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Facebook disabled problem

Hello Facebook Team, My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Commun… (read more)

Hello Facebook Team,

My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Community Standards.

This account is very important to me as I have been using it since 2014 to connect with my friends, family, and community.

I kindly request that you review my account again. I am happy to provide any identification documents needed to verify my identity.

Thank you for your time and support.

Sincerely, (Soe Kyaw Thu Soe)

Asked by Mr. Kyaw Thu Soe 1 month ago

Last reply by Paul 1 month ago

Yahoo Finance stock charts not loading.

Yahoo Finance stock charts are not loading. Never encountered this problem before this week. A GeekSquad tech support person was not able to fix the problem and recommen… (read more)

Yahoo Finance stock charts are not loading. Never encountered this problem before this week. A GeekSquad tech support person was not able to fix the problem and recommended I contact Firefox. Edge and Chrome load Yahoo Finance stock quote sites just fine; I'm only having trouble with Firefox. Any ideas on how to fix? Thanks! Carol

Asked by ghjcarol 1 month ago

Last reply by Denys 1 month ago

How to disable AI in Firefox completely?

With Firefox 144, there is unasked for/unwanted AI introduced. How do I ensure that all AI is completely disabled in my browser? I found a link describing some settings, … (read more)

With Firefox 144, there is unasked for/unwanted AI introduced. How do I ensure that all AI is completely disabled in my browser? I found a link describing some settings, but want to confirm this will disable ALL AI in the browser. I don't want it, don't trust the privacy/security holes yet to be found and would prefer it was not included in Firefox to begin with. The list I've found is:

  • user_pref("browser.ml.chat.enabled", false);
  • user_pref("browser.ml.chat.menu", false);
  • user_pref("browser.ml.chat.page", false);
  • user_pref("browser.ml.chat.shortcuts", false);
  • user_pref("browser.ml.chat.sidebar", false);
  • user_pref("browser.ml.enable", false);
  • user_pref("browser.ml.linkPreview.enabled", false);
  • user_pref("browser.ml.linkPreview.optin", false);
  • user_pref("browser.ml.modelHubRootUrl", "");

Will this do it? What about:

browser.ml.chat.nimbus

Do I need to clear that field to ensure I don't get some auto opt-in in the future as more and more of this "stuff" is put into the browser?

Why not leave Firefox as a security/privacy conscious browser and put out a separate AI browser (FirefoxML?) for those that are not as concerned. How does Mozilla ensure that no information is leaked through AI from sessions for professionals that must protect physician/patient, attorney/client information or other legally confidential information?

Asked by mozcrash1 3 weeks ago

Last reply by Denys 3 hours ago

Errors

Running Surfshark on Windows 10 or 11 and Unbuntu 24.04. Some sites and attachments giving error failures. Happening with Firefox and Edge. Need troubleshoot source. "S… (read more)

Running Surfshark on Windows 10 or 11 and Unbuntu 24.04. Some sites and attachments giving error failures. Happening with Firefox and Edge. Need troubleshoot source.


"Secure Connection Failed

An error occurred during a connection to forkliftgrocery.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."'

Attachment error.

Asked by stephenkarkos 1 month ago

Last reply by Paul 1 month ago

Firefox trying to install helper tool and doesn't open at all

Here is what the message says: "Firefox is trying to install a new helper tool. Enter your password to allow this" I tried to install but Firefox won't open. Firefox icon… (read more)

Here is what the message says: "Firefox is trying to install a new helper tool. Enter your password to allow this" I tried to install but Firefox won't open. Firefox icon just bounces around, I have to force quit to stop it. I DO NOT WANT THIS TOOL BUT I WANT TO USE FIREFOX. By the way this is sent from my other user, as the problem is on my admin. user and I can't open Firefox to do anything!

Asked by yk933zen 1 month ago

Last reply by Paul 1 month ago

Accessibility consistency

You know, I'd love to stick with Firefox as my main and only browser on my desktop. But it gets irritating when suddenly I can't use a web application or YouTube videos (… (read more)

You know, I'd love to stick with Firefox as my main and only browser on my desktop. But it gets irritating when suddenly I can't use a web application or YouTube videos (like today) won't play or anything that forces me go go back to Chrome because THAT at least works consistently.

