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previous firefox

i am trying recover my previous firefox account as my laptop went into down can you help . i have tried all options and it just sets up me a new account . [email addres… (read more)

i am trying recover my previous firefox account as my laptop went into down can you help . i have tried all options and it just sets up me a new account .

[email address]

[email address]

[mobile number]

Asked by shane20 5 months ago

Last reply by Paul 5 months ago

Gmail sign-in: Firefox asks me to insert a security key instead of asking me to scan my fingerprint

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin. When I try to go to Gmail, I enter … (read more)

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin.

When I try to go to Gmail, I enter my gmail address, and then Firefox pops up a screen wanting me to insert my security key, and there are no buttons to change how I verify my identity.

I've hunted all around for what setting in Firefox is causing it, but no luck so far. Ideas?

Asked by Robert Bart McCormick 5 months ago

Last reply by th2k 3 weeks ago

SHUTTING OFF WEBSITES

WHY ARE YOU SHUTTING DOWN WEBSITES ON WIN.10 AND NOT WIN. 11 EG. SECURE CONNECTION FAILED MAKES ME NOT WANT TO USE FIREFOX ANYMORE . WITH ALL THE ADDED CRAP TO WHAT WAS A… (read more)

WHY ARE YOU SHUTTING DOWN WEBSITES ON WIN.10 AND NOT WIN. 11 EG. SECURE CONNECTION FAILED MAKES ME NOT WANT TO USE FIREFOX ANYMORE . WITH ALL THE ADDED CRAP TO WHAT WAS A VERY STREAMLINED BROWSER

Asked by bruce bryans 5 months ago

Last reply by Paul 5 months ago

Where do I findWhere do I find the Library in Firefox for importing bookmarks,files and folders from my Google Chrome Acct to Mozilla Fireffox

You listed some processes for importing Bookmarks,folders and files from a laptop with Google Chrome Bookmarks with passwords from CSV files or Bookmarks from HTML files… (read more)

You listed some processes for importing Bookmarks,folders and files from a laptop with Google Chrome Bookmarks with passwords from CSV files or Bookmarks from HTML files. I didn't have my printer installed on my new Linux Mint Firefox Laptop so I couldn't print out the instruction to follow. Hopefully, I now have my Canon Printer installed on my Linux laptop so that I can print out all the instructions in detail. The information was posted to the right of this comment box. Please post the information again so that I can print it for reference and to follow. Thanks very much.

                                             Robb Paterson Eckner

Asked by Robb Paterson Eckner 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Block media autoplay in Firefox cannot work, after I right-click on a blank area of the page and scroll(Bug)

This is a functional bug, not a settings issue. Block media autoplay in Firefox cannot work, after I right-click on a blank area of the page and scroll. For example, I s… (read more)

This is a functional bug, not a settings issue. Block media autoplay in Firefox cannot work, after I right-click on a blank area of the page and scroll.

For example, I saw a post with a video on x.com, and the site was set to prohibit automatic video playback. But when I right-clicked on the webpage and then scrolled the page with the mouse, the video started to play automatically, which means that the function of prohibiting video playback was invalid. Very strange.


Firefox version: 141.0.3 (private-browsing No extensions are running) OS: Windows11 Enterprise 26100.4946

Asked by White 5 months ago

Last reply by Chris429er 5 months ago

Flatpak - No embedded Media/Video Playback

Since Flathub list the org.mozilla.firefox app as official, i hope this is the correct support channel. Recently i switched from distro specific package managers to flat… (read more)

Since Flathub list the org.mozilla.firefox app as official, i hope this is the correct support channel.

Recently i switched from distro specific package managers to flatpak as my application provider. The firefox flatpak won't play most embedded Video/Media on applications like in-browser fediverse clients, forums, blogs or wikis. Youtube works without any issues, Twitch is fine until there is an adbreak. Then it sometimes stops with the supported format/mime error (screenshot appended), only recoverable by cache-dismissive reload.

I used this Article https://support.mozilla.org/en-US/kb/audio-and-video-firefox and the links it contains to debug without any success. None of these samples play. just shows supported format/mime error https://test-videos.co.uk/bigbuckbunny/mp4-h265 At this test website 1. and 3. example won't play. I provided a screenshot before and after trying to click play on all the examples. https://www.tekeye.uk/html/html5-video-test-page

Contrary to the observed behavior about:support#media claims Software Decoding supported for everything except HEVC.

Chromium Flatpak has no such issues. So i copy the video url and play it with chromium. You can see: dire times.

Asked by ea8e27aa-3e5c-4e3f-89df-317234589d08 5 months ago

Last reply by jonzn4SUSE 5 months ago

Mozilla doesn't click elements on first google page. Neither "people ask" elements, nor "more images"

Browser doesn't click elements on first google page. Neither "people ask" elements, nor "more images" and images even. But only on the first page. When I change to "image… (read more)

Browser doesn't click elements on first google page. Neither "people ask" elements, nor "more images" and images even. But only on the first page. When I change to "images" tab, then it's ok. Plus doesn't click elements like left, right arrow on images on reddit.

Tried without extensions, new profile. All the same.

Asked by pub00812 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago