkific and we've gone through all the videos of yours and theirs - the settings, checked my updates and nothing works. I have no trouble on my laptop or my Iphone using firefox on laptop just on my desktop LENOVO.

I checked my set up that is on the laptop and made it exactly the same on my desktop but STILL to no avail. The videos will simply NOT play!

Would you please help me?

I have Windows 10 and currently have auto updates so I am up to date with your updates. I just can't imagine what it could be that's stopping the videos from playing? They played perfectly for three years! I have not put any new apps or programs on my computer either.

Thank you, Claire

I have a Microsoft Surface Pro 8 with a Slim Pen 2. I do a lot of searching in google maps and have noticed that I can access google maps and can use pinch to decrease and expand the maps and if I open a street view I can use touch to move the field view around as it should be. The problem occurs is when I use my slim pen. Once I have used the slim pen to move a field or open a street view the touch capability stops working. I can still close the window and other things with the touch capability (system type functions), but within the browser it's disabled.

I have not noticed this occurring in any other web site or type. For example I can go to amazon and interchangeably use the pen and touch capability without issue.

I have tested this in Google Chrome and MS Edge and it does not disable the touch capability when I use the pen.

I have noticed that just recently videos across all different websites are not displaying properly. The image part of the video is a green scrambled mess. The audio is fine, but the images are wrong. I am not having this issue on a different browser, and I'm not sure what I'm supposed to do. I don't know if changing any of the settings will help or if there's a bug in one of the updates.

Yesterday my audio on Firefox worked, today it doesn't. I tried all the regular trouble shooting solutions. - My system volume is not 0 - My tabs aren't muted - My headphones are turned on and working fine (audio works everywhere but Firefox) - I uninstalled and reinstalled my Firefox - I uninstalled and reinstalled my headphone audio drivers - Audio also does not work in a private browser, so I know the issue it's related to extensions, cookies, etc. - I had Windows 11 do a quick diagnostic, so the issue isn't Windows 11 related

Usually when this issue occurs, it's as simple as switching from "default" to a specific speaker in volume mixer, but Firefox is not appearing in volume mixer like it did in the past, as shown in the screenshot below.

I don't know what else to do at this point. In previous documentation here, the solution for some people was to wait and it eventually fixed itself, but I'd rather not have audio for weeks to months on end, so has anyone found another solution by chance?

I decided to download Firefox and make it my default browser, so I downloaded it and followed some recommendations I found online for configuring security settings...but for the life of me I can't remember what those are.

Weeks later, I decide to watch Peacock, but the error message says I need to disable my ad blocker. I search for an ad blocker in the extensions but can't find one, so I start disabling other extensions like Facebook Container...but to now avail. I follow all the usual online steps--clearing my cache, restarting the application, restarting my computer, etc--but nothing works. I have the same error with Netflix, and switching to another browser yields the same result. So it must be something wrong with my system.

Can you help?

For about 2 weeks now, the audio volume on youtube videos fluctuates up and down. The volume starts off low when a person starts to talk. For example, when the person in the video starts to talk, their voice volume is very low then within a second or two, the volume rises to normal as they talk. When they finish a sentence and start a new one (when there is a short pause in the audio) their voice is again at a very low volume, rising to normal in a second or two. This repeats as they speak throughout the entire video. This is not specific to any youtube video or youtube channel, it happens on all youtube videos. I have tried updating all audio drivers in Windows 11 - no improvement. I have tried rebooting the computer - no improvement Firefox is up to date, version 133.0 I have tried watching the same videos using Chrome and I do not have this problem.