Asked by Tiewaz 1 month ago

Last reply by Paul 1 month ago

Default to open links in a new Tab Does Not Work

Hello- When I am on a website and click link I would expect and want a new Tab to open-- I want it to open it in a new Tab and leave the page I'm on alone so I can go bac… (read more)

Hello- When I am on a website and click link I would expect and want a new Tab to open-- I want it to open it in a new Tab and leave the page I'm on alone so I can go back to the original page.

Instead, Firefox overwrites that page and the tab with the a new one, and I have to hit the back button to get back to that original page. And most often the back arrow button is grayed out and I can't get back at all.

In settings, I've tried checking the box for: 'Open links in tabs instead of new windows' but that doesn't do it. I've also tried checking the box, 'When you open a link in a new tab, switch to it immediately,' and that doesn't do it either.

I know that a work-around is to hold down the Ctrl key while clicking a link, but I'd like to set it as a default so I don't have to do that. That's a pain and not a natural function when browsing. To be sure, I want to click on links and that creates a new Tab without Ctrl Keys.

Thanks!

Asked by StevenB 1 month ago

Last reply by MrJ1nX 3 weeks ago

unable to update email associated with account

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because … (read more)

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because the primary email has been defunct for years. (I have had no reason to enter the account since that time.) Therefore I cannot receive the code to allow me to add the email. How can I proceed? Thanks in advance. PS, please respond to my current email, which is [edited from public] @gmail.com; as the notification that there has been a response will go to the prior(defunct) email too! Thanks.

Asked by deadsteen 1 month ago

Last reply by Paul 1 month ago

enable cookies in browser

I keep getting a message when loggin into my gmail account to enable cookies. I'm using firefox so I assume that's where it want cookies enabled but I don't find a settin… (read more)

I keep getting a message when loggin into my gmail account to enable cookies. I'm using firefox so I assume that's where it want cookies enabled but I don't find a setting for it

Asked by larry r 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

UI Buttons do not work, Bookmarks have all dissapeared, right click is not working.

A couple days ago, some weird issues have started: All my bookmarks are gone Any of the buttons in the UI that open a smaller UI do not work (such as the 3 bar menu… (read more)

A couple days ago, some weird issues have started:

  • All my bookmarks are gone
  • Any of the buttons in the UI that open a smaller UI do not work (such as the 3 bar menu)
  • Similarly, right clicking to open a menu (such as "Save Image") also does not work
  • Any dropdown menus in websites seem to also not work. For example, in this very support page, I could not select an option in the "Which topic best describes your question?".

I can't restart and troubleshoot Firefox since I can't access the 3 bar menu.

Asked by Nesi 3 weeks ago

Last reply by t.r.ernst 3 weeks ago

my desktop has changed i used to have buttons to access frequently used sites appear when i open firefox and now i don't, what happened and how do i get that back, in addition all my booklmarks have disapeared

my desktop has changed i used to have buttons to access frequently used sites appear when i open firefox and now i don't, what happened and how do i get that back, in add… (read more)

my desktop has changed i used to have buttons to access frequently used sites appear when i open firefox and now i don't, what happened and how do i get that back, in addition all my booklmarks have disapeared how can i get it back

Asked by jamesviney 1 month ago

Last reply by George Kitsoukakis 1 month ago

home button

i got the new update but i have one problem. where is the home button on the toolbar? i would like to just press that like before instead of opening a new page and closin… (read more)

i got the new update but i have one problem. where is the home button on the toolbar? i would like to just press that like before instead of opening a new page and closing the old one

Asked by Ms. Tyson 2 months ago

Last reply by TyDraniu 2 months ago

My bottom tool bar with all my Bookmarks are missing

I use to have at the top of my page a bottom bar that had my most frequent bookmarks..Now it is forever gone and I cannot find out how to get it back.Your new update is c… (read more)

I use to have at the top of my page a bottom bar that had my most frequent bookmarks..Now it is forever gone and I cannot find out how to get it back.Your new update is crashing my page constantly... I hate it,can I please have my old page back?

Asked by MIKE 2 months ago

Last reply by Mark 2 months ago