Showing questions tagged: Show all questions

Mozila won't import my bookmarks

Hello So a funny story happened today, I used CC cleaner to help clean my PC now I have it set up so it does not touch Mozilla in anyway yet after an update those settin… (read more)

Hello

So a funny story happened today, I used CC cleaner to help clean my PC now I have it set up so it does not touch Mozilla in anyway yet after an update those settings got wiped and when I used the program it wiped out everything I had in Mozilla, history, saved passwords, tabs, EVERYTHING.

The last time I made a backup to my bookmarks was 6 months ago, a lot has changed since then, I tried to use the restore function however those also got wiped out, so I decided to use the old bookmarks, yet it doesn't work, for some reason it tells me that it doesn't have any bookmark data in the file yet Chrome can read and import the bookmarks from the file, if I try importing stuff from Chrome it also comes up empty, as an experiment I made a new export from Mozilla and tried to import it and got the same error. I still have 2 bookmarks and those can't be deleted no matter what I do, I kept trying to delete them however they are stuck there no matter what I try. This laptop is a new one I got on the cheap after my laptop had a problem with it's hard drive, I made the backup right before the switch.

Does anyone have any ideas about what exactly happened and keeps happening?

Asked by andrei_c888 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved

Youtube does not work

Youtube does not work. It shows somekind of default page that is essentially blank. It does say: "Try searching to get started" and "Start watching videos to help u… (read more)

Youtube does not work. It shows somekind of default page that is essentially blank. It does say: "Try searching to get started" and "Start watching videos to help us build a feed of videos you'll love."

But it will not respond when I attempt to search anything.

Asked by Barry Soetoro 1 month ago

Answered by Rustler40 3 weeks ago

Firefox: Sprache ein Mischmasch aus Deutsch/Englisch

Firefox: Sprache ein Mischmasch aus Deutsch/Englisch. Trotz dass die Einstellungen nur auf Deutsch, sind die Menüs in Englisch! Wie bekomme ich es hin, dass ALLES nur i… (read more)

Firefox: Sprache ein Mischmasch aus Deutsch/Englisch. Trotz dass die Einstellungen nur auf Deutsch, sind die Menüs in Englisch! Wie bekomme ich es hin, dass ALLES nur in Deutsch ist?

Asked by rikweb 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved

Extreme memory usage after update

Hi, after latest update just now, the browsers uses up to 45gb of ram within a few minutes! Not sure what it is, I am on MACOS Sequia Version 15.6.1 (24G90) macbook pro M… (read more)

Hi, after latest update just now, the browsers uses up to 45gb of ram within a few minutes! Not sure what it is, I am on MACOS Sequia Version 15.6.1 (24G90) macbook pro M1

Asked by Ejecatl 4 weeks ago

Answered by Ejecatl 3 weeks ago

eBay listing pages stopped working

As of a few days ago (mid-October 2025), when I'm on an eBay listing page, nothing I click on works. I can navigate to my watchlist, selling pages, etc, so it seems like… (read more)

As of a few days ago (mid-October 2025), when I'm on an eBay listing page, nothing I click on works. I can navigate to my watchlist, selling pages, etc, so it seems like it's just the listing pages. When I'm on a listing page, if I click on the heart to "watch" an item, nothing happens. If I click on thumbnails in the photos to try and view other images than the main one, nothing happens. The buttons on the right for "Add to Cart", "Buy it Now", etc also do not function. I think it's been about 3 or 4 days since this problem started. I opened a listing page in Chrome and it worked as usual, all the buttons seemed functional.

Asked by vixy 1 month ago

Last reply by t.r.ernst 1 month ago

  • Solved

Viruses

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website. Now I am getting ala… (read more)

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website.

Now I am getting alarming notices with heading Mozilla Firefox all via what looks like an Indian website, saying 1. Click to secure your 2. Trojan detected Fix it now. 3. Critical Error. Click here to remove them.

I have not clicked on any part apart from the x top right to remove the notifications. I can send photos of them

I have scanned with my Windows Security repeatedly and nothing.

Max

PS. The messages are obstinate to remove and it takes effort to x them.

Asked by atmaxwel 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Translation errors from Japanese to English of some Imperial Years in Mozilla Translation

Dear Mozilla Translation team, I have noted translation error of of some Imperial Years: Web page: https://www.jpo.go.jp/resources/report/takoku/zaisanken_kouhyou.htm… (read more)

Dear Mozilla Translation team,

I have noted translation error of of some Imperial Years: Web page: https://www.jpo.go.jp/resources/report/takoku/zaisanken_kouhyou.html See subheadings: ... 平成30年度研究テーマ一覧 => List of research topics for FY2018 [ Correct: 平成30 Heisei 30 correspond to 2018] 平成29年度研究テーマ一覧 List of research themes for FY2017 (correct) ... 平成24年度研究テーマ一覧 List of research themes for FY2012 (correct) 平成23年度研究テーマ一覧 List of research themes for FY2013 (incorrect, should be 2011) 平成22年度研究テーマ一覧 List of research themes for FY2010 (correct) ... 平成19年度研究テーマ一覧 List of research themes for FY2007 (correct) 平成18年度研究テーマ一覧 List of research themes for FY2018 (incorrect, should be 2006) 平成17年度研究テーマ一覧 List of research themes for FY2017 (incorrect, should be 2005) 平成16年度研究テーマ一覧 List of research themes for FY2004 (correct) https://www.jpo.go.jp/resources/report/takoku/zaisanken_kouhyou.html Interestingly, the same errors of translation error of Imperial Year is also JP-RU language translation pair. Best Regards, Aleksandr

Asked by abelinskiy 1 month ago

Answered by abelinskiy 1 month ago

  • Solved

Add Shortcut Button Missing

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so there… (read more)

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so theres no reason for it to be gone.

Asked by Cruz Ramos 1 month ago

Answered by Denys 1 month ago

Firefox Taskbar Icon

I noticed of late that the Firefox Taskbar icon is no longer recognizable on the Windows 11 Taskbar! It is no longer a circle showing a fox but is a rectangle with a dark… (read more)

I noticed of late that the Firefox Taskbar icon is no longer recognizable on the Windows 11 Taskbar! It is no longer a circle showing a fox but is a rectangle with a dark square like thing in the middle with very tiny dark spots in lighter areas. How can I get the original icon back that is recognizable as Firefox?

Thanks

Asked by Wayne Carpenter 1 month ago

Last reply by jlearman 2 weeks ago

All my history and booksmrks have disappeared.

I have years of bookmarks that have disappeared and my history is missing. Firefox opens with the tabs that were open when it shut down. I really want my bookmarks back. … (read more)

I have years of bookmarks that have disappeared and my history is missing. Firefox opens with the tabs that were open when it shut down. I really want my bookmarks back.

Asked by larrygreenberg 1 month ago

Last reply by larrygreenberg 1 month ago

  • Solved

Can no longer log into Bank of america online banking on Firefox on my computer

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big prob… (read more)

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big problem yesterday. Only started 10/21. Running an M1 Mac Mini Firefox 144.0 (aarch64). Mac is running Sequoia 15.6.1.

What do I have to do to get it back up and running? I would rather not have to change the password if i don't have to.

Many thanks for your help.

Asked by eperless 1 month ago

Answered by eperless 1 month ago