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New version added a toolbar icon for Extensions that can't be moved, removed, or hidden.

Firefox applied an update and now there is a puzzle piece icon on my toolbar for extensions at the top right. I have tried to edit my toolbar but that icon can't be moved… (read more)

Firefox applied an update and now there is a puzzle piece icon on my toolbar for extensions at the top right. I have tried to edit my toolbar but that icon can't be moved, removed, or hidden and it's where my bookmarks icon usually is which is messing with my work flow a lot. I work very fast and have years of muscle memory of clicking the first icon at the top right to open bookmarks and now I keep opening extensions.

Asked by kodack 1 week ago

Last reply by cor-el 1 week ago

Firefox 109.0 - Forced "Extensions" icon

I will be to-the-point: Firefox 109.0 has forced the "extensions" icon (a puzzle piece) on my Bookmarks toolbar. (1) I do not wish for it to appear there (2) I am not giv… (read more)

I will be to-the-point: Firefox 109.0 has forced the "extensions" icon (a puzzle piece) on my Bookmarks toolbar.

(1) I do not wish for it to appear there (2) I am not given the possibility to remove it from the "Customise toolbar" screen

Please assist.

Asked by hevinroyal 1 week ago

Last reply by cor-el 6 days ago

PDF Editor

Trying to download, install or find the PDF Editor in Firefox. When i go to menu there is no "application" selection button. there is no PDF Button. There is no "Docum… (read more)

Trying to download, install or find the PDF Editor in Firefox. When i go to menu there is no "application" selection button. there is no PDF Button. There is no "Documents" button to open a saved document on "Documents" Am i missing something? I am on auto updates so i should be using the current version of Firefox.

Asked by mbugosh 5 months ago

Last reply by cor-el 5 months ago

  • Solved

How can we hide the new addons button?

FF 109 added a new addons-button (jigsaw puzzle icon) in the addons-toolbar. Can we hide it with a specific variable in about:config, or by creating a specific variable t… (read more)

FF 109 added a new addons-button (jigsaw puzzle icon) in the addons-toolbar. Can we hide it with a specific variable in about:config, or by creating a specific variable there?

Asked by Dan 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

How do I remove the Extensions tab in the browser?

So I just updated to version 109.0 of Firefox, and I spotted something new in the thing. I see something called 'extensions' right next to the icon for open applications … (read more)

So I just updated to version 109.0 of Firefox, and I spotted something new in the thing. I see something called 'extensions' right next to the icon for open applications menu. I tried to drag this into the list of things you could hide in the customize toolbar section and there seems to be no way to remove it via right click either. Can someone help here?

I'm including an image of the icon in a screenshot, with a red box indicating the icon/tab/whatever in question.

Asked by Marc7 1 week ago

Last reply by jscher2000 - Support Volunteer 6 days ago

Can't disable pop-up sign-in with google prompt at Twitter, via Firefox

disable pop=up sign-in with google prompt LAPTOP WINDOWS 11 FIREFOX 105.0.3 64-BIT 1. Over the last few days I have been getting a sign in with Google prompt on most web… (read more)

disable pop=up sign-in with google prompt LAPTOP WINDOWS 11 FIREFOX 105.0.3 64-BIT 1. Over the last few days I have been getting a sign in with Google prompt on most websites I visit. Please refer to the photos. This looks identical to the Google generated promt, however in my Google account settings I have this option turned off. Is this a Google bug or a Firefox thing? With all the other annoying popups these days, this is just another irritation frustration to view a website.

I USE DEV TOOLS from FIREFOX TOOLS TO FIGURE OUT IF IT'S FIREFOX OR GOOGLE CAUSING ISSUE. HERE IS ONE OF 50 LINES RELATING TO GOOGLE/TWITTER/FIREFOX CONVERGENCE

(ALSO, I USE UBLOCK & LASTPASS)

LINE FROM DEVELOPER CONSOLE WHEN I OPEN TAB TO TWITTER LOG-ON PAGE:

20:36:03.881 Google Analytics and Tag Manager is being shimmed by Firefox. See https://bugzilla.mozilla.org/show_bug.cgi?id=1713687 for details. sandbox eval code:1:9

I DON'T WANT TO CLOSE THIS POP-UP BUTTON EVERYTIME I GO TO LOG IN AT TWITTER, IT'S NEW. I HATE IT. HAVE DELETED TONS OF UNKNOWN FILES IN MY USER FOLDERS TODAY, NOTHING HELPED (LOCAL/GOOG FOLDER & TEMP FOLDERS). MAYBE I NEED TO RESET SOMETHING IN CONFIG OR A REGEDIT SETTING FOR FIREFOX. I'LL DO ANYTHING. Thanks!

Asked by MirMarUS 3 months ago

Last reply by jomahi1014 1 month ago

Cant get onto my online banking

I got the newest download version from Firefox yesterday and cant get onto my online banking.I had the techs from bank try to figure it out on their end but said it mu… (read more)

I got the newest download version from Firefox yesterday and cant get onto my online banking.I had the techs from bank try to figure it out on their end but said it must be something with the new download from Firefox. The message from online banking keeps saying try another browser,could someone help me with this issue

Asked by jeffmastro362 3 months ago

Last reply by jonzn4SUSE 2 weeks ago

  • Solved

How to get rid of Google login screen?

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I… (read more)

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I've done some internet search to find out how to get rid of it, but the only suggestion I get is to modify an option in a Google account. However, I do not have a Google account! How to get rid of this disturbing pop-up? I already use Adblock Plus and uBlock Origin, yet Google passes through them! Thank you in advance for any help you may provide.

Asked by Massimo 2 months ago

Answered by MarkWithC 2 months ago

Video playback stutter

Video playback stutters in Firefox and Firefox Nightly but not in an external player (mpv) or Edge. Hardware acceleration on/off makes no difference. Using the latest Rad… (read more)

Video playback stutters in Firefox and Firefox Nightly but not in an external player (mpv) or Edge. Hardware acceleration on/off makes no difference. Using the latest Radeon driver 22.11.2. Most noticeable during slow pan like this https://youtube.com/clip/Ugkx7jP_XuVB7i-O6ljGHQ_NjPmEakzvD7yM

The video playback stuttering isn't new but I only stated looking into it now. No idea how long it's been like this. At first I thought it might be caused by running my monitors at true 120Hz and 60Hz instead of a fractional framerate but then the stuttering should be visible on other apps too. Switching to a fractional 60 didn't change anything in Firefox.

Asked by Je 1 month ago

Last reply by arnawa_widagda 2 weeks ago

  • Solved

Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (read more)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 1 week ago

Answered by cor-el 1 week ago

  • Archived

Facebook scrolling?

I seem to have a problem on facebook with firefox. When I'm on the main wall and scrolling down reading stuff Firfox will keep scrolling and jumping downwards. Auto scrol… (read more)

I seem to have a problem on facebook with firefox. When I'm on the main wall and scrolling down reading stuff Firfox will keep scrolling and jumping downwards. Auto scroll is off and this only does it with firefox browser after a update. I tried other browsers on facebook and they do not do this. Has anyone else had this problem?

Asked by Steve Baker 6 months ago

Last reply by cor-el 6 months ago

One website not loadable with Firefox only (Chrome works fine)

Only one website do I have a problem with - and only with Firefox. Chrome works fine. When I go to stubhub.com, I get this display: Access Denied You don't have permiss… (read more)

Only one website do I have a problem with - and only with Firefox. Chrome works fine. When I go to stubhub.com, I get this display:


Access Denied You don't have permission to access "http://www.stubhub.com/?" on this server.

Reference #18.56be1cb8.1659206883.30cdee9c


I have tries clearing my history including cache & cookies. I have run malware program. I have rebooted.

Before today, Firefox worked perfectly fine on stubhub. But I allowed a Firefox update (103.0) this morning, and now no stubhub.

Please advise.

Asked by metsfan8 6 months ago

Last reply by David Collins 5 months ago

Two step authetification

I'm trying to sign into/sync Firefox on a new phone. It keeps saying I need to get code from authenticator app. I don't have one! I try to scan IR code from computer, but… (read more)

I'm trying to sign into/sync Firefox on a new phone. It keeps saying I need to get code from authenticator app. I don't have one! I try to scan IR code from computer, but it still requires a code. Sometimes it says it is sending a code to my email address. It does not. I ask it to resend code but it never does. I am logged into Firefox on my computer, is there a way to turn off the authenticator or otherwise solve this problem?

Asked by ToastyMo 5 months ago

Last reply by vc7ybp1nz 2 months ago

Firefox blocking hyperlinks

Having checked with the Financial Times technical support, it seems that Firefox is blocking hyperlinks on my FT digital pages. This is something that started only a few… (read more)

Having checked with the Financial Times technical support, it seems that Firefox is blocking hyperlinks on my FT digital pages. This is something that started only a few months ago. Is there a setting in Firefox that I can use to cancel this unblocking; or do I need to do something else? The FT technical support suggest I switch to Chrome as a browser. I would rather stick with Firefox, but this problem is particularly irritating. Best regards, Ian

Asked by rainboum 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Old Profiles

Background; Yesterday I had corrupted file in Windows 10. Windows 10 wouldn't open and the solution was to reinstall Windows but save my data but lose the apps. When I … (read more)

Background; Yesterday I had corrupted file in Windows 10. Windows 10 wouldn't open and the solution was to reinstall Windows but save my data but lose the apps. When I reinstalled Firefox, all of my book marks were gone.

I have gone to the support articles provided and pulled and tried to locate my "old" profile. I couldn't my last attempt was to go the Profiles Manager ( about Profiles). I see the Profile default and I see the Profile default release. I have switched between the two and neither are My Old Profile.

The question: I want to be sure I have exhausted all possibilities in locating my Old Profile, before i start the manual rebuild process?

Also I have by data backed up in Carbonite, but I don't know if is backed up there or how to find it.

Thanks in advance for any help or suggestions.

Asked by fochga 5 months ago

Last reply by cor-el 5 months ago