two-step authentication

Hi I'm a student and tedsmith1378@gmail.com account holder. I decided to install Windows 11 a few minutes ago and synced my Firefox account, but unfortunately I forgot th… (read more)

Hi I'm a student and tedsmith1378@gmail.com account holder. I decided to install Windows 11 a few minutes ago and synced my Firefox account, but unfortunately I forgot that I had to remove the recovery code before installing Windows. On the other hand, because I recently changed my phone, I do not have access to my previous phone. But I am a student and I desperately need my usernames and account passwords as well as my bookmarks for my research and lessons. In the attachment, I will send you a screenshot of my browser a few days before changing Windows I am desperately asking for your help. I can answer any question you have about your account.

Asked by ted.smith1378 18 hours ago

Firefox 94.02 under MacOS 12.01 regularly crashes

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus… (read more)

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus" did not help. Furthermore I uploaded various crashreports.

Where can I find help to solve this problem? Or is MacOS 12.01 the culprit and do I have to wait for an update from Apple?

Thanks for tour reaction! Kind regards, Miel van Hutten The Netherlands

Asked by Milowitsch 2 days ago

Last reply by Milowitsch 19 hours ago

Sorry. We’ve locked your account.

Hey I was just trying to login to my account after I created a new windows and I got this issue The confirmation email we sent to *********@gmail.com was returned and we… (read more)

Hey I was just trying to login to my account after I created a new windows and I got this issue The confirmation email we sent to *********@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account

Well can you just unlock my account as I know the password and have big data needed there. Also this email is closed by google and I mean closed not forgotten so it won't receive any emails.

Asked by lreed5033 2 days ago

Last reply by lreed5033 1 day ago

Where have my passwords gone?

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser… (read more)

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser the list is empty. Sync is working and it claims to have synced but the passwords are just not there.

Asked by JonBonJimBob 2 days ago

Last reply by JonBonJimBob 1 day ago

Regarding cookie information being deleted

Good day. I use Firefox 94.0.1 and the latest version of CCleaner. I sometimes use the "Clear Storage Button" and "Cookie Auto Delete" addons. My situation: 1. In Firef… (read more)

Good day.

I use Firefox 94.0.1 and the latest version of CCleaner. I sometimes use the "Clear Storage Button" and "Cookie Auto Delete" addons.

My situation:

1. In Firefox, settings for clearing history, Cookie, Site settings and Cache boxes are NOT checked.

2. I do some surfing. Then I'll look in the FF "Cookies and Site Data" - Manage Data, and I see cookies.

3. *Without closing the browser*, but closing any active tabs and leaving *one* inactive tab (blank) in place.

4. I will, for instance, hit the "Clear Storage Button" - which is set up to clear cookies.

5. Looking back in the FF "Cookies and Site Data" - Manage Data, the cookies have been removed.

6. Launching CCleaner, then Options, Cookies: cookie data still shows up!!!

7. I repeat the process, same result.

8. If I then *close* FF and look again at the CCleaner, Options, Cookies, the cookies info is gone.

This is the same result with using either "Clear Storage Button" and "Cookie Auto Delete" addons.

So the situation I have is this:

- I can remove cookie data from FF using an addon.

- As long as I don't close FF completely, CCleaner will still show cookie data.

- Once I close FF completely, then cookie data in CCleaner goes away.

- Please look back at #1 above.

It seems as though an addon can delete cookies in FF, and FF shows they have been deleted, but CCleaner is still picking up some residual data from FF, or so it appears.

Sign me, "Got me boggled".

Thanks for any help.

Asked by taj 2 days ago

Last reply by taj 1 day ago

No hardware accelerated video playback suddenly

When playing videos, firefox should usually be able to playback using hardware acceleration. However since some of the recent updates, this is no longer the case. My hard… (read more)

When playing videos, firefox should usually be able to playback using hardware acceleration. However since some of the recent updates, this is no longer the case. My hardware includes an intel i5-1135G7 with iris xe graphics driver version: 30.0.101.1069.

Attached are some images comparing firefox and edge.

Asked by christianmhanna 1 day ago

sign in accounts

11.27.21 iMac - OS10.11.6 El Capitan - Firefox 78.15 I have spent hours searching internet and Mozilla support. Nothing. All I want to do is switch my sign in accounts. I… (read more)

11.27.21

iMac - OS10.11.6 El Capitan - Firefox 78.15

I have spent hours searching internet and Mozilla support. Nothing. All I want to do is switch my sign in accounts. I have two. Firefox confirms this. When I go into Accounts, following existing procedures to establish a second sign in, I type in second email with response telling me this account already exists. I know that. I can even see it in the Passwords/Accounts section.

But nothing, nothing appears anywhere telling me how I can simply switch from existing sign in to the other. Nothing.

If anyone at Firefox would care to explain the secret, I would appreciate it so I can stop wasting time searching this solution.

Don't use euphemisms like some instructions do which only confuse simple answers. Please simply state Step 1, Step 2 etc

One such support page said something like select one account and click "Preferred" or the like. Saw nothing like this in my Account settings.

thanks Larry

Asked by smithl 1 day ago

How to save users bookmarks in shared folder

Hi, Presently users login through Vmware VDI to access mozilla firefox on Ubuntu OS.The VDI Ubuntu OS is on non-persistent mode , the Ubuntu image including users mozilla… (read more)

Hi, Presently users login through Vmware VDI to access mozilla firefox on Ubuntu OS.The VDI Ubuntu OS is on non-persistent mode , the Ubuntu image including users mozilla profile directory will get erased once the user logs out.

They will get new Ubuntu OS from the golden image once they login back and new user mozilla profile will be created.

Whatever user settings is done including bookmarks will not be saved , hence i am exploring to do settings directly on the golden image to save mozilla profile on shared directory (/home/user/Documents).

Kindly suggest how to save mozilla profile on shared directory (/home/user/Documents) or save bookmarks to (/home/user/Documents)

Regards, Rajesh

Asked by glraj 1 day ago

YouTube Playlist Error when Using Firefox Browser

This problem has been happening for a long time now. When I'm playing a playlist in YouTube, and YouTube automatically select the next song in the playlist, the song sto… (read more)

This problem has been happening for a long time now. When I'm playing a playlist in YouTube, and YouTube automatically select the next song in the playlist, the song stops and I get the message "Playback Paused because your account is being used in another location". This problem ONLY happens in Firefox and with this playlist scenario. If I select the song manually in the playlist, the song will play just fine. I've used other browsers Chrome and Microsoft Edge and DO NOT have the problem in there so I know my account isn't being used in another location. I've tried using multiple PC's/Laptops and both Windows 7 and 10 and the problem always only happens when using Firefox. I checked the About section in Firefox and it's showing Firefox is Up To Date.

Asked by zipperict 2 days ago

Last reply by zipperict 1 day ago

Completely lost control of Firefox

Firefox has gone mad. Have refreshed. Cannot control screen layout. I want the sidebar option for bookmarks. Have dragged what I want into the option box and presse… (read more)

Firefox has gone mad. Have refreshed. Cannot control screen layout. I want the sidebar option for bookmarks. Have dragged what I want into the option box and pressed button 'Done'. Nothing happens. I have now lost all the bars.

Have used Firefox happily for about 15 years, but now it looks as if I will havve to abandon it for a less good browser.

My email address is alastair.tilbury@btinternet.com

Asked by alastair.tilbury 1 day ago

Recently Firefox sometimes reports it cannot restore previous sessions when launched. The restore option is not set.

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have th… (read more)

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have the option to open previous sessions selected. On other occasions it starts properly with a blank page as it is configured to do.

Am I missing a setting?

It is not a major problem, I can simply enter a URL or search string in the address bar and it works properly for the rest of the session.

It is happening both on my Windows 8.1 Pro and Windows 10 Pro PCs running the 64-bit version of Firefox.

Any suggestions will be appreciated. Thank you.

