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MS Defender keeps detecting Trojans in Firefox

As title, MS defender keeps detecting trojans everytime firefox is launched and while I'm pretty sure it's probably just a false positive its just getting rather frustrat… (read more)

As title, MS defender keeps detecting trojans everytime firefox is launched and while I'm pretty sure it's probably just a false positive its just getting rather frustrating and now more so, worrying that it's constantly happening.

Asked by Snu 5 months ago

Last reply by markwarner22 5 months ago

Permission to buy online using Rakuten

I just set up a Rakuten account which alllows me to buy things on line. Mozilla-Firefox won't let me buy through this website (i.e., the Rakuten website). How do I get Fi… (read more)

I just set up a Rakuten account which alllows me to buy things on line. Mozilla-Firefox won't let me buy through this website (i.e., the Rakuten website). How do I get Firefox to allow me to do what I want. I have no idea which version of Firefox I'm using. I'm assuming that its fairly recent.

Asked by velvul2 5 months ago

Last reply by Paul 5 months ago

Nearly unique fingerprint

When using Eff fingerprint test https://coveryourtracks.eff.org/ it shows a nearly unique fingerprint for FF for version 133. How can this be corrected to show randomized… (read more)

When using Eff fingerprint test https://coveryourtracks.eff.org/ it shows a nearly unique fingerprint for FF for version 133. How can this be corrected to show randomized fingerprint ?

Asked by burjet 5 months ago

Last reply by burjet 4 months ago

Virus issues

I don't know what happened I was just doing my normal stuff then all of a sudden I get a virus notifications from Firefox I had did a verification that I'm not a robot af… (read more)

I don't know what happened I was just doing my normal stuff then all of a sudden I get a virus notifications from Firefox I had did a verification that I'm not a robot after that that's when the virus notifications started can you see if you can do a virus skin for me that will be amazing if you can do that.

Asked by alphamaste87 4 months ago

Last reply by James (On Vacation) 4 months ago

malicious website

An infected website warning by AVG comes up every time I open Mozilla. It doesn't occur with other browsers. How can I get rid of it. It seems like it's the same URL. … (read more)

An infected website warning by AVG comes up every time I open Mozilla. It doesn't occur with other browsers. How can I get rid of it. It seems like it's the same URL.

Asked by rhalper 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

What is this? It blocks me from opening the Lowe's website, and others

Access Denied You don't have permission to access "http://www.lowes.com/pl/door-hardware/aluminum/4294766248-4294855130" on this server. Reference #18.bb293417.173551281… (read more)

Access Denied You don't have permission to access "http://www.lowes.com/pl/door-hardware/aluminum/4294766248-4294855130" on this server.

Reference #18.bb293417.1735512814.a2a558a

https://errors.edgesuite.net/18.bb293417.1735512814.a2a558a

Asked by o.dubhlaoich 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

I have an ad that keeps opening the website for it every second.

I have a website that keeps opening every second, opening multiple tabs and will knock me out of what I am doing. How can I I block this website? I am not interested in… (read more)

I have a website that keeps opening every second, opening multiple tabs and will knock me out of what I am doing. How can I I block this website? I am not interested in it and have never signed up for information from it.

Asked by tsiegle122100 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Firefox not recognizing that Number Lock is on

For a long time, while the Number Lock light is "on" on my keyboard, Firefox does not recognize that it's on. This should be a basic binary. 0=0, 1=1. 1 should never e… (read more)

For a long time, while the Number Lock light is "on" on my keyboard, Firefox does not recognize that it's on. This should be a basic binary. 0=0, 1=1. 1 should never equal 0.

I have to got into another program and type numbers there to get it to work. But it doesn't last. I hate it when I'm trying to do something quick and I have to fight with something that I should NEVER have to fight with.

How to I get Firefox to ALWAYS recognize that Number Lock is on when it is on?

