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  • Solved

Extreme memory usage after update

Hi, after latest update just now, the browsers uses up to 45gb of ram within a few minutes! Not sure what it is, I am on MACOS Sequia Version 15.6.1 (24G90) macbook pro M… (read more)

Hi, after latest update just now, the browsers uses up to 45gb of ram within a few minutes! Not sure what it is, I am on MACOS Sequia Version 15.6.1 (24G90) macbook pro M1

Asked by Ejecatl 3 weeks ago

Answered by Ejecatl 3 weeks ago

  • Solved

Can I turn off the tab groups?

I love Firefox and generally really appreciate the way y'all operate as a company and developer. However, I really don't like this new function to add tabs to a group. … (read more)

I love Firefox and generally really appreciate the way y'all operate as a company and developer.

However, I really don't like this new function to add tabs to a group. Since it rolled out, I'm always adding tabs into groups when I don't mean to. Really, it's creating a group almost every time I move a tab around. If I delete the group, it's just more clicks and distractions to deal with.

In the past, when you've rolled out new features like this, you've also made it very easy to turn off any new feature we don't like. But I can't figure out how to turn this off. Is it possible?

Thanks for your help.

Asked by zach.cannon 2 months ago

Answered by George Kitsoukakis 2 months ago

Firefox Auro updated and deleted all of my bookmarks. There is no option to recover bookmarks and syncing from another device isn't working.

All of my bookmarks have been disappeared with a new automatic update (9/22) and now I'm left with no bookmarks at all. My other devices were not synced because my work c… (read more)

All of my bookmarks have been disappeared with a new automatic update (9/22) and now I'm left with no bookmarks at all. My other devices were not synced because my work computer needed different links saved. Any easy options for recovery? The bookmark management tool shows no options to import bookmarks and clicking any of the restore or import options does literally nothing. This is a huge issue for work flow and is putting me out of schedule. Why would an update remove ALL bookmarks? Seems like a serious over look in function.

Asked by kostagkapellas 2 months ago

Last reply by nichole3 1 day ago

eBay listing pages stopped working

As of a few days ago (mid-October 2025), when I'm on an eBay listing page, nothing I click on works. I can navigate to my watchlist, selling pages, etc, so it seems like… (read more)

As of a few days ago (mid-October 2025), when I'm on an eBay listing page, nothing I click on works. I can navigate to my watchlist, selling pages, etc, so it seems like it's just the listing pages. When I'm on a listing page, if I click on the heart to "watch" an item, nothing happens. If I click on thumbnails in the photos to try and view other images than the main one, nothing happens. The buttons on the right for "Add to Cart", "Buy it Now", etc also do not function. I think it's been about 3 or 4 days since this problem started. I opened a listing page in Chrome and it worked as usual, all the buttons seemed functional.

Asked by vixy 1 month ago

Last reply by t.r.ernst 1 month ago

Firefox freezes at Google sign in

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared t… (read more)

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

Asked by mbarroso 1 month ago

Last reply by Konstantina Papadea 1 month ago

  • Solved

Can no longer log into Bank of america online banking on Firefox on my computer

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big prob… (read more)

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big problem yesterday. Only started 10/21. Running an M1 Mac Mini Firefox 144.0 (aarch64). Mac is running Sequoia 15.6.1.

What do I have to do to get it back up and running? I would rather not have to change the password if i don't have to.

Many thanks for your help.

Asked by eperless 1 month ago

Answered by eperless 1 month ago

  • Solved

How to I stop Profile feature?

I was interested in seeing how the profiles worked so I clicked yes to creating one, but once I set another one up I realised I would have to use a separate Mozilla accou… (read more)

I was interested in seeing how the profiles worked so I clicked yes to creating one, but once I set another one up I realised I would have to use a separate Mozilla account on it and I would prefer to keep everything on one browser and account. I tried to delete the profiles but it said it would delete all my bookmarks and data, is there any other way to hit undo or something and go back to the way it was before (without profiles)?

Asked by Kalena 3 weeks ago

Answered by TyDraniu 3 weeks ago

Can't find Page to enter account recovery key

I have spent the last half hour searching with Google and on Muzila help – everywhere that I can possibly think of and every combination of words and every hit I get that… (read more)

I have spent the last half hour searching with Google and on Muzila help – everywhere that I can possibly think of and every combination of words and every hit I get that supposedly is the instructions on how to recover sync by entering my account recovery key NEVER leads to a page where I can enter my account recovery key.

HELP!

Thanks!

Asked by antphbgpo 2 months ago

Last reply by Paul 2 months ago

Opening previous session tabs

When my internet goes out and I check if it's back up by opening Firefox, if it's not back up then all the tabs from the previous session get lost if I close the browser.… (read more)

When my internet goes out and I check if it's back up by opening Firefox, if it's not back up then all the tabs from the previous session get lost if I close the browser. None of my other browsers do this; they all open with the previous session. This is a major issue, because I lose hours of work each time.

Asked by rabows 2 months ago

Last reply by jonzn4SUSE 2 months ago

my desktop has changed i used to have buttons to access frequently used sites appear when i open firefox and now i don't, what happened and how do i get that back, in addition all my booklmarks have disapeared

my desktop has changed i used to have buttons to access frequently used sites appear when i open firefox and now i don't, what happened and how do i get that back, in add… (read more)

my desktop has changed i used to have buttons to access frequently used sites appear when i open firefox and now i don't, what happened and how do i get that back, in addition all my booklmarks have disapeared how can i get it back

Asked by jamesviney 2 months ago

Last reply by George Kitsoukakis 2 months ago

Closed Pinned Tabs Even After Setting Firefox to Reopen Previous Tabs after Closing

Hi, I have the settings of 'General > Startup > [checked] Open previous windows and tabs' on. Most of the time it works as expected, but there are several occurren… (read more)

Hi, I have the settings of 'General > Startup > [checked] Open previous windows and tabs' on. Most of the time it works as expected, but there are several occurrences when all of the sudden all of my pinned tabs are gone. When this happened, I usually tried the 'Command + Shift + T' to restore them. Sometimes they came back, some other times, they don't.

Can you fix it?

It's starting to get really irritating because I can have >12 tabs pinned and it's troublesome to have to remember them all in case this happens again in the future.

Thanks!

Asked by debora.sormin1 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Solved

Unload Tab function not appearing in dropdwon menu

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function… (read more)

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function. I followed the instructions, right-clicked on the tab, the drop down menu appeared, but there wasn't an Unload Tab option. However, there was a Reload Tab option shown.

How do I resolve this? I'm using a macOS 15.6.1.

Asked by motoman24 2 months ago

Answered by Paul 2 months ago

Lost of access to the email of my old mozilla accounts and i have lots of saved informations on there.

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymor… (read more)

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymore is there a way that my info can be synced to a new one. Thanks

Asked by Linda Mueller 3 months ago

Last reply by George Kitsoukakis 3 months ago

  • Solved

Problems loading websites with latest version of Firefox

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites? … (read more)

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites?

Asked by mdelapa 4 months ago

Answered by jonzn4SUSE 4 months ago

Lost all my bookmarks, history and favs after Mozilla update

Hey, So I just updated my Mozilla with the latest update and after I restarted my laptop all my bookmarks, history and favourites are gone. I didn't do any backups manual… (read more)

Hey, So I just updated my Mozilla with the latest update and after I restarted my laptop all my bookmarks, history and favourites are gone. I didn't do any backups manually. It's few hundred important work-related links lost. What actually happened? Can I get them back? Please help.

Asked by mateusz.saniewski 4 months ago

Last reply by mateusz.saniewski 4 months ago

BookMarks all have disappeared

My bookmarks have all disappeared, and while I have tried to follow the instructions on the help page to restore them, nothing is working as it has been indicated that it… (read more)

My bookmarks have all disappeared, and while I have tried to follow the instructions on the help page to restore them, nothing is working as it has been indicated that it should in the help instructions. I do still have my Bookmarks tab on my tool bar. When I click on it I get a pull down menu, which does have a Manage BookMarks bar. However it is not at the bottom of my pull down menu, but at the top. When I click on the Manage BookMarks bar, instead of getting an Import and Backup Button, my pull down menu disappears, so I can not select Restore to use to get dated backups.

In the same way, I can not create new Bookmarks. When I click on Bookmark Current Tab, instead of getting the white box to enter instructions, the pull down menu disappears, just as it does when I click on Manage Bookmarks. I have never had this problem with Firefox before in all the years I have used it. I have no idea what has happened.

Asked by mintor2 4 months ago

Last reply by NoahSUMO 4 months ago

Synching across several devices

Hello All - Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy… (read more)

Hello All -

Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy up my bookmarks, deleting many of them, on my main machine and then have all the other devices Synch to that list only?

I have tried deleting ALL the bookmarks on the "subsidiary" devices and then synched them but that didn't work. I think I'm asking whether one device can be made the "master" for all the others to Synch to that one and none of the others.

Hope that's reasonably clear.

Thanks,

Ian.

Asked by Ian 2 months ago

Last reply by jonzn4SUSE 2 months ago