Showing questions tagged:

Virgin Media webmail no longer works

Hello, I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others… (read more)

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.

Open 7 1

Firefox 152.0.5 (Windows): Cant browse local router web interface due to "insecure connection"

As the title says, with both with https and http firefox displays this warning: https://i.imgur.com/MQLsaCk.png But no way to bypass it, trying to login to my ubiquiti ed… (read more)

As the title says, with both with https and http firefox displays this warning:

https://i.imgur.com/MQLsaCk.png

But no way to bypass it, trying to login to my ubiquiti edgerouter at http://192.168.1.1 or https://192.168.1.1

What can i do?

Open 7 1 30

How do I revert back to the previous version of Firefox? Youtube not working after most recent update.

How do I revert back to the previous version of Firefox? Youtube not working after most recent update, computer fans get stuck on, Firefox wont shut down, have to end tas… (read more)

How do I revert back to the previous version of Firefox?

Youtube not working after most recent update, computer fans get stuck on, Firefox wont shut down, have to end task to get computer fans to shut off.

Whoever did the last update is working for the occult to destroy our computers and silence and isolate us.

Open 2 1 189

warum ist die obere zeile mit dem kreuz beim start nicht mehr da

warum ist die obere zeile mit dem kreuz beim start nicht mehr da? Sieh die markierung im Bild! immer wenn ich firefox starte mus ich es erst nochmal minimieren und dann w… (read more)

warum ist die obere zeile mit dem kreuz beim start nicht mehr da? Sieh die markierung im Bild! immer wenn ich firefox starte mus ich es erst nochmal minimieren und dann wieder öffnen. was soll der scheiss

und Könntet ihr eure hilfe auch mal auf deutsch machen dann könnte mann wenigstens was lesen ode alles extra übersetzen zu müssen

Open 1 1 130

How can I get 24-hour clock format widgets?

When opening a new page in Firefox I am shown a few widgets. It shows the time of sports events and different timezones. But it shows this in a non-local time format - th… (read more)

When opening a new page in Firefox I am shown a few widgets.

It shows the time of sports events and different timezones. But it shows this in a non-local time format - the 12 hour format (so it says 06:00 PM instead of 18:00).

In about:config I found a setting called "browser.newtabpage.activity-stream.widgets.clocks.hourFormat" but what are the acceptable formats to use here? It's not a boolean value, and by default nothing is there. I tried writing 24, HH:mm, and some other things, but didn't notice a difference.

Open 3 60

I am unable to see more than 3 articles on Facebook when I use Firefox. When I use Edge I don't have any problems.

When I try to log onto Facebook via Firefox I can see only three articles and after that everything goes blank. I don't have that problem when I use Edge. What can be the… (read more)

When I try to log onto Facebook via Firefox I can see only three articles and after that everything goes blank. I don't have that problem when I use Edge. What can be the problem?

Open 1 60

An issue with VPN and IDM

Hello, I am using mozilla built in VPN but I have an issue as for some sites my internet download manager can't download videos while it can when I use my other VPN app.… (read more)

Hello, I am using mozilla built in VPN but I have an issue as for some sites my internet download manager can't download videos while it can when I use my other VPN app.

Open 3 70

I am now being referred to 'about blank' every time I try to go to a webpage & effectively being denied access

Whilst using default firefox browser on my mobile, I am now being constantly referred to the 'about blank' URL page and effectively unable to access browser pages - Eg; … (read more)

Whilst using default firefox browser on my mobile, I am now being constantly referred to the 'about blank' URL page and effectively unable to access browser pages - Eg; social media Facebook etc, or age confirmation..

Open 1 40

How to wipe old Sync data from cloud ?

Product: Firefox for Windows Hello, I am returning to Firefox after many years and have recently reinstalled the browser. I logged into my old Firefox Account, but it imm… (read more)

Product: Firefox for Windows

Hello,

I am returning to Firefox after many years and have recently reinstalled the browser. I logged into my old Firefox Account, but it immediately started syncing my old data (passwords, bookmarks, extensions) from years ago, which I no longer want.

Here is my dilemma:

I cannot simply turn off Sync. I want to use Sync for my new data (new passwords and bookmarks) moving forward, so keeping Sync enabled is necessary.

I cannot find an option to manually delete old data on the Mozilla account website. The "Delete Synced Data" option mentioned in some older guides does not seem to appear on my current account management page.

Is there a way to completely wipe the historical Sync data from the Mozilla servers so I can start fresh with a clean cloud, while still keeping the Sync feature active for my future data?

Any advice or solutions would be greatly appreciated. Thank you!

Open 1 20

After upgrade to Vers 152 .. I am getting this prompt to 'Add 'mail.yahoo.com' as an application for mailto links - why ?

I REALLY don't want to see prompts like this ... when FF upgrades to a newer release. I postponed clicking on adding this application since I really didn't know what it… (read more)

I REALLY don't want to see prompts like this ... when FF upgrades to a newer release. I postponed clicking on adding this application since I really didn't know what it as going to do, or how to remove it once done. The little 'i' in the red circle did nothing. So - I finally clicked on it to make it go away. Not hat I call a very seamless upgrade.

Open 3 60

Download option not displayed on video

Hi, I recently migrated from Chrome to Firefox. As you can see on the screenshots, I have on Chrome the possibility to download the video I am playing by clicking the th… (read more)

Hi,

I recently migrated from Chrome to Firefox. As you can see on the screenshots, I have on Chrome the possibility to download the video I am playing by clicking the three dots. This button is not displayed on Firefox. How can I solve this issue. Deactivating Ublock doesn't change anything.

Thank you for you answers.

Open 1 30

Old samsung computer said to be too old to access the net 2012 win7 64 bit. works and connect to modem

I have a remote chap who needs this lap top to connect to net. he is installing a program for me remotely. This old computer is fine for the Toyota techstream but will n… (read more)

I have a remote chap who needs this lap top to connect to net. he is installing a program for me remotely. This old computer is fine for the Toyota techstream but will not allow internet pages it has internet explorer not working

Open 1 10

Should I open Firefox every time I restart my computer?

Very often, Firefox asks at startup: “Should I open Firefox every time I restart my computer?” I don’t need this function, how can I remove this request forever? There ar… (read more)

Very often, Firefox asks at startup: “Should I open Firefox every time I restart my computer?” I don’t need this function, how can I remove this request forever?

There are only two buttons: 1. Yes, open Firefox 2. Not now :(

Open 1 209

sight that use to work I can't get into any more

all the sights I've used for years will not open and will not work I can't even use them any more they work fine in other browsers don't know what you did but it is al… (read more)

all the sights I've used for years will not open and will not work I can't even use them any more they work fine in other browsers don't know what you did but it is almost unusable

Open 1 110