Asked by vkk4 4 months ago

Last reply by cor-el 4 months ago

Update my Browser with seucre security

My browser later stop working telling me that they encounter an error it stop browsing but after restarting of the PC it started working. Please set and update my mozilla… (read more)

My browser later stop working telling me that they encounter an error it stop browsing but after restarting of the PC it started working. Please set and update my mozilla against such. It was talking about secure security. Please set it up for me.

Asked by Stephen Obi 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

ad blockers how to turn off so I can watch youtube

Hi! This just started today. Not a problem before but...there is some ad blocker that won't let me watch you tub videos on my computer. I've tried fumbling around in se… (read more)

Hi! This just started today. Not a problem before but...there is some ad blocker that won't let me watch you tub videos on my computer. I've tried fumbling around in settings, privacy, ad blockers etc but not finding the magic button. Any suggesions I'm on a windows 11 pc, using firefox and Gmail suite apps

Asked by Carol Duffy 4 months ago

Last reply by jonzn4SUSE 4 months ago

windows defender detecta un troyano en una carpeta de firefox

buenas noches, estaba haciendo un analisis y el antivirus me ha detectado un "troyano" en una carpeta de firefox (adjunto captura) y no se que hacer, por si alguien sabe … (read more)

buenas noches, estaba haciendo un analisis y el antivirus me ha detectado un "troyano" en una carpeta de firefox (adjunto captura) y no se que hacer, por si alguien sabe si es un falso positivo o es que de verdad es un troyano

Asked by Víctor Manuel 5 months ago

Last reply by markwarner22 5 months ago

When I open Firefox I get pop-up messages supposedly from Mozilla warning or alert or I have a virus

This is my second request for help. I want to thank those who tried to help me before, but nothing has changed. When I open Firefox I immediately receive three messages, … (read more)

This is my second request for help. I want to thank those who tried to help me before, but nothing has changed. When I open Firefox I immediately receive three messages, approximately 4 inches wide and 3 inches long on the right side of my browser, covering the areas I need to get to. They claim to be from Mozilla Firefox, have the Firefox logo on the top left, warning that I have a virus, or my files are infected, or a large Alert! And that I need to click "here" to fix the problem. It shows a strange "address" a string of random letters and the odd number and the words "merge network protocol." I did not click on this, or the "dismiss" that is shown. I did, however, click the X in the top right corner of one of these. It disappeared for about three seconds and was immediately replaced by another warning of some type. These messages do not go away when I leave Firefox, they follow me wherever I go. Restarting the computer gets rid of them, but I can't access Firefox without them returning. I have tried to alert Mozilla about this, but have not heard back. Any suggestions?

Asked by CatD 4 months ago

Last reply by James (On Vacation) 2 months ago

I have found a malware in your last mozilla update software

Good morning, Today I have formatted my computer. So, next step is install all the software I use. I use your app and when I reinstalled, I received your advice to upda… (read more)

Good morning,

Today I have formatted my computer. So, next step is install all the software I use. I use your app and when I reinstalled, I received your advice to update mozilla. I have download the file and I usually check with virus total the link and the file. Your link is ok but the file have a malware.

I'm sorry but how I can trust in your downloads and advices?

Thanks

Asked by mpineda 4 months ago

Last reply by James (On Vacation) 4 months ago

Firefox Generated Pop-ups

A couple months ago I started getting pop-ups from Firefox notifying me of e-mail messages in my AOL tab. The pop-ups appear randomly, and do not cover all e-mail mess… (read more)

A couple months ago I started getting pop-ups from Firefox notifying me of e-mail messages in my AOL tab.

The pop-ups appear randomly, and do not cover all e-mail messages, only what appears to be random ones.

The pop-up appears in a generally black box. Firefox in the upper left corner, and then some variant of an e-mail message from my in-box.

The message (pop-up) even appears in the log-in window, when I have locked the computer and have yet to re-sign-in.

I believe I have my Firefox pop-up parameters correctly set.

So AOL or something in Windows-10??

Just a little annoyance................

Asked by Richard.GG.Reynolds 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago