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Locked out of my account

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled corre… (read more)

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled correctly and is accepting incoming emails. I've made a new account to write this message, I need access to my original account asap, how can I sort this?

Asked by illbeback29 1 week ago

Locked out of Firefox sync, formal request to delete personal data best solution?

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who … (read more)

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who do I contact to either get my account deleted so I can start again, or get an account reset option set to my e-mail address? Ultimately none of my devices are logged in, and I cannot find my backup code.

The impression I have so far is that you have to sign in with another e-mail account (which is what I have done now), but this is not the e-mail account I want to use.

If Mozilla are storing my name and contact details for the sign in, would the best route be a formal request for deletion of personal data?

Thanks

Asked by jim.clow 5 days ago

Last reply by jim.clow 3 days ago

Firefox account has got locked

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the… (read more)

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the same issue. If I lost this account, all my other accounts will be lost Please, help. Thanks & Regards.

Asked by Rakib 2 days ago

Mozilla, a company whose literal goal is to keep the internet free for public use, ironically makes it virtually impossible to contact them

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact"… (read more)

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact" link on most of their public facing pages. Only a select few have them. Mozilla offers absolutely no way to provide feedback from what I couldn't find. Any page with the feedback box "Did this help" thumbs up and thumbs down literally results in nothing except the box disappearing when I click thumbs down. Mozilla's emails to their email list recipients have no second form of contact information on them beyond a mysterious unnamed physical address (which is illegal btw and lololol, I am disgusted about this for a company that is supposedly all about legal transparency online). Then, Mozilla's "Contact page" (https://www.mozilla.org/en-US/contact/) contains a completely broken map that shows literally nothing but appears to be intended to show geographical regions to contact. They link to a Facebook page without a contact option. There is an extremely limited support menu that looks like it was developed by a teenage web developer and which offers NO link to a Mozilla foundation support option. The dinky little "Get Help" link at the very bottom is the only thing that could even remotely be related to getting general Mozilla foundation help/offering feedback. Clicking on that routes to the help forum homepage which has zero options for Mozilla Foundation or Mozilla pages reporting broken features and etc. The Mozilla Github seems to only be tailored towards the various Mozilla coding projects but seems to be completely absent of actual Mozilla applications such as Firefox. Doing an extremely thorough Google search for the email address of Mozilla or any of its public facing representatives resulted me with absolutely zero results. Mozilla doesn't even openly provide a mailing address to the public on its website from what I could find (this is scary to think about in a scenario where I would need to mail legal documents to Mozilla). Mozilla has no publicly listed phone number anywhere on Google. I could not even find any leaked email addresses to anyone whatsoever within the Mozilla foundation, almost as if they actively scrub them from search results. This seeming lack of connection with Mozilla's actual users is quite concerning to me. Lol, if I were writing one of Mozilla's privacy review articles on Mozilla themselves, I would give a warning sign due to a designed communication-killing wall between them and their end users.

Please reroute this concern to the correct area. I know it is not posted in the right place but Mozilla literally left me with no option on a more appropriate place to leave it.

Asked by nicholas18 2 days ago

Last reply by jscher2000 19 hours ago

  • Archived

Flash update is installed on my Administrator account, but doesn't show up or work on user account.

Running Windows XP Professional 2002, sp3, AMD 64 and generally use a "user account" that doesn't have install privileges, etc. I've installed the latest version of Flash… (read more)

Running Windows XP Professional 2002, sp3, AMD 64 and generally use a "user account" that doesn't have install privileges, etc. I've installed the latest version of Flash in the administrator account, but it won't update in the user account - it's not even showing up as a plug-in after my last install attempt. I read that I should log out of the user account completely when updating, but this didn't work. Flash works fine in the admin account. This has never happened before - all updates in admin account have shown up in user account. Help!

Asked by mlcamilli 6 years ago

Last reply by guigs 6 years ago

  • Archived

rff 40.0.3 only works for admin account

Since I upgraded to FF 40.0.3 I can only use it if started as admin account user. Otherwise it creates an instance in Task Manager and shows no window. Anyone any ideas o… (read more)

Since I upgraded to FF 40.0.3 I can only use it if started as admin account user. Otherwise it creates an instance in Task Manager and shows no window. Anyone any ideas on how to resolve this. I have used an earlier version. after uninstalling 40.0.3 and that works OK.

