Firefox Community Forum

When I open the Mozilla VPN window I am met with the "Get Started" page. I click the "Get Started" button and sign in. When I get to the "Signed in successfully!" page, it tells me to open the Mozilla VPN window again (it does this for me) and to turn it on and all that. However, when the window is opened again, I am met with the same "Get Started" page from the beginning, leaving me in the endless loop of logging in. I am running a fully updated Windows 11. Could it be an extension I have?

I got a notification from Firefox to update the browser. Which is fine. But, when I tried to go to History to delete the downloads and previous months history. It will not allow me to delete the months history. It does nothing.

I hope you have a resolution for this issue. Thanks.

Shannon

As it says in the subject title. After performing a search and executing it. A new tab opens that displays about:blank. This occurs everytime an serach is performed the first time when opening Firefox. My current home page is set to Yahoo.com but will happen using any search engine.

When the tab is closed and the search is initiated again on the initial page. The search results populate. This is persistent and repeatable. This has happened since the previous update from the current version 149.0,2 on a Windows 11 pc.

The same thing happens on another pc that I use. And started happening without any prior glitches.

I have hased this question with no response since noticing the issue using the previous version.

Also. I have tried online suggestions to repair the issue with no positive results.

Needing a rapid fix.

The camera just won't work on google meet. It works on zoom and teams just fine. The camera preview before joining a meeting on google meet also works just fine. Sometimes it works on private mode but not always. It works perfectly on other browsers. I have turned off extensions, removed protections and restrictions, created a whole other user account on my laptop and installed firefox on it just to test it out (without signing in/syncing settings) and it still won't work. It doesn't matter whether I'm signed into a google account or not or if it's my meeting or someone else is the host. On private mode it only works if I'm signed out but again not always. Not sure what's up

I used Pocket for a while. It was excellent since it allowed taking a webpage and converting it to a document that could be copied and pasted to Microsoft word. This allowed further analysis and work on the contents of the page and was extremely useful.

Now that Pocket is gone is there another extension or a purchased extension that does the same thing on the present day Firefox.

I presently use Windows 7 and Windows 10.

Appreciate any suggestions.

Keep getting prompted to active VPN but every time I try it just keeps looping back to the sign in start pop up. The VPN button is always gray with an X even after sign in.

I'm really stumped and confused why this would be, but, I'm unable to sign in to my account on one of my devices, though I can access it from other devices.

I have a work computer and a personal computer. I want to have a profile on my personal computer signed into a an account I share on my work computer so I can easily access tabs and history across my these to devices that's separate from my main firefox account attached to my personal email. Got the profile signed in on my personal computer, went to sign in on my work computer and got a message "unexpected error." I attempted to disable the extensions and clear cache at the advice of one thread I saw from years ago but I really have had a heard time finding anyone with this issue at all.

Anyway, any help would be appreciated! Thanks!

I am experiencing significant stability issues with Firefox. When I use YouTube, the entire browser frequently hangs (becomes unresponsive) and eventually crashes. This does not happen on all websites, but it is consistent when playing video content on YouTube.

• Symptoms: The browser "stacks" or freezes completely; I cannot click tabs or menus until the browser finally closes/crashes.

• Extensions: I am currently using extensions like SponsorBlock, uBlock origin. I am unsure if this is the cause, but the issue persists during video playback.

• Hardware: I am running this on a laptop with an 16gb 4800mhz RAM, i7 12th Gen processor and an RTX 3070 GPU.

1. Is there a known compatibility issue between current Firefox builds and SponsorBlock or similar video-modifying extensions?

1. Could this be related to hardware acceleration settings with my NVIDIA GPU?

1. What steps should I take to provide crash logs to help identify the root cause?

I clicked on auto restore previous session about six months ago. The session I had open that day of about 20 (now completely irrelevant) tabs opens every time I open my browser. I have to close them all to start a new work day.

I found a work- around. If I go to History and clicking on Restore Previous Session within the History setting yhis took me to my last session. Now the browser is starting to add additional tabs I had open during that previous day. This is a nightmare - I never have a clear browser. How to stop this? I use my History. I don't want to delete History and clear all of the cache and the browser memory. I have put in a request for help before 2-3 months ago. That was the only suggestion. Some idiot invented this option. The same idiot needs to work out how to fix this bug. (apologies to the volunteers who read this - I appreciate your thoughts).

I've use Firefox vpn for some time now. Suddenly any attempt to access a website, including the lovely link to my kindle book suggested by Firefox results in this: Secure Connection Failed

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem. message. Firefox is blocking me with no way around??? Regular firefox now just doesn't download! I want to congratulate your implementation of a security nightmare with zero testing. Please tell you product development and marketing folks that they won't have to worry our reading and acting on any of your advertisements!

Google Search CAPTCHA persists unless you sign in to your Google account. This only happens in your browser, from versions 140 to 149. Other browsers don't have this problem. Changing the user agent used to help. Now, nothing works.

Relevant to Firefox running on Ubuntu 22.04 Linux and an x86_64 platform.

Until roughly 2/2026, it was possible to load a security device by opening Settings, Privacy and Security, Security Devices, then browsing to a shared pkcs11 shared library, in my case /usr/lib/x86_64-linux-gnu/opensc-pkcs11.so, and clicking Load. The shared library would load and would be loaded subsequently whenever Firefox was started. For roughly the last two months, Firefox would pop up an error saying it was not possible to load the security device, but it would actually be loaded and it;s functionality would be available for the current session. For the last two weeks, the library would load without error, but only for the current session. Starting on 4/13/2026, some functions in opensc-pkcs11.so work, but not others. For example, it is no longer possible to connect to MS Teams web interface.

I'm using Firefox esr, the latest version 149.0.2. Since this update, I can no longer load the videos on NPR.org's home page. Something pops up, but then the wheel/circle thingie just goes round and round, and never loads the video.

My ad blocker was already off for this site. I've tried restarting Firefox in Troubleshooting mode, and changing the various security settings mentioned in this article: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues#w_check-some-firefox-settings, such as adding it to the "Allow popups" exceptions (never necessary before) and other settings. I've reloaded the page multiple times, restarted Firefox, etc.

Can anyone suggest anything else to try?

First off - love Mozilla's work, thank you all for your efforts!

The problem: I f'd up with the Profiles option. I wanted to set up a Work profile on a new windows laptop associated with a new work email (msta....), and then separately have my personal profile connected to my gmail (mstn...).

Well somehow I managed to make my Work (default) profile connected to my overall Firefox + Google personal profile, and have spent a month in my ignorance saving away settings and bookmarks on this machine. Is there anyway that I can disconnect my Gmail account from the profile Work, and connect it to the secondary profile on the same machine titled 'Mel'? Or will I need to export the last month of bookmarks, implode my Mozilla install on this machine, and start over with new profiles and better practices?

Help, multipass!

Thanks, Mel

I don't really want to disable storage or ALL cookies. But I DO want to COMPLETELY sanitize on shutdown. While this policy is effective AND network.cookie.noPersistentStorage in config has been set True, NEITHER stops Persistent Storage nor cleans it. ONLY manual cleaning (deletion) of persistent storage is available in Settings: Privacy & Security: Manage browsing data. There is no other option available that I can find. One solution suggested a setting that both disallowed cross-site cookies AND isolate other cross-site data but there is no setting like that. There are TWO separate settings for that. Besides, that is not what is wanted.

How can I either completely disable persistent storage - or, more preferred is to completely clear persistent storage upon quitting?!

I have everything else cleared on quitting but persistent storage is indeed persistent. If I have to, I will disable it completely (not preferred) but do NOT want to disable ALL storage use.

Why doesn't network.cookie.noPersistentStorage not work? Or, if it does, what does it actually do?

I would like a policies.json entry for this as I already employ the file in /etc/firefox/policies as described. This is the preferred method for multiple users.

I am using Ubuntu and Firefox Snap for Ubuntu 149.0.2 (64-bit). Let me know if other information is needed. Thank you.

I Loged In To My Firefox Account Today Done My Work and Close the Browser and Shutdown The Computer. On next Day When Again I On My Computer And Open Firefox The Firefox Account Gets Logged Out. I Am Facing This Issue From Long Time. I Want It Shoud Be Logged In and Only Loged Out When I Do. Plese Help Me Out.