Asked by str8chat 2 months ago

Last reply by str8chat 1 day ago

streaming services consistently freeze firefox

so ive only started using firefox again recently but every time i try to open a new tab and go to netflix the page will open and the preview will start playing, but the w… (read more)

so ive only started using firefox again recently but every time i try to open a new tab and go to netflix the page will open and the preview will start playing, but the window will freeze and ill be unable to click on anything, to the point i need to open up the task manager and kill the process. i also recently tried amazon prime video and the same thing happened. the other video sites that i use, crunchyroll and youtube, have not given me this problem yet. im using windows 10 with the latest updates. im not sure what could be causing this or what would fix the issue

Asked by robmue21 1 day ago

Bookmarks Sidebar randomly goes blank in Firefox 94.0.2 (64-bit) in Win 10

I keep the bookmarks sidebar open. Sometimes when I have been working in other programs and return to Firefox, the Bookmarks sidebar is empty except for the Bookmarks To… (read more)

I keep the bookmarks sidebar open.

Sometimes when I have been working in other programs and return to Firefox, the Bookmarks sidebar is empty except for the Bookmarks Toolbar, Bookmarks Menu, and Other Bookmarks headings.

When this happens, the sidebar is unresponsive.

Closing and re-opening (ctrl+b, ctrl+b) the sidebar restores everything to normal.

Any help with this issue would be appreciated.

Asked by Bill 1 day ago

No audio on iHeart radio on CJAD Montreal, Qc

No audio on iHeart radio. Audio plays on my music app and YouTube. I am on Mac OS Catalina ver 10.15.7 & Firefox 94.0.2. I have cleared my cache & cookies. Any h… (read more)

No audio on iHeart radio. Audio plays on my music app and YouTube. I am on Mac OS Catalina ver 10.15.7 & Firefox 94.0.2. I have cleared my cache & cookies. Any help would be appreciated. Keith @ Keith.wilson@mcgill.ca

Asked by keith.wilson 2 days ago

Enable Address Bar Autocompletion

As shown [https://support.mozilla.org/en-US/kb/address-bar-autocomplete-firefox|her...], under the "URL autocomplete" section, there is this feature that auto completes w… (read more)

As shown [https://support.mozilla.org/en-US/kb/address-bar-autocomplete-firefox|her...], under the "URL autocomplete" section, there is this feature that auto completes what you are currently typing in the address bar. Where does one enable/disable this feature?

Thanks for your answer

Asked by spma1 4 days ago

Last reply by spma1 2 days ago

windows voice control, NOT CORTANA

I dont know if its firefox or microsoft but starting voice control in firefox freezes it completely, can only unfreeze after the "stop listening" command. have tried trou… (read more)

I dont know if its firefox or microsoft but starting voice control in firefox freezes it completely, can only unfreeze after the "stop listening" command. have tried troubleshoting mode and nothing seems to work something you are aware of?

Asked by rht74 2 days ago

Release notes link in update

Hi All, formerly there was a "view release notes" button in the update reminder window to check whether the new release is worth the installation or not. This button disa… (read more)

Hi All,

formerly there was a "view release notes" button in the update reminder window to check whether the new release is worth the installation or not. This button disappeared several months ago. Is there a way to enable it in about:config? I think that asking about an update makes no point without showing the list of changes...

Thank you,

Gábor

Asked by btprg 2 days ago

Last reply by btprg 2 days ago

Biggest bug in all version Firefox browsers

A very serious bug in all Firefox browsers (it's been around for several years!). If you open multiple tabs (many tabs) in your browser, virtually all settings will not w… (read more)

A very serious bug in all Firefox browsers (it's been around for several years!). If you open multiple tabs (many tabs) in your browser, virtually all settings will not work, e.g. you won't open Options, Menus, various tasks, extensions, won't save your bookmarks, and many other problems. Although the browser opens a page and the Tab works! But everything else is NOT WORKING, even in Safe Mode or Troubleshooting Mode! I've reported this many times: No developer help! Windows 7 x64 Firefof Latest x64 version 20 GB RAM 4xCore CPU

Asked by nnina084 3 days ago

Last reply by nnina084 2 days ago

Firefox DevToiols block all requests

Hi! When you open network tab on Firefox devtools there is request blocking option. The hint below text box says "Add URL patterns here to block matching requests" but th… (read more)

Hi!

When you open network tab on Firefox devtools there is request blocking option. The hint below text box says "Add URL patterns here to block matching requests" but there is no documentation how to write patterns. I tried to google it like 10 different ways and did not find any documentation.

Asked by fdoywugozklvsndgax 4 days ago

Last reply by fdoywugozklvsndgax 2 days ago