Showing questions tagged:

how to disable my location or delete location history

I have all the location settings I can find on my Firefox browser, google, and device turned off, but the new firefox weather widget still had my hometown as the default … (read more)

I have all the location settings I can find on my Firefox browser, google, and device turned off, but the new firefox weather widget still had my hometown as the default location, which is is not the same location as my IP address. And when I went to buy a book online through Thriftbooks with a guest account the address line autofilled with addresses in my hometown. I do not have any addresses saved to autofill. Where is this information being stored and how do I get rid of it?? Is there something in about:config I can shut off or disable?

Thank you for your time and assistance.

Open 10 3 37

Question Regarding Permission to Distribute a Repackaged Firefox Build

Hello everyone, I would like to ask for clarification regarding the distribution of Firefox through third-party packaging methods. As I understand it, Mozilla's trademark… (read more)

Hello everyone,

I would like to ask for clarification regarding the distribution of Firefox through third-party packaging methods.

As I understand it, Mozilla's trademarks and branding are protected, and in some cases official permission may be required to distribute Firefox under the Firefox name and branding.

Within the Ubuntu Touch community, there is a method called "Crackle" that can repackage existing applications and make them available as installable "Clickable" packages on the platform. One of the applications that has been repackaged in this way is Firefox.

However, this Firefox package is currently not available in the Ubuntu Touch software store because there is concern that distributing it may require explicit permission from Mozilla.

My question is therefore:

Does a project or community need Mozilla's permission to distribute a repackaged version of Firefox through a software store? If so, what would be the correct process for obtaining such permission? Alternatively, if the software is merely being repackaged to provide an installation method on another platform, without modifying Firefox itself, is additional permission still required?

We would appreciate any clarification regarding Mozilla's policies on redistribution, repackaging, and trademark usage in this context.

Thank you for your time and assistance.

Open 9 3

How can I get an unlock code, Mozilla has locked my account?

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why wou… (read more)

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

Open 1 3

New Mozilla free VPN missing from toolbar options

My browser was recently updated to 150.0.2, and on the new launch page after update describing new features, it prompted me that the new free mozilla vpn was available to… (read more)

My browser was recently updated to 150.0.2, and on the new launch page after update describing new features, it prompted me that the new free mozilla vpn was available to try. When I clicked on the link to follow the steps to set it up, it said to click the vpn icon in the toolbar, but I don't see that icon there. When I go to more tools -> customize toolbar to try to find that icon to add it back, it doesn't appear among the toolbar options. Is this something I still don't have access to because it's in a limited beta, or is there some other way I should be accessing this?

Open 7 3 82

Remove AI features from this browser

Please stop adding AI to your browser. It is making it slower and is a data privacy concern for me as well as many others. If you do not remove them I will be switching b… (read more)

Please stop adding AI to your browser. It is making it slower and is a data privacy concern for me as well as many others. If you do not remove them I will be switching browsers. AI is not only bad for the environment, it does not even do the features you want it to do correctly. Please remove AI from firefox, i have been using this browser for years and would hate to leave because you refuse to remove AI features nobody asked for.

Open 1 3 618

All my previous days tabs are gone and history will not allow me to restore

Hi there, I woke up this morning and opened firefox. Normally it opens the days previous tabs and this morning it didn't. When I tried 'restore recent tabs' it didn't do … (read more)

Hi there,

I woke up this morning and opened firefox. Normally it opens the days previous tabs and this morning it didn't. When I tried 'restore recent tabs' it didn't do it. When I went into history and found the previous day's back up and tried to restore it also failed. Can you help?

Best wishes, Inez

Open 2 2 101

Youtube freezes constantly and irreversably

I have no idea what is happening. Whenever I try to use youtube on firefox the site just freezes. I can still scroll up and down, but nothing that wasn't already loaded l… (read more)

I have no idea what is happening. Whenever I try to use youtube on firefox the site just freezes. I can still scroll up and down, but nothing that wasn't already loaded loads, I can't click on anything, and nothing except scrolling does anything.

The reload, home, and even screenshot buttons don't work in these frozen youtube tabs. The only way to do anything is to open a new tab and close the frozen youtube one.

Youtube is completely unusable because of this.

I turned off every single addon, I restarted firefox, I restarted the entire computer, I tried in a private tab. It still freezes every time.

I don't have a VPN, I do not have the problem on any other website (even other media-players), and I don't have a clue what is happening.

I do have youtube premium.

Any help would be appreciated. I need to watch stuff for my studies but I just can't

Operating system: Windows 11

Open 31 2 54

Why is Firefox so slow and freezes up now?

Been using Firefox for over a decade. But lately is has become so slow now. Often freezes up if more than two tabs are open or a website is in any way very complex. What … (read more)

Been using Firefox for over a decade. But lately is has become so slow now. Often freezes up if more than two tabs are open or a website is in any way very complex. What settings and issues should I check? What has changed? I can run the same sites on Brave and Edge browsers with no issues or not nearly as slow and bogged down.

Open 6 2 110

Now getting ACCESS DENIED

Firefox just updated, now getting ACCESS DENIED at common sites, Home Depot, JC Penney, American Airlines, United Airlines and I don't know how many more. How do I fix… (read more)

Firefox just updated, now getting ACCESS DENIED at common sites, Home Depot, JC Penney, American Airlines, United Airlines and I don't know how many more.

How do I fix this or go back to previous versions of Firefox?

Or just move to Google?

Open 7 2 147

Firefox access to websites hang on cloudfare service

when accessing websites where Cloudfare is part of the sequence the page hangs on cloudfare and the page is not displayed. Every time data is transferred through cloudfa… (read more)

when accessing websites where Cloudfare is part of the sequence the page hangs on cloudfare and the page is not displayed. Every time data is transferred through cloudfare the page hangs on cloudfare rending the search useless.

Open 3 2