Firefox Community Forum

Firefox Account verification emails never arrive. Password works. Sync works on existing devices. New device verification email is never delivered. Account appears stuck in verification state.

I discovered that I cannot sync with my google account protected from 2FA.

In detail:

1. Numbered list item showing something went wrong page when I am trying to login from (about:preferences#sync);
2. Numbered list item Login successful with another account not protected by 2FA

Note that:

1. Numbered list item cookie allowed;
2. Numbered list item using newest version;
3. Numbered list item protection set to standard;
4. Numbered list item tried to reinstall firefox

but none of them are successful.

I have also confirm that:

1. Numbered list item the account is able to sign in from other platform from mozilla(it's the account I'm using now)
2. Numbered list item there's no (significant) error logged from the F12 console

full F12 message here: ``` GET https://accounts.firefox.com/post_verify/third_party_auth/callback?context=oauth_webchannel_v1&entrypoint=preferences-reverify&action=email&service=sync&client_id=5882386c6d801776&response_type=code&access_type=offline&scope=https://identity.mozilla.com/apps/oldsync+profile&state=Y3UDr2_XIlwjqswEnyjs1g&code_challenge=d3K0xaJKqskxM0DZJugMDgEvVMbgLGmKSuKn0fvK9kM&code_challenge_method=S256&keys_jwk=eyJjcnYiOiJQLTI1NiIsImV4dCI6dHJ1ZSwia2V5X29wcyI6W10sImt0eSI6IkVDIiwieCI6IklnQUFGX0dWSUhtQnQxczdGU1Nya3FFMTZZQ2lZb0FxSFF1R2RoNlJnMmciLCJ5IjoiLU1Gb0VvY0tMU1VVY1dqVlhEeWVkWFUyaEF2N1p3d093akNRUV9wVDhoZyJ9 [HTTP/3 200 143ms]

GET https://cdn.accounts.firefox.com/settings/prod/static/css/main.47bc55cc.css [HTTP/2 200 OK 0ms]

GET https://cdn.accounts.firefox.com/settings/prod/query-fix.js [HTTP/2 200 0ms]

GET https://cdn.accounts.firefox.com/settings/prod/static/js/main.e5e8b95eb0758054510f.js [HTTP/2 200 0ms]

sentry-config-builder Object { msg: "Config setting for sentry.dsn specified, enabling sentry for env prod!" } config-builder.ts:49:9 sentry-config-builder Object { msg: "sentry targeting: prod" } config-builder.ts:63:9 XHRPOST https://accounts.firefox.com/nimbus-experiments [HTTP/3 200 148ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/static-asset-manifest.json [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/zh-TW/main.92b0a10b.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/zh-CN/main.61fb087e.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/en-GB/main.948aff3a.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/en/main.ca2a17d4.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/en-CA/main.105631bd.ftl [HTTP/2 200 0ms]

XHRPOST https://graphql.accounts.firefox.com/graphql [HTTP/3 200 148ms]

GET https://accounts.firefox.com/favicon.ico [HTTP/3 200 0ms]

XHRPOST https://graphql.accounts.firefox.com/graphql [HTTP/3 200 144ms]

webchannel WebChannelMessageToContent { target: Window, isTrusted: true, detail: {…}, srcElement: Window, currentTarget: Window, eventPhase: 2, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, … } console.ts:40:19 webchannel WebChannelMessageToContent { target: Window, isTrusted: true, detail: {…}, srcElement: Window, currentTarget: Window, eventPhase: 2, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, … } console.ts:40:19 XHRPOST https://graphql.accounts.firefox.com/graphql [HTTP/3 200 143ms]

XHRGET https://api.accounts.firefox.com/v1/totp/exists [HTTP/3 200 142ms]

GET https://cdn.accounts.firefox.com/settings/prod/static/media/moz-logo-bw-rgb.af4ff126cf0c81ef136dc2542f4a5e30.svg [HTTP/1.1 200 OK 0ms] ```

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Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without using one of those two options, my computer is completely locked and I have to shut it down and reboot or sign out of Microsoft in order to regain service. I have deleted Firefox from my phone...I have deleted the Amazon app from my phone, and I unsynched everything before I did so. I have errased all of my cookies and cleared the cash. I use an Apple phone which is equipped with an excellent browser, and unless I can find some work around for this I am going to delete Firefox from my PC as well.

Hi,

I'd like to import my bookmarks on a newly installed Firefox system. To do this, I need to log in and enter a verification code. This code arrives by email, but only after a few hours. So it's too late to enter it.

Best regards

Friedrich