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  • Archived

Download Helper not downloading from Youtube

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. … (read more)

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. When I click again, then click on the blue 1 to watch the download. Nothing happens. The window just sits there and states 'downloading', but it does not happen. This happened last year and you managed to fix it; now Youtube seem to have blocked downloading again. Geoffrey D Dean, Australia.

Asked by Geoffrey D Dean 2 years ago

Last reply by James (On Leave) 1 year ago

  • Archived

Unable to clear cache - gmail and youtube GB monsters

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousand… (read more)

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousands of GB cached - it just comes back. After tyring this 4-5 times, Youtube started having hundred of thousands of GB cached too!! So now, despite managing data an clearing these repeatedly, there's more than when I started. I think I'm stuck in a loop somewhere, please help! thanks in advance

I'm using Firefox 99.0.1 on a Macbook Air Mac OS x 10.15

Sally

Asked by smile12 3 years ago

Last reply by James (On Leave) 3 years ago

  • Archived

How can I recover deleted cookies files?

For some reasons which I don't know, all of my cookies got deleted several times. I need to find them, How can I find my past cookies with the help of sync system? Detail… (read more)

For some reasons which I don't know, all of my cookies got deleted several times. I need to find them, How can I find my past cookies with the help of sync system? Details: It seems the site: telegra.ph uses only cookies for the ability of edit a page by creator person, with no password, signup & signin. I need to find my cookies so that I can edit my created pages again. Also I need to can use those files in other devices, After find them how can I have that files to use in other computers except using sync.

Asked by 6dr 2 years ago

Last reply by 6dr 2 years ago

  • Solved
  • Archived

On certain domain, firefox stop loading the page for a while

This bug occurs very randomly, but it seems there have few things in common. - Occurring on domain level, one domain at once. For example, if Youtube.com stuck, any sub … (read more)

This bug occurs very randomly, but it seems there have few things in common.

- Occurring on domain level, one domain at once. For example, if Youtube.com stuck, any sub address including each video page is not loaded. Other website and whole browser works fine. - Other program on same PC is not affected, too. - Which page is stop loading is completely random. It might be happen only on a popular, feature-rich site like amazon, google, but not sure. - The timing is also random. Maybe after waking PC up from sleep, but not sure. Frequency of occurrence is once every 1~5 days. - The workaround without restarting browser is 1.)switching to other container tabs(strangely), 2.)opening website on private window. Disabling all the addon manually didn't help.

Since it's randomness, I didn't have any logs about this issue.

Asked by bleepblopp 3 years ago

Answered by cor-el 2 years ago

  • Archived

Need assistance changing primary mail address

Hello! I recently lost access to my mail address and can thus no longer use it. This address is linked to my firefox account and since I haven't added a secondary mail ye… (read more)

Hello! I recently lost access to my mail address and can thus no longer use it. This address is linked to my firefox account and since I haven't added a secondary mail yet, I can't change the primary address or add a new address because all actions require a security code that is send to my now defunct mail address.

I could really need your assistance.

Asked by DracoDruid 2 years ago

Last reply by Paul 2 years ago

  • Archived

How to stop firefox from ignoring delete cookies exceptions?

I have delete cookies on, exits firefox for a while, delete cookies option turns off and all cookies are deleted, even ignores exceptions. How to stop firefox from disobe… (read more)

I have delete cookies on, exits firefox for a while, delete cookies option turns off and all cookies are deleted, even ignores exceptions. How to stop firefox from disobeying its master?

Asked by Ball 2 years ago

Last reply by user104147805413306348376805769878442569366 2 years ago

  • Archived

Hacked Phone

My phone has been remotely taken over (cracked,) I haven't had any money come up missing so It's kinda strange I see my Google assistant come up alot when I don't have it… (read more)

My phone has been remotely taken over (cracked,) I haven't had any money come up missing so It's kinda strange I see my Google assistant come up alot when I don't have it enables at all also I can see the remote users Dos command prompt appear faintly on my screen I have had tons of downloads on my device from source Im not phamiliad with I factory reset my phone but how do I remove this backdoor.

Asked by jbezybee 3 years ago

Last reply by jbezybee 3 years ago

  • Archived

cannot log into crunchyroll website

I updated to version 115.0.2 on 7-11-2023 and have not been able to log in to crunchyroll website since then. I tried troubleshooting mode and reloading update with no re… (read more)

I updated to version 115.0.2 on 7-11-2023 and have not been able to log in to crunchyroll website since then. I tried troubleshooting mode and reloading update with no result? release notes do not indicate any change that should affect linkage.

Asked by rhollingsworth8 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox miscalculates top edge in Windows 11

Sometimes, Firefox launches with its title bar just off screen (and the menu bar sits against the top edge) so the mouse cannot reach the title bar controls. I find tha… (read more)

Sometimes, Firefox launches with its title bar just off screen (and the menu bar sits against the top edge) so the mouse cannot reach the title bar controls. I find that if I drag the right edge of the window in a small amount, the title bar drops down a few pixels so I can see a few pixels of the title bar and its controls. So adjusting the right edge seems to cause a recalculation of the top edge. It suggests that on launch, there is a miscalculation. It would be nice to fix this - a minor irritation as I now have a workaround. Note - if I *drag* the title bar to the top of the window, the furthest 'north' I can go is this same position with a few pixels of the title bar showing - If I go further, the title bar ( not the whole window) jumps back to have this same part showing. regards Gareth HP Envy Win 11 NVidia HDR screen 3840x2160 (the recommended setting) with text set 200%

Asked by westdale 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Since new update, new tabs open behind current tab instead of behind marked tabs

Hey there! Since the newest update (I think), whenever I select multiple tabs and attempt to open a new one via pressing the middle mouse button (or the MMB together wit… (read more)

Hey there!

Since the newest update (I think), whenever I select multiple tabs and attempt to open a new one via pressing the middle mouse button (or the MMB together with shift), the new tab opens behind the current open tab instead of the marked tabs.

For example: If I mark two tabs and have the left tab open, pressing the MMB on the + symbol would normally open a new tab to the right of those two tabs. Now, however, it opens the tab inbetween the two selected tabs.

Is there a way to change this back?

Asked by Sneed 1 year ago

Last reply by Sneed 1 year ago

  • Archived

Firefox update lost all data. Now, nothing sow

Hey there, I was using one of my macs today and it suddenly started updating. It was taking ages and seemingly stalled, so I closed the app. Now, all our bookmarks and h… (read more)

Hey there, I was using one of my macs today and it suddenly started updating. It was taking ages and seemingly stalled, so I closed the app.

Now, all our bookmarks and history is gone. Also, the now updated version is not showing my new history etc.

Is there any way to retrieve our original bookmarks, history and passwords?

Regards Peter

Asked by petervapp 1 year ago

Last reply by cor-el 1 year ago

  • Archived

YouTube page will freeze and display a grey screen with a loading symbol for 1-5 minutes.

Browser / Version: Firefox 115.0 Operating System: Windows 11 Tested Another Browser: Yes Chrome, no issue Problem type: Site is not usable Description: Page not loading… (read more)

Browser / Version: Firefox 115.0 Operating System: Windows 11 Tested Another Browser: Yes Chrome, no issue

Problem type: Site is not usable Description: Page not loading correctly, YouTube video will randomly freeze and the page will blank with a loading icon for about 5 minutes. This randomly occurs with no specific video, but always happens when switching in and out from full screen mode. Steps to Reproduce: 1. Open YouTube video 2. Try toggling full screen on and off, no specific video causes the issue

Asked by Miles 1 year ago

Last reply by cor-el 1 year ago