In anticipation of someones help; Thanks

Asked by TonysFF 6 years ago

Last reply by TonysFF 6 years ago

  • Archived

updates cause system to bog down from non-administrator accounts

My wife's account on her Windows 7 PC is a non-administrator account. When Firefox detects an update, it consistently misbehaves. It appears to consume an excessive amo… (read more)

My wife's account on her Windows 7 PC is a non-administrator account. When Firefox detects an update, it consistently misbehaves. It appears to consume an excessive amount of resources and the machine is almost unusable. I have to login to my administrator-level account and update Firefox. This usually resolves the issue until the next update, but today it's not. I can only seem to launch Firefox as an administrator.

Can you please fix Firefox so that it doesn't even try to update itself from a non-administrator account?

I never run into this problem when logged on as an administrator. It makes me wonder how this works on Unix/Linux when not running as root.

Asked by fep_coder 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

When I go to update Firefox on my Mac, it asks for Admin login to install extensions, why is that ?

Trying to update to 57.0.4 on my Mac running Sierra, it asks for an Admin password to install extensions, I don't think I'm interested in extensions, but I don't think it… (read more)

Trying to update to 57.0.4 on my Mac running Sierra, it asks for an Admin password to install extensions, I don't think I'm interested in extensions, but I don't think it actually updates Firefox if I say no ?

Asked by jconnorton 3 years ago

Last reply by cor-el 3 years ago

  • Archived

I AM BEING PREVETED FROM OPENNING AN ACCOUNT BECUSE SOMEONE BELIEVES I AM A CHILD . I AM 69, BORN

I HAD A FIREFOX ACCOUNT ON A PREVIOUS PC. BUT NOW I AM TRYING TO DOWNLOAD IT TO THIS PC AND I AM GETTING A MESSAGE THAT FIREFOX DOES NOT OPEN ACCOUNTS FOR CHILDREN. I DO… (read more)

I HAD A FIREFOX ACCOUNT ON A PREVIOUS PC. BUT NOW I AM TRYING TO DOWNLOAD IT TO THIS PC AND I AM GETTING A MESSAGE THAT FIREFOX DOES NOT OPEN ACCOUNTS FOR CHILDREN. I DON'T KNOW WHERE THIS COMING FROM: THERE ARE NO CHILDREN IN MY HOME. I WANT KNOW WHAT IT TAKES FOR ME TO GET AN ACCOUNT WITH FUREFOX?


edit: no need for dob.

Asked by only3sisters 3 years ago

Last reply by jscher2000 3 years ago

Email address of Firefox Sync Account does no longer exist

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account year… (read more)

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account years ago, but now I cannot even close the corresponding Firefox Sync account. Thanks y'all for your help!! Karl

Asked by karl.schwerdt 2 months ago

Last reply by karl.schwerdt 2 months ago

"The Big Lie" & I Don't Mean Politics

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox … (read more)

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox browser (years ago). While I was researching a different issue, I found other users' posts about app.normandy. They all said that it allowed Mozilla to do what Mozilla promised not to do: run studies in violation of users' preference to opt out. Based on what I learned from those posts, I found where app.normandy was in my computer's about:config and toggled it to false. I want to thank those other users for their posts. Mozilla's explanation, also according to those posts, is that "Normandy is a collection of servers, workflows, and Firefox components that enables Mozilla to remote control Firefox clients in the wild based on precise criteria." Aside from whether or not Mozilla should be remote-controlling clients in this way, does it really consider all the diverse places in the world where its users live to be "in the wild?"

Asked by 1&Done 2 months ago

Last reply by TyDraniu 1 month ago

deletion of my firefox account with the username d2onovangregg@yahoo.com is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have acc… (read more)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 2 months ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 2 months ago

Last reply by Seburo 1 month ago

can't logout old accounts

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button… (read more)

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button and enter the reason why I'm doing that it simply doesn't work, no errors no anything, it'll just stay there. any fix?

Asked by tsft1 2 months ago

Last reply by FredMcD 2 months ago