• Solved

F1TV stopped working

Hi, since the latet update thi week (20 november) my F1TV doesnt work anymore via https://f1tv.formula1.com/. It states : Unsupported Browser This browser is curre… (read more)

Hi, since the latet update thi week (20 november) my F1TV doesnt work anymore via https://f1tv.formula1.com/.

It states : Unsupported Browser

This browser is currently unsupported. To experience F1 TV, please switch to an alternative browser. Please see our FAQs for more information

Pleae help as this weekend is La Vega F1. Thank! Erik.

Asked by Bangsaen 2 months ago

Answered by Paul 2 months ago

  • Solved

Cannot log in to Outlook from Firefox (only)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried cleari… (read more)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried clearing cache, updating, restarting, rebooting, trouble-shooting mode, private window etc. to no avail. I get 400 error from Outlook.

Asked by webmjmweb 3 weeks ago

Answered by jonzn4SUSE 3 weeks ago

  • Solved

Our systems have detected unusual traffic from your computer network

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network… (read more)

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?". This happens on Firefox, but not Chrome or Edge. If I 'Allow' Google in the 'Exceptions - Cookies and Site Data' then I do not get the message, but it takes several seconds for Google display the resulting page. However, if I delete the cookies/cache the message will return and I have to redo the reCAPTCHA. I have scanned with Malwarebytes, Bitdefender, Hitman Pro, Trend Micro House Call and Microsoft Defender, nothing detected. Running Win 10 (64) with 'Extended Security Updates', Firefox 147.0 (64), no additional Extensions or Plugins. Also I uninstalled and reinstalled Firefox.

Asked by Runky Rodo 4 weeks ago

Answered by Denys 3 weeks ago

  • Solved

How to re-open closed tab groups?

I can't re-open a saved tab group. I saved it and closed firefox but when I returned I couldn't find where to access it. I see all of my saved tabs when I right-click on … (read more)

I can't re-open a saved tab group. I saved it and closed firefox but when I returned I couldn't find where to access it. I see all of my saved tabs when I right-click on a tab and choose "Add Tab to Group", but when I move the tab to that group it just disappears rather than open the group. Any help would be appreciated! :)

Asked by TamirVF 5 months ago

Answered by robertrao 4 months ago

  • Solved

Shortcuts on homepage missing

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned ha… (read more)

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned have disappeared. Also I can't add new shortcuts. I already have shortcuts enabled in Settings>Home>Firefox Home Content>Shortcuts.

Does anyone know how to solve this?

Kind regards.

Bárbara O.

Asked by Bárbara 4 months ago

Answered by Denys 4 months ago

  • Solved

Why is there a heart on the Firefox icon in my taskbar?

A heart has recently been included in the Firefox icon in my taskbar. What's the reason for it and what do I have to do so that the Firefox icon no longer has it? I've … (read more)

A heart has recently been included in the Firefox icon in my taskbar. What's the reason for it and what do I have to do so that the Firefox icon no longer has it? I've run a number of antimalware programs and they came up with nothing.

Asked by Denise 3 weeks ago

Answered by James 3 weeks ago

  • Solved

My location according to AccuWeather says I'm in Portland Oregon, but I'm not even in the U.S.

The AccuWeather part of the Firefox homepage says I'm in Portland, Oregon, USA, but I'm not even in the same country. I tried to change it according to the directions I f… (read more)

The AccuWeather part of the Firefox homepage says I'm in Portland, Oregon, USA, but I'm not even in the same country. I tried to change it according to the directions I found earlier, but the only drop-down for my city was another city in the US but none in any other countries. So now I can't change my location. How do I change my location? It wasn't like this yesterday and I have no memory as to how it became "Portland, Oregon" since last night. I don't even have a VPN so it isn't that. How do I change it back to my area without using my exact location?

Asked by jf 4 months ago

Answered by Paul 4 months ago

  • Solved

Cannot Detach, Move, or otherwise adjust Tabs after updating to Windows 11

Recently updated to Windows 11 after Windows 10 stopped getting supported. After putting down several smaller issues on my own, I can encountered something I cannot fix o… (read more)

Recently updated to Windows 11 after Windows 10 stopped getting supported. After putting down several smaller issues on my own, I can encountered something I cannot fix on my own. Currently, I cannot detach, reattach, move tabs (With the exception of moving tabs with the right click menu). I could do all of these on Windows 10. I have already tried the browser.tabs.allowTabDetach setting in about:config to no success. I am starting to suspect it is a problem with windows versus a problem with Firefox because of an earlier bug where I couldn't move the windows entirely without enabling the Snap Windows function in my settings.

Asked by PhasedOne1 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Linux mint firefox and google street view

Hello. I am using Linux Mint 21.3 cinnamon and Firefox 144.0.2 When I use Google maps and the yellow small pointer (cartoon) to go on a specific street, the window come b… (read more)

Hello. I am using Linux Mint 21.3 cinnamon and Firefox 144.0.2 When I use Google maps and the yellow small pointer (cartoon) to go on a specific street, the window come black when shifting to street view. My only extension is disabled, hardware acceleration unchecked, cache cleared and cookies cleared. I have made fresh install and nothing help. Troubleshooting mode allow street view to work fine but normal mode don't work. Google chrome work good. Chromium work good. And finally, Firefox work ok on my Linux mint LMDE 6.

Any idea where to go to solve this issue?

Thanks for your support

André

Asked by A Guertin 3 months ago

Answered by A Guertin 3 months ago

  • Solved

problem with aa.com site, but only when using firefox

A few weeks I started having trouble accessing the aa.com website. I would get this message: Access Denied You don't have permission to access "http://www.aa.com/" on t… (read more)

A few weeks I started having trouble accessing the aa.com website. I would get this message:

Access Denied You don't have permission to access "http://www.aa.com/" on this server.

Reference #18.8b0ec617.1769870573.b9fa42c

https://errors.edgesuite.net/18.8b0ec617.1769870573.b9fa42c

I can access without issue on Edge and Chrome, but they aren't my preferred browsers. And if I use google to directly go to a specific page within the site, such a the technical support page, I can access that, and log in from there.

I tried all of the typical trouble shooting steps, like clearing cache and cookies. None of that helped.

Then today I decided to pull out my laptop and see if I could access aa.com from there. I could, with no issues.

So, this is somehow related to Firefox, but deeper than just the browser itself. But I'm at a loss as what to check next to correct this isue.

Not sure if it's related, but the automated guesses this page makes about my browser and operating system stated that I'm on Windows 10. This computer uses Windows 11, and it came installed with Windows 11.

Asked by dana7 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

Facebook Container

Hello, I have Facebook Container installed (Windows 11) on my desktop. However, if I click a link to a FB page, say in an email or on a webpage, Facebook opens onto the … (read more)

Hello, I have Facebook Container installed (Windows 11) on my desktop. However, if I click a link to a FB page, say in an email or on a webpage, Facebook opens onto the current tab and makes it a container tab. Since I can not go back once FB is opened in the container tab, I have to open a new tab and go back to the original (pre FB) webpage. This is the only time this happens.

What settings can I change so that the Facebook Container opens Facebook into a new tab, not on top of an existing open tab?

Many thanks for the millions of us that are computer challenged.

Asked by JN 3 months ago

Answered by JN 3 months ago

  • Solved

Right click menu options and certain keybinds seem to be broken

These are technically two separate issues, but both pertain to functionality of the mouse and keyboard. Whenever I right click to bring up the menu, the options (despite … (read more)

These are technically two separate issues, but both pertain to functionality of the mouse and keyboard. Whenever I right click to bring up the menu, the options (despite being functional) do not appear in the menu proper. Instead there are just empty buttons. In addition, certain hotkeys aren't working at all. Ctrl+C and Ctrl+V to copy paste are doing fine, but Ctrl-T and Ctrl-W to open and close tabs respectively do nothing. Neither of these issues were happening yesterday.

Asked by lorijroche 2 months ago

Answered by lorijroche 2 months ago

  • Solved

Want to remove or disable AI summarizer

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this re… (read more)

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this removes an AI chatbot, even better.

Asked by kj_23marigolds 5 months ago

Answered by Paul 5 months ago

  • Locked

Diabling AI features in future updates?

I read online that Firefox is planning on implementing AI features. Given the track record of AI in other browsers leaking private information, bogging down connectivity,… (read more)

I read online that Firefox is planning on implementing AI features. Given the track record of AI in other browsers leaking private information, bogging down connectivity, and generally being a nuisance towards users, I was wondering if there will be opt out features in future updates? Or know of forum threads that will update with tutorials on how to turn off AI features?

If not, does anyone on this forum have recommendations for no-ai browsers?

Asked by Kelsey Ward 1 month ago

Last reply by WhycantIusemyemailonFF 3 hours ago

  • Solved

Memory Leak (MacOS)

I have Firefox (always updated to the latest version) and I have noticed a memory leak that EATS up RAM. I have 1 tab open, playing a set spotify playlist. within 24 hour… (read more)

I have Firefox (always updated to the latest version) and I have noticed a memory leak that EATS up RAM. I have 1 tab open, playing a set spotify playlist. within 24 hours of rebooting the machine, Firefox has swallowed 7gb of my Memory as shown in Activity Monitor/Memory Pressure. I've been having this issue for some time, updates to MACos make no difference either. NO other program does this. I've tested the same playlist in other browsers, Chrome, Safari, uses 1gb, brave/opera uses less than 500mb and they've been open for over a week. This memory leak is a bug in Firefox. I've seen it before (other software, mainly on Windows) but never like this on a Mac......How do I escalate this?

Asked by abjacobs 4 months ago

Answered by Mark 4 months ago

  • Solved

History isn't tracking correctly.

I'm conducting research on the web but nothing is being recorded in my search history which is really annoying as I need to refer back to it at times. I can find it under… (read more)

I'm conducting research on the web but nothing is being recorded in my search history which is really annoying as I need to refer back to it at times. I can find it under recently closed tabs. Please can you advise what is going on?

Asked by walkinginbluebells 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago