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  • Archived

Sync support without a seperate device

How do I sync between to laptops? I would like to sync my settings and bookmarks. QR code generation is ridiculous. I do not want firefox on my phone. Many Thanks, … (read more)

How do I sync between to laptops? I would like to sync my settings and bookmarks. QR code generation is ridiculous. I do not want firefox on my phone.

Many Thanks,

Asked by snowbellysurfer 2 years ago

Last reply by James (On Leave) 2 years ago

  • Archived

Resetting Firefox account password and consequences

Today I thought it'd be a good idea to update my Firefox password with something newer and more secure. I have a lot of logins saved so just trying to be proactive. It tu… (read more)

Today I thought it'd be a good idea to update my Firefox password with something newer and more secure. I have a lot of logins saved so just trying to be proactive. It turns out one password that isn't save however is my Firefox login. I'm signed in to it in the browser on my computer and phone but can't find it save anywhere. When I try to reset though it says that all my information like history, bookmarks, and logins will be lost. Some articles say that it will stop syncing, while others seem to say that it will be erased all together.

Is there any way I can avoid this? Somewhere where I can see the password for my Firefox account anywhere? It automatically logs me in on the website without issue so it has to be stored somewhere. Just not sure if it's somewhere I can view.

For my bookmarks it looks like I can create a backup and restore it, but my saved passwords would be a real hassle to try to type them all back in. Hopefully someone has been in this situation and found a way out without having to reset everything.

Asked by kyle_pickle 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox disconnects my account every time I close the browser and I have to log back in when I restart Firefox

I use FF all day, every day and recently it stopped automatically logging me into my account when I open the browser. I've read through the other posts on this topic and … (read more)

I use FF all day, every day and recently it stopped automatically logging me into my account when I open the browser. I've read through the other posts on this topic and tried everything from creating a new profile to changing the History settings. Unfortunately, none of the solutions provided have worked. I know it's only one password to type in and then my profile is synced and it retrieves my bookmarks, saved logins, etc. but it's very annoying to have to do.

Does anyone else have any other potential solutions?

Asked by mburnett 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Which files I need to recover my password?

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case: I use `firefox-sync` to manage all … (read more)

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case:

I use `firefox-sync` to manage all my logins information and firefox-sync's password is the unique password I save manually.

Currently I has problems with my O.S and I decided reinstall it. But also I have 2FA enable for mostly of my accounts, and firefox-sync is not the exception, and firefox-sync's 2FA is based on my gmail, so when I tried get logged on firefox-sync, firefox asks me for my verification code, but my verification code is in my gmail, and my gmail's password is in firefox-sync.

So I lost access to all my accounts, I lose my gmail, github, gitlab, stackoverflow, discord, etc etc... :'(

From the gmail side, I tried all that gmail let me try but unsuccessfully.

So, the only possibility that I see, is recover the information of the formatted partition and rebuild the previous state of Firefox. I mean:

Reading about firefox loggins, and taking a look to firefox's workdir (`$HOME/.mozilla`), I see firefox saves login's info in a json file located in `$HOME/.mozilla/$profile$/logins.json`.

So the basic idea is with a data recovery tool, try recover `.mozilla`s directory and replace it over the current environment so when I start firefox can get access to my login's info. But I'm not sure how much it is possible to recover the whole directory, and if is not posible, my question is:

What files next to `logins.json` should be my recovery targets to replace inside the `.mozilla` folder in order to reconstruct my accounts login information?

Asked by 04l3xxxx 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Signed into my account on my dad's laptop. Data was lost and merged with mine?

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and retur… (read more)

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and return/restore the settings on his laptop?

Asked by Neko Alchemy 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox Sync: does changing the firefox account password re-encrypt the sync'ed data?

I have been using sync from day one: best thing ever regarding my productivity. AFAIK, credentials get encrypted before sent to the FF cloud, using information derived fr… (read more)

I have been using sync from day one: best thing ever regarding my productivity. AFAIK, credentials get encrypted before sent to the FF cloud, using information derived from my password.

Short version: what happens when I change the Firefox account password?

Long version: I'm thinking of replacing my current password, with a very long one. If I do so, will there a re-upload of my data take place? Will my credentials on the cloud become harder to crack (assume that the new password is longer and more complex).

Asked by Michail Pappas 2 years ago

Last reply by Michail Pappas 2 years ago

  • Archived

Restore bookmarks

Due to a massive bug, my computer uninstalled Firefox without warning. When I installed it back, Sync kept the passwords, which is great, but no bookmarks. Is there a wa… (read more)

Due to a massive bug, my computer uninstalled Firefox without warning.

When I installed it back, Sync kept the passwords, which is great, but no bookmarks. Is there a way to get them back?

Thank you for your time

Asked by treflev86 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Move logins/passwords from Windows 8.1 to Windows 11.

Syncing doesn't work from old computer to new computer. logins now converted to .csv and stored on new computer. How to move from Excel file to Firefox? Can it be done?… (read more)

Syncing doesn't work from old computer to new computer. logins now converted to .csv and stored on new computer. How to move from Excel file to Firefox? Can it be done?

Asked by Tom 2 years ago

Last reply by cor-el 2 years ago

  • Archived

sync wont work

HD crashed, had to rebuild. Installed Firefox, logged in, everything was great. Not the first time I have synced my account, its always worked before. Initially, the syn… (read more)

HD crashed, had to rebuild. Installed Firefox, logged in, everything was great. Not the first time I have synced my account, its always worked before.

Initially, the sync worked but then I made a ADUC group membership change on my account. Someone had added domain-guest membership to my account which was deleting my windows profile every time i logged off. I removed the domain-guest membership and now my windows profile is saved but my firefox sync refuses to work. It completes but none of my information is there. I've been working on this for 6 hours, trying to load a backup to my profile, nothing works. What a nightmare.

I've pasted a copy of my old profile i had before my HD crashed. I pasted it into the profile location on the rebuild but firefox -profilemanager does NOT list the profiles i pasted into the folder, i have no idea why. They ARE there but it will not list them so i can't select them.

Ideas?

Asked by millera10 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Forgot Sync password

Sorry for bothering, but I was wondering if resetting the password with the security code also deleted the saved passwords in the device. The wording in the information s… (read more)

Sorry for bothering, but I was wondering if resetting the password with the security code also deleted the saved passwords in the device. The wording in the information section was too obtuse for me to know if they would be removed or not.

Asked by fpenajcritto 2 years ago

Last reply by ledgeri 2 years ago

  • Archived

Sync & Saved Passwords Not Working

Yesterday I noticed that my saved passwords were not being retrieved from Firefox. I did do a Windows update before this happened. None of my passwords are able to be ret… (read more)

Yesterday I noticed that my saved passwords were not being retrieved from Firefox. I did do a Windows update before this happened. None of my passwords are able to be retrieved. My Firefox account says my sync is not working & that my account is disconnected. Which is weird bc I'm actually signed in to Firefox now - able to see my user name. What's going on here & how can I fix it? Thanks!

Asked by michellestarr22 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Syncing Mobile Devices

I do not have any mobile device to sync with Firefox. HOWEVER, I would like to sync with Outlook.com from Microsoft. Centurylink my ISP provider was off-line for quite a … (read more)

I do not have any mobile device to sync with Firefox. HOWEVER, I would like to sync with Outlook.com from Microsoft. Centurylink my ISP provider was off-line for quite a while so they could create a better email program and when they finally came back online, last week, there were a list of things in computer language that I am supposed to do but do not understand. Like you, whenever I want to ask a question I have to send it via email then the response is the same thing listed in their instructions, NO HELP at all. Now, on a daily basis, I am receiving emails from Microsoft Outlook stating "Please update your credentials for the account Rhonda89@q.com." "It looks like we don't have permission to get email for Rhonda89@q.com."

The daily emails from Microsoft Outlook started on October 24, 2022, about the time Centurylink Email came back on line, I think. They did not send any messages advising us of this. I happened to find the information when I looked for it online.

I am still attempting to reach someone at Centurylink for help...lol

In the meantime, is there anything you can do to assist in this endeavour.

Thank you, Rhonda Caywood

Asked by Rhonda 2 years ago

Last reply by Rhonda 2 years ago

  • Archived

Lost add-ons and bookmarks etc....

HI, Yesterday (Sunday) i backup everything using the sync option. Restarted my computer with a fresh install of windows. Mow when i can to sync again, all of my bookmarks… (read more)

HI, Yesterday (Sunday) i backup everything using the sync option. Restarted my computer with a fresh install of windows. Mow when i can to sync again, all of my bookmarks and add-ons etc have gone? Why? Please Help!!!!! Regards Dave

Asked by Bobski2000 2 years ago

Last reply by James (On Leave) 2 years ago

  • Archived

i lost all my sync data

I re-installed a fresh windows copy, and after I signed into my Sync account I found nothing of my saved info including everything (bookmarks, saved password... etc).. I … (read more)

I re-installed a fresh windows copy, and after I signed into my Sync account I found nothing of my saved info including everything (bookmarks, saved password... etc).. I tried different computer and still have the same problem. I removed and re-installed firefox, but in vain. I don't know what happened. I believe that my data are saved to my account not on computer, so I supposed to find them wherever I sign in.. plz help me to solve this serious issue. thanks in advance.

Asked by georgefikry 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Solved
  • Archived

Change Mail

Hello, I have a firefox Account "accountA" which has the primary eMail-Address "mailA". I had an other Account "accountB" with primary eMail-Address "mailB" and secondar… (read more)

Hello,

I have a firefox Account "accountA" which has the primary eMail-Address "mailA". I had an other Account "accountB" with primary eMail-Address "mailB" and secondary eMail-Address "mailC". Sadly I lost access to "accountB" and it's primary Mail-Address "mailB" (which is ok) but want to change the Mail from "accountA" to "mailC".

However, this is not possible since "mailC" is locked to "accountB" which I can no longer access (since I need the primary Mail Address. This meens I can never again use "mailC" for my Firefox account, which is now my primary Mail-Address. Is there should be a way to disconnect a Mail-Address from an account, if one has ownership of this Mail-Address?

Sincerly Robin

Asked by Robin 2 years ago

Answered by Robin 2 years ago

  • Archived

How do I get my sync data restored to a previous state? Firefox has a programming issue and I need a staff member from there to help me...

I have Firefox 107.0.1 installed on my windows 11 22H2 OS Build 22621.900 and I had around 63 tabs or so open. I ALWAYS click the "X" in the top right corner and then it … (read more)

I have Firefox 107.0.1 installed on my windows 11 22H2 OS Build 22621.900 and I had around 63 tabs or so open. I ALWAYS click the "X" in the top right corner and then it brings up the "close xx" tabs window. Then when I reopen firefox I can click history>restore previous session. Anyways I closed regular firefox.. because a friend of mine wanted to look up something but not interfere with my open tabs so we opened firefox private browsing.. thinking it wouldn't interfere with normal firefox... Yet when I went back to normal firefox and tried to go to history>restore previous session it was grayed out. So how do I get a hold of Mozilla to restore my account and stuff to 12/01/2022 at around 3am CST? Also how do I let them know that firefox private browsing has this issue with messing up open tabs in non-private browsing firefox? This is severely annoying and disappointing. I have tabs open for a reason and they should all stay there until I close them. But now they're gone and I wish to have them back. So if someone could let me know how to get a hold of a Mozilla/firefox staff member so they can revert my account that would be awesome. Just to be clear I was able to replicate the issue by having a few tabs open in normal firefox and then closing it.. then opening private browsing firefox and closing it. You should be able to go to history>restore previous session in normal firefox to be able to get your tabs back.. but are unable to do so after opening and closing private browsing firefox. Why is this? I thought they were separate and shouldn't interfere with each other in this way?

Asked by Brad 2 years ago

Last reply by Brad 2 years ago

  • Solved
  • Archived

Primary account email required for sign-in error

From the subject line - I keep getting this error when trying to use Firefox Sync on my Windows 10 desktop. Sync already works on Mac and Android, and I've already verifi… (read more)

From the subject line - I keep getting this error when trying to use Firefox Sync on my Windows 10 desktop. Sync already works on Mac and Android, and I've already verified that I'm using my primary email to login.

Asked by Alex 2 years ago

Answered by Alex 2 years ago